The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
PetipawUnauthorized charges

Ordered Petipaw on internet but they added $35 shipping so I did not want it. I called while still on line and asked the man to cancel it. He tried to sell me other things. He tried to get me to buy with no shipping. I told him I did not feel good about his company and wanted to just cancel. He told me he would. Two days later they charged my credit card. I called again and the lady said she saw that I had called on 9/17/08 but that the guy didn't cancel my order but she would cancel it and would expedite my refund. Two more days later I got the Petipaws thing which I immediately wrote refused on the package and took to the post office. 10/16/08 still no refund to my account. I called again and was told that it shipped the day they were to cancel so they didn't cancel it. Imagine. I told her it was in their possession and I wanted my money back. You guessed it, she promised my money back right away... 7-10 business days. It only took them two to charge my card. I feel these people deal in a fraudulent manner and I will never do business with them. I will be lucky if I get my money back. Maybe they should go back home and do this to people in India instead of Americans.

Responses

  • Pa
    Paul Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Understand.
    I went through the online perchance (which I do all the time) and they do not process orders the same way as other online companies.

    They said that I had to wait till it came in the mail in order to change any charges that they did wrong. so I had them cancel the entire order and reordered ( my idea, not theirs) the product.

    Sorry to tell you poster above, but they are calling from India, not the US. (I asked)

    0 Votes
  • Ca
    caroline cabell Jan 06, 2009

    i was not credited for my return and it has been over 90 days

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.