Petals.com — Fraud and cheating!
I placed an order on 12/30/06 worth over $400.00 to www.petals.com . Upon receipt a couple of weeks later, one of the items was broken, so I returned it as per return instructions, in the original packaging, with receipt, etc, for a refund, and checked the USPS confirmation number, confirming that my package had indeed been received at Petals. On 3/20/07, when I had not yet received credit on my charge card, I called Petals Customer Service at [protected]. I was told "2-3 more weeks." Also told that since the candelabra was returned to the warehouse (as per return instructions), that the warehouse was responsible for my refund and there was "nothing" Petals could do as they had recently reorganized their company structure. At that time they also said they had no record of my order. I gave them my order number (I have a copy of my 12/30/06 order), and only then were they able to find the order in their system. They said they would pass on my request to the warehouse, and the warehouse would take care of it. On 5/11/06, still no refund - called customer service at Petals and talked to Jennifer. She told me that nothing was credited as yet, but that they were in receipt of my return. Was told to fax my refund request to their supervisors, Genesis and Nicole. Faxed request to: [protected] for $64.95. I have a copy of the fax. On 6/12/07, having not yet received credit for my return, I again called customer service at Petals, and talked to a man. I told him that unless we could resolve the issue immediately that I would be filing a complaint with the Better Business Bureau. After putting me on hold, he came back and said the amount of the refund was actually credited the day before, on 6/11/07, onto my credit card, for the full refund price. He told me it would take a few days for it to show up on my card. Throughout June and July, I repeatedly checked my MC for credit, and have yet to receive it. 8/10/07: Called their 800 number at 1:05 PST. Offices were "closed." 8/15/07: Called at 1:30 PST. Offices closed. 8/16/07: Called 12:20 PST. Offices closed. Tried another customer service number from their website: [protected]. Recording says, "for all your service needs, visit our website at www.petals.com" and then disconnects. Checked online and found numerous other complaints by customers, all repeating the same tired refrain. This is pure and simple fraud, and Petals makes a habit of stealing customers' money.