Petco
reviews and complaints

VETCO: Store# 1676: 1912 North Rock Rd, Derby KS 67037.
DVM Sarah Boller
On October 20th, 2021, I took my 14-year-old Cocker Spaniel (Charlie) to Vetco. I needed to get Charlie's haircut at Petco. I am a loyal customer and have only used Petco his entire life! My husband has tried to take him other places, but I will not allow it. Charlie was due for his annual checkup and Bordetella shot but his appointment with his Primary Veterinarian was a week away. The advertisement at VETCO stated, "first exam free".
We walked in Vetco and spoke with the woman working at the front desk. During Charlie's intake, I told her that I would like the free exam and a Bordetella shot. I told her that Charlie had a rash on his chest that I would like to get looked at and that he has a chronic ear infection that he is currently on medication for. She replied "Ok, you should be seeing the Dr. soon".
I waited almost an hour and now it was time for his haircut at Petco. The same girl said, "don't worry, the groomers will bring him back over and the Dr will do the check up afterwards". So, I left for the groomers. After dropping Charlie off with the groomers, I left and remembered that I had not confirmed the package/price with the groomers, so I returned into Petco. As I approached the grooming section, I saw Dr. Boller leaving with 2 cotton balls walking towards Vetco. We made eye contact and she said;
Dr. Sara Boller-He has an ear infection and a yeast infection on his neck".
Me- "Yes the ear infection we know about it",
Dr. Sara Boller-Is he on medication?
Me- Yes.
Dr. Sara Boller-For how many days now?
Me- Today is his 2nd day, but he is a swimmer and it's a chronic issue he's had his whole life.
Dr. Sara Boller -Ok, I'm going to test these cultures.
Me- Ok.
I came back a few hours later at 4pm the time I was told by the lady at intake to be there. I waited for 30 minutes when an assistant came out and handed me an estimate for $266.91. I almost had a heart attack. I explained to her I came here for a free exam and a Bordetella shot. "Now, you're handing me a bill for almost three hundred dollars and still no Bordetella shot? No I decline everything." She replied, "just wait, the Dr. is coming to talk to you". So, I waited for another 15 minutes.
At this point I was getting really uncomfortable, so I asked for my dog Charlie because I had to leave and pick up my kids from school 25 minutes away as it was already 4:45pm. I waited another 15 minutes with the staff refusing to bring me my dog. I desperately left for Petco and found a manager to help me. I quickly explained the situation to him, and he spoke with Vetco staff. Five minutes later, DVM Sara Boller came out and demanded I pay the bill.
I explained to DVM Sara Boller that I came there because the exam said free, and I needed a Bordetella shot. My dog never received the shot and I never authorized anyone to treat my dog. Why would I get a test for an ear infection he has had for 13 years? Why would I buy ear medication I already have? I requested again to please bring me my dog, that I needed to leave. Now, she demanded I pay $60.00. At this point I was shocked, scared, nervous, and afraid. Sadly, at this point I said, "give me my dog or I'm calling the police".
DVM Sara Boller replied, "give the lady her dog, we will turn her into a collection agency for the bill. I asked for a Bordetella shot, and a checkup. Yes, I wanted to know what was going on with his neck, but I figured that would be a part of the exam. My normal vet does not charge for every questionable item. He uses his knowledge and experience to diagnose small common problems instead of gouging for tests.
DVM Sarah Boller tried to essentially steal from me. She treated my dog without my consent. She charged me for tests and medication that I did not need or want. I told the staff at intake he was already on medication. Yet, she ran a test for it. Like taking your car into get inspected and estimate and you return with repairs that have already been accomplished. When I refuse to pay the overcharges, she threatened me with collections.

Had an appointment at Westfield, MA
Waited in line for 30 min
Was told they won't accept me cause I'm 30 min late to my appointment but they will do me a favor and will do just this time.
Then they had me sign a new form that I never had to sign being a constant customer confirming my dog has no anxiety, depression, heart, breathing issues. They explained this is for keeping my dog in crate/kennel. Which surprised me why in the world if I made an appointment they will keep my dog in the kennel. But I signed the form and asked to make sure they cut my dog nails, they barely did my previous visit. I was told I need to pay extra $10 if I want my dog nails short. I was surprised again but agreed. When I asked when I can pickup my dog, I was told 2-3 hours.

Why in the world I will make an appointment to leave my dog in petco kennel for 3 hours? Can somebody explain this to me?

On top of all this, stylist Kristen L. was extremely rude, and mad.

Date is October 19, 2021
I have received a 25 count of medium frozen rats I ordered in the mail today and beyond inspection, they had hundreds of mites on them. These would kill my snake if I fed them to him. I am extremely furious. This is absolutely unacceptable.
I need an immediate refund of these rats at $155. I will not accept any form of store credit. I need it refunded to my debit card that I used to purchase these rats.

This company is a rip off. For a pet store they charge higher prices. Paid $6.00 more for the same product at another store. Rip off. I will never there again. Greedy store in Fargo ND

I live in Milwaukee and I had purchased 2 thundershirts from Petco on 3870 N. 124th st. I tried the x small on my male yorkie while we were there at the store. It fitted just right. Almost a week later my daughter informs me that my male dog smells very bad and she can't describe the smell but that its horrible. I removed the shirt to give him a bath. I didn't notice the laceration across his neck/chest until I rubbed it with soap and water. I'm horrified. I made an appointment t so he can be seen by the vet the next day. My dog was given ointment for the area and antibiotics totaling $95 I contacted Petco where I purchased it. I spoke to the manager and was told to take my vet to the doctor and bring items in for reimbursement. After phone tags with the managers I was given my refund for the products. I had to wait a week later for my check for vet bill from cooperate. I asked manager for detail information from cooperate and I'm still waiting. I'm not happy with this and more needs to be done. I'm considering looking for a lawyer.

I have bought a product made by foster and smith for 20 years for all my dogs. Life stage select premium multivitamin and mineral supplement for small dogs. This is currently the only vitamin my dog can take having ibd. Petco has been out of stock for this product for so many months. I checked online on other websites and it is out of stock everywhere. I need to know if this item will be discontinued. Every time I call petco customer service, I get no information. An item should not be out of stock for 6 or more months. When I asked the girl from customer service to give me contact info for corporate headquarters, she said I was speaking to corporate. I know that was a lie. She could barely speak english. is this item discontinued or not.? Are you going to still be selling this item? When?! Please reply. [protected]@HOTMAIL.COM

On August 31 I ordered and paid for (via Paypal) 180 tablets of a medication my dog needed. Petco had the best price I could find. I received confirmation from Paypal that the money had been paid but no email confirmation of the order from Petco. On September 2 I called to ask about my order because the website showed it as "pending" on my account page. The representative told me they were out of stock and there was no ETA for when they would be getting it back in! But they took the money anyway. I was furious and asked why no email confirmation of the order, why no email that they were out of stock, how long did they intend to just sit on my payment and not tell me they were out of stock? Apologies, oh yes, she understood how frustrated I was, yada, yada, yada. I demanded a refund of my payment and she at first told me she could not do it, then changed that to if I cancelled the order, they would refund me. But it would take up to 2 days for me to get my refund. And this is after they already had my funds for 2 days. This is fraud. This company should be shut down.

Went to Petco, Hartsdale NY the end of August 21.

The man cashier, the one with the tied back hair, defiantly had a attitude problem, not to mention being rude to a woman customer.

I had to hold myself back from teaching him some respect.

The woman cashier who apparently was in charge wasn't much better, you can see she was very stressed.
If you don't know how to talk to a customer, you shouldn't be in retail.

I went into petco to buy algae remover for my beautiful goldfish's tank. Nothing was wrong with her, just not great to look at the water. The young guy told me to simply add a pleco fish to eat the algae. Sounded simple enough. I hesitated because she was in a 10 G tank which is only big enough for one goldfish. He insisted it would be fine. A week later my goldfish is dead. Turns out the pleco can attack your fish and also give it a parasite. I had one fish that could have lived to 20 years and thanks to some uninformed petco employee, she is dead. You may just say it's just a goldfish, but it was my only fish and she was beautiful and happy before this terrible advice and now she is dead. I am so upset. I've invested in all this tank equipment and one incredibly uninformed employee has made it all worthless. You have a responsibility to educate your employees and also not sell fish that are carrying parasites. I can't believe that my fish is dead. I've worked so hard to keep her alive and the petco pleco killed her.

Extremely condescending and rude staff . I wanted to purchase fish for my grandson's fish tank.
The staff were not helpful and discouraging us from buying any fish the staff member said that 4 tiger barbs were too many fish for a 10 gallon tank! Ridiculous! They also recommended a tank treatment that did not dechlorinate the tank. That is what I specifically asked for. She asked how long the tank was set up- I told her for 24 hours per the tank instructions. She said she would not sell me any fish because the tank should be set up for at least a week before introducing fish. Again ridiculous and inaccurate. She told me that she was "responsible for the lives of the fish". She would have to call the manager to possibly allow me to use my hard earned money to buy fish at that store.
They are so ridiculous lecturing me when the tanks are overcrowded with lots of dead fish laying on the bottoms of the tanks.
There was much more to this "sales" associates diatribe towards a paying customer.
Terrible customer service at every level
I hope someone from the company contacts me
This incident occurred at the Petco on Fort Evans Road in Leesburg va
What do u have to say?

Henderson Road location in Columbus, Ohio locked its doors early tonight.
I walked up at 7:55pm and could not get in.
Knocked- no answer. Unacceptable.
Who ignores and denies a customer like this? I needed one thing which is stocked in the first row in the store.
Waited to see who the employees were even though I know this is simple for you to do. Attached a photo of the two employees walking to their cars. Too bad their Saturday night plans were more important than your company reputation and profits.