The complaint has been investigated and
resolved to the customer's satisfactionResolved PDL Assistance — Unauthorized charges
resolved to the customer's satisfaction
I paid this company the start-up fee of $200 to consolidate some payday loans I had out. Originally I was told was I just had to pay the monthly fee of $152 per month and they would take care of the rest. I followed all their steps, tried to close my bank account, but your account automatically reopens if you have ACH debits (which is what these companies do). I continually called PDL Assistance to see where they were in contacting these companies. The first time, the woman asked me for the names and phone numbers of each company. What had been happening is that I contacted each payday loan company and gave them the phone # to PDL Assistance (as directed) and told them they would be handling my account from there on out. These companies said they would not contact anyone but myself, and that I needed to tell (PDL Assistance) to call the loan companies. So I told PDL Assistance to call them. They said they would and never did. I called PDL Assistance for a status check, and the next person told me that I had to wait until 2 payments were made, to show $ was collecting in the account before their people would contact any of the vendors. I've made my two payments and just called for a status check. This woman just told me that they couldn't do anything to get the vendors to stop debiting my account. I said 'Aren't you supposed to be consolidating the debt and setting up payment arrangements?' I never really got a full answer back. I told her I wanted the money I had paid them refunded since they hadn't done one thing to help me, and she said someone would contact me in two days, but I might not get a refund. We'll see what happens. If I don't get a full refund, I will be contacting the Better Business Bureau and any other company I can.