Menu
Pick n Pay Customer Service Phone, Email, Contacts

Pick n Pay
reviews & complaints

www.pnp.co.za
www.pnp.co.za

Learn how the rating is calculated

1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Pick n Pay has claimed their business profile
Get notifications about new complaints and reviews of Pick n Pay. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Pick n Pay reviews & complaints 783

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
5 reviews
Sort by:

Newest Pick n Pay reviews & complaints

ComplaintsBoard
M
4:19 pm EDT

Pick n Pay Rude service

The black on black customer service I have received from pick n pay hasn't always been a pleasant one but today was just the top tier of rude from Sello who works at Mall of the South(pick n pay clothing) the guy was beyond rude besides that he was shouting at us(me, my sister and mother) at the top of his voice unnecessarily he even went as further as saying we must call head office in a very not only disrespectful tone but condescending manner…I want to lay a formal complaint against him and I'd like to be contacted on [protected] for further details

Desired outcome: Disciplinary action

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
N
9:41 am EDT

Pick n Pay Customer service from a door security Bhuti Nkabinde

God day. I am one of the most people that love shopping at picknpay grocery shop in protea glen mall I have always got the best customer service from picknpay staff that is why me an my family and friends prefer picknpay protea glen mall.but today I am complaining about the security men where he just do not have a picknpay quality customer service am disappointed to have gotten the experience I did from a security name Buti Nkabinde this guy is very rude he treated me like am a drunk person I really hated his approach of speaking to me while I was at my favorite store.his Co workers even tried to tell him that how he spoke to me is not the way to speak to a cust5but he never cared to an extent I asked to speak to his senior.the manager came to hear the story and apologized but this men did not see himself wrong or even a need to apologize all he did was bring me a long face.pick n pay I love and trust the store but if security people are going to be acting like Buti Nkabinde picknpay Protea glen mall will loose a lot of customers.

Desired outcome: I wish they move him and give him a good training on customer service

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
T
1:18 pm EDT

Pick n Pay Bad service

Today I went to Pick n Pay Liquor at Savannah mall in Polokwane and I had the worst service by the teller named Johanna Mabotsa. Not only did she not greet which is so rude, I had to wait for her to plug her personal phone before she could help me. I mean no form of acknowledge from her so say I'll help you in a minute.

This is really not acceptable.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
H
1:00 pm EDT

Pick n Pay Mageu

Yesterday i bought Mageu at pick n pay Braamfontein store, only to find out that the product was expired, i went to the store and compliant to the store manager(Mpho) that they need to timeously check their merchandise she responded by saying the person dealing with the Mageu(product is on sick leave, i was very shocked that i received a response like that from a store manager, she did not even apologies for selling expired product, she just called a cashier to refund me, no apology nothing...what if i got sick from consuming expired product? i a very angry and heart broken with the service i received from Mpho(Braamfontein store manager)

Desired outcome: I just need an apology ,and i think Mpho needs training as she cant exercise her duties

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
S
9:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Charged for 2 items that I did not purchase

Good Afternoon

My name is Sharon.

I did my monthly shopping yesterday at the Pick n Pay Hyper in Woodmead. I shop there on a monthly basis as I live close by. On many occasions some prices are charged incorrectly and not as advertised and I never complain as it's just more of an an inconvenience than anything else. How often can we keep track of every item that's being scanned anyway ?

Yesterday however, when I got home I noticed that there were two items on my till slip that I did not purchase but I was charged for. Both were R59 each. I literally unpacked every item and ticked them off the till slip to make sure.

R120 might not be a lot of money but when you are shopping on a tight budget, it certainly is a lot.

I am really upset and disappointed at this and who knows how many times this has happened and I never picked it up. I demand an investigation into this as the cashier was very adamant that I move my trolley to the front of the isle in order for the customer behind me to put his stuff on the till. I do this as a means of social distancing because too often the customer from behind is right behind you and never respects your space.

Desired outcome: FULL REFUND

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
R
8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Product, rotten chicken flatties for the 2de time

This is the second time that I have brought chicken flatties at Pick n Pay Lephalale (lemon & herb and Peri Peri) that was rotten! My whole family was sick because of it! It is not acceptable! I don't feel like buying at Pick n Pay Lephalale any more, or at any Pick n Pay, I am really upset! I mean this is the second time that I have brought rotten chicken flatties from your store! I'm going to take it further because why must we get sick of your products that you sell!

Desired outcome: Resolve the problem and compensate me for the loss

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
R
2:14 pm EDT

Pick n Pay Pick and Pay Wonderpark Checkout Counter Conveyor Belt and counter

Good day

On 26 September I wrote a message to the Customer Care email address of Pick 'n Pay Hypermarket Wonderpark, to alert them to the fact that the shopping centre's checkout counter at the till and the conveyor belt is disgustingly dirty and in a very bad condition. I also send photos that I took the day before, this is not only for one till but most of them. I then received a return email from Wendy Ngqwebo, who wanted my details and store name, which I have already given her in my first message, and told her that. Then another mail that states: "my sincerest apologies on hearing that the prices are too much at this store". Really! I have never said a thing about prices.
I am attaching the photos of the counter where I was to afraid to put my groceries because of the state that it was in. I see Pick and Pay has a Health and Safety Governance document, but what I saw in this Pick n Pay was appalling to say the least. Is this the new norm for Pretoria North, or even Gauteng?

Desired outcome: Update/refurbish the checkout counters and keep it clean

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
A
7:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Service

Am not happy with the treatment am getting from you store in La Lucia i have been treated like a criminal which makes me feeling uncomfortable to walk to the store while am shopping there everyday i am a customer if they are suspecting something from me why they can't confront me and tell me what is that they are suspecting from me first i was told to leave my trolley at the door the next thing someone is following me first i walk in the store in the morning someone was behind me i ignored that then i came to second time someone was behind me third time someone was behind me worse my trolley was at the door and someone was behind me fourth time the guy even came to the till to see me till the door why am i treated this way in your store even their store Manager Angela was following me and it was the 2nd time she was following me why am upset because am only coming to the store for shopping nothing else

Desired outcome: I want them to give me the reason why am followed

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
C
6:57 am EDT

Pick n Pay Pick and Pay marshmallows

van al die pick and pay's wat ek al in was is caledon se een die een wat die cherry op die koek moet kry vir swak diens. die een bestuurder na die ander een is so useless. ek het nou letterlik elke week ingegaan en marshmallows bestel. en dis die een verskoning na die ander. vanoggend weer het ek drie keer gebel om die bestuurder annarie te praat, en sy doen nie eens die moeite om terug te bel nie. ek het weer en weer en weer gebel, tot daar n ander bestuurder vir my se dat die marshmallows nie meer gemaak word nie.
ek het hermanus en somerset en kaapstad gebel, en nie een van die takke se dat die marshmallows van die mark af is nie. hoekom nou lieg.
ek sal by n ander plek my marshmallows koop

Desired outcome: moet daar nie dalk ander bestuurders aangestel word vir beter dienslewering nie.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
N
1:01 pm EDT

Pick n Pay Rude manager

I would like to share my experience with one of the pick n pay manager named Casandra here in standerton CBD, I had a damaged heater to return with u bought from them in April got all the receipts and everything, when I approached her with a greeting she didn't even looked at me she was busy with her phone I repeated and told her that I had to return my fan heater, she never even stood up to check and asked me what was the problem with it I replied by telling her that I bursted when I plugged it she says the warranty doesn't cover than and told me she can't assist me that .. and she told me that it only covers the functioning of the heater not the plugs and told me that it's my fault from my electricity plug I will never buy from them again

Desired outcome: I wanted my heater to be fixed

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
S
11:58 am EDT

Pick n Pay Tamatoes

Dear Pick n Pay Kilburn.

I bough a 1KG bag of tamatoes a few days days ago, when I opened the packet I had two tamatoes out of the whole pack that were firm and perfect, the rest of tamatoes had bruising, was soft and some were mouldy. How are these tamatoes packed? Do you pack a few fresh items with some old? Please could you stop wasting your customers time by going home, preparing supper for a large family only to find less than fresh products.

Desired outcome: Product to be replaced

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
S
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Expired dessert buns

I have emailed support two days ago and have not yet received any response.

I had an issue with one if the items received from the PNP ASAP app, I ordered a tray of dessert buns on the 14th sep for my son to take to his school function in the 15th Sep. When I received the item I noticed that the sell by date was for the 14th, the same day the order was placed.

I then called I customer care and requested that the item be replaced of which the consultant apologized and informed me that she will make contact with the store and confirm if the item can be replaced immediately. I explained to her that I needed it urgently as my son had to take them along to school the next day.
The consultant then called me back stating that she had spoken to the store and a replacement will take place on the same day. She was an extremely professional, polite and helpful consultant.

I waited up the entire afternoon/evening for the item to be replaced BUT that did not happen. My son had to go to school without his dessert for the class and you can only imagine the disappointment in my child for having to go to school empty handed, let alone the embarrassment I had to face as a parent.

None the less I assumed that the next day it will be delivered and I could arrange for it to be dropped at school. The entire day yesterday, I had no contact or update from Pick and pay regarding replacing the item .

It is now two days later and I still have the expired dessert buns in my kitchen, rotting away, not forgetting the fact that I have already paid for this item .

A few things:

1. How is it possible for PNP to send out an expired item to a customer?

2. Are there any quality checks, approvals done for products that are sent out, or does PNP use the online delivery service as a method of getting rid of expired items because they feel customers have no choice?

3. Are there any follow ups done with customers that have complained to ensure that these complaints were rectified and to reassure the customer that such things will not reoccur?

I am a regular customer on the PNP ASAP app and I feel extremely disappointed and let down by your standards and services, this is what pushes customers to rather use your competitors like Checkers sixty sixty because apart from their quality on products, their attention to detail and turn around time on issues is one that can be commended.

I dont think as a customer I am overreacting or being unreasonable. Maybe I am asking for too much? Probably hoping for a fresh product to be delivered to me is abit too much?

Apart from having an expired items delivered to me, the customer service and effort to rectify my issue is appalling. It seems like the moment my order is paid for, it's bye bye to me, no one cares about the after sales experience especially with an issue as such.
I completely understand that we are all human and these errors are bound to happen but I called in and was promised that the item will be replaced, but two days later I am still with the item and no correspondence from PNP.

Really not on!

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
A
7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Service

This was not the first time and it won't be the last - I went there today again at 12h30 on a Thursday - Only 2 tills were working. When I asked the cashier if all the other staff is on lunch she said no it's only the 2 tills that are open of the 9 or so. There was only 1 cashier in the fast lane for 10 items.

The people in front of me and at the back were so irritated and also not happy.

I think from now on it will be better to drive a little further to Checkers or Spar where I always get the service that I pay for.

This pick 'n pay at West Coast Village won't see me again!

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
N
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Incompetent staff/managers

I keep telling myself do not go back to Pick n Pay Waterfall/Linkhills. What a dump of a shop! Every time I go there for one of their specials there is a problem! No stock… staff don't know what you referring too. I am so tired of my time being wasted waiting for someone intelligent enough to help! If you don't have the flippen stock don't advertise it or at least put something up telling your customers you don't have stock available.

I walked into the store this afternoon… I was getting a trolley. One of your staff was getting a trolley in front of me. She took some rubbish out the trolley and threw it in the floor. My first aggravation! Disgusting woman! I then proceeded into the store. Got what I needed and then the kids wanted a sweet. You have a special on but 3 Cadbury chocolates or Oreo choc biscuit for R24. I proceeded to hunt for the Oreo which I couldn't find. I found other Oreo biscuits but wasn't the same gram advertised. I hunted for someone to help which when I did find someone they didn't know if the ones I found were included in the special. I went back to the que and was told no it's not part of the special. Teller called someone to help then she never knew. She went hunting and said she doesn't know. So I said who will know. She then went to look for someone. I waited and waited. I then found another manager who really didn't go out of his way. Just saying they are out of stock with Oreos!

Once paid I was on my way out and another manager came running out of breath saying sorry you wanted me. I asked if the lady who called you explained anything she said you looking for Aero biscuits? We don't sell those! Come on! Maybe you should train your staff. I never asked for that she had the special in her hand!

Please can someone sort that store out. I have been in this area for years now and that store is a failure. Why can't someone run that store properly!

Kind regards

Natasha

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
X
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Warranty appliances

My television had been with picknpay steeldale from the 19the of July 2021 till today


My tv couldnt switch on so I had to take it back to picknpay steeldale on the 19th of july they said they'll call me after 21days regarding my TV which never happened so I had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum. tell call me it was on a Saturday

After 3days on a Tuesday I received a call from this number ‪+27877503748‬ claiming to be from Picknpay and the lady told me there is a quotation for my TV. I could not understand what quotation was it for as my tv was only iny possession for 6month. she said there are inserts that damaged the mother board. I requested an email with damaged component and verification that is was my To by the lady told me she cant do that, where do I expect her to get that from. I only have to options to pay the R3299 or get my to back unrepaired.
The most surprising issue is that she told me to pay the very same amount I purchased the To with.. whilst its under warranty
The lady then hang up the phone which I have the call recording

I then called the number I got on internet ‪+27-860-303-030‬ I reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer. so she said she will call the manager so that they call me.in a couple of time a gentleman by the name elliot called with this number ‪+27877503744‬ He also told me the to had a quotation I asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long. he told me he was a third part they are not suppliers but reseller I have to deal with Samsun straight, so I asked how because my invoice is writtwn pick npay steeldale as I purchased there I know nothing about samsum so he said he cant assist. then I request the contact details for samsunng with the ticket number he gave me 69342 &ID number ‪44101734‬, he said I must call and ask for Jacqueline Nikita. so I called the following day This number he gave me ‪0115491700‬ by the lady by the name Baby she said the references I was given are not pulling through on their system and there is no one by the name Jacqueline Nikita... I didn't have the two recording for Ebby who also gave me a reference number ‪10007676697‬ and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any call

Desired outcome: To get my television fixed

Read full review of Pick n Pay
View 0 more photos
Update by Xolie Nella
Sep 07, 2021 4:21 am EDT

I was told I will be called after 21days regarding my TV which never happened so I had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum. tell call me it was on a Saturday

After 3days on a Tuesday I received a call from this number +[protected] claiming to be from Picknpay and the lady told me there is a quotation for my TV. I could not understand what quotation was it for as my tv was only iny possession for 6month. she said there are inserts that damaged the mother board. I requested an email with damaged component and verification that is was my To by the lady told me she cant do that, where do I expect her to get that from. I only have to options to pay the R3299 or get my to back unrepaired.
The most surprising issue is that she told me to pay the very same amount I purchased the To with.. whilst its under warranty
The lady then hang up the phone which I have the call recording

I then called the number I got on internet +[protected] I reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer. so she said she will call the manager so that they call me.in a couple of time a gentleman by the name elliot called with this number +[protected] He also told me the to had a quotation I asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long. he told me he was a third part they are not suppliers but reseller I have to deal with Samsun straight, so I asked how because my invoice is writtwn pick npay steeldale as I purchased there I know nothing about samsum so he said he cant assist. then I request the contact details for samsunng with the ticket number he gave me 69342 &ID number [protected], he said I must call and ask for Jacqueline Nikita. so I called the following day This number he gave me [protected] by the lady by the name Baby she said the references I was given are not pulling through on their system and there is no one by the name Jacqueline Nikita... I didn't have the two recording for Ebby who also gave me a reference number [protected] and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any call

Hide full review
ComplaintsBoard
V
4:27 am EDT

Pick n Pay Cashier Imcompetence

I would like to share my experience of buying electricity at Pick&Pay Knysna. Thanks to the cashier, Karen Stevens, I now have 47, 000 Lt of Knysna Municipality water that is in any case so terrible I don't even give it to my dog to drink. After running around for at least two hours between Pick&Pay Knysna, Knysna Municipality and Ikapa Water Reticulation Specialists, which by the way doesn't have an office, or a customer service or a contact number other than a person installing meters, nobody is willing to help to reverse this mistake. After long discussion with Knysna Municipality they said they can move the water payment of R1700 to the electricity unit but it will cost me R1020 to do so. Really? Does it take a computer programmer specialist to do it? This is utter greed. Not even to mention that it took the cashier at Knysna Pick&Pay, Karen Stevens, several attempts to input the data because her nails was too long. She was more concerned about her long nails that she completely missed that the billing was water and not electricity. There should be a ban on cashiers having long plastic nails as this is not the first time that it interferes with concentrating on the job. Thank you Pick&Pay Knysna for not taking responsibility for your incompetent cashier and boneless manager that just shrugged his shoulders in a "It's not my problem" attitude.

Desired outcome: Repay me R1700

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
P
12:49 am EDT

Pick n Pay Online service

I am so frustrated with the online shopping app,
Wating for refunds from previous orders...
Order number:1278172 (item missing)
Order number:1383036 (item missing)

Last night I promised my kids ice cream, and they waited the driver.. and the ice cream was missing.

I have been waiting for a reply, for feedback yet they send stupid chatbot messages. This is the worst service ever.

I have asked my friends and family if the experience the same and they said yes... so you guy have been doing this to a lot of people.

Desired outcome: Full refund

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
D
3:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Service

So disgusted with PNP Flora Centre. on the web page the operating hours is until 19:00pm. We got to PNP yesterday 17:30 to do shopping for my daughter who for the first time as she moved into her our place. This means that you need to go through everything on the selves to see what is needed and what not. A lady approached us and told us that all the tellers is leaving now and my daughter asked her what should we also leave now and she said no but you need to hurry up as we are about to close the store. We have not even been halfway when a gentlemen approached us and I then told him to call the Manager. Must say quite arrogant and a snotty attitude. We were told to make sure we are in front as soon as possible as they need to close the store. So the shopping spree had to stop with not even half of what was needed. in front I went onto their web to show him the time and he told me it was because of lockdown. Spar in Florida is open until 20:00 in the evening and cannot understand why that was used as an excuse. Was no one prepared to give up half an hour extra of their time to meet their customers needs? One thing for sure, PNP Flora Centre will never see me again

Desired outcome: There has been no outcome. Had to stop with the shopping half way through

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
T
12:51 pm EDT

Pick n Pay No fresh chicken products at Pick n pay new redruth

I went to pick n pay new redruth Alberton Today 31 August 2021 to go buy whole chicken and chicken breast. There were only 3fresh whole chickens available in the entire store, no fresh chicken breast, no chicken wings no chicken thighs.and no drumsticks.
This is not the first time that this pick n pay doesn't have fresh chicken products. Maybe their buyer or manager needs some proper training. Or must go on a training course.
I asked one of the butchery ladies busy packing meat she said there is no stock available in the back. Then I asked a manager and he said they only get a little bit of stock in on a monday because of stock rotation.
Really? No stock on fresh chicken and its not the first time that this store runs out of chicken.
The service is also really bad not enough cashiers, cashiers not trained well had to wait in a long queue to pay.
Im really not impressed by the service or the staff of this store will not support them in future
I will rather drive to Brackenhurst where the service is good and they have enough stock and staff is well trained and friendly.
See photo attached of the big empty chicken fridge on a Tuesday afternoon.
Its rather frustrating coming from work and can not even buy a mainline item like a whole chicken or chicken breast.

I really hope that someone from pick n pay can contact me and explain why the service is so bad.

Desired outcome: I hope I can get feedback on this matter

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
T
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Rude ,Bitter Manager Who doesn't know Her Job

Bought an Iron on 25/08/21 to find out it's not working on its full capacity...
I spent an hour ironing one thing ..
So I bought another Iron at Game...
Today 29/08/21 I decide to return the Iron back to Pick n Pay Kwa Thema
But to find out I was in for a suprise...
The unit has not even passed 7Days
And it's still working But am not happy with it...
Then the Rude Manager "Pamela"...
She doesn't know Her Job
This needs to be dealt with...
Even it can be R149 But to ma knowledge a R 1.00 Can Bring a company down on its ground
Am putting money to the company of Pick n Pay...
If she knew the CPA.
I believe all of this could have been solved without me putting a complaint...
I just need ma refund and do something with that Lady Because You will end up loosing clientele
Because of people claiming to be managers but bringing your company to the Ground...
It's not even 14days...
Honestly speaking...
She got no Respect
She's using The "Manager" position as her power...
But Protocol and Rules
Even the CPA Nothing...
Act people...
Kwa Thema Pick n Pay
Rude, Bitter Manage Pamela

Desired outcome: I just need ma money Back .

Read full review of Pick n Pay
View 0 more photos
Hide full review

Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pick n Pay customer service

Website

www.pnp.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pick n Pay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pick n Pay Customer Service. Initial Pick n Pay complaints should be directed to their team directly. You can find contact details for Pick n Pay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pick n Pay. Discuss the issues you have had with Pick n Pay and work with their customer service team to find a resolution.