Last feb 19, 2020 I went to LBC to ship my parcel via Cash on Pick up, but the staff didn't ask what type of delivery I want to, instead he keep on processing the parcel as Door 2 Door. Together with his coworker they blame me for not telling the COP and make me pay for the void charge. I didn't bother to argue and pay for it. He then change it into COP and ask for declared amount of item and ask if only the shipping fee was to be collected and I said yes. But upon pick up of item my customer told me that he paid 350 instead! I was so pissed, I accepted the fact that they blame me and didn't say anything that they should have a process for accepting a parcel to be shipped. But then mistakenly AGAIN charge the amount declared to my customer! I almost lost my credential as seller and looked liked scam! I want you to put action on both employee!