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Pennsylvania Lottery / PA Lottery
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Pennsylvania Lottery / PA Lottery
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www.palottery.state.pa.us
www.palottery.state.pa.us

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1.2 94 Reviews

Pennsylvania Lottery / PA Lottery Complaints Summary

6 Resolved
88 Unresolved
Our verdict: If considering services from Pennsylvania Lottery / PA Lottery with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pennsylvania Lottery / PA Lottery reviews & complaints 94

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4:56 pm EDT

Pennsylvania Lottery / PA Lottery Lottery scratch-off

I agree that they are stealing money from people. My mother has been playing consistently for several years but something has changed since COVID. She would often win at least a free ticket or a few dollars here and there but for the past few months she has got ZERO winners after purchasing several tickets in a row. Nothing. I suspect someone from the top is skimming money.

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Helenrs215
Willow Grove, US
Aug 22, 2022 3:56 am EDT
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I okay $20 every time I get paid, but tell me how on a scratch off wearing you have to match the numbers to the winning numbers but your numbers have two of the same numbers how is that fair? That means I should have another chance right? Mail me another hello 50! scratcher

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Frank Pirrone
, US
Mar 02, 2022 7:38 pm EST

The PA. Lottery has become the worst lottery in the country . Their scratchoof ticket odds are a lltotal lie . I have bags of sequentially numbered losing tickets that prove it takes 8 tickets to win , and the winner is usually the minimum prize . They are scamming everyone. I kept e mailing then to complain and was told to stop contacting them or they will file a police report . And I asked them to show the names of the people who supposedly win the top prizes , There are no top prizes . The highest prize you might win is a hundred bucks . I been playing for years and I never saw it this bad . And they don't care if you know they are scamming you . The clown told me it's not a game to make money , it's just supposed to be fun . Well it ain't fun knowing you can't win .

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5:39 pm EDT

Pennsylvania Lottery / PA Lottery ilottery online game

I went today to play a bonus they have you deposit $10.00 and you get $10.00 if you play Lighting Bucks. I deposited $10.00 I was playing 75 cents a shot I won a little here and there. I was down to 21 cents the least amount you can play is 15 cents.I had 6 cents left.I didn't get my $10.00 like they said you should get and you can't play the 6 cents off.I called them and they said that I only played $6.and what ever cents that I didn't play my $10.00 dollars then why do I only have 6 cents left. Plus I had some winnings. They made rip offs.plus they don't pay you back right away it could take up to 6 days to get any winnings. They use a third party pay out . I told the guy Chris I talked to that I won't play Ilottery again they rip people off. So don't play them plus they even took out more money then I had ordered them Todo! Please be careful

Desired outcome: No good!!!!

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12:16 pm EDT
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Pennsylvania Lottery / PA Lottery Online games monday night football game

On March 7, 2021 I was playing the Monday night football game. After playing for a bit the machine got stuck and despite me playing $.25 per down and playing 4 downs at a time for the total cost of a dollar per game it only revealed the first down. Did not reveal the other three downs and it happened like three or four times. I reported this first by email and since then have called probably four or five times since it happened. The first couple times that I called I was told it takes a while someone was looking into it. Then the last few times I called I was told that the issue was resolved and I was informed however I was never informed in any type of communication. I keep getting the runaround and being told someone will get back to me but as of yet no one has including today again when I called I was just told that I need to put in another complaint.

Desired outcome: Money back and acknowledgment that I was not given good customer service.

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2:18 pm EDT

Pennsylvania Lottery / PA Lottery Unclear bonus expiration

On 7/16 the PA withdrew $16 bonus money from my account. When I deposited my money the app did not state a specific expiration date or that the bonus was subject to an expiration. When I had a chat session Kevin D I explained what had happened and the lack of notification and he shared an URL with a generic policy and denied my request. Such expiration should be list upfront like that are in coupons. I feel like the PA lotto leadership stole $16 bucks from me and hid behind some deep hidden policy. I have been a long time customer, and you made feel feel that cheated. Pa lotto leadership lacks perspective and their support team reflects it. I hope they enjoy my $16.

Desired outcome: I will leave it up to the PA Lotto

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12:00 am EDT

Pennsylvania Lottery / PA Lottery Pick three and pick four

Too many identical numbers coming up in the pennsylvania's pick three and pick four draw games. Take a look day by day. The problem would
be a computer connected to either selecting or sending a signal to a receptor in the balls. there are some states that have discontinued certain games because too many identical numbers kept coming up. Random generated numbers by a computer just doesn't work very well. It's very common to see, especially in the pick three, the same number drawn for the day drawing and the evening drawing. Whether it's the same day or
evening and then next day.
Granted, there is only three digits involved, but there would still be how many hundreds of combinations that would be possible?
Case in point: pick 3 evening 6/28/21: 164
pick 3 day 6/29/21: 461
This happens more often in the pick 3 than the pick 4 which is understandable and not quite so often in the pick four.

Desired outcome: Different method of selecting numbers

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4:55 pm EDT
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Pennsylvania Lottery / PA Lottery PA Cash 5 game

I would like to express my great dissatisfaction with the changes made to the cash 5 game. The rules have made it more complicated to win a large jackpot. In the past $1 gave you the opportunity to win a larger cash jackpot, so my dollar went further. These small cash winnings amount to the amount played or less. I am a loyal and faithful player 15 years and counting. I am a senior citizen and know what programs the PA lottery funds. I hope you make changes in the future to make this game more equitable to everyone.

Desired outcome: Change the Cash 5 game

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7:04 pm EDT

Pennsylvania Lottery / PA Lottery Service

My son went in a Bordega store to play my numbers, the owner of the store refuse to play the numbers that my son had. He had asked my son, are you the son of Ada. He said yes. Then he told my son the machines not working. My son waiting 10 minutes in line to play. The reason for this is that I found out that the Quinto dollar box pays out 850.00. The owners' brother gave 400.00. And I complain to the owner to no avail. This had happened to other people, but I am the first to file a complaint.

Desired outcome: Removal of lottery machine or 45 day suspension

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11:17 am EDT

Pennsylvania Lottery / PA Lottery Manoa diner lottery retailer

Went to the retailer's establishment for breakfast this morning, frequent weekly and play lottery numbers and or purchase scratch offs each time. Today I attempted to cash in 107.00 worth of tickets and was told they didn't have the money. I have been playing the lottery since the onset and it was my belief that the retailer must have money /check.

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12:50 am EDT

Pennsylvania Lottery / PA Lottery Scratch offs

I don't expect you to do anything. But 1:4 my butt. I just bought 10 $5 scratch offs. "The Hunt for cash" and not even one winner. Those odds are nearly impossible unless it's a scam. We the people are on to you Pennsylvania. We are broke. You can't scam off us. And pretty soon there won't be any of us left. You can't take anything with you. Eventually we all go somewhere and answer to some one. This life is short compared to eternity. If you want to take that chance being evil that's on you.

Desired outcome: You need money so your scammers. What can you do?

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Rosetta W.
, US
Apr 14, 2022 1:55 pm EDT

Liberty,

I agree with you! I did find out something from my boss when I worked at his convenience store. He mentioned to me that when the odds say 1 in 4 chance of winning on the $5 tickets, the odds are on average actually around 1 in 12. Especially with the games that have only the 12 spaces to scratch like the Hunt For Cash ticket. He also mentioned that the $10 dollar ones were around 1 in 9 and the $20 ones were 1 in 6. I'm curious to see what the odds are like for the $30 and $50 tickets. They didn't have the $30 and $50 tickets when he closed the store.

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Rosetta W.
, US
Apr 14, 2022 2:27 pm EDT
Replying to comment of Rosetta W.

I meant to mention something else up above. I did a report of 150 ticket names (out of my own curiosity). It was ticket number 1359,the $2 jokers wild up to the 1509 ticket the $2 Loaded with $20s. Now of course the 5 counties around Philadelphia, Allegheny county (Pittsburgh) and Dauphin county (Harrisburg) had most of the top 10 spots for the most winners. Interesting enough, the counties with the next 3 spots in the top 10 were Westmoreland, Lancaster, and Lackawanna county where you're at. They need to give you a winner!

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Mcrossen33
Horsham, US
Aug 08, 2022 7:07 am EDT
Replying to comment of Rosetta W.

I've actually emailed the lottery to tell them I'm on to them. I've noticed most of the big winners come from out near the headquarters. They responded telling me I'm absurd so I challenged the guy to a fist fight which of course the little [censored] didn't respond to that

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6:07 pm EDT

Pennsylvania Lottery / PA Lottery Retailers

My problem is that retailers will not pay out winnings. They tell you to come back at a certain time which is after their shift & then that person tells you they just started & have no cash.
We are allowed to cash in winning lottery tickets at any Pa retailer (up to a certain dollar amount) but in my case, I've been turned away for as little as $30 and more than once (at Exxon in Effort. They tell you to go to Shop Rite in Brodheadsville, miles away, and I had no car. I walked across the street to Exxon to buy the ticket!).
Today at 11:00 am, I was turned away at Penn Jersey in Bangor when I tried cashing a $200 scratch off I bought there yesterday. They told me to come back at 3:00. I did, there was a kid at the counter who said he just started his shift & had no money, to come back tomorrow.
They are obligated to pay out winnings!
The worst offenders are Exxon in Effort & Penn Jersey in Bangor. Shrugging their shoulders doesn't get me m money. There needs to be some oversight to these people, & monetary penalties for these actions. Don't they have a contract with the Commonwealth that they have to honor?

Desired outcome: Cash Penalty to any retailer not meeting their obligations.

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Laura2357
, US
Aug 25, 2021 1:48 pm EDT
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PA ilottery is a scam! They know what numbers are going to come up and when the numbers are yours they will keep you from getting the money. They give you an error when trying to play and they are fake.

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11:28 am EST

Pennsylvania Lottery / PA Lottery Withdrawing money

I have provided my bank account statement and picture of a credit card that I used for a deposit, to withdraw funds. When I used another credit card to make a $25 deposit to my account during my withdrawal request, they then asked for that credit card info to complete my Withdrawal. I feel very uncomfortable uploading all this personal information. They have my bank account number for crying out loud. Please help. Stonewalling at its best.

Desired outcome: Don't want to upload any more info and want my withdrawal

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3:11 pm EST

Pennsylvania Lottery / PA Lottery Snow me the money

I have called several times emailed several times opened up a ticket and have still almost two months later have not heard a thing back... I was playing snow me the money and got 80 free plays and won almost $100 with free plays left then there was a technical problem on the sites end and the game froze I called made a complaint that day with the error code they said they would contact the technical dept an open a ticket and you should be able to go back into that game and everything should resume however that never happened I called several times and got f
Run arounds asked for supervisor who never got on the phone or called back I received a call from shaun january 13th stating they wouldn't be able to help that it was all lost but he would let me know the following day till now I received nothing I also called head quarters and they forwarded info to I lottery.. I think this is a absolute scam and I am going to contact bbb and anyone else I can I will talk to head quarters everyday if I have to.. I know I might not get the free spins that were left but I know they can see what I won and I want that... My number is [protected] frank scibelli

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7:40 am EDT
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Pennsylvania Lottery / PA Lottery Unauthorized charges

Called explaining the situation customer service was very rude I called to inform them that there were multiple charges coming from my account by a minor who used my account placing really high bets that I never would make when I did play online I would usually play $20-$40 the charges were $29 then another $400 they didn't find that suspicious very very upset

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6:41 pm EDT
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Pennsylvania Lottery / PA Lottery pa ilottery

Hello, my name is Tinasha Murtaza. I have a complaint about the rigorous tactics the PA ILOTTERY takes to not pay their customers even though they have played thousands of dollars on this site. I personally have played on here way too often and I have hit before for a small amount that was deposited into my bank account with no problem or questions asked. I have lost much more than I've won of course. So now that I actually hit over $1000 they now need a copy of my bank card and a bank statement. I didn't understand especially after they have made a deposit into my account before. Well I provided the bank card and explained that my bank is a online account and they don't provide a physical statement. So I did a screen shot of my online statement with my name account/routing numbers and they won't accept it because the bank name and contact info wasn't included. Okay so now I go back online and shot a photo of the banks information. Again not good enough! I have been going back and fourth with thr CSR's for about 2 months now and the promise that someone would email me back but nothing. This is the 3rd time of refusal and my deposit was returned back to the site which takes about 3 weeks for them to release! Can anyone help me? I'm thinking about starting a class action lawsuit! I see I'm not the only one dealing with this issue from this site.
Thank You, Tinasha

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Davidlee74
Pottsville, Pennsylvania, US
Aug 20, 2021 1:33 am EDT
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I had near same problem they wouldn't let me withdraw my winnings I even have the play plus card and still they wanted additional information for me to withdraw my winnings, funny how it wasn't a issue while I was depositing and losing
my money

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7:01 pm EDT

Pennsylvania Lottery / PA Lottery Wild ball

My aunt played the wild ball and had 075 and the wildball was 9 .

The number that Pa lottery called on June 21/2020 was 975 so we thought because she could use the wild ball of 9 she then matched the winning number drawn that day so she therefore won
Later after she was told she didn't win I went on Pa lottery 3x to check out rules and because she didn't match her own ticket, she is not considered a winner. This is a very misleading game wild ball ashe should win if she matches drawn or her ticket. They should be sued for this.

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1:37 pm EDT

Pennsylvania Lottery / PA Lottery ilottery, tickets, instant ticks

I truly feel PA Lottery is a complete rip off, I will not sit here and list everything wrong with its service. I have been play ILottery since it came out and I will assure you you will loose everytime. Since the Covid 19 hit the market and online gambling became legalized wide spread, I have won over $2000.00 in my first week playing on other sites. I apologize PA Lottery, I truly like my state but your risk VS reward ratio benefits No one spending there hard earned money. You truly should be ashamed. I would love to see your doc sheets for what you take and what you give.

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9:10 am EST

Pennsylvania Lottery / PA Lottery scam site, will not release the funds you win

Scam! Will not release the funds you won until you waste all the money in your account and use their "bonus" credit. So only after you waste all money are you allowed to deposit something into your account. But by then you've wasted all your money so there is nothing to deposit. PA IS THE WORST!

Crap site, crap graphics and "chat" doesn't really want to help because they know its a scam.

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9:30 am EST

Pennsylvania Lottery / PA Lottery Lottery pay by credit card

My name is Robert Hurlburt my phone number is 380 8705 area code 717 well a month ago or two I confuse or misunderstood the way to play online I have call to see if they reimburse my credit card they gave me the okay but I just realized I have not received my funds back on my credit card 2178 are the last digits of my social security 17603 Lancaster Pennsylvania Street 2846 dell Lane. I will much appreciate to stop to trick and keep your word by reversing my phone back to my credit card

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10:47 pm EST
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Pennsylvania Lottery / PA Lottery can not collect winnings

The PA ilottery has constant excuses as to why they can not pay me my winnings. First I was told PayPal was down. Then I was told you are paid in the order you win. Then im told cancel withdraw an resubmit it. Then apply for the Pa Lottery Playplus card. Wait 7 days! Then wait 7 more! To be validated! This is stealing! The PA lottery can pull my money out of my account in seconds but can not pay off winnings! This is being very misleading! This needs to be made very clear to Ayers wasting money in this app. Especially if the PA LOTTERY can not pay ppl their winnings!

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Debbie Partridge
, US
Jul 16, 2023 10:01 am EDT
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I am experiencing similar issues with them. They were able to withdraw the money from my account without first Verifying that the account belonged to me within seconds. But because the card that I use to DEPOSIT money (not withdraw as it isn't an approved method) has a different last name I now have to provide them with my marriage certificate despite having my bank account information my driver's license and social security. It shouldn't take over 10 days and you having to put ALL your personal information on the internet to receive winnings from them ESPECIALLY when they had zero issues withdrawing the money WITHOUT Verifying that the account belonged to the one using it to deposit money to them.

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Shomeezy
, US
Jul 01, 2020 3:31 pm EDT

It shouldn't take 10 days to get winnings when it only takes 10 seconds for them to take the money. they say they will get to your withdrawal in the order it was received... I don't believe people are winning all like that... that you have to wait 10 days for your withdrawal request

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9:01 am EST
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Pennsylvania Lottery / PA Lottery the way it's ran

I live in a town in washington county that has 5 lottery retailers and when I or someone else try to cash little 500 dollar tickets in we have to call all of them to see if they have money to pay this is very degrading to the customers that play the lottery, the lottery is a business but they don, t run it like one. If I called the bbb or the state hotline and say a business is not keeping the signage play here pay here the state and the tv news would have a story its amazing that the retailers want the business and so does the lottery only when it is good for them I think the retailers get 5% on all sales that good money for having no investment for equipment or supplies, pa the second most biggest gambling state can, t pay it winners! Poll fifty winners see if its same everywhere

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1877 282 4639 1800 692 7481 More phone numbers

Website

www.palottery.state.pa.us

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