Pearle Vision
reviews and complaints

My husband was seen at Pearlevision in Greeley, Co. a year and a half ago, and he still can not see through his glasses. Normally we see a different optometrist, but he was going to go to Alaska moose hunting and broke his glasses, and they could get them done quickly, and were advertising buy one/get one free (yeah, right). His glasses were ready in time for him to leave, but he immediately said he could not see clearly through them. He was given the standard, "well wear them for awhile and see if you adjust" speach, and if not, come back in when you get back. They didn't get any better in the 10 days that he was gone, so he went back in. They found that the PD was off, so they sent them in to be remade. Pick them up, don't work. Take them back, they find that the bifocal height is off in ONE LENS ONLY, on both pair. Send them back. Pick them up, still don't work. See the doctor again, she changes the RX. Pick them up again. Still don't work.
See the doctor again, change RX again. Also change material in one pair from polycarbonate at my request.
Material change seems to make the images sharper, but he still can't see through them.
Yesterday I took them to out previous doctor and asked them to check the RX to see if it is close to the old one. There is twice as much power in these as in the previous ones, that still work. They also have an astigmatism correction in one eye that has never been needed before.
I understand the a prescription changes, but he has never changed more than one step every couple of years.
So now we have 2 pair of glasses, made of 2 different materials, the left lens on the clear pair is different that the left lens on the sun pair, and one pair the lens keeps falling out. The have replaced the screw and put a nut and bolt on it, but that is just another thing that does not work.
The optician there is great, but I know there is only so much she can do.
I don't believe we should have to settle for this after all of the money, time, and inconvenience we have spent.
My sister in law wants to write an article in the local paper since she is the editor, but I would prefer something just be done to remedy the problem.
Please respond with any help possible.

Thank you.
Tracie Hamilton

Ordered glasses and they were not ready on time. Yes, delays happen but the reason seemed absurd to me. Understaffed technicians. Absurd because there was an abundance of sales staff. Maybe they need to hire more techs and cut down on sales personnel. There were plenty around and only one other customer. I suppose what irritated me most was the girls attitude. Polite, tongue in cheek, as if I was a child asking a ridiculous question! I asked to speak to the manager who said he would look into the matter but seemed to care less. Guess they figured they made the sale, which they did. But they will not be making any more money off me, nor will any of their sister companies. I will go to a private office in the future.

Upon ordering and paying for new prescription glasses, I discovered that the store had sold me the used store frames that I had tried on two days ago and at full price. I asked why did they do this and was informed that customers must request new frames upon purchase or would otherwise be given the used store frames that customers try on. I couldnt beleive this. First no customer expects used frames when ordering and paying for new ones. Secondly, there was no indication of this "policy" either posted or stated by the salesperson. This is fraudulent and deceptive practice that is illegal.

WON A FREE PAIR OF GLASSES FROM A LOCAL OPTOMETRIST AT A SCHOOL FUNDRAISER. HAVE USED PEARLE VISION FOR THE PAST TEN YEARS. WANTED A COPY OF MY PRESCRIPTION TO FORWARD TO DOCTOR. PEARLE VISION EMPLOYEE ALICE GAVE ABOUT A HALF DOZEN EXCUSES AS TO WHY THEY COULDN'T FORWARD INFORMATION OR GIVE IT TO ME TO BRING. SOME EXCUSES INCLUDED 1) PRESCRIPTION TOO OLD 2) ONLY KEEP RECORDS FOR 3 YEARS 3) EYE DOCTOR NO LONGER WORKS THERE 4) COPY OR FAX MACHINE BROKEN . FINALLY TOLD THAT IF THEY COULD FIND PRESCRIPTION, IT WOULD COST ME $30. TO GET IT. i WILL NEVER USE THEIR SERVICES AGAIN AND BE SURE TO TELL MY EXTENDED FAMILY AND FRIENDS ABOUT THEIR POOR CUSTOMER SERVICE.

sunglasses did not keep the sun out of my eyes, they were way too tight for my head they hurt and I got headaches from them. I couldn't focus with them because they were contoured to fit against your face
I went back to the store several times, but the owner Jerry kept insisting that I had to give it time to get used to them. I told him I was getting headaches etc. He said he would tint them darker and try that first,
I picked them up on Sat the 19th of Mar. I called them today 21 Mar and said I was returning the sunglasses and that I'd be there after work. When I got there he ignored me, he wouldn't come to talk to me. He started hollering loud enough for everyone to hear him that NO NO NO absolutely No he was not giving me a "free" pair of glasses. I told him I had the Pearle Guarantee and he wouldn't talk to me.
Then He came out and locked the door and he kept repeating: "I just want to go home, I just want to go home".
I had to sit in my car and compose myself before I was able to drive home to Philadelphia I was very upset
I've never been spoken to like that he treated me like dirt.

Pearle Vision advertises Buy One Pair, Get one Free. With or without insurance, they mean $100.00 off the second pair of frames. I purchased two pair anyway for nearly $500.00 with the designer frames having transition lenses. When I returned later to ask why my lenses do not get darker in the sunlight, the rep grew defensive and used an ultra violet light machine to prove they would tint. I didn't deny they tinted, but not enough. My friends have transitions that turn as dark as sunglasses. He told me I could pay even more for sunglasses because Pearle Vision only has one tint color for transitions. (Whereas other stores have grade options). I guess I have to stand in front of a laser beam to get my money's worth.

Pearle Vision not a good place to purchase glasses, the state that they offer a 30 day guarantee on glasses, but within that 30 days if you decide you do not want the glasses, THEY WILL NOT GIVE YOU A FULL REFUND, and put restriction on any exchange to want to make. What a wasted experience dealing with this store in Langhorne, PA. Do yourself a favor and go to LENSCRAFTERS, 90-days UNCONDITIONAL GUARANTEE, no hassle, no question ask, if you don'tlike the glasses after 90 days you can have a full refund, or exchnage the glasses for another pair.

I bought a pair of DKNY glasses from Pearle 3/09 while they were having a 'sale'. Glasses were buy one get one. I bought a pair of bi-focal DKNY and a pair of prescription sunglasses. I went and picked up both pairs but they tried to give me the sunglasses with chips in the glass! That should have been my first clue, 15 months later, the hinge on the DKNY glasses broke and they won't repair them because I didn't get a warranty! So, since I didn't pay for a warranty to protect myself against their poor workmanship, I now have to pay out of pocket for a brand new pair of glasses. Never again will I shop at Pearle and I will advise everyone I know not to either.

Yup, everything you've read is true. I went to Pearle to replace some glasses I already. They said they needed 12 days and never called back. I called them after 14, and then they gave me the wrong glasses and not the others I had ordered. The salespeople tried to tell me that I was wrong (i.e., that I had not been using the same glasses for over a year). A true and complete scam that everyone should stay away from. Easily one of the sleaziest companies going.

I have used Pearle Vision for my families vision needs for over five years. I have spend in excess of $3000.00. I usually get our pupil measurements at the time of the exam. I called today and the staff at Cartersville, GA refused to give the information to me. I spoke to Mary Ann the manager and she said it was a NEW company policy to withhold this information. I stated that I owned this information and may file an insurance complaint with Mr. Oxendine, Georgia Insurance Commissioner and the Better Business Bureau. Mary Ann offered to put in lens for only $20. She never offered such an enticing price in the past even when I explained that my purchased had exceeded my insurance coverage. So I can only get a killer dealer when I may seek eyewear from the internet?

Pearle Vision is the WORST! We made the mistake of going there last year and have had nothing but trouble. First off, they had me pick out glasses and contacts. Then 6 weeks after I bought them called me and said that they had "misread" my insurance benefits and will have to charge me an additional $150. But since they "felt bad" they would only charge me $120. They wouldn't let me return any unopened boxes of contacts or work with me on the issue. Then a couple weeks after that, they called to tell us that they needed to charge an additional $30 for my husband's glasses because of the frame. And...we used their credit card so we could have interest free payments for six months. Guess what...we got charged interest. I called the credit card (GE Money) and they told me I would have to work it out with the store. Pearle Vision told me that I would have to work it out with GE Money. I wrote a letter to corporate to complain and they told me that they couldn't do a thing. And the final straw...we decided to get my husband's contacts elsewhere and asked them to fax over his script. They have the wrong date on file. They say it is two years old, even though our receipt says it's less than 1 year. IF YOU SHOP PEARLE VISION, BE PREPARED TO BEND OVER!

My wife and I both bought glasses at Pearle Vison and in less than 5 months my wifes pair had the coating on the lenses coming off. We went back to the store and they said we would have to pay for 50% of the cost. This is after a clerk stated that it should never had happened. We are going to contact the headquarters and complain but reviewing other complaints this appears to be a futile effor. We will now take our DRs advice which was never go to Pearle Vision. My pair always shows a blue tint but I am living with it.

Just over the year warranty, my glasses started to get stess cracks at the join of the arm to the frame. I took them back and they blamed me (I have worn glasses for 30yrs)and were rude. After I threatened to tell customers how they would not repair this for free they relented and agreed on a "one time only no guarantee". Well, it is 6 months later and my new lenses are cracking. This has never happened to any glasses I have had and I will NEVER go to Pearle Vision again and I am telling anyone who listens not to go there.

Pearle Vision makes you pay the full price up front. Then, sometime much later, you get your glasses that are probably wrong. I paid $550, got the glasses 3 weeks later. One pair was right and one pair was wrong. The company has been "using" my money for 5 weeks and I only have one pair of glasses. Also, they do not order new frames. You purchase the ones they have in the store that you, and who knows how many others, have tried on. I'm still waiting for the second pair. I won't be going back again in this lifetime or my next !