Payoneer
reviews and complaints

Date of the Incident: Permanently since December 2020, main incident dates: 12/16/2020, 12/17/2020, 12/28/2020, 01/03/2020, 01/23/2020, 01/27/2020, ...

Customer ID: [protected]

Full Description Of The Incident: Last year, I relocated from Germany to the United States (my home country), and I tried (!) to change my address in my Payoneer account plus my associated bank account for this reason. For this purpose, I was requested to upload several documents into my Payoneer account, such as a current utility bill, which supposedly was "unclear or not readable" at least once, my social security number/card (which is something I really do not do normally, as it is a piece of information that is highly sensible and should not be available to too many not personally authorized individuals), and a copy of my passport. I had to reupload different copies again and again, although the first one was actually used for U.S. government and other official issues, and never had I heard a complaint about lacking readability. Now I uploaded another copy of my passport, as I received funds into my Payoneer account, but I do not receive any status notifications. This is so incredibly slow and not feasible for freelancers.

Desirable Resolution Of Complaint: I would appreciate a speedy verification and more customer friendliness. I really favored Payoneer for receiving funds while in Germany, but now that I am in the States I cannot afford to waste so much time and effort in receiving the money that I earned, and in time.

Issue from 17/SEP/21

Client [protected]

For a month I have had three issues that I have not been able to resolve by any form of virtual contact

Card deactivated - I have not been able to reactivate it from your system.
Annual Fee Duplicate charges - I have not been given the reason because the charge is identical.
Withdrawal to my bank account - The current balance does not appear to make a withdrawal

To date I have not been able to contact me by phone or chat and your ticket system has not solved my problems, meanwhile I have a balance trapped in your system without being able to withdraw.

I cant access my funds to withdraw as I wanted to change my phone number. I reported this for a week ago and made several calls. They just promises the update within 24 hours but there is no update yet.
I cant pass the 2 step verification to get into my account and can't access my funds.

Your Transaction ID - 5X472815E1267414M
Graham Lewis [protected]@yahoo.com
I have paid out money to shoprite money market to receive funds from payoneer now you want a fourth payment?
I had to borough this money from people as I lost my job during lockdown.
I want my money back to reimburse the people I lent it from.
PLEASE ASSIST as this is not good for your name this being done through using Payoneers name!
I will in future not recommend you to anyone if this was a scam. Payoneer obviously not safe to use for sending or receiving funds.

I have not purchased anything on this and no transaction is in pending... And even though I have got 2000$ it's not showing on my payoneer account. I think payoneer is stealing users funds nowadays.

Sir/Madam,
I tried logging into my Payoneer account yesterday, August 24, 2021 but got a message that my account has been blocked. So I should contact them. I tried reaching out to them severally but keep receiving the following automated email: "Thank you for contacting Payoneer Customer Care. We regret to inform you that, due to a violation of Payoneer's Terms & Conditions, you can no longer receive or make payments using your Payoneer account.

We have closed your account and deactivated any Payoneer cards you may have. As such, Payoneer Customer Care can no longer provide assistance for your account.

Due to regulatory reasons we are unable to share the exact reasons for closing your account, however account closures are typically".

It should be noted that this account was reopened only in June 2021 and my USD Mastercard activated in July 2021. I have not received any payment yet. The only transaction on this account is a return transfer of USD 9000+ from my Skrill account back into my Payoneer account. This is money which I had withdrawn from my Payoneer account to my Skrill's account back in 2020.

My Euro Mastercard was debited on August 20, for a monthly subscription. So, I believe my account was blocked only after August 20, 2021. Yet, I did not carry out any transactions within this period.

I noticed this issue only yesterday following a message from one of my clients (Day Translations Inc.), stating that they were unable to find my information in Payoneer for my monthly payment.

Please note also that the 9000 dollars constitute payments that had been made over years by my clients registered with Payoneer.

I withdrew this money in 2020 to my Skrill account because back in 2020, Payoneer asked me to do so on the grounds that they could not verify my address. After countless back and forth with proof, they reopened my account in June 2021 and issued me a new USD Mastercard, which was activated in July 2021.
After activating my card, I decided to transfer the funds in my Skrill account back to my Payoneer account for easy access via Mastercard.
Could this be the reason?
I am just so confused and frustrated. I am a professional Translator and receive payments for my services from all over the world. I have not done anything illegal.
Can you kindly look into this issue?
I will remain attentive to your response.
Sincerely

On April 7th an ATM that I used in Brazil with my pre-paid Mastercard credit card from Payoneer did not dispense the money due to an error counting the money, but the USD468.21 was deducted from my card.
In the bank where the ATM is located they confirmed there was an error counting the money.
On April 23rd I opened the ticket [protected] in Payoneer... and since then (including today) I always receive the same standard answer that it is in the disputes or chargeback department and that it could take 90 days to be solved...
On May 26th someone in Payoneer informed that only on May 27th the issue was sent to Chargeback department (more than one month after my first ticked) and that they would send it to Mastercard that would send it to the company where the error occurred (I suppose, the bank where the ATM is located) and that they would have 45 days to give a first answer... it is already 53 days ago, so they should at least have this answer already.
This money refers to a whole week of work and it is not acceptable that they do not act on having this solved.
In case they have not completed the verification process yet, I would like a detailed information of the status.
Have them already contacted the Mastercard? Has the Mastercard already contacted the bank (with the failed ATM)? Has the bank already given the first answer, which one was it?
The problem was in the ATM 153 of a Santander agency 0111, around 11:50 on Apr 7th. After the error in this ATM, I have withdraw the same amount in another ATM (155) of the same agency, which succeed.
I am very disappointed on the non interest that Payoneer demonstrate on solving this.
And this is why I am asking your help, since I have already spent too much time only trying that people check the status and makes things going ahead... which unfortunately I really believe is not happening...
Thank you!

Payoneer Reference no:
[protected]

I am using from more than 3 years Payoneer account services with standard goodwill. Payoneer Reference : [protected] I kept GBP & Euro in Pioneer's account to settle the boy after raising the child well in education. But I recently went to check the GBP balance in Pioneer's account and saw that all my GBP & Euro balance has been transferred which is Unauthorized. All of GBP & Euro balance sent to other Payoneer accounts. I believe this may happen within Payoneer activity and Payoneer will take care for these unauthorized amount. The date, amount, transaction number and details of the unauthorized transactions which was transfer are given below:

15 Dec 2019 Transaction ID [protected] 5000 GBP Completed
14 Dec 2019 Transaction ID [protected] 15000 GBP Completed
13 Dec 2019 Transaction ID [protected] 14700 EUR Completed
17 Dec 2019 Transaction ID [protected] 5000.56 GBP Completed

I informed to Payoneer Inc. dt June 26 2121 it's almost one year and half later.

At first they told me I need to verify my identity then they set me with new login info to operating my Payoneer account. Secondly, they said Investigation in underway and I need keep patient. I reply them with details and file report to BBB. Then they email me to update BBB.org report and I thought they will in favor me so I resolve the report on BBB. Now once again I like submit new report.

They Name Jeanine one of the Case Specialist emai me their records show I did withdraw my local bank GBP and EURO balance after they unauthorized transaction. This is totally lie. I did not made any withdrawal to my local bank after unauthorized transaction has been happen.

I reply her explanation I did not. Then she said she can not give ay guarantee for money recovered, reverse or refund. So, this her message clearly visible they wont do anything and will not give me refund as Unauthorized transaction made. They were determined how to cheat, scam with me.

Today Jeanine email me investigation has been completed and they can not give me refund or none money recovered.

Did you guess what they do? They scam and broken their rules. Every company has policy to favor about unauthorized transaction but Payoneer Inc. do nothing and they kept my money on their own pocket.

After every payment made confirmation email reach to sender email. But they did not sent me confirmation email after transaction made. Even they don't alert by email any other IP logged my account.

All of above details proved Payoneer Inc. did not fare investigation and they were alert ignore my refund.

Can you please expedite the case against Payoneer Inc. and help me to get money back/recovered?

I am totally desperate with payoneer, my money never reached my bank, several attempts to contact them was unsuccessful. They respond after 3 days. Delay tactics and final thing is no money in my account. And it disappears like that.

I am a citizen of India living in Hungary for my studies, I wanted to create an account for getting paid from my clients, and now I cannot get approval for my account because I do not have proper documents in reference to their systems. The truth is their systems are not accepting select documents provided by the government. Paypal is far far better than this payment service named gimmick. No proper customer service is the most frustrating thing about this company. Always automated reply. Every time, every single time.

Payoneer put my account on "review" and after few weeks closed it without any explanation or valid reason .
I tried contacting them few times to understand what is the reason but no answer just generic automatic response.
After a year of activity that they made a lot of commissions of my transfers, once I kept balance in the account they suddenly decided to freeze it.
While holding my funds without the ability to transfer / withdrawal they cancelling my attempts to withdraw or transfer the funds with false reasons and lies that the target bank rejected, I checked with my bank but nothing didn't get there and they didn't block any transfer
Literally stole 50k euro from me

For last month and a half I have "pending" transaction.
Called customer service twice now, been told they will send me some details in letter... but... nothing. Really upsetting and disappointing.
Not sure who I have to talk to and where to find them.
Also I wrote a letter to customer service on top of that, but no response for two weeks
I had transactions previously, also was not the smoothest process, but at lest I had a clarity after calling customer service. This time customer service would keep me on the phone for 15 min just to tell me that someone will contact me later with some details... as I said I never been followed up.

Worst customer support, poor UI/UX. Payment hasn't been credited for 2 weeks. Unable to locate funds.

trace ID [protected]
Customer id: [protected]

No one responds on Twitter, Email, Chat. This is really really frustrating.

Who will help?

I should have had the money in my account on the 03/02/2021. Instead I get asked a questionare. It was not clear that Payoneer needed proof of address. After several conversations on the Friday I eventually found this out. After speaking to 9- 11 staff members (including a supervisor) I was told it would be sorted and my case was being escalated. Come the weekend nothing (as guess it's not business working days). Monday the 08/02/2021 still no payment. I rang and they said it will be processed by Tuesday the 09/02/2021. What a supprise to find it was not. I rang and chased this up again being told different information. Told it will take a further 1 hour to clear. (At around 11.45am) nothing arrived by 3pm rang again was told it will take another 3 hours. Again no payment by 6-7pm. Rang again to then be told there was a technical difficulty. No explanation why its delayed and its been escalated. I could not belive this so rang again a bit alter I was then told I will be payed by the end of the working day I asked when this was 11.59pm hours and its been esculated. What a shock its now 5.47 am on the 10/02/2021.Guess waht no payment. How can paypneer justify keeping my wages that I have earned for this long? I have bills that have bounced and lack of sleep due to being told so many different things. A man said at one point we are working to standard operating procedures. Maybe he did not know that I know what that is. Being a scientist I know what that is in detail! Being told so many different things, no one is working to a SOP. I have wasted many hours on webchat and ringing up. Stressed, trying to work, home school my children as a single parent and you have created a lot more stress. I cant sleep properly. In all this has been a mess. I am complaining as I am fed up of ringing and speaking on webchat to be fobbed off with the words "escalated". You have the money I was paid. It should not take till nearly a week to sort this mess.

I am a Payoneer user and they cancelled my Mastercard card issued by Wirecard services in December 2020. Since then, they have asked me to apply for a new card from stage 1 and since then they have rejected all the official documents I submitted, repeating the same old BS that they cannot accept this and that. These documents were all acceptable when I initially opened an account with them.

After several emails to support, they blocked my email address and I no longer have any means of contacting a kive person. When they cancelled my card without informing me, I had more than 20k in my account which to this date, Payoneer refused to issue a card or let me withdraw to a bank account. All emails to them were blocked or ignored.

It's almost two months my Payoneer account declined all my payments! although I connected with PayPal account! they are not responding! customer service is beyond worse! cannot reach anyone to help! the mail is just automaticity reply!

I wish there is another company to work with.

Dear Sir/Madam,

I am facing a little problem. I opened my account as freelancer guru.com and amazon.com store is added also. I was waiting to receive payments at the beginning of a startup sales and receiving a few bucks total waiting to receive the next big ones.
My account was added to amazon store to receive payments and paying taxes is set up for W-2 and 1099g forms. I am working on contracts in USA and traveling at this time temporary to my 2nd. Country. So, I am known to the IRS of USA as tax payer as employee and latest little payments for sales.

I applied, long time waiting, for tax benefits lately distributed to all residents and citizens of USA. The IRS sent a payment of $1200 to may account using Bank of America checkings. I was informed the IRS is not listed in my account to receive payments from them. I read, by request, companies/institutions not listed can be added by request. So, I am requesting to add the IRS as a company/institution paying to me into my account thankfully and with all my respects for even one last time if you decide.

I'll appreciate it handling to me the above transaction in any way you see suitable to receive it into my account or any alternative way so not to loose it or spend long time on it. Thanks

Have a great day...

Kkmal A. Hammouda
[protected]@gmail.com (payoneer login)

My account access appears to be restricted payoneer

I was request a refund on Aug till now they told me still need verify for 3-5 day. I already call on Aug 1 time they told me same.. Now ur november they reply say that need check against.
I got payment from a refund usd420. Payoneer say was refund to my bank but I also thought payments some times takes upto 3 days to reflect in the account. There's was nothing in my bank now already 3 month I emailed them they s ask me to verify again again I am waiting 3 month it I was scammed. Till now they never reply my email...

Over a month now with this company trying to get my account unblocked again. Several emails and steps I've followed to send my ID documents as proof that it is my account. I have money in there that I would like to withdraw. Surely they should be taken to task and have some federal laws to close them down? If someone reading this has any suggestions so that we as customers can put an end to this pathetic excuse of a company.