Pep Stores
reviews and complaints

Am Grace Makokona from EXT 23, On the 6th December 2021 i was at Pep store to buy Tissue oil and i take only less than 10 minutes in the store. At the door they was a the lady who is working at Pep door. i went straight to the shelf that you display the tissues oil and stand on Q for payment . When am going out she search my handbag and found Vaseline that i brought one week or two weeks ago and she took it and call security . i was embarrassed and shameless on public and she never call me to change room or private place where she can start asking me the questions, After she took my term that i brought.

So please i need you to solve my matter before i took it to the media so that they can help and my lawyer also because you have cameras and she saw me all the way i never entered at Vaseline section where by i can think i stole the item. she not security and she not following the searching regulation acts ...

My no: [protected] or [protected]

I purchased a plastic frozen bottle and bottle (set) the price on the website is R69.99 and in the store, it's R79.99.

Please can you advise why the price is different?

My pep card money keep on declining when I swip or withdraw the money I have been recharging my money into pep card but now my card is giving me problem and at pep store they not helping me with anything

Your head office number seem to be not right on internet.[protected], please correct it.

For many, many years I buy my stockings from Pep stores.

It is mid summer and no bare bage matt stockings in a large is available.

Can you please give me feedback in this regard.

Many thanks

Pep clothing store gezina galleries some of the cashiers are very rude and stubborn, they dont have customer care, they think they are smart than everyone, bad attitude as well. Bought sandals for my little one in this shop, when l get home l find out that the shoes are too big so l have to exchange them, when l went back to the shop the cashier gave me an attitude

Good day

Please find the attached docs.

To whom it may concern

I write this email with great dissapointment on how my mother suffered just to get her money back, the ups and downs she had to do while shes a pensioner during this pandemic times, my mother went to pep evaton to do money transfer on the 10th of September 2021, by mistake she got only 1 cellphone number wrong so she was advised to fill in a withdrawal form and she was asked to go to the internet cafe and use her own money to fax the documents to the refund department, she went went up and down maybe 3 times to sort the issue out with no help but instead they told her it will take 2 months before she can recieve her money back, then i decided to contact the head office for advice, while they told me the store should be able to sort the matter out for us and they must do the follow ups to ensure we get the money back and it only takes about 10 days... i mean its sad how pensioners get treated in that store, corona is still killing people and a pensioner must be treated as such, i dont enjoy seeing my own mother going up and down just to recieve her own money she needs her money.

It will be a delight if you can assist her.

Name : Mantwa Thokoane
Id. [protected]
Cellphone : [protected]

Nkosinathi Mehlomakhulu
[protected]/ [protected]
[protected]@gmail.com

I went to Pep stores asking them to track the parcel for me. The teller called the menager her name was Monique. I asked her to kindly call Pexi for me because they asked to do a follow up call last week. She didn't want to she said it's not her problem. I told her that the parcel has been delayed all I want to know is what is causing delay. She said I must contact the sender I told her that the sender has not received anything for Pexi and Pexi asked me to do a follow up. She said she can't me me since Pexi delays is not her problem. I have to leave the store without getting help. When I told her that at least she should assist me because I'm the customer and I'm being inconvenienced, she said a customer is not always right with her.

Good day,

I was very disappointed in the customer survice this morning, 7 October 2021. I bought a denim the day beforeand wanted to exchange but unfortunely my daughter through away the slip, but the item still got all the tags on. They said the cant help me exchane because of the slip and i was asking them please can they look on the system it will show. A few ours later i went back to buy another denim the lady nhlala at pep safeways was standing at the door gospining about the exchange that would have like to make. The lady that was gossiping at the door with her klient friend was looking and shook his head. That is so unprofessional. Customer service was really bad there and there is no customer service at safeways. The young lady that help us with the second denim a bought couldnt even find the item on my second exchange slip, i have to help her find it. Hope this can be sorted out because there is alot of people that need costomer service not to be treated like that. Regards Chantell

I visited Pep on Friday @ forest hills Monavone, there service was ridiculous it wasn't what l was expected.

They fraud me l gave them R50 but they claimed that l did give R20.

After l shared this with my friends they told me that they have experienced with this similar issue.

They made me to wait almost an hour so that they can check on the Camera. What made me down after they checked and they did confirm that l did really paid the Lady R50, "they gave me collect change without any apologize".

Please tell your workers they shouldn't do such fraud rather they should find another way how they can get money not from us rather they can fraud from you.

Good day

On the 17th of September I want to PEP home at Campus Square, at my arrival at 09h00 the door was closed and inside their were 3 ladies having a intermate chat inside.

I tried to get their attention however no one cared to open or acknowledge me. I stood for 10 Minutes by the door until I got feed up and left.

I am bringing this to your attention as this was not the first time I've experiences this before at the same branch.

The security is mean he didn't want to look after my trolley when I asked him nicely and then he accused me for stealing and didnt2say sorry when he found out he was wrong

Good day Pep team

I need to share with you the very frustrating and disappointing experience from your store 6443 this morning which shows the clear indication how your team undermine their customers.
In your store doors there are trading hours which states that you will be opened by 08:30 of which incase there are any other events that prevent you to do so you have an obligation to honor by at least inform your customers that there will be a delay to open the store. The store was still not opened at 09:05 after I started to ask why we are not updated of what is happening and why they disrespect us like that?

I strongly believe they are doing this simply because this is the area where majority of the customers are people of difference race, illiterate and poor community who will never ask no matter how much they are ill-treated.

I am asking for the proper feedback ?

Regards.

Frustrated customer.

Went to the store a couple of times now. Each and every time you wait in long queue for a cashier to assist you. They are either chatting with their fellow colleagues or just on a slow strike. There will be other cashiers walking around, but not even considering helping getting the queue shorter. This is frustrating and time consuming. Considering not going to shop there anymore.

Bought Shoes and other items on Friday. Also paid off last part of lay-bye. Received 04 slipps as proof of payment for lay-buy but not for bought Items. When I fit the shoes on Saturday at home, a part of the shoe broke off. Since I am living on a farm I did not see the cost effectiveness to go back to town for a pair of shoes. I went to Pep, explain that I did not received a slip. The lady flat out refused to assist me since I do not have a slip. The more I explained that I did not received a slip the more she refused to assist me. Now I am left wiht no slip, and a broken pair of shoes. (Wearing a size 9 shoe it is never easy to get hold of shoes unless you are willing to pay a fortune) I am very disaspointed in the service of Pep. They way I was treated let me felt like I was requesting special services, since it became clear to me that all the personnel was gossiping about me in a language I did not follow.

She was so rude shouting at us like we are senseless nd stupid about sanitizing and hpw she wants a number of 4 inside. We totally understand her point as I am a manager myself, but she even refused to let a client know what documents to bring to get a phone, that I took the liberty of explaining to that man, amd she felt no shame. When I asked for the manager so I can complain about the attitude she is giving us, she gave me her name with pride and told me to ensure I get it right bu spelling it. She only had 1 teller at a busy time of month end n she still gives us attitude.

I bought an expired Maynards original wine gums that expired on the 18.08.2021 at Forest hill Pep and my pregnant girlfriend ate some of them and if anything happen to her pregnancy I'm gonna take this matter further.

I had 2 lay byes I did at pep for my babies, so the day I went to release them I was told that they can only find one of them and there other one they can not find it at the back so I should pick out other clothes from the floor. My reason for a lay bye is to reserve the best clothes and the sizes, on the floor there were no sizes the second time around.
I asked to speak to a manager or supervisor as this was a waste of time on my side as I only came to pay and collect the clothes.
There was no supervisor in the store so I asked if he can be contacted, and he was. Supervisor said he will check the clothes I lay byed from other pep stores I should come back the following day to collect them. I was not happy at all about this is as I had to come back on my lunch hour, use my petrol again to go to the store. Got there and the clothes where ready for collection, I paid the outstanding and left the store by going the opposite direction I came in, as I was going to another store. when I was on my way to the car on the passage of the mall I saw a piece of paper on the ground and something told me to pick it up which I did. I looked at the paper and to find that it was my pep store receipt that the customer signs and it remains in the store, that receipt had all my details (contact numbers, i. d number, full name, address, signature the works) A random person could have picked it up and use my signature use my details, stole my identity. I went back to the store and asked to see my original slip that remains in the store and they told me that they cant see it as the laybye was not in the store. I also asked does the customer go home with the slip or does it stay in the store I was told that it remains in the store. Took out the slip I found out side and they started asking each other who took out the lay bye as it was not supposed to be out side the store.
As furious as I was I asked to speak to a manager and guess what there was non available, I was told to call the customer care number on the slip as I wanted to keep it as proof. I called the number logged the complaint and I was told that the area manager will contact me regarding the complaint till today they are still dialing my numbers and all of this happed earlier this year.

After i send money at pep store i lost one of the slip at the shop bt i didnt realise that time so when my brother went to withdrew the money he found out the money already withdrew then i call the store then they told me they did pick up the slip bt they didnt took the money, so the person who knew the pin its a cashier cause she had me when i told my younger brother i was with him that we need to put the one pin for all the slip mentioning the pin in front of the cashier, so went to the store they phone absa and they were told the money was withdrew at the atm absa next to the pep shop so the manager didnt ask the cashier anything so i went to the police station open a case so they will go to the absa to get the footage and see who withdrew the money.my problem is why the store doesnt have cameras bt they work with money cause i asked to see the camera they said they dont have and why the manager she didnt bother to ask the cashier and they pick up my slip bt didnt bother to phone me as they have my number cause i wrote down my number when she asked for it to do the transactions.

To whom it may concern
My name is Busisiwe Dlamini am writing this email with sad frustration at Pep home matlosana mall on he 20 of this month I bought a cell phone there so it had coverage problem so the person that was in charge asked one of the staff member to accompany as to MTN to check if it's the service provider if its my coverage or the phones problem so then we arrived at MTN they told the staff member that the cellophane has the problem because they firs thought it's my network hence the phone is using 3G BUT my husband is using a 3G phone too its when the guy from MTN told the pep staff member the problem is with the phone not service provider, we went back to the shop and the staff explained to the in charge that it was confirmed that the problem was with the phone therefore the lady called her manager so then she called her manager she did not explain what MTN said she still explained the the phone has no problem but it's my sim card but that was false information they way am so frustrated as I feel I just throw away R800 down the drain as it is not working so I ended up giving pep home that phone because me taking it home will be useless so I feel PEP HAS REAPED ME OFF THE AMOUNT OF R800 and what makes me upset I told the I would by another phone that is valued the amount of R1400 SOO my major compliant is that the refused to assist us after confirmation that the phone was the problem

The Manger is Lerato
The staff the was assisting us was Boikhutso and mathapelo
Store number 5618
Store contact [protected]
My contact [protected]
Work contact hence can't answer my cell phone during working hours [protected]

Good Day

I laybuyed my childrens clothing and when i went to PEP southgate to go make the final payment they couldnt find my laybuy and i was asked to come back as i did not have the slip but only the sms showing that i had laybuyed

after waiting for 3 hours and the manager checking on their system vai ID and Drivers License they still couldnt find it, ID number [protected]
Bongiwe sithole
7 vesta street
comptonville
[protected]