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1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pick n Pay reviews & complaints 783

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D
10:10 am EDT

Pick n Pay Tiny tots nappies

Date; 7/7/2021
Good day. my name is Michelle Ferreira. cell nr [protected]. i absolutely love pnp's products. but when it comes to pnps baby nappies i'm a bit upset. i received a pack of pnp's tiny tots nappies at my baby shower. i used the nappies and i absolutely loved them and decided i'm only going to buy tiny tots nappies from that day on but unfortunately every time i go to my nearest pnp (please note I've been to 4 other pnp's with exactly the same issue) i never can find the size my baby is wearing my child is almost 1 year old. there are always just 1 or 2 different sizes available and just a few packets on the shelf like 3 or 4 packets where all the other brands are fully stocked and in all sizes. please address this issue. like i say i love these nappies and they work very well for my son and i would just like them to be more available at all pnp's and all the sizes especially the bigger sizes. thank you

Desired outcome: Please stock more tiny tots nappies and in all the sizes

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7:25 pm EDT
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Pick n Pay Wild Bean Cafe Pie

06.07.2021
I will explain my problem tomorrow as i am knocking off.
Its about a rotten pie in wild bean cafe pick n pay express Alberton.

Desired outcome: Your option

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10:45 am EDT

Pick n Pay Online services

05/07/2021
Good day

I have been having issues doing my online shopping the whole day today, Error 404 and i am not happy as now i miss out on another day of getting my delivery and now forced to go into store and expose myself to covid, i would like an alternative to have i can order when this happens again.

Please contact me on:
Zaqueline Van der Bank
[protected]
[protected]@discoscaff.co.za

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9:02 am EDT
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Pick n Pay Pharmacy no stock

To Whom it may concern,

My name is Caron von Ruben - [protected]
Email: [protected]@gmail.com

I hope this finds you well. Please can you help:

The level of stock of all Medications including Chronic Medication at Bonnie Pharmacy Cnr Louis Botha & Templhof Streets, is concerning.
On Several occasions in the last 6 months I have been unable to collect my full script.

I am Bi-polar and require these medications to keep me sane as well as prevent me from getting very unpleasant side effects which I am currently experiencing now.

1. I went to Fill my script on the 14 June 2021 only 15 x Lexamil 20mg Tablets were available, My medical aid was charged for only 15 tablets. So I am now unable to process another script which I obtained on Friday 05/07/2021. Please see attached box with information on it.

2. Went back to Pick n Pay Bonnies Pharmacy on Saturday the 3rd July and there still no stock.

3. I am now on Day 7 without Lexamil 20mg and was informed by the Pharmacist it will still be a further 14 days The side effects are affecting my work, ability to concentrate it is rather unpleasant.

4. I would it to be investigated as the staff are friendly and it is a convenient Pharmacy to go to, but due to this I am seriously thinking of rather taking my new scripts elsewhere as there is peace of mind that there will be stock.

Your kind and urgent assistance in this matter would be grealty appreciated

Desired outcome: I would like the Pharmacy to supply me with the further 15 tablets even if they have to source it from Pick n Pay Brentwood Pharmacy.

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5:35 am EDT

Pick n Pay Pick n pay resealing and selling food items in a pandemic

I order the delivery service thru bottles. Pick n pay festival mall decided to seal with clear tape an open chocolate dlab and send out to me in any case. I did report to bottles. They were aware of the problem and came to pick the slab. Now i have to wait for them to deliver my item that i paid for. Why could they just not bring my original order with. Such an inconvenience really. Not expected from pick n pay

Desired outcome: For them to learnt to never ever do that again. Even to someone else

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8:54 am EDT

Pick n Pay Banana and cream tart

I went to my local pick n pay today in the morning and I bought what i thought was a banana and cream tart when I got home I cut a piece and it tastes good but as my partner began to cut bigger pieces we found it was very crummy in the middle and not hey good presentation I don't think they were in the mood to bake or assemble at all the cream and base was okay just that unexpected crumb filling was unacceptable shame yes we finished it as I could not take it back open but please let your bakers know that they should take pride in their work and not just do it because they know the black community raly complains about these things

Desired outcome: Just do better!!

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5:06 pm EDT
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Pick n Pay PNP Mall of Africa Express Cue

On Wednesday evening 29 June 2021 at around 18:20pm I went to Picknpay Mall of Africa to get 4 items, I then decided to cue at the express till and I had 2 people infront of me, there was a lady behind me who was pregnant and 5 other people curing behind her in this very same cue! I spotted that only ONE till, specifically till number 10 was assisting another PNP employee at a till scanning what looked like 5 baskets with the same contents in each basket. Not only did was the teller scanning but she was manually inserting barcoded numbers to ring up items and which seemed to take forever, what was the even more disturbing is that there was a store manager or supervisor who could be visibly seen around the entrance of the store inside who did absolutely NOTHING to fast track a cue of 10 people! I found this disturbing as I think the store does not have enough education on Covid-19 policies. Even though we were social distancing, all of us are were disgruntled that we stood there till 18:51pm all waiting to get assisted at a till which was meant to be an express till! I would like to reiterate that as much as wearing a mask and social distancing has been deemed to prevent Covid-19, the more we remained in the cue the longer we became potentially exposed to the virus.

I hope head office can engage the store management and investigate their practises before they find themself complacent in putting people at risk in the store with ignorant staff who just cannot care to deal with customers first!

Desired outcome: Consequence Management

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M
4:47 am EDT

Pick n Pay Rotten chicken delivered 26 june 2021

Good Morning

I received my order#[protected] on Saturday 26 June.

I purchased 3 trays of chicken. Please view the photos attached of the one foam tray of chicken. The chicken was roton, blue and smelly. I did not open the other 2 its in my freezer.

How will you proceed? It is ALWAYS BEST for the pickers to pick and dispatch the freshest stock for online shoppers, don't you think?

Best Regards,
Mellerie Adonis
PH: [protected]

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4:51 am EDT

Pick n Pay Pick n Pay Full Cream Condensed Milk

Good day, I would like to bring to you attention that I have a problem with your Condensed Milk. It is the second time now that I opened a tin for making a salad this time, that I found a foreign object on the inside. I was preparing for a friend's and family braai on Sunday, previously it was for a pudding. I am really distraught with this, and am worried that we might get sick from this product. Not sure if I will continue buying Pick 'n Pay branded products any more. We live in times where we need to be so careful of sickness and diseases, and this is absolutely the last thing I would expect from Pick 'n Pay, and the last thing I would like to subject my loved ones to. Your quick response would be appreciated. I attach pics for your attention.

The above is what I wrote on the Pick N Pay Facebook page on the 1st June 2021, up to date it being the 26 June 2021 I have received no response, can you believe it. Extraordinary Customer Service don't you think! I find it Shocking! I would rather not use the words that come to mind.

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12:50 pm EDT
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Pick n Pay Albany bob bread

I bought a loaf of white bread at pick and pay and I found undesirable hole inside the bread as if it was eaten by the rat, the bread looked well outside but inside was just disgusting disaster, I have always trusted Albany and have forever been their customer, but this has made me numb, please assist me I need compensation. Thank you

Desired outcome: Compensation for the fuel I spent and for making my family sleep on empty stomachs.

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4:37 am EDT

Pick n Pay Bad and slow service

Pick & Pay Hazeldean.

5 out of 5 times: Slow service at tills. Line and lines of people and not enough tellers. Card transactions going through slowly and even three times.

This is a beautiful shop in a prime spot but seems like the community is avoiding it due to incompetent staff and slow service.

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6:01 am EDT

Pick n Pay Manager of mabopane and money market Person annah

1 Manager of mabopane sheis Take money of poor Who come to to get covid at Post Office so that they will Take them back to the Frist Position when We talk about IT she said nö one can do anything to her Because i am the over See of the störe all Who Controller of people i will protect them and My Work she said i said WE will complening everyday she said she will kick out and susped us from störe WE said WE know about shoprite but WE are pinknpay Customer WE will find a Way to slove this Problem she fathemore Area Manager is woman WE can protect each other 2 Service of money market is poor Person Called annah is hurrsing Customer please donot give My contract to her [protected] E-Mail [protected]@gmail.com i am ready to come before your Board for hole Story from TB benedict

Desired outcome: Change her so that she can wok to Store without Post Office

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1:05 pm EDT
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Pick n Pay Pick n pay southern centre bloemfontein

When there to do my shopping 18/06/2021. They close at 18:00. 18:00 the cashier and I guess the line manager starts shouting at me and my wife they are closed. The line manager comes to us in the shelves at starts telling us to finish rudely. We followed her to a cashier nobody helps us all the cashiers are busy cashing up. I tell her what know se looks at us confused so i left my entire trolley full of groceries there and went to checkers. Pick n pay southern centre will never see me or my family again i would not recommend shopping there

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3:40 am EDT

Pick n Pay Smart Shopper Card Service

I have a smart shopper card that I have been using for the past 2-3years. When I want to connect my smart shopper to my Discovery health plan, they stated that this card is not linked to my name. After various emails and phone calls to Pick n Pay, they finally came back to me today with a sms stating the my Smart Shopper Card has now been blocked.

In other words, when I swipe the card in store and they can put that "points" data to their public advertisements, everything is great. But as soon as I want to use the card for my benefit, they block the card. Nice.

Desired outcome: Connect my card to my account

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J
6:51 am EDT

Pick n Pay No stock of Salted Caramel yogurt.

Good day,

I managed to buy and taste your Salted Caramel yogurt on one occasion. Since then, despite trying numerous Pick n Pay outlets, it is never in stock. Surely someone needs to look into supplies as there are clearly not enough being ordered.

If you are not going to keep sufficient stocks, please put a sign saying that you no longer stock that yogurt as I have tried on numerous occasions to not avail.

Desired outcome: Either keep more stocks or discontinue.

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11:53 pm EDT

Pick n Pay Cake and 1.5 litre promo

Today I went to Pick n Pay Brits Mall and I was told in a rude way by the frontline leader that u can only get a cake of R120 with Coke only...I asked her to go and check what was written on the promo and she refused telling me to get Coke or nothing. The service @ Brits Mall is really going to the dogs lately.

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5:07 pm EST
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Pick n Pay Service

I received the worst service at pick n pay lebowakgomo I was bullied by a staff member by the of Virginia

Desired outcome: Chnge attitude and treat clients well

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6:52 am EDT

Pick n Pay chicken , health hazard ?

Pick n Pay Head Office

Good afternoon

I went to your Westwood Pick n Pay Branch in Durban this morning 11.6.2012

and brought 3 ready made chickens for our family lunch today

tried one tasted off tried the 2nd off, 3rd off

did not have time to go back to P/p so thought no problem our 5 cats will enjoy these so broke them up

they would not touch them ...so i thought ok my cats are very fussy i will give them to the strays cats down the road

15 minutes later ..even they would not touch your chickens

perhaps you should check what is going on or you should maybe

ask the ' Health department 'to look into the matter as to where you are getting these chickens are they inferior or a health hazard ?

unfortunately i threw away the containers and receipt R70 x 3 = R240, but used the smart shopper card so u can see i did buy them - card number [protected]

Please urgently look into this matter - as i hope none of these chickens would cause food poisoning ?

with kind regards
Steve Cell [protected] Durban Westville

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8:02 am EDT
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Pick n Pay Clothing

I bought top from Pick-n-Pay Clothing, Pretoria Colonade on Sunday, 5 June 2021 and wear it to work on Tuesday, 8 June 2021 only to find out at work that the sleeve is teared were it is stitched together at the top. That was the third product the past month I bought that was stitched together poorly, that is when I decided to send you a complaint.

The first time was a top bought at Pick-n-Pay Clothing Brits also only to find out when a work coleque mention and showed it out to me that is a tear where it was badly stitched together.

The second time I bought ski-pants only to wear it once when it teared at the ankle and have to throw it away.

So I was willing to let it pass twice, but got really disgusted when I experience it for the third time again at work were I was embarrassed. That is when I decided to send you complaint and also tell myself that I will never buy again from Pick-n-Pay clothing which is very sad because I loved to buy clothing from Pick-n-Pay.

Desired outcome: What ever is decided.

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3:23 am EDT
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Pick n Pay Customer service

Pick n Pay in Arbour Crossing Kwa-Zulu Natal -Near Amanzimtoti

I would like to place a complaint regarding the customer service the staff lack in this pick n pay. From the cashiers to the Managers on the floor.They do not value they customers at all.
In my case I had to request for a cash back, which I was made to walk up and down meanwhile a floor manager was available, instead they were busy talking stories amongst themselves.I did not gather they names It was an African Male -tall and the female was Coloured.

They came across as people that do not value they customers and work mind you they did not even greet me.

Contact Name Sthembile
email: [protected]@gmail.com

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Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

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