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The Pep Boys review: badtreatment of employees 76

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5:33 pm EST
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I am an emplyee of pep boys for over 8 years. During the course of these years. I have been denied promtions that i rightfully earned by obtaining ase cetifications. Our health plan was taken away and replaced with a "heath fund". Under this plan i cannot afford to go to the dr. Last year the company decided that they would not be giving raises. This year they decide that they will change the vaction plan. The new plan is fine but they are stealing our days that we have already earned. I have 10 vaction days left until the middle of next year. They are telling me that any unused vaction days by december 28, 2008 will be paid out at a rate of 75%. This rate depends on your anniversary date. Some will only be paid 25%. They act as if the vaction has not yet been earned, but it was earned last year. On top of this the months that i have worked this year up until now those vaction days that i would have got next year are now gone. Thoses days are worth about 2000 to me. Every turn pep boys shafts their employees. People complain that they do not get good service at pep boys. There is a reason for that and it is the way the employees are treated by the company in turn is the way they treat customers. Pep boys fails to realize that when you screw your employees, it makes them not care about their jobs, which shows when you enter a pep boys. Pep boys needs to realize you must spend money to make money. Give the employees a good reason to want to keep their jobs and you will see dedicated employees, which will result in higher sales and customer satsfaction. On top of this offering the best pay rate around will get the best people around. Happy holdys pep boys : (

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76 comments
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billbill865
Knoxville, US
Jun 03, 2013 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I own a set of definity tires on my van and 20, 000miles later i have to shop for tires again. they were supposed to be 60, 000, also I had a blow out and had to pay for another, BEWARE of the road hazard warranty, they will sell you they don't back it up!

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Nazerali
, US
May 03, 2013 8:51 pm EDT

I experienced best service at Pepboys - Jimmy Carter managed by their manager Mr. Don,
he is very co-operative and respects all his customers and offers the best service, he is very cool guy and makes all his customers feel very comfortable by keeping his words . He delivers more than what he promises.
If you wish to get the best service visit this Pepboys store at Jimmy Carter.
Ali

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NoBSallowed
Campbell, US
May 02, 2013 8:25 pm EDT

Do Not get the Pep boys conventional oil change, the oil turns to sludge within 1500 miles which if done on a consistent basis, will destroy your car. The buy 3 get the 4th free through Mail in rebate is a joke. Pepboys is a terrible company to work for. At first everything seemed great. I was screwed out of my home store and sent to work in the ghetto over 45 minutes away from my home. I worked there and performed well. I was given the opportunity to get into management I blindly took it. If I had known then what I know now, I would have declined the promotion and quit. Time went by and when I finally did the numbers crunching, for the added stress for management, I was only getting a pay increase of $50 a pay period. That didn't even cover my gas, let alone being compensated for the extra Bull ### I had to deal with. I kept on receiving false promises from my A.D. I started catching some things that didn't seem right to me at all. Found that the sales from the employee transfered to my was actually going to his old store and not to mine. Why this matters is because with his sales, our sales threshold would have been passed and I would have gotten better pay. When I brought this up to my upper management, they never had an answer me, and their HELP TICKET is a joke. Nothing comes up from you asking for help. I ended up getting stabbed in the back by my co-workers, mainly my service manager who told me that he would take care of something for me, when in the end, it got me fired. If Pep boys reads this, they may know who this is. They are hurting so bad for money that they panic and destroy everything, good or bad. I was the most educated person that had ever worked for them and instead of cultivating me to whatever they desired, they got rid of me because they knew I wasn't the typical uneducated kid they hire. Pep boys mistreats their employees to the point where everyone hates each other, fight among each other for sales, lie and cheat to the customer. I am disappointed in the Pep Boys not at my store, but all the way back to their home in Philly. From what I hear know, my old store has 0 business, my old customers refuse to do business because I am not there and employees are leaving. Pep boys, you should be ashamed of your business practices. I tried to make every customer count and for the short time I was with each and every one of them, improve their life just a little bit. If you think my situation warranted my termination when I needed some help, then I look forward to seeing your company slowly waste away into nothing.

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Los batitos
Hanford, US
May 01, 2013 12:10 am EDT
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Holla en tiendo sus razones yo tambien trabaje por la compania por 8 anos lo que pasa que el problema no es lacompania son los manejadores que ellos nosaben a gradecer los trabajadores ami me entrenaron para obtener ll a ve s de la tienda pero mi manejador no me dio la oportunidad para hacerlo tambien no me dava oportunidad para hacer otrascosas por la compania llo les di 8 anos de mi eperencia pero no supieron hagradeserlo cuando les dije que era tiempo para macharme les di mis dos semanas de renucia pero mi manejador no lo quiso aseptarlo me dijo piensalo pero ledije llono ocpo que pensarlo y tambien los a umentos que davan era solamente .03 centavos para mi era unaburla. Ytambien perdi 288 horas de enfermedades que no furon pagados so les ahorre 6, 000 mil dolares a la compania nose que puedo hacer en este caso. No se si puedo hablar con un abogado.

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kadydid
McKeesport, US
Mar 07, 2012 6:04 pm EST

We went to Pep Boys for an air filter for our Infiniti, we bought the air filter and when we tried to install it, the air filter looks remarkably different than the one in the car. We went back twice to the store asking if it is the correct part as it looks wrong, told that is the correct filter. 2 Months later, car is running poorly and took it back to the dealer. Turns out the air filter is wrong and it has now destroyed 2 MAF sensors to the tune of $1650. Should have gone to the dealer for the air filter - would have been cheaper.

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AAriv
Columbus, US
Feb 01, 2012 3:46 pm EST

Not an employee, but I have little respect for Pep Boys after they SPAMMED my automotive board by soliciting VW brake products in unrelated discussion at our board. This activity is unwelcome and resulted in an instant ban by the admin. The offender used the name "pepboys" from IP 122.173.121.114 out of Chandigarh, India, promoting the Pep Boys product at www.pepboys.com. I am not 100% sure if pepboys is supporting this type of rogue advertising tactic, but logic would seem the user wasn't posting this SPAM for free, and it leaves a bad taste in the mouth. PLEASE DO NOT SUPPORT BUSINESSES USING SPAM TACTICS TO SPREAD UNWANTED ADVERTISEMENTS! AVOID CLICKING ON LINKS LEADING TO COMPANY WEBSITES! THANKS.

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silversuper
Chula Vista, US
Jan 05, 2012 12:40 am EST

the store manager at the pepboys in san diego named sam in clairmount was very rude to me and other customers and we will not buy from them again, he was very obnoxuous and in fact more interested to be on his cell phone, and in fact one of our co workers from a shop had his cell phone stolen on video by one of his drivers and this sam instead of firing him, kept him on, you would think the employee would be fired, but he kept this employee on, even after he told us the employee was fired, yet when we walked into the store the employee was there, several employees quit on account of his bad conduct, but he must be brown nosing someone to keep employed, also after going to the chula vista store for a part, I was told this manager had been involved about 20 years or more ago with a alledge loss of a trailer of autoparts by a person named roberto, so customers watch your items

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endye
West Boylston, US
Jun 10, 2016 7:40 am EDT
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It wasn't a credit card i signed up for. It was a free rewards card. I should have $25 coming back to me once i put it in my name.

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Favefool
, US
Jun 10, 2016 7:40 am EDT

If the new ones went out it is not the bulbs that are the problem. Have your fuses and connections checked.

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ihatepepboys1
La Palma, US
Sep 13, 2011 6:03 am EDT

i used to get paid ### working for pepboys so sometimes when customers piss me off i snap on them back. f*** it im not taking ### for minimum wage. moved on, now im happy. you can ask any tech or mechanic in the shop how they like pepboys pay they'll say f*** pepboys! trust me. is that they need a job that's it! no one gives a ### about the customers and the ones that act like they do put up a good show doing it.

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JKDE
, US
Jun 10, 2016 7:40 am EDT
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Why do you keep going back to Pep Boys?

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pobarjenkins
Minneapolis, US
Jun 10, 2016 7:40 am EDT
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I would have kept my receipt until I had the right part in my hands.

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PepBoysWife
Cicero, US
Mar 09, 2011 2:34 am EST

My husband has worked for Pepboys for 12 years. His income and benefits have dropped drastically. I have to admit that I do not believe Pep Boys cares about their employees but just about every company in America falls in that category. My husband has a work ethic, but he really does not like working for Pep Boys anymore. Unfortunatley he works with people who do not have the same integrity and would rather stand around and do nothing. Maybe they collect welfare and don't want to actually earn a paycheck. I have no idea. Pep Boys has sent a clear message buy cutting benefits to crap, and showing no appreciation whatsoever for longevity or loyalty. Not only are mechanics making crap hours, and have crap benefits, Pep Boys charges them for working on their own cars.

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whatever pepboys
Philadelphia, US
Feb 21, 2011 5:58 pm EST

This company has gone down hill since my husband started 8 years ago. He is refused lunches and breaks and scheduled for 10-12 hours per day. His manager hides from the customers and will hand write a work order and tell the techs to get on it. He has been told after clocking out and getting ready to go home after 9 hours to clock BACK in so that the manager can leave the store for 2 hours for "lunch". The regional doesnt listen to the employees complaints and has a "if you dont like it then quit" attitude. He is also racist against whites and blacks and only hires hispanics for management positions. He has said that the going salary is $35k for management yet the hispanics are making $50-60k in this region. The last manager told us point blank that the regional does not like whites or blacks and he was told to not consider a black employee at all... Needless to say he quit after working for Pepboys for 17 years. The Human resources department doesnt care, if you call them they refer you to the regional and then he relatiates by trying to get you fired. The benefits suck! They have raised the deductable to $2500 per person. Oh and the money... its gone... In the past 8 years he is now making $5000 less than what he was making when he started. Needless to say while he is working his A$$ off, I am at home sending in resumes to different companies for him.

The Corporate guy who posted above... you are locked in with the grandfather clause so no your not affected. Its that attitude of "LEAVE" that shows that as a manager you do not care about your employees and as long as YOUR paycheck is not effected the rest of the Pepboy employess can go to hell. Way to go A-Hole! Want to HELP the stores... find locations that are not hidden, make sure that the MANAGERS that are hired are hired because they have the job skills and KNOWLEDGE of how to repair a car. Not some nut job that doesnt put his employees safety first. The cameras you have installed in the stores.. Watch the footage and take notes... OH and when a different customer is calls every single day complaining about the MANAGER screwing something up or being rude... TAKE NOTICE! Complaints against a manager and not the rest are a HUGE flag. So get off your corporate butt and DO YOUR JOB!

BTW.. refusing breaks and lunches = against the law... I see another class action suit coming because they are ALL documenting the hours they work and THE TAPES DONT LIE!

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bikerchic6
Tuscola, US
Jun 10, 2016 7:40 am EDT

lol go take another hit off the pipe. that sounds like paranoia that they were trying to cover it up by leaving it unlocked. lol.

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pep girl
, US
Dec 11, 2010 2:34 am EST

I have worked for Pep Boys for 10 years, and I think it's a great company to work for. I started on the parts counter, was promoted to 2nd assistant, and now I am the Commercial sales manager. All you guys who have problems with the company, maybe you should take a step back and take a look at yourself. First of all, if you don't like the company, LEAVE! I know I won't work a job that I am miserable at. And as far as insurance goes, HELLO, they have went back with a copay plan along with the healthfund. And you usually get paid for the quality of work you do. So, quit [censor]ing, get off your butts and get to earning the raises you all want.

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subieboy1
Ronkonkoma, US
Sep 30, 2010 8:39 pm EDT

you sir are an idiot, you want someone to work on your car for free, why would a company take of 90 beacause you had the work done there, your buying mechanics time, they're in a shop which doenst operate for free, i dont get some of you people out there you want everything for free. and fyi the dealers and never cheap

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Goodtimes622
Humptullips, US
Sep 11, 2010 4:01 pm EDT

While reading through these posts I couldn't believe how much the issues that other Pep Boys employees are exsperiencing sound just like the ones we experience. I work at a Pep Boys in the state of Washington and we (my co-workers and myself) always thought that since we were in a remote location (there are only 2 Pepboys stores left in Washington, all other stores have closed down) that we were just getting neglected and forgotten about. But after reading the other posts it sounds like it doesn't matter where you work within the company's confines, your getting shafted one way or another. Just what has happened to me personal has appearently happened to so many others. I started out as a mechanic, later earning 2 ASE certifications and then was moved back to an installer in hopes for better pay. As an installer was exspected to still perform the work desired from a mechanic plus squeezing in 29 min oil changes and tires. I also was to help out with the drive up and work at the desk when the service advisors got behind. Some nights when I really got to have some fun, everyone from the service department would go home and I was expected to run the desk and do all repairs for the vechicles getting serviced by myself...isn't this a safety issue? I guess if I got injured in the shop one of the customers would have eventually found me (this was before the eyes in the sky were installed). One night in particular stands out in my mind...2 vehicles came in and I was doing my one woman show again and both cars were dead in the water. I asked if someone from retail could help me push the 2 cars into the shop (I'm not that big of a person and don't possess the brute strength of my male co-workers) but the manager on duty would not let any of the retail employees leave their areas, I ended up getting both cars into the shop (a customer saw me and offered to help), repairing them and sending the customers on their merry way. I'm used to picking up parts in my own vechicle, never getting rembursed for gas, while on my lunch breaks; as a mechanic would often work (while clocked out) on lunch to try and get jobs done, and since we are not allowed overtime would often clock out do finish up jobs and clean up before going home. I have recently moved to the desk and experienced the tactic of lets put you as part time but work you 40+ hours so we don't have to pay you benifits and you loose all the PTO that you earned when you were a full time employee. Good times, good times...

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DavidTN
McEwen, US
Aug 01, 2010 3:30 am EDT

I worked for Pep Boys for about 15 years. The first ten years or so were great. The employees were happy, the customers were happy, and Pep Boys made an honest profit. Then something happened. I am not sure what. Perhaps the company was sold to new investors. Maybe it was when Pep Boys went public and sold stock. The change seems to have occurred in the last 5 years or so. After the change all management decisions turned to making a profit at the expense of everything else. They became very creative at it.
For the customers they found sneaky ways to get their money. All the way from little things like exorbitant prices on valve stems to marking parts up when they were moved from the parts department to the service department. They also found they could make even more money by not stocking many parts. They could mark up the outside purchases even more. They even purposely use that disappearing paper for receipts, so you cant bring things back. They even try to keep the receipt when they can. Unlike Auto Zone, at Pep Boys you will need your receipt. They try to maintain the highest labor rate possible. Sometimes even higher than the dealers. They found they could sell 4 tires for the price of 3. They actually charged the same for the 3 tires as they used to charge for the 4. You could get a refund for 1 tire by mailing in a form. They made their money on just the 3 tires and made much more because a lot of people didn’t mail in the form. They found they could add a "shop charge" to every ticket, supposedly to cover the cost of things like brake cleaner, silicone, etc. What I found them doing however was to add say a $25.00 dollar fee to the ticket; but then they would also charge an additional charge for every shop item that was actually used. They were uninterested in providing an honest fair service. They would never machine brake rotors; because they made money by selling new ones. They would over charge on certain jobs if they felt they could get away with it. They charged a oriental lady (who had trouble with English) about $2000.00 to install a used motor in her car. Keep in mind this was a warranty job; we had already installed a motor once before. They gave her the part and just charged the labor. The labor to install this motor should have been about $1000.00. (Something similar to a 1995 Lumina, 3.1 liter.)
The employees used to be treated well. We were sent for training regularly. They would pay for an employee to drive to the training place and also their room. Our pay was competitive with other repair shops. We had a good health plan. We had a 401 plan, vacations, and holidays. Most of that is gone. We used to be able to keep a microwave, refrigerator, and a radio out in the shop. Wasn’t bothering anyone. They took them anyway. It was nice to be able to use your cell phone while on test drives-in case the car broke down. Now they want you to go on test drives with no phone. They fill the shop up with double the mechanics it used to have. Now everyone fights for cars to work on and bays to work on them in. The mechanics are forced (Because they may only get 1 car to work on that day.) to find things to fix and exaggerate whenever they can. Management has found creative ways to destroy any reason for a "good" employee to work for them. They still have a few left; but most are gone. When the economy improves; the rest will be gone.
For those of you who are glad because you always felt mechanics made too much. I say you will get what you ask for. Mechanics will make less, but you pay the same to management. In return you will receive all the service you can expect from minimum wage employees, most who know very little about cars. And like most minimum wage employees they really won’t care if you are happy.
Anyone who takes their car to pep boys for service or who invests in their stock; is a fool.

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WestCoastPBY
Bakersfield, US
May 13, 2010 12:31 pm EDT

I have been an employee of Pep Boys almost 30 years, I work in one of the toughest states for employment (California). All of you need to be thankful that Pep Boys hired folks like Mike Odell, Bill Shull, Bill McCall etc.. Pep Boys was going in a very bad direction and these guys worked countless hours designing and implementing a plan to turn the company around and gain customer confidence. I am of the oppinion that if you don't like it at Pep Boys then move on to something that you like, don't complain about a company that did not fold like Mervyns, Gottchalks, Circuit City etc... Your senior team at Pep Boys had to make some very tough decisions and I like you did not want the cuts to happen to some of the programs the Pep Boys offered as a "Benefit" but it was necessary, If you are not a contributor you are holding us back from being a GREAT company.

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Slave2theceo
Texarkana, US
May 06, 2010 7:04 am EDT

I agree to some extent. I have been with the company for a year. I am an Fully equipt ASE certified Master Mechanic. In the short time I have been with the company I have seen a high turnover rate in the Service Department in Service managers, service writers. Seems that the DM is more interested in how polished the shop is and that all the paint is clean and the concrete floors are waxed and polished than he is replacing the stone age equipment that never works properly or at all. (Who the hell cares if a mechanic bay is polished. If I were a customer I would be more concerned with the quality and the time frame of work being done on my car not, on the appearance of a bay that a customer should never be able to see.) MR. Mike Odell hear me loud and clear one last time. You want a good profitable company? Pay your employees better stop hiring from craigslist, screen your employees fully, treat them well, get the cry babies HR/ LP stitches you have working in your shops out. Build a brotherhood between mechanics and you will have a force to be reckoned with even against a dealership.
Upgrade your stone age equipment, upgrade your ### insurance plan with affordable rates, stop under staffing your stores, spend less on waxing the shop and more on on site training for your mechanics/Techs. And you yourself might stay CEO of this company, because your stock holders have had all they want of your 2000.00 golf tickets and 3000.00 suits to last us a long time. Hmmm. I kinda remember this with another CEO
( Was it Bernie Ebbers) Of yeah Prison ### Bernie that's what we call him... To CEO or Not CEO that definitely is the question at hand. Long live The Pep Boys team short live the screwed up management of this company. MANNY MOE & CRACKHEAD. I sure miss Manny and Moe though...
Sincerely,
Pissed off

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The Winter of our Discontent
St. Louis, US
Nov 19, 2009 3:23 pm EST

Ironic that Mr. Rooskie brought up failed big box retailer Circuit City, as Pep Boys recently, (in spite of all their financial crisis which prevent wage increases to employees), has begun hiring former Circuit City executives! Supposedly this spearheads an attempt to break into the remote starter and car alarm market, but isn't it common sense, when a company is attempting to streamline expenses and increase sales, to avoid paying high level executive salaries to people who not even a year ago guided a company into bankruptcy? Pep Boy's track record shows a history of attempting to plunge headlong into new ventures and directions without necessary planning, foresight, and store level support because someone, be it a CEO or Board of Directors, sees some exciting new toy and needs it NOW, without considering feasibility, logistics, or possible consequences. As examples, I offer their Baja line of scooters, mini-bikes and go-carts (which have all been recalled for failing to meet EPA regulations, an issue which should have been investigated before attempting to mass market them), the previously mentioned charge into an area of the market which is gimmicky, unproven, and risky, and the current attempt to guarantee 29 minute oil changes in stores that are so understaffed due to payroll restrictions that half the time there is no lube tech present to do the job!

Pep Boys does have many good employees; people who are competent in automotive parts sales, service sales, and repair work, but in order to be a successful company, Pep Boys must return to the basics of the automotive industry. Forget about novelties, remote starters, hats with ponytails, car alarms, etc. Forget about micromanaging and controlling every aspect of store level management, from what days your management staff takes off during the week to what mechanics are allowed to have on top of their toolboxes. Take care of your employees, from decent insurance to a good pay structure, and concentrate your efforts on supporting them in doing what they do best: selling automotive parts and automotive repair services. If you can build and retain a strong core of well paid, talented people, who take pride in their job and in their store, and focus on the foundation of automotive parts and service, the opportunities for expansion into other aspects of the retail and service industries will follow, but in the correct order of time. To quote the old proverb, "Do what you do best, and do it well, and new opportunities will present themselves in the fullness of time."

The greatest asset of any business is its people, and with appreciation, development, and retention of qualified, skilled, and satisfied employees, your business will grow. If your employees are bodies that you can plug into tightly controlled system to fill a space, yes, you will save a great deal on payroll expenses by staffing your stores with minimum wage button pushers. But you will get what you pay for, and your performance and growth as a company will reflect that. If you have a company staffed with underpaid, unhappy, under-qualified people, all the new products, business plans, and diversified strategies will not stop your potential customers from walking out the door and across the road to deal with a parts or service expert instead of a McCashier. If you want the best, you will have to pay for the best, and treat them like the best. If your business plan is satisfied with trading skilled, motivated people for register drones, please carry on as you are, and I look forward to some great deals at the going out of business sale. Your new Circuit City executives should be able to offer some pointers on that.

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rooskie
Charlotte, US
Nov 17, 2009 6:48 pm EST

I literally made more money in 1997 as an entry level oil change guy at a dealership.when i was in college..
fast forward to 2009.. I am now a college graduate with 8 years of engineering work behind me, and as a result of the downturn of manufacturing, my compnay closed due to importing goods/general down turn. So, instead of being a drain on society, I pulle d up my bootstraps and went back to what i knew, automotive. pep Boys flat out LIED about the base salary and comission I would be getting. I am now, and i swear may god strike me dead as i type this if i am lying, I am making LESS money working 40+ hours a week at the Boyzzz than i would have brought home on unemployment.

The first chance i can get i will be out of there. the few long term emplyees that are there are also very disgruntled and the techs we have in the shop, much to my initial expectations, are actually very talented. And trust me, they are looking for a way out too.

I will NEVER give that blood sucking company another dime out of my pocket.

way to go pep Boys. May you go down in flames in all your glory.
and Mike Odell, go ### your smug self.
Rememebr the demise of circuit city, because you are about to repeat it.

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Repairgod
Lancaster, US
Nov 09, 2009 10:07 pm EST

Indeed, more for less at Pep Boys means that we will give away more value to our customers and free services as well, while we pay our employees less. THAT is the truth. The only stores being paid more are the ones that were already busy and profitable...they set productivity goals for master technicians of 130% and then cut many flat rate labor times so that we are paid less and the 130% productivity goal is UNREACHABLE, especially if you are not in a busy store where they insist on overstocking the place with technicians. Employee turnover is astoundingly high...even with the economy what it is. Eventually, Pep Boys and Mike Odell might realise the error of their ways, but until then...profits will soar!

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jbfan
Clay, US
Nov 02, 2009 11:22 pm EST

I have spent nearly 30 years in the retail business and almost 10 wwith the "Boys" and if you want to know why the company continues to struggle you have to look no further than the complete lack of employee and management training program. As a retail manager in the electronics field for 20 years we had a bullpen of potential trainees to replace the inevitable turnover in the business, but at PepBoys there is no such program. There is absolutely NO management training and no measurement of potential success as a manager in any position- parts, service, or retail- no operational or sales training as well. In fact, the training money has been spent on upgrading a worthless on line "Learning Central" where the only goal is to complete tests without understanding anything about the subjects. And now the parts computers are being switched to a "shopX" system that is 5 times slower than the outdated systems presently in use. It's like going from the most current Windows version to Windows 95 with dial up service. That's why the stock continues to flounder and there are few smiles and empty service bays. If executives ever listened instead of implementing doomed programs over and over this company may someday come back since they hold a unique position in the auto parts industry with service bays and tires sold through service and commercial delivery. Time to wake up before the funeral.

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chevryrida1985
Chicago, US
Oct 21, 2009 8:38 pm EDT

pepboys claims there so broke but forgot to mention their buying closed down dealerships and turning them into pepboys express shops more of our money wasted drive up wow what a ###ing joke that was the day the big boys came 8 customers literally took thier cars and left i looked like an idiot asking all these dumbs questions some ppl dont know they just want thier car fixed and then be on thier jolly way i would love for mike odell or scott ross or dm to werk in the shop for a week and get paid like we do installers get screwed service managers get screwed its only going to get worse from here

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chevryrida1985
Chicago, US
Oct 21, 2009 8:31 pm EDT

i was an installer for 2 years everything was great but i had to get parts with my own car i bought it at 101000 miles its now at 160 000 in 1 year then gas went up they took away mile payouts i could give a ### less about a raise after dealing with ### and doing everything from mechanic werk installer work from desk work retail work and keeping a beautiful clean shop plus showing new mechanics how to werk on cars i got moved to mechanic then the front desk screwed me by not giving me werk so i go back to installer only to find out they changed the pay from 9 and hour to 7.50 and hour and we have to book 15 hours a week to get a decent check problme is its causing problems with me and the mechanics and nobody on the desk cares pretty much im screwed they told me take your 7.50 and deal with it i learned dont ever give a company 110% (chicago land area)

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HONEST SERVICE WRITER PEPBOYS
Baldwin, US
Apr 20, 2009 3:51 pm EDT

I got hired in 2007 .. never give me my 6 month rise and ..after working in the service desk I was move because I wanna be a mechanic to the shop which we all know is hard work but the lady that control like 6 pepboys in long island new york told my boss to lower my salary ...she said that's the price to be in the shop? I know i m young Ithey know I wanna be a mechanic but that's a really abusing of my dignity ..working with car is hard not easy is not the same thing lifting a tire and lifting paper this people are sucking our blood for money...so now I really hope pepboys go to ###ing hell

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pissed in ny
Williamsville, US
Mar 10, 2009 10:24 pm EDT

I have worked for Pepboys for 4 years now when i came onboard it was good. Now im on 2 years with no raise lost vacation time they took away our paid holidays. But we are told the new plan is better not even close. I have been sick for almost a year and i have to spread out what tests i can get done because i cant afford to go to the doctor we just got our new "fund" and mine is almost gone already what am i suppose to do to complete these tests? Better yet what happens if one of my 4 kids gets sick i cant even take them to the Doctor as it is because i owe the office 400.00 in unpaid by insurance bills... But Pepboys cares about its employees? I spend more time at work than i do at home with my family. I am a salaried manager and now im expected to work 55 hours a week rotating Sundays Im not allowed to have a Saturday off and if i need one i am expected to take one of my personal days to cover that day WHY THE HELL SHOULD I HAVE TO USE A PTO DAY. I was told when i started Pepboys was a family friendly company but yet i never see my family i leave before they get up and see them for an hour before they go to bed because im expected to work 11 hours a day because lunch is an hour but last time i checked NY was exempt from punching out for lunch not that i ever get a chance to take one anyway due to the shortage of hours we are allowed to spend to have coverage so i can leave for lunch. Then we were told we are not allowed to have this day off or close this day but i need to in order to get my kids to and from school. I sometimes wish they would just fire me! atleast then i can see my family. They keep adding more rules and more tasks to do during the day but layoff people so who has to do the work "salary manager" this company sucks they lay off 50 people in store support which we dont have enough of But they added new "trainer positions" to teach employees how to sell things how bout we hire people for more than BURGER KING and get people with a clue rather than someone who wasnt good enough to work at burger king because they couldnt flip burgers fast enough i could go on for hours and hours but truthfully what good will it do besides none i wish i could find a different job i would be gone tomorrow but with this economy i cant so guess im stuck for now maybe i will win the lottery

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wife of pepemply
South Brunswick, US
Feb 17, 2009 12:08 pm EST

oh I almost forgot - we havent received our W2 forms yet and it is 2/17 - where the HELL Are they?

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wife of pepemply
South Brunswick, US
Feb 17, 2009 12:07 pm EST

my husband works for pep boys and I agree with what alot of you are saying - the medical plan has taken such a terrrible turn for the worse - I try to avoid taking my kids to the doctors because I know we will be stuck with a huge bill since this new system pays so little or is used up so quickly for a family of 5 what they offer is close to nothing. And now the vaction time has been taken away and no sick days either. I know in this economy so many people are happy to just have jobs but on the other side - you feel like you are an underappreciated shmuck. Pep Boys does not take care of there own so I dont think they really would give a second thought about there customers. But I do have to say there are some really good mechanics out there not all of them are incapable ###s.

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slv2ppbys
Cincinnati, US
Feb 11, 2009 6:36 am EST

I agree with the comments. I work as an installer and have been 6 days a week only 40 hrs for 7 months. In that time i have been making 8.40 an hr doing not only installer work but mechanical work and now they want me to help out at the service desk. After being told i am not getting any raise as no one is (yeah i bet exec got raises) what is my incentive for doing all of this work. I am told to get the employees breakfast in the morning in my own car on company time. Have not ahad any breaks during the 6 to 7 hr shifts i work. The store manager has his buddies he goes out and rinks with and treats special from the rest of us. And i am told i should be thankful i have a job. Well i am thankful just not that i am treated like a slave

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Dustin
FT.bragg, US
Jan 22, 2009 7:56 pm EST

I totally agree! pepboys doesn't care about there employees one bit. I recently sent my manager a very long and detailed e-mail about my concerns in the work place, some of my co-workers performance and his assistant managers actions toward me and in front of customers. I ended up being counseled about my poor work performance, also they let me know if i miss another day in the next 90days I would be fired. problem with that is that i dont get any sick days being part time. but i work 40+hrs a week. so that i dont get any benefits. they are very unprofessional and are only worried about making a dollar any way they can. I worked at jiffy lube before going to pepboys and as horrible of a reputation as they have, There employees and customers were always there focus. because they knew with out eather there would be no business. Just to show there dedication they would go over everything with you and open your door when you go to leave

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ann
, US
Dec 11, 2008 6:43 pm EST

Its not that the company doesn't treat its employees good, it is because pep boys lets any old [censored] and inexperienced ###s to do work which they have no skill or talent or knowledge in. The employees are as bad as the ### that employ them. Pep boys is a rip off, from its founders to employees. All of their biggest concerns are monetary.

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Rick
,
Nov 14, 2008 2:04 am EST

My mother just bought a set today [protected]) in size 185/70-14. All say "Made in USA" on the sidewall. I've never checked, but have been told the DOT labels contain info on who makes the house brands.

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Christian
,
Oct 13, 2008 3:13 pm EDT

Definity can be owned and operated by Cooper and still be made in China. I don't think it's misleading at all for the employees to say that the brand Definity is made by Cooper.