PECO
reviews and complaints

Peco Crew working in the area caused a power surge and outage to our area on 9/26 around 10am. Power was completely restored to all but our house and a neighbor. We both had partial power. Peco contractors dug up our driveway and fixed the external issue. We had property damage inside/outside the house. The list includes: pool water heater, Refrigerator, oven, TV, air hockey table, fan, keurig, power surge cables, lights, outlets and circuit breakers. Not to mention our driveway which was temporarily patched. They advised to fill out claim form which I did. A gentlemen by the name of Tim Grow left a message 2 days ago and have been unresponsive since then. I've left numerous messages and sent emails to the claim department with no response. I had to initiate a complaint with the public utility commission today. Not only have they caused a major inconvenience, they have absolutely 0 sensitivity to our situation and have been no help at all. What a disgraceful company.

Today my power was shut off in my apartment. I called Peco to figure out why, they stated I owed over $1000 to have my service restored. Even though just days prior I was sent an email statement that my bill was due next week. I tried to ask the customer service to provide me with more information as to why I was being charged this amount and they would not give me a straight answer. I asked to speak to a manager or someone who would be able to explain the situation more to me and I was denied. The customer service rep I spoke with was very rude and gave me no options at all. Unfortunately I was unable to get his name. This company seems very shady, especially after reading other complaints that are somewhat similar to mine. In the time of a pandemic this is horrible to shut someone's power off. I am lucky enough to have a job but what about someone that might not? I had no choice but to pay them $1100 to have my services turned back on because I have a partner that works from home full time and can not go without power. I would really like to know what my money went towards and If I will be seeing any return for it.

A Peco employee. He's rides around here times of night blasting his music. At first I was shocked to see a Peco Truck with rims and tints. But it's either loud arguing when he's around. I'm wondering if your company pays attention to who's actually working? If not that than / Or intense adulting while in uniform. Check those GPS. I hope it stop! Next time I will take photos! I don't want to be annoying i want peace.

None of our payments are clearing the PECO system. We've sent checks that just disappeared and made online payments that provide feedback as if the payment went through but they don't. Nothing is clearing our bank accounts and nothing is showing up in our PECO billing history. Meanwhile, we are getting charged late fees.

We have been trying to contact customer service but our calls invariably get dropped by the automated system. We have tried for hours and can NOT reach a human capable of looking into the problem.

PECO is leaving us without any recourse and a constant fear of having our electric switched off.

Hello,
I am a resident at 2102 Boxwood Drive, Broomall, PA 19008.

PECO is proposing building a natural gas substation at the corner of Cedar Grove and Sproul Rds.

In discussions with the township, representatives from PECO claimed that residents were notified and no complaints were noted.

We were not notified. We object to the use of this location.

PECO rejected a change.org petition. Therefore, I am here writing to let my voice be heard.

Please work with Marple Township to find a location which is not directly in the middle of a dense residential neighborhood surrounded by businesses and schools.

Just received my bill dated 9/23/2020. I used 220 kwh. Through my outflow meter I generated 783 kwh. T he difference of 563 kwh was kept by peco. I have had solar for two years and peco has kept all of my thousands of outflow kwh. I was told that peco
Was required to buy back my outflow. Is that correct? I am billed through north american power I can see that peco did not credit my outflow to them. Does peco simply keep my excess as a profit for them?
Larry rottenberk
3650 n. Clearwater lane
Chester pa. [protected]
Ph. [protected]
Email [protected]@yahoo.com

Thank you in advance for your attention to this issue.

hello. do you have an employee named scott hayes or hays? 45, white, beard? i believe he is selling stolen tools from your place and selling them on facebook and where hes working on the street. he said he was a lineman and gets these tools right from a regional dealer and since he sells so much he gets great deals. always has tools an electrician would use. thanks

There was work being done in front of my house while I was out of town. When I returned I found my drive way entrance cement was broken up in a few different areas. My neighbor informed me that it was peco's constriction vehicles that did the damage and then proceeded to show me the pictures that he took to prove it. I tried to call to file a complaint, however, once I stated my reason for calling I was then transferred and hung up on. I am really going to need some clarity on whether or not peco is going to take care of this or not. I know that my driveway is most likely not going to make it through the winter and I am not going to be held liable if someone gets hurt walking in front of my house. If you could please get back to me as soon as you can it would be greatly appreciated. Thank you

I, Alexandra Gonzales moved into the the property and the electricity was shut down due to a previous bill that was no even mine. I am working hard to maintain myself and my pets. The current weather with temperatures above 90 degress is enough suffering and all this for a bill that is not even mine for a previous tenant. Please take into consideration that I am not able to come up with the money to pay that $1400 bill to have the electricity turned back on. My house is very hot and I will probably need a month or more to come up with the money. If there is any way you can help with a payment plan or anything of that sort. Thanks.

Alexandra Gonzalez

7/16/2019 approximately 8:30 PM power went out prior to a rain storm. Power was to be restored approximately 11:00 Pm however it did not come back on until 4:00 AM This is the second time within a month the power went out, it took more than 8 hours both times to restore. this outage occurred on the West Side of Darby Road, Havertown Pa affecting over 250 customers.
My address is 1 1/2 West Turnbull Ave Havertown Pa

I'm hoping that all inbound calls to PECO automatic call center is recorded because I had placed several calls during the month of July 2019 to find out didn't receive an electric bill for the month of July. When I entered in my account number the automatic system response system stated that my balance was $ 0.00. On July 12, I finally received a PECO invoice stating that my PECO balance was $159.81 with a due date of July 2, 2019.

What kind of unethical billing practices is PECO subjecting their customers that always pay their bill on time. I am a customer with "Life Lock" services which I will contact if this billing mishaps adversely damage my credit rating in any shape or form.

I'll mail out the a check for $159.81 on 07/13/2019 but PECO has lost me a potential returning customer forever.

I'm getting very tired of peco electric going out from Storms etc along with ppl electric but ppl service comes back on at estimated time while peco electric remains off with a new extended time. It happens over & over..ppl quoted restore time is accurate while pecks restore time extends another 12 to 24 or more hours. Ppl is looking very good to me lately & this is day 2 of no power due to storms with ETA of restoration at 8pm tonight but more storms coming soon so I've about given up hope. Awful, just sick of it & can't afford a generator.

You people we;re notifidied back in march that I was moving back in to my home april the 1 st - anyway-back in 619 e walnut st. As april the 1 st still waiting for gas bill for apt b?. I pay for both apts a&b as of april -1 st. There are four meters here the last time I looked two for the electric and two for the gas. Also please stop sending me the same bill twice I also should have two different account numbers. One for apt - a and one for apt - b. Before the fire I never had this crap.

PECO

In March I discovered that there was a current flow of several amps on my ground wire, connecting between my service panel and my copper water plumbing. I called PECO to report this problem and they sent out a technician to investigate. Then wound up calling in a more senior technician because they didn't understand what the problem was. He made the same measurements and turned off my main breaker and told me not to use my system because it was dangerous.
I hired an electrician who Thoroughly investigated my entire electrical system and found no problems. I also went to my neighbors house and found the same situation and his electrical system. Subsequently I went into three other houses on my block and found the same problem. I then called PECO again To tell them what I had found in the adjacent houses. They sent another technician out and he made measurements in my house and in another house across the street that he was able to get access to. He told me that he found the same current flow on thisGround wire as well. So far there have been five people including myself who have made this measurement and found that there is several amps on this ground blind, depending on the current load in the house.
The next day a PECO technician from Quality Power came out to make measurements on my problem. He claimed that he only measured 30 mA and a very low voltage. I dispute is this measurement. First of all the point at which he made the measurement has 0 Voltage because the water meter is conductive. To make the measurements correctly you have to pull the ground wire all the way out of the first ground clamp. This takes some time and effort.
The technician from quality power said he was using a better meter than the other technicians had and that it was recently calibrated. But calibration only usually Accounts for about 10% at most, not 100 fold as we are seeing in his measurement.
I think pico need to take this situation seriously and express the true problem. I am submitting this complaint for myself and my 4 neighbors.
Mike Bukoskey, 6 Pansy ct
Art Millevoi 8 Pansy ct
Mario Santilly 12 Pansy ct

On October 1, I discovered that I needed to get out of my current living situation immediately. After searching aggressively, I decided to apply for an apartment in Lansdowne, PA. I had planned to be out of my current living space by 10/15/18. I applied for the new apt on 10/9 and got approved for it on 10/10. I called Peco customer service on 10/10/ 18 to connect services for my move in date on 10/12/18. I was rerouted to "Revenue Management" where they informed me that I had to send verification of my identity and my full lease. And only after I do that, they would contact me in three business days. After I asked why, they informed me that the former tenant left a balance on their account. Nevertheless, I submitted the information via email the same day.
The issue is 1) I sent it on a Wednesday (10/10)--this means they wont get back to me until Monday on the following week. This translates to absolutely NO electricity on the weekend.
2)Had I known it would be a "wait time" to get service, I would have adjusted by move in date somehow but still it seems unfair that even without a balance on my former accounts with Peco that I have to wait for service because of someone else I don't have any connection with. 3) I've had PECO services in the past for over 10 years. Then moved out of state, paid my balance and returned to Philadelphia where I am treated as if I am not who I say I am. 4) What happened to the concept of the "customer being first?" Why make it inconvenient for me because the former tenant left a sizable balance on their account. Why does a returning customer have to be scrutinized for wanting new service?
5) After pondering about it even more thoroughly, Peco's thinking is flawed. The idea that a tenant would leave a balance on their Peco account, move out of their unit, then move back in the exact same unit in the apartment building seems rather unlikely.
6) I propose that if they want to alleviate fraud, they can't alienate prospective customers. At least, allow new and former customers with a good standing to obtain electricity during their investigation. Most people DO tell the truth.

At this point, I am disgusted with PECO's customer service. I don't even have an account with them yet and I'm being treated as if they don't want me as a customer. It really speaks to the fact that they believe they have a monopoly in Philadelphia. There are no other options for a good standing person who desires electricity--one of the most basic human needs.

I never knew how vicious peco was until aug.10th 2018. I wanted to pay my bill early it wasn't due until 13th so i went on company website and entered my credit card info i put the amount of $60 to put towards my bill and submitted only to see it said thank you for your payment in the amount of $856 i almost had a heart attack because i just got paid and it took all my money out my checking account to where i over drew i immediately call my bank to stop payment but they were unable so i explain to peco what happened they said they would issue me a refund once it post so all weekend i have no money i haven't paid my rent or bought my kids stuff for school finally i call monday up until thursday when they finally say we not refunding you the money back that money was owned to the company im panicking because the only reason my bill was even high was because they had a error in the computer im completely devastated and stressed about it but peco could care less as long as they have my money

last Friday Evening 6 15 aprox 5:30pm I was crossing over west I-95 at Street road in Bensalem, Pa when my car was showered by burning plastic and some kind of liquid in which I can not get off of my car.. I am seeking to file a claim for the damage to my vehicle.. Please advise as to how I can go about that? I have a video of me in the intersection at that time and can provide pictures of the damage on my car if required

I am a landlord who has rental property. one of my tenants moved and turned her electric off. I called to have electric turned back on in my name. I was told by PECO it would take 3 business days. I have another tenant moving in so I informed him to put it in his name because it didn't make sense to lose 3 days and have to start over with his application.

Long story short, the previous tenant was a dead-beat! Never paid electric so my current tenant and myself are being penalized. Peco let previous tenants electric bill go over $2, 000 (why?!, I don't know!) so instead of just clicking on the power, we have to go through a long process to get electric turned on. It is now going on 10 days! New tenant has children and need a place to stay but can't stay without electric!

Poor customer service from Peco! shame on them for letting someone's bill get that high and then making landlord and incoming tenants suffer!BAD BUSINESS.

BECAUSE THEY ARE THE ONLY ELECTRIC COMPANY AROUND THEY DON'T CARE!

PECO has been saying that our power would be restored today. Well, no one showed up. We have had no power for over 4 days. There are between 30 and 50 houses here with no power. Your customer service is pathetic.
When you make a promise, you keep it. If I could switch power companies, I would do it in a heartbeat. We have been freezing at night, cannot cook food, and the food that we have is spoiled.