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1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:43 pm EDT
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Pick n Pay bad service

My wife and i are frequent customers of the Edenglen Branch. Today we stopped by the store to return meat(Tray of Chops that were expired) and buy the same thing with the expiry date being at least a few days after purchase. We went straight through to customer services and was assisted by a manager by the name of Jan Boom. After my wife explained the problem to him he asked for a receipt, which is understandable, but unfortunately we did not have one as my maid had threw it out. My wife then said to Jan, the label on the package was a Pick and Pay one and also had the Edenvale name of the top of the label. Jan then answered back to my wife and myself in a very kurt and rude manner, that we cannot always bring back items to be returned, this was amazing because of the fact that we took back expired cheese to the store with a receipt about a month ago. Jan then showed no compassion and care to us as customers and further more made us feel that he labelled us as customers that return items all the time. We are customers and as per the CPA, we are entitled and have the the full right of returning food that has expired or has reached its expiry date. As a manager(as Jan claimed he was), he was firstly supposed to apologise to the customer for the inconvenience caused, then assist the customer in a professional manner. The manner that we were treated by Jan Boom was unacceptable and poor. I find it appalling that Jan is a Manager representing such a large group. Jan in my opinion should take a course in customer service and people skills, as his behaviour to us today speaks louder than words, which spells ‘Pathetic’
I requested to speak to the store manager, and Jan Boom refused to give me his number, all Jan gave me was a business Card with the store number, This is my reason for the complaint being put on this site.

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GoldOpals Opals
Karcultaby, AU
May 03, 2011 7:04 am EDT
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Did you buy the meat before the expiry date? Stores require receipts so they can make an effort to stop people from stealing food and returning it for money. In this case, they may have wanted your receipt so they could work out when you bought it. If you had bought it before the expiry date, then you would have no cause to return it. I ALWAYS check the expiry date of meat before I buy it

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2:45 pm EST
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Pick n Pay bad service

This incident happened on Saturday, 19 February 2011 at 14:45 at the Pick ‘n Pay store in Vincent Park, East London. I was standing in the 10 items or less queue. I had unfortunately 11 items in my basket, it was essential 4 tins of beans, 2 punnets of mushrooms, 2l milk, a punnet of broccoli, a butternut, green bean and baby marrow. I was firstly wasn't greeted by the cashier whose name is Thembela Nqabeni. The cashier was not friendly or approachable, he appeared to be fed up and indifferent. He grunted something like "10 items only" and told me to get out of the line, which I waited in for at least 5 minutes. He then started to call customers behind me to be served, leaving my goods on the untouched on the conveyor belt. His argument for not helping me was that I was holding up the line with my extra item. He called for management, which also took time to arrive. The head cashier arrived first, I did not get her name but she told Thembela to serve me and let me get on my way. He obviously did not like that response and still refused to help me and then proceeded to wait for the manager. I was greeted by an insincere manager Michael, who apologized unsympathetically on Thembela’s behalf. Now it seems that they wanted to prove a point they were both adamant that I purchase and pay for 10 items. They rang up the 10 items and then rang up the last item separately making me pay twice with my debit card. I am truly and honestly shocked by this bad attitude and service that I received. Surely PnP employs a screening process for their managers and front line staff.

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Shannon36535
Foley, US
Feb 22, 2011 8:45 pm EST

i agree.. they should have served you .. in a different line.

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Shannon36535
Foley, US
Feb 19, 2011 4:17 pm EST

You had 11 items and are complaining on them.Id be pissed to cause what makes you special... thats like ### cause the cop gave you a ticket for speeding. dude, dont harass folks, just follow basic common sense. 10 means 10, 11 means another line .

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5:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Featured review
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Pick n Pay - lack of interest in customer concerns

I have complained on numerous occasions to the Store Manager, Call centre and even the Regional Manager with regards to the poor standards at the Sable Square store. The store is dirty and the vegetables are generally rotten and should not even be on the shelf. I have been given numerous excuses, from there are no reliable people within the area to clean...

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8:44 pm EST
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Pick n Pay policy changed without communication

The store manager (Faldie Smith and Wahied) at Pick n Pay Promenade seems to have a problem when customer want to return or exchange items at the store. About a month ago my boyfriend took back batteries which he had bought at the store but only returned it a week later as it was the wrong size, by then we did not have the till slip anymore, they refused to give his money back and told him that they would not be able to exchange the item with one, when he told them that he bought the wrong item they eventually gave him a gift card, firstly this was not bought with a gift card and secondly why are they giving customers so much grieve. A 2 min transaction took 20 min of arguing.Today my brother in-law took back two clothing items which my mother had bought for his 4 year old daughter as it was to big for her, the store manager (Faldie Smith and Wahied) told him that he should leave it there as they first have to check on the system if the items were bought there seeing that he does not have a till slip, the items were not bought there but in Canal Walk, why would we want to drive all the way to Canal Walk just to exchange an item when there is a Pick n Pay store down the road.

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Antonio JM
, PT
May 06, 2011 3:47 pm EDT
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Store had the right procedure. NOT TILL SLIP NO REFUND: ITS A WORLD WIDE PRACTICE. Customers must start to understand the rules. Its in evenryone´s interest that a slip must be provided when exchanging goods.

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6:16 pm EST

Pick n Pay supermarket with no milk

I was at your Walker Drive store on Sunday morning and was truly amazed to find no 2% milk. The lady at customer care was lovely and took me to find the manager of that department, but sadly he was not interested in the slightest with my problem. My question to him was 'how can a supermarket not have a basic like milk'? He basically shrugged his shoulders and carried on with what he was doing. I have spoken to the store manager and supervisors on so many occasions and sadly this is the last time that i will be going there. I went down the road to Spar and got what i needed from them. You really need to jack your ideas up if you are trying to compete with other supermarkets

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pobarjenkins
Minneapolis, US
Feb 07, 2011 3:06 am EST
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You clearly do not understand how supermarkets work. When a store runs out of something (especially an important product like milk), it usually isn't the fault of the store (suppliers, drivers, et cetera). Lack of product means lack of business.

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11:51 am EST

Pick n Pay wrong prices given to customers

On the 27 March i went to pick n pay cedar square to have breakfast at their deli.i had a cup of rooibos tea, when i went to pay i was told by the guy that served me to say to the cashiers i had tea and the would know the code. to my surpise it wasn't the right code it was for normal tea instead of rooibos tea, i was stopped at the door cause i had not paid the right amount of money. Today (29 March) i was in the store and couldn't help over hearing another customer complaining about the same thing, i found it appouuling that your staff members actually sit there on the tills and gossip about customers saying she just wanted to ***** the food. I only send this email now cause i feel that this was what was said about me i find it really disturbing. i would like to know why don't you put prices on the takeaway food that is bought at the deli just like everything else that is on the shelves or better why don't you deputize somebody to ensure that all is scanned correctly? This is humiliating and degrading.

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4:37 pm EST

Pick n Pay terrible attitude... no sense of customer service

I went to Festival Mall Pick n Pay on Tuesday 16.03.10. It was before 13h00. I stood at the cigarette counter for about 5 minutes. There was 1 customer in front of me (no items in his hand) and he was being served by Salamina. Salamina had her head down (looking at the till) for the entire time that I stood there. I eventually asked if she will be much longer. She did not even lift her head, and just said 'I do not know' in a very rude tone! No apologies or saying there's a problem. I was shocked! I have noticed this happening increasingly with Pick 'n Pay cashiers... terrible attitude. They are being paid to do their jobs, not doing the customer a favour.

Although I must say the cashiers at the Oakfields and Glen Ballad mall Pick 'n Pay are wonderful.

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4:59 pm EST

Pick n Pay constant bad service from store staff members

I am tired of the continuos bad service from the staff at the Carlton Centre branch in JHB CBD. For over a year I have stomached bad attitudes and rude behaviour from the staff. The cashiers hardly ever greet my husband and I. There is never thank you said. On Sunday I forced myself to shop there for odd things. I prepared myself for the bad service but this was the worst. The cashier was servicing an elderly man before me and when he had to pay, she took the notes from him and when she saw what she claims to be an ink stained note (which it was note, I work for a bank and can confirm that it was not) she through the notes onto the counter rudely and refused to take them as payment from the old man. He paid with some coins that he had and left the store. I followed with my groceries and was not looked at or greeted, She rang up my groceries, pointed to the total for me to see. I gave her the money and when she had to give me change it fell on the counter. She looked at me with an evil stare as if I had dropped the money on purpose just for her to pick up.Never again will i set foot in that store. I phoned customer care to complain and still no one called me back.

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Bounderies
, US
Sep 10, 2010 7:28 am EDT

I carefully selected half a dozen intact eggs from the shelf - no mean feat as most of the eggs were damaged. When I got home I realised the packer had managed to break half of them somehow without me noticing, obviously while I was paying. Nice one Pick 'n Pay. We all work hard for our money and I've wasted some of mine because of a neglectful or spiteful employee. Either way, I'm out of pocket.

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Marcher
, US
Sep 07, 2010 6:55 am EDT

I was in the store and witnessed the assistant at the salad department preparing salad or food -- she was peeling and cutting up carrots with her bare hands - no gloves?! I was put off buying prepared salad or anything grated from this store.

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250 lucky
, ZA
Feb 14, 2015 12:54 am EST

It is a problem with a bad attitudes and rude behavior from staff and is part of the managers job to be able to control it, but
try to go to checkers /shop write and then you will see in my experience what rude behavior is
also pay +/- 5-10% more. ..
good luck part of our nation happiness!

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Adele Swart
, ZA
Sep 17, 2010 4:42 am EDT

This is more of a query! I approached Pick and Pay last year as well, I am looking for your summer draw string pants type fp-96. Why are your colours so limited and your sizes I would really appreciate it if someone could contact me I need a size 14 in Navy, Brown, dark green and black. The fact that these have pockets is an absolute Bonus!
Would be most grateful if someone would contact me,
I am writing from Richards Bay.
Thank you,
Adele
[protected]

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4:58 pm EST

Pick n Pay waste of great store

I frequent the Pick n Pay frequently as it is one of the two shops in the Meerensee area, the other being Spar. I dislike going to the Spar as it is always busy, it seems dirtier and the Pick n Pay name brand sits better with me.

However I am growing more and more frustrated by the lack of service and poor cashier management at the Pick n Pay.

The Pick n Pay is by far a better store - cleaner, bigger, more parking, better security and, from what I can tell, more competitive pricing. But, there are never enough cashiers to handle the few people who do shop at the store. Almost every single time I go there in usual shopping hours there are big queues as only 3 or 4 of the tills are open.

What is even more frustrating is the fact that on the wall is a poster of the 'Pick n Pay promise' that if there are 2 people in front of you in a queue they will open another till - this has never happened. I have complained about this fact and the response on both occasions is 'we are short on staff'. I doubt if Mr Ackerman had made similar comments when faced with similar problems he would been able to build such a strong name brand.

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Scormak
, US
Sep 13, 2010 12:03 pm EDT

I have asked the management of this store to stop sending me sms's of their specials. Yesterday I received another one. How can I make this stop? I do not want to know that bananas or bulk lamb is on special.

The store manager even said I must have signed up for this service and showed me the file with my name and number in. Somebody else must have given my info. The store say they do not know how to remove me from the list.

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Sandermar
, US
Sep 30, 2010 4:19 pm EDT

I complained abt Pick n Pay a few weeks ago about being charge in correctly and there attitude, well they did come back to me and had advised me to come to the store and collect a voucher by the Information desk as organised by Collin Belinda [protected] Saturday I went there and Guess what No envelope was left. So I called Belinda on Monday we made arrangements for the weekend, I called on Friday just to make sure I don’t waste petrol. Guess what I get there on Sunday18102009 and the CSM was not there who is suppose to give me the envelope, to worse things up the Information desk lady still had decency to say I was supposed to come the on the Saturday with attitude, how dare she tell me that if she know nothing? I don’t want anything from Pick n Pay Boksburg. I’m done now with that store. It just shows you imagine how other customers get treated if I get treated like this. I dont even want a respond as they JUST tell Lies and give bad service...

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Cometons
, US
Sep 05, 2010 5:43 am EDT

I bought a pocket of potatoes at Pick 'n Pay as I am a Discovery Vitality member and we are encouraged to buy our fruit and veggies at Pick 'n Pay. I had to carry 10 kgs of potatoes as well as my 18 month old daughter up 3 flights of stairs once I got home only to find the most disgusting potatoes I have ever bought. A lot of them were broken and others had cuts all over them that were becoming rotten. I am beyond disappointed. We as customers can't see the state of the potatoes as the packets are not transparent - but I trusted that since it was from Pick 'n Pay it would be fine. It would have been cheaper else where and perhaps would have received better quality. I am EXTREMELY DISSATISFIED. Perhaps Discovery should rethink Pick 'n Pay being their grocery of choice.

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Ritoshe
, US
Oct 12, 2010 10:47 am EDT

I wish to complain about the absolutely disgusting state of the tills at Pick n Pay Heathway. The place where you pack your groceries on the till was absolutely filthy. When the tiller was told and asked to clean the till area she responded with a bad, could not care less attitude. Its appalling that customers have to receive this bad service and bad attitude.

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Onswald
, US
Sep 15, 2010 10:09 am EDT

I shop at the Pick 'n Pay in Rondebosch, Cape Town almost everyday. For the past few months, I have noticed that their pricing system is very bad and that their placing of labels never correspond to the respective goods. I wonder if they do this on purpose as it almost always happen with any goods ranging from their open shelves to their fridge section. I would be very happy if somebody at the Pick 'n Pay store would deal with this problem as it is very irritating to never know their prices. Maybe they should consider putting a price scanner for their customers to use - a similar system to the one found in Checkers and Woolworths in Rondebosch.

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Hooger
, US
Jan 10, 2011 5:05 pm EST

I was shopping at Pick n Pay at Protea in Soweto. I was coming close to the friedge to have my meat weighed sothat I can pay for it only to notice the cleaner looking at me very funny. I could swear he was ready to clap me if I had said anything to him. It was a clearner from a private company. I stood in shock only to find that he was cleaning and I steppend where he cleaned. It is not my problem that they decide to clean the store during trading hours. I am not sure if the cleaner expected me to wait till the floor is dry to make my purchase.

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Allan22
Dallas, US
Jan 10, 2011 5:50 pm EST

wow, sure hope he didnt clap you...

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5:09 pm EST

Pick n Pay found pieces of bone in my boerewors

I have been shopping at the Village Walk Pick 'n pay because of convenience. My first complaint with the store was when I found plastic in my toasted sandwhich bought from the deli. I spoke to the manager (an older lady). She appologised and said that she would deal with it straightaway, she then walked in the oppisite direction. She made no effort to refund me or correct the situation.

This weekend I then bought a back of boerewors. After cooking it and we started to consume it and small sharp pieces of bone were found through out. Obvously bones were ground up and added to the sausage to save costs. This is a disgusting method of saving costs and extremely unethical. This is age where people watch what they put into their bodies and ground up bones was definatly not on the ingredient listing.

Shame on you Pick 'n Pay Village Walk!

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7:03 pm EST

Pick n Pay they double debit my acc

Iam so disgusted at pnp, i went to pnp bought a few things and went to pay, when i got to pay my 1st transaction declined i was like i have funds in my acc so the lady brought a mobile swipe machine and what would you know it went through. So a few days later i checked my bank statements and to my surprise bought transactions went off my account. Incl the declined transaction. The same sunday i went to pnp spoke to a guy and he promised it would be sorted out, a week later nothing! So i go in again 4 the second time told them the problem again nothing happened! And it was the second time i was promised they would call me back regarding the matter the 3rd time i went back still nothing! I just want to know does pnp intend giving my money back because this is truely theft!

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thulisile
, ZA
Aug 16, 2016 11:43 pm EDT
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the same thing just happened to me last week Wednesday, i went there at Campus square pnp was told to come back on friday with my bank statement did the same but i went on Monday. the lady told me she called pnp finance department and also my bank but she's told both of the are telling her they don't have the money. With the notifications i received it said money went to pnp. Icalled my bank was told to contact multi choice as the payment was meant for them, now i'm stuck don't even know what to do anymore as it seems as if i won't be getting my money.

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5:40 pm EST

Pick n Pay store encourages poor hygiene practices

I have complained numerous times with regards to the hygiene of this store. Today I was nauseated by the stench floating around the meat counter of this store. This is totally unacceptable, even for the Louis Trichardt store were Management shows no concern for any of the clients. My problem however is the remains is any of the fresh products served in this store safe for human consumption? While standing at the bread counter, I noticed that the public pokes the fresh bread, touches and squeezes the bread until the “right” bread is located and then it placed in a protective cover. (Plastic or paper.) All of this happens after about ten breads have been handled already. We life in a society pestered by illnesses related to poor hygiene, yet your store encourages poor hygiene practices by letting the public handle the fresh bread. I also noticed that only some of your bakery personnel wear gloves while handling fresh products. If all of the above is not bad enough it seems like all your cashiers are on a slow strike, taking their time assisting patrons in your store.

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Chanel77
Shelby, US
Jan 13, 2011 6:02 pm EST

If you consider this post to be absolutely true, you've continued to go back anyway because...?

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5:11 pm EST

Pick n Pay received a threat from an employee

On Friday the 26th of February, I went to Pick n' Pay liquors to purchase a bottle of wine, as I couldn't find that certain wine, I asked an employee by the name of Zulu for assistance, I told him that I was looking for a bottle of natural sweet red wine(I was standing in the white wine section and had found nothing in the red wine section), he told me 'here are all the wines, can't you see them?'I replied that I was looking for a specific brand and could not find it on the shelf, he then asks me, 'Can you not see it on the shelf?', he then proceeded to fetch it from a box and handed it to me with attitude then he says, 'do you not know how to say thank you?'Then I told him that he can't expect me to say thank you when he was being rude, he then started to swear at me in zulu and threatening me saying that he would come after me(mind you, this guy's eyes were very red, therefore he must have been drinking on the job). I think Pick n' Pay should be aware of the kind of people they employ and those people's attitudes and if an employee is drinking on the job, especially in a liquor store, that's not a good look.

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2:31 pm EDT

Pick n Pay stay away from pick 'n pay

On Sun 06-12-09 i went to purchase a few consumables at Athlone Park Pick n' Pay and in I am normally a person who checks expiry dates but thought that Pick n' Pay being a reputable store will not stock expired goods... I WAS SO WRONG! While driving back home I was drinking the naartjie Twist cooldrink I purchased and spilt some. While cleaning up ; to my DISGUST I noticed the expiry date underneath the can, 30 Nov 09. I was peeved. I paid for those expired goods and I wouldnt even sponsor poor people hampers with such stale goods let alone pay for it! Even the bread on the shelves read, use by date 08-12-09, and on fri I purchased bread at my local garage with a sell by date, 07-12-09. Athlone Park Pick n' Pay store is not very busy and I doubt the managers even check stock, it is a dumpsite and i wil now advise relatives and friends who reside near and in that area to NOT shop at that store ever! No matter the desperation, travel and get fresh stock. It may be a few days old only but where are your principles and policies?How unhygienic, imagine if it was another edible item that made me ill? Filthy sty of a store, clean up your act and store its disgusting.

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Wontlem
, US
Sep 30, 2010 4:44 pm EDT

My husband went to the pick n pay in Steeldale yeesterday to purchase a few things. There were three full heavy bags in total. The lady who packed was Nombuso, My husband told her to please put the good in the trolley, she told him that he must get it himself. He came home very disturbed and told me that it was the first time that he had a problem with bad attitude at Pick n Pay. He told me that he asked for the manager and was directed to Zodwa. He told her the problem and she then asked him what must she do. He then told her to sort her staff out. She told him that he must sort it out. I phoned Zodwa who denied any of this. She said that Nombuso told her that she could not get a trolley because she was watching another customers packets who left it with her. Now that's just great cos let we all go shopping and ask Nombuso to watch it while we attend to other shops. If the company's values is that the staff is passionate about the customer, this would not have happened. Basically this is a total contradiction. It seems the staff and the manager do not have customer skills. We will in future proceed to purchase our goods at Checkers. I will take this to the media.

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2:08 pm EDT

Pick n Pay failed to deliver as promised

I did an online shopping order which was delivered on Monday 2nd Nov. When they had delivered and left I picked up the 7kg bag of potatoes and the bottom literaly fell off and the potatoes were rotten. I immediately called the home shopping line and was promised they would replace them the next day. By Tuesday eveing - no replacement. I called on Wed and spoke to a cistomer service rep (Siniswe) and was promised delivery on Thursday. By 4.30 on Thursday I still had no delivery. I called again and spoke to Siresh and he then called the store who promised delivery on Friday. He even called me back at home to confirm this. By 4.30 on Friday I still had no delivery. When I called the customer service centre I asked to peak to a supervisor. A lady Vanessa called me to say how sorry they were but nothing could be done till tomorrow. I demanded taht she call the manager (who had just left) and get him to deliver them himself! At 5.45 I still have no answer and doubt very much that I will see the goods tomorrw either. Pick and Pay abuses the customer and because they have such a hold on the market feel they can do as they please.

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11:39 am EDT

Pick n Pay member of staff (abigail) ignoring customer

As you know, I am not a great fan of the PnP Mini Market at Lakefield Square. Today, I again tried to get Ciabatta rolls (6pack), again none in stock (happens often, I guess the guy who does the ordering does not comprehend that if the product is constantly out of stock, it actually sells?). Tried to order a few packs. Went to the 'manager section' (no manager or supervisor in sight anywhere). Two staff were busy doing whatever they were doing. A cashier walked past me, made them aware that I was standing there, no response. I then said ME IS A CUSTOMER, still no response, they continued doing what they were doing. I then asked the female staff (NOT a 'security staff') what her name was. She did not respond. I had to ask her SEVEN TIMES, the last two times I asked whether she was refusing to give me her name. Her name is Abigal.

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4:47 pm EDT
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Pick n Pay bad attitude at pick 'n pay campus square

The staff at the Campus Square branch are extremely rude and unwilling to assist in general. There are more people standing around, holding hands and having their own good time, than available pay stations or assistance on the floor. Even the Manager (supervisor) on duty doesn't care much.

Yesterday customers had to wait in line while an employee took her time paying and chatting to the cashier on duty and the customers were ignored. Worst of all is the employees have bad attitudes when customers dare say something.

This is just 1 instance, these type of scenes happen daily in the specific branch.

The 'fresh fruit and veg' doesn't last long and sometimes it smells bad in that department, that looks chaotic most of the time.

Overall stock disappointing. It's a pity that the area is only serviced by 1 Pick 'n Pay in the area!

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Despa
, ZA
Jul 16, 2017 7:25 am EDT
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It is absurd the kind of service that one get in Group PnP.I when to a PnP in campus square and I withdraw money from the till and the cashier gave me a R200.00 note and told her that it won't server for my purpose may I please have a lose money and what I got was a shouting and a question which was ''mna ndenzeni" which means that so what do you want me to do.I asked why she is not asking for a change to other cashiers and I was told that it not their duty to give change.I was not asking for a change I wanted a lose money.instead the cashier started servicing other customers.So this means that there are better customers at PnP than others.it important that if you don't have capacity to render a particular service you simply don't render it at all.
It is also imperative that you training your cashiers customers services.as much a I would like to use your services, I'll not use services were I'll be treated like nothing.I was also amused by the guy who supposed to be manager presumingly, his conduct is not that of a manager he act the same as the cashier the only thing that Bost about is to beat customers.you will never see me or any of the people close to me using your services or buying your products.if an entity is not treating it's stakeholders well, I don't see a reason that would continue supporting its operations.The name of the guy is Isaac.he was hiding his name and he got annoyed when I looked at his name.

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4:23 pm EDT

Pick n Pay crazy prices & disgusting food

I have so much to complain about with regards to Pick 'n Pay Hypermarket Norwood Mall.I have been shopping there since I was a little girl but lately I have alot to complain about.Firstly if you buy a ready made meal it is because you have no time to cook & expect something nice.I bought a big portion of your ready made chicken curry from your deli & sat down to eat it for dinner.All there was, was chicken bones, skin & fat blobs, I was & still are disgusted & the price was blady expensive too.I bought a pack of cinnamon buns that came with a caramel sauce, the date was still right, they were as hard as rocks & extremely dry that even the caramel sauce could not help the dryness, I ended up throwing them all away, they were terrible.How come Woolworths have their own brand of decaf coffee which is R29-95, goes off the shelf for a while as they are out of stock & need to get the coffee beans.It comes back onto the shelves a couple months later at the exact same price of R29-95 but Pick 'n Pay's prices go up daily, it is really ridiculous at the way ur prices just keep shooting up & you are ripping us consumers off who hardly have any money! I am so angry & dont want to shop at your store!

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, ZA
Jan 03, 2011 10:46 am EST
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Yesterday 2nd Jan I bought 3 ready made meals at the Waterfront Store. I have never bought P'nP ready made meals but have always seen it in store and the packaging always looked good, also wanted to compare to Woolworths ready meals. Well what a mistake. I bought my son the kiddies veg meal, which was covered in baked egg, but hardely had any veg and only pasta, he did not want any of it. I had the beef chow main, which was covered in water, looked like it had been frozen and then defrosted, the beef look unappetising and smelled funny, i then only looked a the sell by date and it was the 2nd, surely should have been taken off the shelves already.
Terrible, i will never pay that type of money again for such horrible food. Neve buy Pick 'n Pay's ready made meals!

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12:22 pm EDT

Pick n Pay about 40% of the items that I picked, I couldn't find pricing for

Went shopping at Pick n Pay. About 40% of the items that I picked, I couldnt find pricing for. Then I had to search for someone to help me. Then I was made to wait about 10 minutes for a price for one specific item. This was unacceptable. My shopping time could have been less 30 minutes if labels were correctly placed and staff was within a close vicinity in their departments.

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1:38 pm EDT

Pick n Pay stay away from pick n pay

I was doing my grocery shopping and I was in the aisle where the hair accessories are kept. One of the pick 'n pay employees picked up a brush, brushed her hair and put the brush back. Completely brazen, uncaring that the aisle was full of people. Now there are certain things in life that we just don't do...and I should NEVER have to write in to report this kind of behaviour. Standing watching the employees of pick 'n pay I have to say that they are completely out of control and unruly. Shouting at each other, pushing past customers...there is such a thing as common courtesy which I have to say is sorely lacking.

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Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

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6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

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