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3.7 480 Reviews 476 Complaints
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PDFFiller complaints 476

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V
10:55 am EDT
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PDFFiller It is all a scam

I received an email less than the one month supposed free period stating that my debit card had been charged for an annual subscription. You supposedly have one month free. It has not been one month. If you try to cancel the subscription, they throw you an offer to reduce the price to $24.00. If you do not accept and instead cancel, then you are committed. They do not give your money back. It is all a scam. Not worth $96.00. You can't get your money back for this year, but you can use the program for the next 365 days. Not a good way to do business. What a quick way to make a buck-$96 profit!

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2:37 pm EDT
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PDFFiller I did not agree to be charged $96.00.

This has come up on my credit card. Please unsubscribe me ASAP. This is unsatisfactory service. Please contact me at [protected]@gmail.com to let me know this will be resolved. It is frustrating that I cannot get through with the number you provided. I am going to contact the credit card company to stop payment.

Pamela Plauth

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10:23 am EDT
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PDFFiller Unauthorized credit card charges

Hello I received an $80 charge on my debit card for
400595 PDF FILLER [protected]*MA
on
May 1st, 2020 when I got my paper bank statement for the month. I didn't think I even had an account, but if for some reason I do, I don't plan on using pdffiller again. I am just very confused, a refund would be awesome! Also is there any way to access this account and delete it? I tried all my emails and none of them registered as ever having an account.

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2:50 pm EDT
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PDFFiller I was promissed a "free" usage of your pdf filler.

Then after I spent hours amending my document I now find that I cannot access my document without providing my credit card number and paying a year of subscription.

This is clearly a fraudulent attempt by the company to trick people into committing time and therefore being stuck with having to pay a subscription that they did not initially consent to.

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4:28 pm EDT
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PDFFiller Unauthorized charges to debit card

April 24, 2020
Email Address: oka.[protected]@gmail.com
PDF9FILLER6172061162

My checking statement shows a withdrawal from my debit card/checking account on 3/16/20 in the amount of $96.00. I did not sign up for PDF filler nor did I authorize this to be taken from my account. I only tried the free trial and I am requesting a refund.

Thank you very much.

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2:01 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On march 2 2020 pdffiller credited my account.01 cent and debited it back. I have never in my life used or even heard of this company/app. I even checked my subscriptions and offloaded apps. Nothing. My bank called me to inform me of a flagged charge for $96.00 that occurred at 6 am march 26th 2020. I had not even been awake at that hour! I've had to cancel...

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9:40 pm EDT
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PDFFiller unauthorised debit

on the 13th Of March PDF Filler has deducted $274.26 from my bank account.

I have not authorised this and would like a refund.

I do not hold a subscription for this (I have in previous years) and would never authorise such a huge payment for a software program that I do not use.

Please help to resolve this matter urgently

The bank has listed it as:
P-D-F Filler [protected] USA USD 180.00 incl Westpac Foreign Transaction Fee AUD 8.53

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8:07 am EDT
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PDFFiller Unauthorised payment

Pdf filler credited £77.26 from my account without my authorisation. I was not informed about it prior nor I received any kind of notice. I have used monthly subscription from pdf filler in the past but crediting my account for an annual subscription without my knowledge and consent is borderline scam. Charging someone £77.26 for a single time use which was eventually aborted is the biggest rip off.

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7:33 am EST
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PDFFiller An unauthorized charge of $96 march 5 2020 at 4:37 am

An unauthorized charge of $96 was debited from my account without my authorization on March 5 at 4:37 am . I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited. If I agreed to a subscription it more than likely would've been a monthly one, not a $96 dollar deduction. I'd hope to expect a refund.

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7:09 pm EST
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PDFFiller Unauthorised subscription

On the 27th of February 2020, an amount of R1 514.68 was paid from my account to PDFFiller which i did not give consent to. The reference no that came through with the notifying sms is: 617-3964. I used PDFFiller the previous month in completing a form but did not agree to any subsription. Please refund my money back into my account because it was there for a reason.

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Update by Marumofase Elias Chulo
Mar 02, 2020 6:41 am EST

Good day

Thank you for responding and attending to my complain. I will appreciate the refund so much and I surely will indicate to you once i have received it.

Regards

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12:42 pm EST
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PDFFiller I was not aware there were subscriptions plans

Hi, my name is Luke Capstick I created an account with PDF Filler a month ago and only used it once. I never intended to create a subsrciption because I was not aware there were subscriptions plans, plans I would not have agreed to. I was not walked through any subscription options nor was I notified of any fees, until I was charged with £80 without authorisation. Is there any way I can get a refund? I only used PDF Filler once in January and I will not be using PDF Filler again.
I have used the chat box which I have been ignored on, and the number does not work to contact them,

Regards,

Luke

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I
Izuan Maarof
81750, MY
Jul 06, 2022 12:11 am EDT

Hi, how to cancel my free trial and subscriptions? Your support team advise as the following link. https://www.pdffiller.com/en/support/help-center/manage-account/how-do-i-delete-my-account is totally different when I try to use the same steps in my account. I cannot find the button "cancel subscription" as shown in the advice's link. There is only "cancel my free trial" button. Is it the same?

Your advise is most appreciated.

Thanks and regards.

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M
6:19 am EST
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PDFFiller $96 was debited from my account without my authorisation.

I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited online.

Then today I received an email informing me of the $96 charge. I confirmed this amount had been debited from my account. I am a disabled pensioner and as a result of this site's underhanded dealings, I cannot pay all my bills this month and may lose my electricity supply.

I'm pursuing this with my bank but I am extremely upset and angry about this behaviour.

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7:01 am EST
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PDFFiller Unauthorized transaction

I ask for a refund from pdffiller.I have chat with them and they promise to refund my money.they said it only take 5-7 days..but still i did not get my refund.
When i ask them back, they give me this receipt as a proof of refund.i dont know if the receipt is sufficient enough to check my refund with bank because the bank needs Application Reference Number to check if they really have refund my money.
Please refund my money.
You can reach me at my email [protected]@gmail.com

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Update by Nurd
Jan 26, 2020 9:37 pm EST

As of today, 27 jan..pdf filler has succefully credited the refund to my acccount.
This issue is resolved and restored my trust to the pdffiller company.
Thank you

Update by Nurd
Jan 26, 2020 2:02 am EST

As of today, theres still no refund on my bank account.for your info, recently theres another antivirus company frim Ireland auto debit my account on 20th jan and succesfully refund my money on 25th jan.it ONLY TAKES 5 days, i REPEAT 5 daysss for that refund transaction.
Plzz be fast

Update by Nurd
Jan 24, 2020 12:16 am EST

Still dont get my money.have contacted the bank.they cannot trace any refund transaction.so fast taken people money, but so slow when it comes to refund back.

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7:47 pm EST
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PDFFiller Never heard of this website but i'm charged 31.20 every month

This website has been charging my debit card each month but I have never signed up for anything. I want a refund of my money that I did not spend. I have tried signing in with my emails and none of them are in the system. I would very much like a refund or a cancellation of the charges at least so I do not have to make a new bank account. I have never heard of this website or application and have no interest in purchasing anything.

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10:14 am EST
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PDFFiller Unauthorized payment

I created an account to fill out a piece of application on December 4, 2019. And I just used it one time, it cost me 128 CAD? Also, the website did not mention that this service is charged in USD. I do not have any intention to create an account and have a subscription. Their system just kind of forces you to do it. And they have you to provide your credit card prior to their service. Another thing is, you were not informed that the amount as well as the date that they will be charging your credit card. Instead, they just go ahead and charge your card before even telling you. But $128 for a piece o paper to be filled out is just way too expensive. When I was on the page, I did not see any other option of subscription. Charges and when would it be applied are just not clearly stated. It made me felt like I was scammed.

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3:07 am EST
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PDFFiller I never intended to create a subscription

Hi, my name is Jordan Thompson. I created an account with PDF Filler a month ago and only used it once. I never intended to create a subscription because I was not aware there were subscriptions plans, plans I would not have agreed to. I was not walked through any subscription options nor was I notified of any fees, until I was charged with $80 without authorisation. Is there any way I can get a refund? I only used PDF Filler once on November 27 and I will not be using PDF Filler again.

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12:43 pm EST

PDFFiller charged my card without permission

I wanted to use their service but because their service didn't help me with what I needed, I had to cancel my subscription, either way they charged my card with $87.10. And I want my money back

Because I cancel it. It didn't work for me and that's why I canceled. So please help me get my money back. I can't pay that amount and they had no right to charge my card

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R
Renall
, US
Dec 10, 2019 10:39 pm EST

I wanted to use their service but because their service didn't help me with what I needed, I had to cancel my subscription, either way they charged my card with $27.76 And I want my money back

Because I cancel it. It didn't work for me and that's why I canceled. So please help me get my money back. I can't pay that amount and they had no right to charge my card

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7:01 am EST
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PDFFiller Unauthorized charge to my account

Hello I was charged $180 from this company and I do not have an account I did not give anyone my bank info or authorization for such purchase. Please contact me for reversal of funds immediately I will also be filing a dispute with my bank. I had to look up what the company was I've never heard of this before. Please help me resolve this issue today thank you

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Know_Your_Rights
Know_Your_Rights
Roanoke, US
Dec 23, 2019 11:41 pm EST

This one http://autosyncdb.com/en/

Know_Your_Rights
Know_Your_Rights
Roanoke, US
Dec 23, 2019 3:30 am EST

Perhaps the database malfunctioned, or it simply is not correctly synchronized, as it has different versions of the update. To prevent such problems, in my work I use AutosyncDB, with which I synchronize the SQL databases and the update is automatic. It is also a huge plus in the fact that it works the same with online databases.

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K
10:31 pm EST
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PDFFiller [protected]

Hi

I work for the company Ryans Management Pty Ltd in Australia. My companies credit card is being charged an amount yearly of $72.00 US Dollars.
We have been charged on 09/07/2018 and again on 19/07/2019.

Can I please be notified of what this charge is for and how I can put a stop to the charge?

Thank you
Regards Krystal Condon
FINANCE ASSISTANT

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10:10 pm EST
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PDFFiller Money taken from account

$125 dollars had been taken out of my bank account for no reason. I joined on the free trial and it hasn't even been 2 months yet but so much money has been taken out of my account from them. When I went on there website to see what was wrong many other people have complained of the same thing happening to them. I want a full refund of all the money that was taken out of my account for no reason at all.

Thank you.

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.

PDFFiller Customer Reviews Overview

PDFFiller is an online platform designed to streamline document management. It offers users the ability to edit, sign, and share PDF documents from any device. With a suite of tools, users can fill out forms, add text and images, and create legally binding signatures. The service also provides features for document storage, organization, and encryption for added security. PDFFiller aims to simplify the process of working with digital documents for individuals and businesses alike.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller
Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Unauthorised charge was posted on Apr 17, 2024. The latest complaint Horrible scam was resolved on Mar 28, 2024. PDFFiller has an average consumer rating of 4 stars from 480 reviews. PDFFiller has resolved 319 complaints.
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  1. PDFFiller contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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PDFFiller is related to the Web Services category.

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