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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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3:36 pm EDT

Pepsi pepsi 18 oz 24 pack

I bought a 24 pack of Pepsi from Sam's club and they were flat. The seals on the cap did not break and came off with the cap. I am very disappointed with the quality of this batch. The seals are very important and should be examined carefully before shipment. I believe this is the reason the carbonation escaped the bottle. Not knowing if the product was tampered with led me to discard the whole case. Thank you.

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2:20 pm EDT
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Pepsi 2 liter diet mountain dew

In Iowa Park Tx we have 2 stores, Lowes Grocery and Dollar General. In the last couple of months their shelves have always been empty of the Diet Mountain Dew no matter what time of day we go in. Is there a shortage or is this an ordering problem? Please fix this issue. My husband has to have his Diet Mountain Dew. Thanks so much. The Pepsi warehouse is located in Wichita Falls TX.

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6:30 am EDT
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Pepsi pepsi can leaking at seal

I bought a 12 pack of Pepsi when about a month later I saw pepsi on floor, found out that one of the cans was leaking at seam after opening the case.
I am attaching a picture of it . It was leaking at the seam of the top of can.
I had to clean the full floor in the closet and also in the room

Call me at [protected]

Anthony Wiecek
35 Ski Hill Dirve, Bedminster, NJ 07921
[protected]@msn.com

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2:50 pm EDT
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Pepsi pepsi real sugar (throwback)

On July 1st I bought (2) 12 packs of Pepsi Real Sugar (Throwback) from my local Mobil gas station. Located at 3629 Osage Ave. in Gray Summit, Mo. 63069. The problem was when I got home opened one of the cartons and (2) of the cans were empty and unopened. Batch 1527JG05158 on the carton. This is not the first time this has happened! Went back to the place where purchased, they only had (1) 12 pack left and it was severely damaged and had busted cans in it and was all sticky. Looks as though this could be a shipping issue. As I stated this is not the first time this has happened and I have notified store management on previous occasions only to come back a week later and still have a sticky soda mess on the shelves and cartons stuck to each other and the shelf, you cannot even pick the pack up its glued to the shelf. Just tired of damaged goods!

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7:00 pm EDT

Pepsi pepsi products

I have just recently noticed on your bottles that the ingredient aspartame is in your sodas again. The reason I drank this product is the fact that you advertised that you didn't have this ingredient. This was a healthier choice for sodas. I have a two pregnant family members that are livid that they were drinking your product cause it was safer for the baby. You need to start telling customers and have in commercials that this ingredient is back in. Messing with people health like that is not okay. To you this may be a silly complaint but to me its much more. This was a lie! Withholding this kind of information about your product is not right and you people should be ashamed. Your customers (which is who its all about) are very unhappy about this. I love pepsi but now, I don't even trust your product anymore.
Need to start telling people what they are drinking. I'm just glad I caught on when I did.

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11:04 pm EDT

Pepsi your employee wayne stokes

Your employee posted a disparaging picture on Facebook depicting a vehicle running over several protestors. His post is not only unpatriotic but also promoting violence against people who want to have their voices heard. It's people like your employee Wayne Stokes that are causing the racial divide in our glorious country to continue to exist and fester. He needs to be discipline and educated on racial discrimination and the First Amendment.

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10:30 am EDT

Pepsi service

I have called several times about delivery times. I have on my account that my window is from 7 am until 10 am on Wednesday. Again I call and the delivery does not show. ON Thursday, my manager calls and they said they call her back because they didn't know what happened. Now it is Friday and they have an order coming out, but again, it will be after 11 am, which for a busy restaurant, doesn't work. There isn't enough room for a big truck when there isn't enough room for the guests. Not sure if pepsi wants my business with the service I have been getting!

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11:31 am EDT

Pepsi pepsi fountain

I work for a restaurant that uses a Pepsi fountain to serve drinks. At about 7:30pm the Pepsi tap on the fountain broke and began spraying water everywhere. We managed to get everything shut off after having a huge mess in the kitchen. After calling the service number I was told they would be there within 4 hours. After about 2 hours I called again to be told they wouldn't be there until the next day. After explaining again that this required immediate attention I was told I would get a call from the dispatcher and give an exact time the technician would be arriving. This call never came. Now it is 11:30 on and I've heard nothing. I call again the next morning to be told they would be there within 4 hours of business opening. Meanwhile I am not able to sell any soda which extremely limits the drinks I can sell. When the technician finally showed up at 12pm he had no idea what the issue was and proceeded to made jokes about the whole situation. None of which I found funny. There needs to be better communication all around. Each time I called I spoke to a different person. They all gave me the run around and was unable to provide any significant information.

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5:43 pm EDT

Pepsi a 12 pack of pepsi

I brought a 12 pack of cans of pepsi I open it and two of the 12 cans are seal and closed but empty no soda in theses 2 cans why is that 10 were fine but not 2 on 6 12 18 I got them from the shoprite in Bayville n j 08721 I called them they will not do noti they told me let your company now that's why I am writing you I like a cerfticate for 2 free cans or a 12 pack

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12:50 pm EDT

Pepsi 24 oz diet pepsi, case.

I purchase a case of 24 oz Diet Pepsi from Sam's Club, Pineville, NC or Sam's Club, Rock Hill, SC, every other week. Almost every purchase has at least one bottle that has been damaged or lost it gas. Today, the bottle was split almost from top to bottom at a diagonal. No visible damage to case packaging; however, the bottom of the case shows evidence of the spill and has mold from one end to the other. I have washed each of the in tact bottles in hot soapy water before storing them.
There were no more than two purchases during the course of the last year that did not have a damaged bottle.
Passed off the others; however, this one had the mold and it may have psyched me out to some extent. I have the bottle and the case if you would like a photo or return to your claims office.

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6:51 pm EDT
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Pepsi pepsi

I buy several cases of regular Pepsi every month, and the last 5 cases I purchased at my local Walmart all had one empty can in them, now, I Know it's not alot, but I am on disability and my money does not go far, I like to get what I pay for. I feel like I'm being cheated, ya'll need to make sure that this doesn't keep happening, if it does I will have to switch brands.

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5:24 pm EDT

Pepsi aquafina water

My name is Robert Ford Welden were brought some water from Walmart, we always buy 2/3 cases each time we shop 1 a week. On 6/5/2018/ my wife open a bottle of water she went to drink we she saw something floating, she doesn't drink from it. l will sind a picture of the bottle to you. Bard code is 123A-218-0000-F0 121080 also when I had some of the water from the same case it taste funny. I hope y'll will reply to this buy 2 business days home phone [protected], [protected] cell phone. Before long have to turn over to the health department. I am not asking for anything just return my answer, and we're to take the bottle. Robert Ford Welden thank-you.

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3:05 am EDT
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Pepsi pepsi 1.5 liter

The new bought Pepsi 1.5 liter from Tesco, Bukit Mertajam Penang, Malaysia on 3rd June 2018 contains worms inside. Although the drinks is only going to be expired next year, but it contains white tiny worms. It is so terrible that Pepsi doesn't take care of their products and doesn't take responsibilities of people health. I hope that Pepsi is taking seriously into this case and provide feedback to me as soon as possible!

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Etika
, MY
Jun 11, 2018 12:08 am EDT

Please lodge your report directly to the bottling company Etika Beverages:
http://www.etikaholdings.com/contact
Malaysia: [protected]
customercareline@etikaholdings.com
They will contact you to investigate this issue.

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M
10:21 am EDT

Pepsi claim

Dear sir,
I have received a message from mobile no. +[protected] in 25-May-2018. which said that: Congrats! Your mobile has been $850, 000 in 2018 Pepsi Anniversary Draw in USA, To claim prize, send your name, address, Mobile Number to [protected]@hotmail.com
I just want to know if it is real of fake. Please inform me.
My name is Muhammad Mazhar
Address: House no 384, street no 4j vip ghouri khanna pul.Islamabad.
Mobile No:[protected]

Thank you very much

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11:34 am EDT

Pepsi service requested to for a soda machine

I have requested service for soda machine since 5/18/2018. That was Friday at 3pm. The vending machine number is #1156255. 3128 Highwoods Blvd. Raleigh NC 27604. I have confirmation number# 2749150. The machine is not accepting money. I worked for Lincoln Harris the property management company. I am Reginald McClain and phone number is [protected]

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8:00 am EDT

Pepsi pepsi truck driver

At about approx 7:45am 5/23/2018, driving north bound on Curry Pike North, Bloomington, Indiana, I witnessed the driver of Pepsi truck ID F45030 weaving in and out of heavy morning traffic, cutting several drivers off, including myself. The driving was aggressive and dangerous, especially with the amount of traffic. The driver proceeded through the intersection of Curry and Vernal Pike after the traffic light turned red. I am sure safety is a very important part of your company's philosophy and so I wanted to bring this dangerous near miss situation to your attention.

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12:34 pm EDT

Pepsi about cold drink refrigerator cooling problem

Respected sir/madam,

We used pepsi refrigirator from last 5 year in our hotel mirch masala but I trying so many time to our distributor / retails to solve my problem but they don't solve our problem.

In this frige cooling problem from last 2 months but they said that its chargable for 5000 if it is possible to solve plz resolve our problem as soon as possible if its not possible to solve my problem please tell us we change our frige to coco cola company..

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11:03 am EDT

Pepsi meijers on norton in muskegon mich

i bought a 12 pack of pepsi open up first to can they were flat took them back to meijers they would do nothing so i go mad thew the rest away along with recipt and never went back to meijers wil never by pepsi very disappointed i would like some action done thats very unprofessial i want a refund back or anther 12 pack free or i will seek lawyers advic

Read full review of Pepsi and 1 comment
Update by lee treptow
May 12, 2018 11:05 am EDT

what action done refund or free 12 pack lawyers wil get involed

Update by lee treptow
May 12, 2018 11:04 am EDT

nothing yet

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RemoveWithReason
RemoveWithReason
, US
Jun 09, 2018 8:50 pm EDT
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You're going to involve a lawyer for a 12 pack of sugar water having unsatisfactory carbonation? If you took your receipt and the soda back to the store, they would give you a refund. You likely don't need to be drinking 12 sodas anyway.

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9:25 am EDT
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Pepsi delivery driver being rude to customers in store!

This morning around 9 a.m I encountered an extremely rude Pepsi delivery man at the Dollar General in Mansfield, Arkansas. I assume he works out of the Fort Smith, Arkansas Pepsi plant. He felt the need to get rude and angry with me because I walked by him without saying excuse me.. I complained to the store manager that he was being rude to their customers but I also feel as if Pepsi should know how some of their workers are choosing to treat people! Very unacceptable!

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7:34 pm EDT

Pepsi diet pepsi

I would like to know why y'all are doing away with the non aspartame diet pepsi
I have really enjoyed diet pepsi without the aspartame
Why can't you do both ways
Your gonna loose customers
I like the non aspartame diet pepsi
I have been trying to buy up all that I see when in a store
I wish you would do both ways
But if not I'll find another drink that I like without the aspartame

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