Pep Stores
reviews and complaints

Good day,

This week (10-13 Aug) I have been to Pep Meadowdale everyday to exchange shoes, On Tuesday the lady behind the counter asked for my address, I informed her that I don't want to provide my personal details, she accepted it and completed the refund, Wednesday and Thursday the same thing. But today I went back and a the behind the counter, different to the whole week, refused to assist with out me giving my personal information. If it was enough with her being rude, she was laughing about it with her Manager, I don't see why i need to provide PEP with my personal information when returning something, you didn't need it when I bought something ? I ended up leaving the store with her knowingly adding in incorrect information anyways, defeating the point anyways !

I feel this is such disgrace and that those people should be working in a costumer environment.

Consultant Name : Sinethemba

Paxi :) parcel d610604591293 captured at p7258 pep jhb riverside square. Target: p6346 pep roodepoort constatia kloof (3-5 business days) www.paxi.co.za. this parcel I took it in on the 26th of july. Im expected by now it was already been delivered

I bought my router last year November (ZTE MTN) and this year around March it started giving me problems, when I recharge the data gets depleted within 30 munites I enquired many times about this and never got any help till now until I decided to buy a new phone because I was struggling to do my school work. I bought Hisense E50 in may and now it takes 3 days to charge. It's been 2 weeks now and I've been avoiding it. I went to enquire about it at the store I bought it and they told me they must book it and it will come after 6-8 weeks. I am unhappy about this in this week's what will I be using while waiting for my phone? It's clear that the phone has a fault with the charger. Why can't they replace it? Or allow me to exchange. Some of have no second phones. How can I be struggling for weeks due to the company's fault?. I am an unhappy customer. Your devices don't work for us. I've lost 2700 (for the money and router)

I went to glen mall to both pep stores on the 5th June 2021 and i was told their paxi scan does not work and it has not been working for sometime. Pep home said they only do collection they dont take parcels but i did not see any communication on the window or door.
Its really not nice carrying a parcel to the store only to be returned back and you not even sure when it will work.
Can you please send me your stores where the scan is working, maponya or Jabulani

On the 16th of June 2021, at Bloemfontein Twin City Heidedal PEP store, at 10am a cashier "Malerato" was the only cashier at the time but had to go somewhere outside the store for some reason only known to her, just left her post with customers waiting on the Que to be assisted irrespective of her supervisor pleading with her not to go but she left anyway and was so rude to us also to her supervisor

Today was my first time sending a parcel at Pep 8735 Kraaifontein as I didn't know how to but when I get there was a lady by the name of Siphokazi she had a stinking attitude and was rude telling me she didn't have time for scanning which pep I was sending to and I was begging her to let me quick made a call to the receiver she told me I'm wasting her time and called a next customer.. what a poor service and I keep asking is because I'm black I didn't deserve a good customer service as other people I felt so small right there even wanted to cry because of anger and thanks to a lady by the name is Sive she saw all of that and helped me if it wasn't for her I don't know

I wanted to send a parcel and buy some clothing. They say you need to follow the queue for withdrawals. All Cashiers are for withdrawals. Don't know how Pep in Mookgopong makes money with such an attitude. Why not keep one open for your regular customers what a shame you are going to lose many regular customers, We went to Jet and bought a lot of winter clothing for our farmer workers...

Went to pep home balfour park to buy glasses. Asked Tshifhiwa to rinse the classes or to ask someone at the back to rinse the 2 glasses for us. She refused point blank. Without even according us a chance to suggest that she could ask someone at the back to do so. Shes not even friendly and not a pleasant person to meet at a shops till.
A lot of stores at balfour park are closing down and it's not just the lockdown affecting their businesses, the attitude of the staff affects the business and before you know, more customers despise coming to the store and the store gets less sales.
If she can not assist customers rather someone else who can. Having a bad attitude isn't helping the store.

My name is Pozisa Rosemary Duda, I have a complaint regarding money that was sent to me on the 8th of April 2021 by my grandmother but due to trying the pin 3 times it got blocked therefore my grandmother had to call the money market call center on the 13th of April 2021 at 13:37 for assistance but I did not get any help as I was told that the store blocked the transaction so I have to personally go there myself to fix it.

My grandmother then went there on the 16th of April 2021 to try and get help so she was asked to complete the form, left a copy of her ID and the slip for transaction and I was called to be notified that the money will reflect in my bank after 7 days so I waited.

After 7 days which was on the 23rd of April 2021 I called again to enquire about the procedure and how far the transaction is and found out that they were waiting for my proof of account but I was not told thus I sent the proof of account with no hussle. I called again the following day to enquire if the procedure has been done and I was told not yet but it will done the following day so I called again the following day and I was told that the procedure has been done I should not worry.

Today which is the 6th of May 2021 at 9:33am I called to enquire what the problem is because the money has not reflected yet they said they don't know what's the hold up but they have faxed everything above so I should call the call center because the problem might be that side. When I called the call center at 9:44am the call canter said they don't deal with refunds they deal with money market issues so I called Pep stores again at 9:47am and I was told that I was the one that was supposed to fax the things not them so I was shocked because this was new to me. I asked the person that answered the phone how do they keep my application for this long to tell me this now and why do they come up with something new every week, the person on the other part of the phone said they'll call me today as soon as they get hold of Sanelisiwe Ngqokoma because she's not in today and she's the one that was supposed to do the procedure so I waited. I decided to call them again at 12:12am and was told they'll call me back again after getting hold of Sanelisiwe. She called me back at 12:42 to tell me that Sanelisiwe said she faxed everything yesterday but due to the disbelief I hung up because I thought they were joking so I called them again as soon as i got to the office to hear exactly what they were saying but they just confirmed what I heard earlier.

I wrote a text on Twitter to Pep and they called me on the 19th of May and advices me to call the store manager of Pep stores so that she can enquire on my behalf regarding why it's taking the finance department this long to refund me whereas it usually takes 14 days but she told me that she is busy so given the fact that she did not get back to me I assumed that she didn't call the finance department.

Today is the 25th of May and I still haven't received the refund, my worst frustration in this whole thing is that I'm not sure whether there are missing documents or if the money has been used because if I can get clarification on what's happening I might be at ease not this up and down doing the same thing every week only to be told the same thing which is nothing because it's clear I'm dependent on the store manager that seems less interested in helping me.

In conclusion I'm complaining about the incompetent service rendered at Pep Stores Cathcart road in Queenstown. I am also complaining about the long procedure it takes to get a refund.

Good day, Pep Golden Acre always have a problem of opening their store on time. The times advertised on the board in the window says Monday to Fridays 8:30am to 5:30 pm but it never opens at 8:30am. The store manager really needs to fix this issue as people always come to this store before having to report for duty. And it was reported to the manager numerous tines but it seems like it goes in by the one ear and out the other. Thank you.

Im 40 weeks pregnant i went to get a parcel this morning. I can hardly stand even customer commented after the cashier told me to go at the back of the que. Cashier Lebo at Mamelodi crossing left me there without attending me.

As a student, i am very disappointed the the kind of customer and general services i received from the Pep in Golden Acre (CAPE TOWN) and the other Pep in Grand Central (CAPE TOWN). I was recently looking and still is on the hunt for a job. I came to these two stores and the employees were so rude to me when i asked to speak to the manager. I was asked why and i said im looking for a job as a student(part time or full time) and i requested to speak directly to the manager. They just brushed me off and said there's no work swinging their hips away from me. Now i keep asking myself is this how all students are treated at Pep, whenn they come to seek for employment. I;d like head office to intervene in this mattter and let this rude workers know their place.

I returned at item on the 28/04/2021 and was advised by Theresa that it will reflect immediately to my bank account, i needed the money to go and purchase the item elsewhere as pep did not have the right fit, but when i checked my balance money was not reflecting, i called the store [protected] Govan Mbeki and was advised it takes 24 hours, still i decided to wait untill a few minutes from the time i visited the store yesterday, still money is not reflecting, i called customer service and i am told it takes 48 hours, why are your employees playing with me, i need that money my daugher is leaving at 4 and i still have not bought the item i needed .. Can someone urgently assist me with this and call me back as i will be taking it further than this. My name is nomthandazo nomana [protected]. Transaction 146369.

this is an inconvenience i did not take 48hours to pay for this item, why is it difficult for money to be refunded easily...

For the first time today have i experienced such digusting customer service from a pep store.
I walked into the store in Rosenearth Umkomaas today to have a return done due to the product being defective.Upon entering the store i did inform a staff member about the return.
He went on to ask if i would be taking something else which in return I did convey to him that i will have a look if theres something i could take in its place.
After browsing the store and finding nothing to my liking i went through for my refund.Because i was not taking anything and the purchase was made at a different store the store manager then rudely tells me that i should take it back there,
My understanding is that all pep stores are under one umbrella.
her behaviour as management was pathetic.from her tone of voice to her expressions and lack of customer care or consideration.
To prevent her stock loss and mark down i should drive 20min.
she was content and showed no remorse as i exited that store dissatisfied.

I soon after returned demanding a contact number for a head office.which she refused.As per her they didnt have one and there after were not "allowed" to give out numbers.

when i refused to leave the store she decided with her disgretion she could return it but not give me my money due.
Let me emphasis that peps till slip states a refund can be done with a slip not that the refund can only be done in the store of purchase with a slip.

After me being persistent she rudely walked away and comes back to do a refund.
What disgusted me the worst was she goes on to tell me that in future i should check before returning a product.

If she is a store manager peps standards of employment in terms of TCF and customer care is terrible.she has never shown visibility in that store.

The staff is rude and unhelpful! Especially the ladies. The one guy working there was the only friendly and helpful staff member. But the ladies is rude! Nightmare to go to pep and ask for assistance, as to they get irritated and just say i dont know! The only clothing shop with customer service like that. Rather just pass pep and go to Ackermans or mrp.

I went to pep home today to buy a phone and I was helped by the other lady but the manager was around the till.i then tell the cashier I want to send the phone to Limpopo as I was buying for my daughter.and she said its fine but you need to protect it and I went home protect the phone and I came back.when I get there the store was full with customers and your manager tell me that I cant send the phone and I told her that why you allowed me to buy the phone in the first place and she is the one who showed me which plastic to buy, she then started to shout at me infront of other customer and she said if I need her to help me I must shut my mouth or get out of her store.after that she said ather cashier must help because she wont help me.Her name is Felecia please assist because its not the first time

Was at benoni lake side mall to cancel my lay by and the lady that was assisting me was very rude she told me that she's going to give me the voucher because we always lay by and cancel and it's my 1st time doing a lay by cancelation and your lay by terms didn't state that we as customers mustn't cancel the lay by and didn't state that we gonna be given a voucher if we cancel, she told me that I must wait for someone that is busy with banking to assist me its disappointing to keep the customer waiting

Multinational retail company, PEP Stores has an innovative facility that allows its clients to make money transfers within and outside South Africa. Founded in 1965, this giant retailer operates in 11 Southern African countries.

Pep money transfer - In order to make any form of transfer using PEP's financial facility, clients should carry the following to any PEP store within their reach:

A green bar-coded South African ID Book or ID card
Your PEPclub card
Cell phone number (the one used by the client to register for PEPclub)
Friend's or relative's cell phone number i.e. the number of the person you wish to send money
While conducting this transaction, the cashier will ask the client how much they need to send. For example, if a client needs to send R500. He must give the cashier R500 and pay a fee of R9.99 which amounts to a total cost of R509.99 for the whole transaction.

Before sending the money to the recipient, the cashier will confirm the details provided by the client in case of errors. If all the details provided are correct, the cashier will hand a receipt to the client. Two SMS will be sent to a client's phone number via SMS; the two SMS include the withdrawal number and the client's access code. That access code and withdrawal number should be given to the recipient.

I asked my brother to send money to my Grandfather which he did via PEP Stores in Makhaza Khayelitsha. My grandfather did not receive the money and it was withdrawn to an ABSA ATM next to PEP in Makhaza. He never received the Two sms and on the website they state that the money is licked to the senders mobile number. I opened a Case with a Police. I want my money back. email feedback to: [protected]@gmail.com

Asa M

5 reviews | Active since Jul 2017

19 Mar 2021, 13:08
THIEVES AT KWATHEMA SQUARE PEP STORE
On 06/03/2021 I deposited R1200 via pep Square Kwathema at 10:54. At 12:12 I received a call from ********** a lady called Nompumelelo said there is a problem with the system at their pep so if I experience problems with the money that I deposited I should go back to the shop and I said ok and hung up. On 08/03/2021 my mother went to withdraw the money and she was told that the money was withdrawn from Springs U-Save on 06/03/2021 around 12noon. Now when I go to that pep I realised that my slip is written Nompumelelo and the one who called me was Nompulelo that raises a red flag. When I spoke to the manager she said I should go to the police and I went to the police and opened a case but when I want more details about the withdrawal they are refusing. The system should show the ID of the person who withdrew the money and the time and camera should show, but they do not want to give me that information. And the number that Nompumelelo called me from was not the office number and now it is off. Please assist me I am not working that money will feed my children.

Good day my number is phindle
I have sent a parcel through pep service its been a year now when i went there they told me that they are still tracking it then when i went back they told me that its lost they took me up and down
My parcel is worth 2500 to 3000
The pep that i took my parcel with is pep at Devland
My contact number is [protected]
Email [protected]@gmail.com
Parcel number D630200024523