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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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5:17 pm EDT

Pepsi getting rid of aspartame free diet pepsi totally

I read an article on the decision to go back to the controversial sweetener aspartame and removing the product with sucralose. I do t understand why completely taking it off the market totally, I have an allergic reaction to aspartame, as I have read and talked with many individuals that have complained with similar issues, it's sad to see that I can no longer enjoy Diet Pepsi, and move on to other choices that are better for my health. Where I live I saw the soda do better with sucralose. So you've lost a customer with me.

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JBCarilli
, US
Jun 15, 2019 2:35 pm EDT

OK, some people like ASPARTAME ... that is fine and I can totally understand that ... but others (like myself) found ASPARTAME to cause physical (not imaginary) issues. WHY? I must drink diet sugar free soda due to my diabetes. I hate it and am a lover of REAL COKE for years and have had to stop drinking any soda that has sugar and what effect that could cause my body's blood sugar to soar. I have struggled for years to find a COLA that tasted good ... without aftertaste ... Diet Pepsi WITHOUT ASPARTAME ... WAS PAST-TENSE (no longer available) hands down my favorite. Close second was Diet Rite Cola but comparing tastes ... not even come close to what I tasted with Diet Pepsi w/o Aspartame. SO WHAT WERE THE SYMPTOMS?
Leg pain from that chemical interacting in my body and after years of research it was confirmed the ASPARTAME was the culprit!
It is really sad that a company like Pepsi and Coke with all the soda choices would put out a product that their Diet Pepsi w/o Aspartame and then simply have it taken off the shelf. I wonder their sales would not have been the reason as compared to the other DOZENS of soda choices ... surely this product still held its value?
I for one will voice my complaint directly to their executives for the reasons I have described above. My concerns are real concerns and there have been numerous articles that have relayed the health issues from Aspartame. When I was younger, issues like that never mattered to me but now finding a chemical interacts with my body... IT MATTERS!
I am one that can attest to the issues related to that unnecessary chemical and a first hand test study ... Pepsi ... please for consumers like me ... BRING BACK THE DIET PEPSI NOW WITHOUT ASPARTAME!

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Deborah A Wilson
, US
Jun 10, 2018 4:56 pm EDT

Sucralose makes everyone in our family very sick... Aspartame does not... so what are they supposed to do? Evidently if they have decided to go back to Aspartame, then more people had a problem with Sucralose than with Aspartame... just my 2 cents worth... will be drinking Diet Pepsi again if it uses Aspartame...

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Donna Lowe
, US
May 30, 2018 8:55 pm EDT

I switched from Diet Coke to Diet Pepsi due to side effects of aspartame. Excruciating kidney/adrenal pain, unable to take a deep breath from the pain. I began having symptoms again this week, today I noticed the bottle said Classic Diet Pepsi Taste looked at the ingredients noting it now contains aspartame. You have lost my trust and my business. Donna Lowe

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9:18 pm EDT

Pepsi see attached photos of display. dollar general

Dollar General has a Mountain Due display. I was walking around a clerk and heading down an aisle and edge of the display hit my arm.

I am older it hurt and ply as tear in my skin. Those little tabs at each corner could be taped down or tucked in.

I took pictures and.clerk saw my arm. We tried to bend the tabs down to be more flush and couldn't.

I will try to add pictures
Mary L Monheim

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1:16 am EDT
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Pepsi #grabapepsisee24kmagic contest

To Whom it May Concern;

I am writing to express my disappointment on your contest for Bruno Mars' Concert Ticket by PEPSI PHILIPPINES on facebook and instagram with the hashtag #GrabAPepsiSee24KMagic.

I have nothing against all the winners, however it was just so upsetting and I am very much dissatisfied on how you chose the winners. For your daily winners, I know that you chose the winners using a computer generated randomizer which is acceptable because I am fully aware that there are a lot of people who joined the said contest. Regardless on how you chose the daily winners, you should still verify the winner if it meets the criteria that you, yourselves, set! I saw a lot of winners who were not doing their ‘BEST DANCE MOVE' nor doing their ‘BEST DANCE POSE' WHILE HOLDING OR USING A PEPSI PRODUCT! some of their photos were even photoshopped! I mean, seriously? did you not even noticed it?! You set your own rules, why not follow it? And for the Grand Prize winners, we all hope that the winners will be picked personally by a company representative and not by a computer generated randomizer again. By this, you can also see who did a lot of effort to show their real best! I am speaking for those people, who join your contest, who really put their best effort on their posts. Not on the effort on uploading thousand of entries with one picture only, but on the effort in giving their BEST to win even if their entry is only uploaded once.

Again, I have nothing against the winners. I just find your judging of winners so unfair. Please let this be a lesson to you on your future contests. Just be fair. You will hear nothing from me nor from anyone, if we all know that the chosen winners were all deserve to win.

I will look forward to your written reply regarding this incident. Your prompt action regarding this matter is highly appreciated.

Yours faithfully,
Alexis Joyce Soriano

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8:53 pm EDT

Pepsi diet pepsi changed sweeter.

I am kind of pissed because I am a loyal Diet Pepsi drinker and now you are not Aspartame free! Why is this happening? I only drink your brand. Just so you know Aspartame Free is a big deal to your customers.

I am the kind of person that doesn't complain much but in my life Diet Pepsi is one of the few luxuries I get in my life and FYI it does effect the taste and it is a big difference. Its disappointing to say the least. I know you think it doesn't matter because I am only one guy but I am not the only guy talking about it.

Sincerely

Jack Colvin

[protected]@gmail.com

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Deborah A Wilson
, US
Jun 10, 2018 4:59 pm EDT

Everyone in our family is just the opposite... we have those problems with Sucralose... Aspartame is just fine with us... if they have decided to go back to Aspartame, then that means that more people had problems with Sucralose than Aspartame...

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Greg Ashley
, US
Apr 22, 2018 5:13 pm EDT

Many years ago I found out what aspartame was doing to my muscles and joints and had to quit Diet Pepsi.
Was really thrilled when it came back and have been drinking it and now I can't find it anymore so I have to quit drinking that again

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9:44 am EDT
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Pepsi pepsi scam

Dear Sir my name is appeared a PepsiCo prize. Dress, prze Redemption center 1
Queen Carrolin sfrret

hammer-smith, london, w 6 9hq united kingdom
name, mr, rev, ephraim church phone no.[protected]
credidit to fill mtf/[protected]/14
ticket no, inter/pepsiuk-2017111
phone no. [protected]
certificate no.7033991/04
he send a courier agent in pakistan mr, mr donald prado and iwill send him different account payment.

please sir tell me is tahat true or fak

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3:01 pm EDT

Pepsi diet pepsi and diet cherry pepsi

I recently bought diet cherry pepsi and six pack of plastic bottles. They used to be made aspertame free. I have about 10 friendso that had the same problem as me. We cannot injust aspertame or we will get extremely i'll.
I was in a hurry and grabbed what I thought was my usual diet cherry pepsi. I was drinking this for about a week and a half. I have phenylketonuria and this is poison to my system. My friends also told me they had the same thing happened to them. The warning on the back of the bottlesame is smush
Ed in with all the ingredients and is had to see. The warning should be in bold lettering on the front of the bottle. Because of this I got very sick and couldn't walk or write or drive. I might even need to seek legal counsel.

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Deborah A Wilson
, US
Jun 10, 2018 5:03 pm EDT

Everyone in our family has big problems with Sucralose... we have NONE with Aspartame... we ALWAYS check the ingredients EVERY TIME we buy stuff like that... it is just common sense and takes only a few SECONDS of your time... how much time is your HEALTH worth to you?

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5:19 pm EDT

Pepsi vending machine filled incorrectly

The vending machine at Stone Child College in Box Elder, MT is consistently filled incorrectly. Whenever I push the button for a Moutain Dew, I either get water or Diet Pepsi. The employee who stocks the machine is told about this on a regular basis, but he consistently continues to stock it incorrectly. When we ask for a refund or an exchange, he is rude to us as if we were the ones who made the mistake. If this continues, I am going to suggest that the Pepsi machine be removed from the building.

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12:30 pm EDT
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Pepsi incompetent and rude technician

We have two separate work orders - the soda gun was dispensing syrup and the soda fountain in the back was not working.
First - the technician was supposed to come out yesterday by 8pm. We called numerous times to make sure this issue is solved as today is the first day of spring break and the restaurant is extremely busy. Technician never came out. After numerous calls this morning, the tech finally came out to fix the bar gun, however, he did not bring the replacement bar gun with him. How is that even possible? How can a person be this incompetent?! Not only that, he also yelled at the general manager after he was asked to fix the bar gun (which was the original work order anyways) first! Technician's name is kenneth (which, he would not tell us his name, we had to call customer service to find out his name). So, kenneth left without fixing anything.
I am beyond outraged by the level of incompetence and the lack of professionalism.

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5:53 am EDT
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Pepsi flat pepsi soda pop

I have bought 4 12 packs of pepsi which most of the soda was flat no bubbles no fizz no carbonation no nothing this is the 1st time this has happened to me. I called walmart they said there is nothing they can do about it I had to contact customer service at pepsi.so I'm giving u whats on the boxes. best buy date wv1 2348ms012083 upc 12130 I checked the rest of the 12 packs and they all have the same number. I hope yall can replace my soda or at least make it rite, my phone number is [protected] my name is Melissa Durham

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Joemoney74
, US
Apr 08, 2018 11:14 am EDT

I just bought a 1 liter Pepsi at a gas station on I-20 West. Flat as can be still in date. Last week bought a 2 liter at Walmart in Guntersville AL and it was flat. What’s going on.

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9:25 am EDT
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Pepsi poor customer service

We have a pepsi fountain in our store. we were having countertops replaced so we scheduled for pepsi to come out and remove our fountain until they
replaced the countertops. they did the countertops in one day, pepsi was supposed to be back the same night to put our fountain back and now its been 3 days and counting, but in the mean time they set our fountain machine outside till they come back so our machine has been sitting outside for 3 days waiting for them to come back. now this morning I have been trying to call every number I can find for pepsi to try to get them to come do what they are supposed to do and cant get anybody on the phone. we will be switching to coke...

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2:25 am EST

Pepsi do not supply pepsi products to my store.

I have not received Pepsi products to my shop for about 3 months ago.
I have been in contact with the Pepsi management in Egypt for 21 days to date. Hoping that the problem
Will be solved and all of Pepsi products it will be delivered to my store.
But I failed in my attempts with them.
So please assist me in solving this problem with Pepsi Co Egypt as soon as possible, since your products
Have not been in my store for a long time ago until the date of writing this complain.
Thank you for help.
With my best Regards,
Ahmed Kamal
+[protected]
Cairo - Egypt

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3:15 pm EST

Pepsi truck drivers

A truck driver from your company in Renton Washington at 13:00 on the intersection of shattuck & 7th almost ran me over. I was just walking through crosswalk. It ridicolous and the gentleman looked at me and raised his middle finger, i love Pepsi and i think you should hold your employees to a higher standard. I unserstand People make mistakes but the middle finger was exxcassive. Thanks

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Emily H
, US
May 07, 2019 4:43 pm EDT

I was almost hit by a pepsi truck May 7th, 2019 at 4:31 PM on East Tenth St in Indianapolis Indiana. The truck driver backed up real fast if I wasnt paying attention I would be dead or in hospital. When I told him he waved me off an said oh well. I told him I was gonna report him he said go ahead the cameras right there
Is that the type of customer service were gonna continue to get. No respect not to mention I'm a young woman he was old enough to be my dad you would think he would show more class an respect around a lady an at leastapologize its someone life. His attitude tells me hes a very dangerous person doesnt care about his job or someone life for that matter. I hope he doesnt get to continue driving without being educated on driving and respect.

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1:08 pm EST
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Pepsi dangerous 18 wheeler pepsi truck driver

at 11:15am central time in Opelika Alabama, an 18 wheel Pepsi truck was coming up the southbound Interstate 85 exit # 58 ramp into traffic...The driver didn't hesitate or slow down as he came up into a merging / right turning lane. Traffic on highway 280 west would not allow the truck to merge, so the driver just kept going through the end of the merge / turn lane, across two lanes of traffic waiting at the next red light, then cut off two drivers by cutting in front of them as he raced into the left turn lane at the next red light to turn onto Fredrick Road. This driver is going to get someone hurt at Pepsi's expense if he is not counseled and disciplined.

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7:59 pm EST
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Pepsi 7.5 ounce cans of pepsi products.

When I first started buying these smaller cans they were an 8 pack. Just the perfect size. Bought plenty of them as I have a big family and this size didn't get wasted. Now every place I go to buy them they are 6 packs. It is a smaller can in ounces so I am not happy that they dropped to 6 cans. Why the change? I hope I can get a response for this inquiry. I bought them even though the price was more for these than the 12 ounce cans cost. Now I feel it is really a high price for just 6 cans.

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10:06 pm EST
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Pepsi pepsi soda 2 liter

Date : January 5 2018,
I purchase 8 2 liter Pepsi sodas, they was flat tasting it left a bad taste in my mouth. I thought that Pepsi was the best soda in the Carolina... I would like a refund or some sodas. I was so upset because I was so thirsty and I couldn't enjoy my money worth. Taking my money and spending on a soda that I thought was good but it's really flat is poor service . Please help!

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5:25 pm EST
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Pepsi a company employee dangerous driving in an company car

Today I witnessed the car in the pictures below speeding through a road construction zone past cars stopped going in the same direction as he was, past the DoT Workers, and even made the on-coming cars swerve to get out of his way. This is a residential area, where people walk dogs, and children play. I saw him pull into his complex and asked him why he was driving so unsafe and he told me he was too good to stop and wait like the rest of us low abiding citizens. WOW. Great customer service there, buddy.

Please do something to get this dangerous menace off our streets.

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5:17 pm EST
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Pepsi bad product in 12 pack cases

Date purchased: 12/03/2017
purchase location: fry's marketplace, phoenix arizona

last weekend my wife and i purchased 4 cases of pepsi from out local fry's marketplace store. We normally purchase 4 cases at once as i drink 6 cans per day minimum.

Upon opening each of the cases we came to find several cans within each case were light and the cans were sticky. When opening the cans in question (2-3 per case), there was no carbonation in the cans and the soda was completely flat and blah. No carbonation or syrup / flavoring.

I took a video of the soda as i poured it into a glass as proof should i be asked for it.

This is happening quite frequently lately. It's not acceptable as i work very hard for my money and this product isn't cheap by any means.

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3:26 pm EST
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Pepsi pepsi stuff promotion 1996-97

To Whom it may concern,

To be honest I don't have any complaints or any problems with PepsiCo at all. However, I was wondering if PepsiCo could help me resolve a family mystery. Back in 96-97 my family became adamant on getting as much Pepsi points as possible so we could all get the cool Pepsi merchandise. I was only 10 years old at the time so I don't have a lot of information on what we decided to order or how many points we had all together. The mystery is that we submitted an order and we never got the merchandise. It has been a family joke for years on what happened to the shipment . Back then we didn't have a computer or knew of anyway to contact somebody about what exactly happened to the shipment. Is there anyway that PepsiCo could have any history on orders from back then? I'm certain that most likely there problem isn't any documentation however I am curious to know. It would be good family gift for XMAS if I could at least get a response back about this mystery. If not then it is no problem. Pepsi has been a great past time and there is always a can ready for me when I swing by to see my parents. Thank you for your time and happy holidays.

regards,
Dan

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Shaun R.
, US
Dec 06, 2017 4:44 am EST

Hi Dan.

I'm not sure about your missing Pepsi points, but 1996 was the year of the infamous Pepsi point / Harrier jet commercial which went to court.

In a nutshell, Pepsi promoted the points by showing the things one could get, along with the number of points required. At the end of the commercial, a Harrier jet was displayed along with the sum of 7, 000, 000 Pepsi points. Part of the campaign, offered in their merchandise catalog, was an offer of purchasing Pepsi points for ten cents per point, after first collecting at least fifteen Pepsi points. An investor got with some other gentlemen that produced the sum of $800, 000 to purchase enough Pepsi points for advertised Harrier. They included an order form along with the initial fifteen required Pepsi points to begin with. Of course Pepsi refused to produce the jet.

The investors sued Pepsi and it worked its way up to a superior court I believe. Ultimately the courts sided with Pepsi stating that no one would really take the ad as a bonafide offer.

That sounds like a cool family memory though.

Happy holidays!

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7:43 pm EST
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Pepsi pepsi 1 liter bottle

I buy at least 1 bottle of pepsi a day because I love pepsi. Usually I buy the 20 oz bottles but sometimes that's not enough so I buy the 1 liter bottle. The problem is I hate cheery pepsi which happened to have close to the same label as the regular one and you can't tell the difference when you look into the cooler because the difference of the 2 labels lies below the holding spot for the drinks in the cooler so you can't see that out says "cherry" and since pepsi is red white and blue, the red stripe at the top of the "cherry" bottle doesn't stand out. I have bought a cheery pepsi several times now, not knowing until I get to the car. Sometimes I catch it before I get out the door. But tonight I was having a rough day after losing a very close friend in a tragic car accident and I just needed a pepsi. I bought 2 one liters because there was a deal on them but when I got home I realized I bought the cherry ones again. I'm tired of doing this because the labels are so close. I'm just asking that someone will consider changing the labels a little.

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10:29 pm EST

Pepsi prize from pepsico

Sir,
I just received message on my mobile
Congrats! you have been awarded £500, 000.00 in 2017 Pepsi mobile draw in uk, to claim send name, address, phone number at [protected]@live.com

so please ensure this information is true or not. I provide information to this email address and waiting for the reply and tell me please are your company provided awarded this type of gifts

My email address is [protected]@gmail.com

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