The complaint has been investigated and
resolved to the customer's satisfactionResolved Pearl Bridal House — NIghtmare
resolved to the customer's satisfaction
This occurred last year, but I am still so upset about it, that I wanted to post this for anybody who would listen
I can say without a doubt that I spent a good 40 hours battling with the "Pearl Bridal House" in Port credit to get a dress that once fit perfectly, and now has been killed. for such an expensive article of clothing.. and for such an important day... this experience has been unreal. The staff is unbelievably rude, inconsiderate, and the manager is a coward who refused to deal with me in person.
I was supposed to get my dress back in July to start my fittings. It all started with the fact that they lost my dress to begin with... and called cancel my first fitting and could not tell me why.. that's where all the lies started. After weeks of phone calls...where nobody would pick up the phone unless I blocked my number, or return any phone messages or emails, August 7th I was "allowed" to come in and try my dress.
I tried it on... and it fit like a glove. It needed a very minor alteration, and i was told they would call me in a few days to come back and pick it up. 2 weeks later of phone call after phone call after messages galore. The only way I could get these people to answer the phone was to either block my number, or call from a friend's phone. They called me 2 days before my actual wedding to tell me I could come and pick up the dress... and no fitting was required because it would be perfect. I was so angry...and nobody could explain why they would not answer my calls. I was told..."we clear our voicemail 3 times daily ma'am... and we don't know what you are talking about.. you never left us a message." Can you say boiling blood!!!
When i "insisted" on trying me dress on... it was like putting on a dress that was 3 sizes too big for me. I immediately stated..."this is not the dress I purchased" and then i was told everything in the book from ...your bones shifted, your body shape changed, you grew, you shrunk... !!! I was beside myself. They promised me the dress would not leave the store and all alterations take place in their store. After crying in front of the seamstress, she felt bad and told me my dress had been shipped out for alterations. After this they said they would fix the dress... and that there was no other dress to be found, that I was basically crazy! I spent 6 hours at the store trying to fix the situation. I was told to come back the next day (august 22nd, 3 days before the wedding) at 530 sharp, as the seamstress' shift would be over. I sat in the store for 2 hours as I watched the seamstress run upstairs with my dress in hands. They never fixed it in time.
When I FINALLY got to try on the altered dress, they could not even do the dress up. This time I was rudely told that I must be getting my period, and that I am bloated. "don't you know that young women's body change right before a menstrual cycle???""[email protected][email protected]! I said.."what the hell is going on here... this is INSANE!!!"
I was also told that they did not want to try and fix the dress that I paid for again.. and if the seamstress had to stay late that this was going to cost me "ALOT OF MONEY" They had to never to ask me..."can you come back again tomorrow?" I was so livid at this point. Needless to say I have ended up with a wedding dress that was not what I paid for.
There was a line up of girls at 930pm last night complaining... another girl who was telling me she is exhausted and has been crying for 2 days because they butchered her dress, and girl who was refusing to pay for alterations because they wouldn't call her back, and she was stuck there 2 days before her wedding was a dress that was not ready either. They would not release the dress to her, apologize, or give her a break in the least. After all the crap I went through, they wanted me to pay them $500 for alterations. The owner would not show her face... and they would not release the dress to me. I ended up paying $140 for a dress that didn't need alterations in the first place. I would not have been allowed to take the garment home otherwise.
I don't think a company should be able to operate in this manner. Ruin dresses so that you have to pay to fix them. I know I am not the first to experience this... but I didn't expect it from a boutique like the Pearl Bridal House. How can they degrade women and make them think something is wrong with their bodies?
Please do not buy anything from this store.