Penske Truck Rental
reviews and complaints

I witnessed a customer renting your truck, who attached hate speech onto the back of your rental. He rode for over an hour on the interstate with the message attached to your Penske truck: "Liberals... America's Hemorrhoids"

I'm calling to request that you deny service from this customer indefinitely. Virginia License plate # 4055PE

Please let me know how you handle this issue.

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I'm making this complain because the rental of your truck and car carrier for our relocation from Texas to Florida started off horribly and ended horribly. The first problem was the facility we started at in Garland Texas gave us a truck infested with red ants i mean infested and I am allergic to them. Thank goodness I didn't ride in the truck with my husband as we were told to go to the main facility to get padding for our television that they didn't have. The people at the main facility were accommodating and said the truck was unacceptable. So they gave us a different truck and told us we could use a car transporter through them. They also gave us a discount. We were satisfied. All was well until we got to Florida to unload at storage facility. The jack handle or whatever it's called broke as we were trying to unhitch car transport. It was not due to operator error. We called for roadside service and they sent a service called boss idk they fix tires . However they looked inside the jack and said the teeth were broken they couldn't help us and they took pictures. The tow was faulty to say the least and had us in danger for almost 1500 miles. Next your company sends out a tow truck that tried to help Us. A1 towing of Fort Meyers Florida, He did un hook the car tow but it was too wide for him to tow because he had rails on his tow truck so we had to go through that until we figured out it would not work. So he hooked car tow back up to moving truck and told us to just take it all in the next day! Now this took all of about six hours of us unloading our things at storage within two hours and sitting at this facility waiting for four almost five hours dealing with this issue. To add insult to mental anguish when we turned in the vehicle today at the fort Meyers location we were asked how come it wasn't filled with gas?! This is super annoying and ridiculous when the company in Texas told us all we needed was a quarter of a tank. We explained our issues and the gentleman said that would be our compensation to not worry about the gas. He then asked my husband if he knew how to get the car tow off the truck?! Are you kidding me it's comical at this point and we are so exhausted and tired from our trip I'm actually speechless. I'm just thankful to the Lord we didn't have an accident and made it safely. The last guy said you guys have lots of trucks and you so your best and this happens l. I disagree you should never ever send people on the road trusting faulty equipment that they have no ability to check for themselves. Ok I guess that's it. Happy to be in Florida. Will not refer Penske to family or friends.

I am a retuning customer who bought 2 used cars over the past year. First experience was a good one. Second had some issues in which I submitted a complaint to you and was addressed. Thursday 9/26/19 I went in to buy my 3rd car this year. I never felt so unappreciated in my life. Finance would not work with at all. After about 1-1 1/2 hrs they said there was nothing they could do. Every offer they gave me was absolutely ridiculous. So I left and within 2 hours I went somewhere else and purchased the car. I asked the the dealership why they were able to help me and the Nissan could not. After explaining to them what happened, he said we all use the same lenders and it sounded to him like they did not want to be bothered. I am greatly disappointed and will never return to Nissan again. I now am a Toyota fan. Sal Gamba

I AM BAFFLE! You not only let a customer verbally abuse, harass, and be discriminatory to someone WHO WORKS FOR PENSKE, but you also gave him a discount for doing so. Not to mention it was done so by your wonderful customer support who heard everything on the phone and then still gave him a discount. I'm all for customer service, but to let a customer treat your employee like that is just completely mind boggling. You let him say he's happy that he doesn't have to talk to someone who's not American!? What kind of racist bigotry is that. You guys are the worst company for truck rentals. I will make sure this get to corporate and you guys will go down. I'll make sure everyone I ever get in contact with will know to never use Penske. You will be hearing more about this.

I have commercial account with Penske. I usually rented every week or twice a week. The location I usually renting was out of the trucks so I had to rent from another location 15 miles away. At first, nobody was at this location till 11:30 am. But it says that this location should be opened at 9am. Then after the guy run through the reservation at the end my charges were double my regular charge. Then when he run my CC the charge was $75 more than I had on my paperwork. Charges were higher than even online charges not even talking about that I HAVE commercial account. The guy said he will call my regular location and they will fix everything. 5 days later I had to call the Penske where "District manager" called us liars and we never had any trucks from PENSKE. I called back with reservation numbers to PROVE that we actually we gave them business before. NOW we found out that despite that locations are 15miles away from each other and being in the same state, they are in different "markets " . And another district manager from another " market" will call us next day. And Surprise ! NOBODY called. I called again ( I guess my time is not valuable) and after taking number of problem reservation, I was transferred. Another SURPRISE! I'm on hold now for 56 minutes. Great detective customer service! NOT! After 5 years of us giving our business, we are treated like liars and such disrespect that I can' believe. I will be looking for another truck rental place to give our business to.

I was very unhappy with the service from the start. I had a big move from Connecticut to Florida.
I checked around to see what the prices are and Penske was 1, 000 more than UHAUL and about 1200 more than Budget.. I had used UHAUL many times previously and had no problems. When I asked the lady why Penske was so much more, she politely told me because we have new trucks and great customer service. I said okay, I will think about it so she gave me little more discount and was about 700 more than UHAUL..
About 2 weeks later after some thought I decided to go with Penske because I liked the way that lady talked to me offering a great service. So I called again and a guy gave me higher price than the lady did but after dropped down to about 100 more then originally was quoted. So I reserved my truck and a trailer to put my car on about 3 weeks before my schedule day to move. So I had planned with some friends to help me load up for few hours.
On my way that morning to pick up the truck and the trailer for 8:30 as scheduled I get a phone call that the truck will be at least 2 hours late to arrive because of a chip on the windshield and had to be replaced. I got upset because I only had people to help me for only few hours and messed up my plans, but I tried to be understanding that wasn't their fault. So about 2.5 hours later two guys brought the truck to a picking up location. Then they tried to connect the trailer and they couldn't.
You had to see them driving the truck back and forth trying to jam the hitch into a ball to connect it. Another half hour later passed and they thought they got it done. They gave me the key, never asked me if I knew how to use everything and how to load the car on the trailer. So I drove away we loaded up, put the car on and left the next morning.
The inside of the truck wasn't very clean. The steering wheel had grease I had to wipe off. The water holders had spilled some red juice and was sticky.. the windshield was dirty from replacing it had the marks from the tool the used to hold it.
It started to rain that day as I was going more south and the wipers didn't work well. All this little things was not enough for me to waste my time to complain for this. But after I arrived and unload I realized the trailer hook up wasn't secure at all. The latch to tighten up to the ball was broken.
However the chains was connected but if that trailer got disconnected while I drove 1, 400 it would been a lethal accident. What held it down was the weight but was many bumps and thinking back I was so blessed that thing stayed in place.
Another thing before I left this review I called to let them know what happened and a district manager supposed to contact me and never did. So yeah, that's My experience with Penske.
Thank you for reading it.

I purchased a unit over a month ago, as a premium model. I was assured that this unit was ready before traveling from California to New Mexico. When I arrived in New Mexico the vehicle had major cosmetic flaws on the outside. Once I drove the truck no less than 5 minutes the air brake system began to beep and did not hold pressure. I took it back immediately, the mechanics there seemed baffled. There was a major leak, the mechanics then gave me false information. I did not take the vehicle and left it there. I have reached out to numerous people at Penske who have become in responsive to my emails and calls. Over a months and still no resolution, I was promised that my truck would be ready 2 weeks ago, still no. How does a large company take your money and then not follow through? The bank has funded them their money, now I have a note and insurance and daily wages lost . This is the worse, I advise other and I know I will NEVER purchase another vehicle from Penske again!

On july 31, 2019, I leslie h oxley drove to home depot to pick up a penske 26' truck to have filled with household goods to drive from los angeles ca. Rancho cucamanga 91730. The truck appeared to drive fine from pick up to residence, but it wasn't until we left and hit the highway that issues started to occur. We noticed that the passenger window handle was broken. Not mentioned on the pick up sheet - no problem simple overlook. As we drove on highway I noticed the driver door shaking in its locked sequence making all kinds of obvious noise. Not normal under any condition. It appears that the hinges were not in an acceptable condition for the door to be shaking. It should be locked and secured without a dancing ability in that locked position. A "safety violation" in my personal experience as a safety consultant. Next the a/c unit was cooling when we left. An hour into our transfer the a/c went humid, which tells me that there either was a leak in the contained pressure system or low charge or moisture in the evaporator, which in fact needed to be serviced as evacuation and put under a vacuum to check and see if it would hold a vacuum, checking for those leaks that would cause a low a/c charge and after confirming that it may have a had a lead fix it and put under another vacuum and recharge. The best time to do this is "before a customer picks up a vehicle" "not when the customer is drivng from local pick up to destination". Very uncomfortable and unpleasant. Oh! By the way we attempted to call before leaving the area and we did not get through to anyone! So we continued our unpleasant journey in your truck. Next on the agenda the truck would not consistently down shift when traveling up a steep grade to keep the truck at a normal speed "something wrong with controlling unit" truck would be traveling at 70 mph and when we hit a steep grade hill it would slow to 40 mph before downshifting. "very frustrating to rent a penske and have this happen". I have rented several penske trucks in the past when in the military and I never had a penske with all these issues. The owner deserves a huge discount for this inconvenience! I am forwarding a copy of this letter to miss velma gandara.

Leslie h oxley usn retired

I was moving from wexford PA and dropping the truck off to hackettstown NJ. I arrived at home depot to pick up a 12 ft truck and there wasnt a truck available to rent even though i had a reservation and called ahead to make sure it was there. I waited for over an hour while they called penske to see where the trucks were. I finally get a truck and pack it up. The next day i start my 6 hour trip and notice the truck would shake after a certain speed. I decide to go as far as i can because it would be really bad if i had to stop somewhere and change trucks. My back is killing me from the vibration. Then i get into NJ and the weather was horrible i am having a hard time seeing and thought it was just all the rain. It was untill i get to tge drop off point for the truck that i realize that the water was on the inside of the windshield. Upon further inspection i see two places where blu painters tape was on the winsheild which would suggest that there was recent work done to the windsheild. I park the truck into a spot and try to look for the drop box. There are three businesses at this location and i only see one drop box which has a sign that says this is for the auto repair shop not for penske. In the middle of this horrible weather i am scaling a dark parking lot looking for the drop box for penske. I finally find a small opening in the garage door which has a hand written note around it " key drop"... So i put the keys in it and head home. The next day i got to work and receive a frantic phone call from my sister who was the credit card holder to reserve the truck, she was asking me to call over there and tell them where the key is because there is a woman who was screaming and cursing at her and making fun of the way she talks aand literally bringing her to tears. So i call this lady named Denise and ahe procedes to scream and carry on at me as well. Threatning me and belittling me in a most horrible manner. I tell her where the key was and appologize to her if i had put it in the wrong spot. She calls me back to scream at me some more she said ahe wasnt feeling well and i was keeping her at work and that there were signs everywhere that i should have parked it in a different spot etc... Im not the type of person to complain because im a mechanic and a conatruction worker i understand sometimes we have a rough day. However im covinced that if this lady wasnt on drugs than she definatly has a mental disability she was absolutly out of her mind. I could barely get a word in edge wise. Please feel free to contact me if there are further questions... As a whole this was a horrifying experience and if we cant find a type of resolution i feel severly threatened and am still feeling like i need to press legal charges. I will be contacting a lawyer and the local authorities just ss soon as i get off work today.
Thank you in advance for any help you can do in this situation
Michelle Taylor

We have used Penske in the past and so far have been happy with them. On July 13 we reserved a 12' truck from Fort Payne, Alabama to West Chester, Ohio. When we arrived at the rental place the lady was nice and polite but in a hurry because she had somewhere to be and we arrived right before they closed due to the car breaking down on the way there. We did call and notify her off the problem and she she stated she would be there a short while after closing. We were not walked around but anyone to assess damages that were done before we rented the truck and they had it already marked on the paperwork that there was no damage. There was damage around the gas cap. After we left and got about a block away we stopped and noticed that we were given a 16' truck not the 12' truck we had reserved. We were never called nor were we told at the time we paid for the truck that it was the 16' not the 12' truck. I do understand that the 12' trucks are limited but we had just rented the smaller truck from the same place in May. I was also just told that the 12' trucks are not available at all locations. I used my card in May to pay for the rental with no problems but this time for whatever the reason my card was not being accepted. The rental lady could not give us an explanation on why our card was not being accepted. I did check my card and there was plenty of funds to cover what we needed. I then had to use the cash that I had set aside for our move, storage and gas to pay for the truck and the deposit. I estimated how much money was needed but due to not having the truck we reserved and the truck we had no choice but to take took considerably more gas than I had budgeted. I called the 800 number and told them our I issue. I expressed my concern with not having the gas to put back in the truck when returned and was out of gas already. The gentleman I spoke with told me to call Roadside assistance an explain to them or issue on gas so that we were not charged $8 a gallon which is robbery in the first place when we returned the truck. I was then informed if I could make it to the sharonville, Ohio location which was only 10 minutes from where I was they would help me. They told us to pull up to a pump and they filled the tank and sent us on our way. Now the gentleman I spoke with when calling the roadside assistance number knew that before I returned the truck that we were still in the middle of moving which I assumed he had told the location we took it to of that as well.
When we returned the truck on Monday July 15th to the Home Depot in West Chester, Ohio we were not given back the $100 deposit nor did we receive any type of compensation as we were told. The last at the counter called Penske and our complaint was then marked as undisputed. We have found that it is much cheaper to rent a one way rental and when we were finished with our move we were renting another one way rental from our location in Ohio back to the location in Alabama but we are now stuck in Ohio because of the mess we have because of Penske. I would appreciate a prompt response to this complaint and hope to come to some type of agreement.

Thank you
Christopher Auburn [protected]
Stephanie Sensbach

I am having an issue with a truck that I rented from your Oak wood location. I was trying to explain to Alison What was going on She Hung up on me ! I tried to call back and she would not answer the phone! This is completely and totally unacceptable! I I spend a lot of money with your company every single week and so does a business partner of mine! Allison was extremely rude! I feel like she only treated me this way because of the color of my skin. Can someone contact me asap?! [protected] Alphonzo

A penske truck pulled out in front of me on woodcorner road in Ephrata PA yesterday. Then proceeds to drive 45-50 mph on a road with lots of sharp turns and speed limit of 35. For a truck that size pulling out in front of me and driving that speed on those roads it was kinda dangerous. Indiana license plate 2747292 woodcorner, royer and meadow valley roads. Ephrata Pennsylvania 6-7-19

Online reservation #[protected]
CC info attached
Truck not at location
No one gave clear answers
We were to wait
Penske customer service didn't give other options-
1 pm turned into 3:30 pm
credit card online - was told my driver needed to have the cc in hand
Penkse took my cc on phone- home depot still wasn't releasing truck
Home Depot/Penske didn't work as a time to resolve issues

I bought a 2011, Hino 258 on March 2019 and pick up at Penske location in Illinois. When I was driving home to Houston Texas, I noticed the truck was consuming with only one diesel tank, the tank on driver side stayed full until I get home.The engine light was also on. The next day I called the shop I picked up the truck and they advised to take the truck on nearest Penske location. I did and they f
worked on the truck bt unfortunately that wasn't the case, the issue wasn't fixed. I called the aftersale rep and set app at the same location and left truck for a day. They called me after they working on it and after driving for some days the truck was nt consuming on that tank. This is third time, I have set an app at different location and I took my truck there for the set day and notified aftersale rep after dropping it so he could follow up. I called next day to check the status and was told to wait for a wk for it to be ready.I tried to explain to Penske rep that was a long wait bt they said no choice bt to wait but offered ridiculous rental rates. I waited for a wk bt this time I called they are working on it after a week. I am loosing on my end and the aftersale never followed until I kept on calling him. Am nt sure when the truck will be ready.I need help to resolve this issue

Traveling North on 75 today & a Penske commercial truck decided to move into my lane. Even though I was even with the truck, he just turned on his left blinker & started to merge into my lane. I began to blow my horn, but he didn't even hesitate & continued into my lane. Thankfully the car on the left of me moved over to the shoulder so we wouldn't collide. Truck # 332673. USDOT # 327574. Back of truck # 15118-13
Drivers like this don't need to be on the road!

I was driving on the Pennyrile Parkway in Henderson KY 5-13-19 around 5pm, I was driving the posted speed limit 55 mph. There was a car to his left, he was speeding and got on my bumper blew his horn, I ignored him, the car to the left of him sped up, I thought he was going around me, instead he got beside me and came over on me, he forced me off the road. I got back on the road sped up to him, he was swerving to keep me from getting beside him, I took out my phone and took pictures of his trailer. number P5170120, my exit was next as I was exiting I took a picture of his arm on his horn, there was a sign saying Ryder on the passager side door, It was too blurry to read the rest of the sign. This man is a menace on the road! He needed to slow down instead he chose to drive recklessly trying to intimidate myself as well as other cars driving on this road! You should be ashamed to hire dangerous drivers! What do you plan to do about this idiot? I don't have the cords to enable me to download the pictures, however if you text me I will send them to you. [protected]

Regards, Rolanda Logston

Hello I am a new trucking company I, recently had a rental almost 2 months, and I've spend over $6k over te last month and a half. I turned in truck to get oil change, and paid balance. I have work tomorrow and email over the manager at penskee location in mcdonough. Now they are saying I have to pay 2500$ deposit plus 1 week rental, when this was never disclosed, or mentioned before, during, or after my previous rental. I am completely dissatisfied regarding this matter. I was told you guys specialize in new Business and would be a great partner to helping my new Business get up and running efficiently. I am going to go through what ever measure I need to, this is my livelihood and how I take care of my family.