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1.6 14 Reviews

Paycom Complaints Summary

2 Resolved
12 Unresolved
Our verdict: With Paycom's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Paycom reviews & complaints 14

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Newest Paycom reviews & complaints

ComplaintsBoard
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7:43 pm EST

Paycom My paycheck

I did a contract with Kevin Best who has been with you all for a long time. When I got contacted for the job I did all my work and more and sent it off. I started on October 16 and was to get paid on Nov 16 which never happened. Then Kevin told me I would get paid Nov 20 which is today and nothing in my account. I have been texting and calling him all day and he has basically ghosted me. I brought supplies that I didn't have the money to buy for him not to pay me. Please get back in contact with me at [protected].

Sincerely,

Shondoria Graham

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2:37 pm EDT
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Paycom Payroll

My company uses Paycom for three entities. One of the entities was shut down eight months ago. We turned off the reverse wire for that company since it was no longer operating. Paycom attempted to pull funds using the reverse wire and the request was denied. We were told the request was for an annual fee for service. Paycom was told we needed to decide if we wanted to continue to use the service for the shuttered company and that we could no long pay by wire or by ACH for this company. Two days later Paycom shut down access to all three of our entities even through the other two entities were operating, the reverse wire requests were working for them and had no balances owed. No one in the two operating companies are able to access payroll. We have attempted to pay this invoice, even though we are unsure it is needed for the closed company. But Paycom has shown no urgency to resolve the matter. This is not a trustworthy company.

Desired outcome: Warning to other users and potential users of Paycom

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8:53 pm EDT
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Paycom I made a transfer into an account bearing [protected]/paycom (opay) Mtema TERUNGWA. And I need the money to be transferred back to me

Mistakenly I transferred about 36000 naira into an account bearing [protected] /paycom (opay) with the name Mtema Terungwa which is my name (the complainant's) and I didn't receive any alert on my phone. Please; I need your help if the money can be transferred back to my FCMB ACCT NO:[protected] (Mtema Terungwa). Hoping to receive a positive response from you sir/ma

Desired outcome: Please , I would like the money to be transferred back to me back to my account as mentioned above

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Is Paycom legit?

Our verdict: Complaints Board's thorough examination reveals Paycom as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Paycom stands out for its commitment to quality and security. Clients considering Paycom should delve into its customer service record to gauge compatibility with their expectations.

Paycom earns 91% level of Trustworthiness

Perfect Trust Endorsement: Paycom achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Paycom. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Paycom has claimed the domain name for paycom.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Paycom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paycom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Paycom as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Paycom have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Paycom and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Paycom has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
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2:57 pm EDT
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Paycom Customer service/tax filings-payments

I am genuinely fed up with this Payroll/HR Service at this point. I have purchased the use of their system due to the variety of services they offered and the customer support I received in the beginning. Now...it seems every time I have to contact Paycom with a question, there is a new account specialist listed.

We are also having issues with our taxes being paid. We have received a third notice from the IRS about our taxes not being paid and no one at Paycom seems to want to answer to this or provide proof. Not sure if the lack of response is due to the employee turnover or no one wanting to be responsible for the tax payments.

Not sure what it is going to take for Paycom to start resolving these tax issues and customer service issues, but I can tell you I am going to start searching for a new provider! Very frustrating and disappointing! Not to mention they are more expensive than the rest of the service companies anyway! I thought I was paying for better service, but that's proven to be untrue.

Desired outcome: I want PAYCOM to provide a more urgent response AND fix the problem with the taxes not being paid on time or at all. And fix customer service issues

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1:10 pm EDT

Paycom My atm was a hack on my sportybet and deposit the money into paycom

Someone hack my Sportybet and entered my deposit profile on Sportybet and use my ATM digit to deposit into my Sportybet account and later send the money to Paycom account.I wil provide to you the 2 paycom account end with..6833 and..0996.

I want you to help me so that my labour on this money will not go in vain. I have made a report to my Bank and I have wrote a letter as well. They have reply me with complain ticket, also Sportybet have said they will provide for the person account and assistance to the issue. Please help me for God sake. I will be available if you need me or my present with Sportybet account and bank ATM evidence. They withdraw #500, 000 between 09:29 am to 09:31am same day (Friday 03/9/2021).

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Robbie Watson Sr
, US
Feb 13, 2023 12:50 pm EST

Did they put money into your account. If so keep it. You can't legally get in trouble because the security cameras at the atm will not show you if it was someone else.

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4:00 pm EDT
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Paycom Online Job application

Paycom is requiring a social security number to be entered in order to apply for a job. This by itself is troublesome.

But it also requires me to "sign" that I have read its disclosure statement and understand it. However, there is no link on the page that explains their disclosure policy. They provide no information on how long they will save the social security number, with whom they will share it, where it will be store, and under what circumstances it will be stored.

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10:15 am EDT
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Paycom Unauthorized account created in my name

I woke up this morning on my to see that my account has been debited with the sum of 20000. Later saw that someone hack my sporty bet account and debited Money from my account then created a paycom account with my name without paycom checking the account name and details thereby allowing sporty bet to give permission to the person to login and withdraw the money from the sporty bet account to the new created paycom please I need help concerns that o really need a refund from paycom

Desired outcome: Refund

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12:17 pm EDT

Paycom No Time Management or Clock in Options

The clock-in feature is only showing up on half our employee's apps.. How do you resolve this issue? Is there something the employees need to do to get access to the clock?

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4:40 pm EST
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Paycom Payroll

Our company uses paycom for recruiting, hr, benefits, time-off approvals and all those modules are great, we really like them. The employee app is really great too. However, our cfo is requesting that we find another payroll company because paycom takes forever to file our payroll taxes. This causes delays to our month, quarter, year close by almost a month. Every other system our cfo has used has filed the payroll taxes and generated reports within 2 weeks of the payroll run. Paycom takes 6 weeks. Why? The reports are not accurate until after the taxes are paid and often the paycom reports will even be different each time you run them... Minutes apart. Payroll tax filing and reporting are the heart of any payroll system. Why are these areas of paycom so inferior. Also you are not allowed to speak with anyone in the tax department, so it takes a week or more to get answers with customer service reps as the intermediary. We were told that the tax department reps aren't tax experts so that's why we can't talk to them. Our payroll company should know the payroll laws, we shouldn't have to research and tell them the regulations. We have escalated these issues to customer service manager who said that's just how it is... And to our local client relations managers who came onsite and actually attempted to sell us additional modules. They had no interest in addressing our complaints. We will sadly soon be a former client.

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1:57 am EDT
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Paycom Discriminating

I have had quite a negative experience with this company recently and can see on several other internet forums I am not the only one. I have submitted my complaint formally to the EEOC. I want to know if anyone else has experienced discrimination through this company. Unfortunately, the reviews on the other boards/forums don't give you an option to communicate with the other posters. I don't know if the other people who have experienced what is obviously discrimination through Paycom anywhere but something needs to be done to either stop the company in it's tracks or make them change their ways. This is America and there are laws for a reason. I basically had a job offer rescinded due to items on my credit, most of which were medical in nature. It was so odd as to how the company approached the situation and I am still in shock for their responses since! I really don't want to get into much more personal details but I hope that there are others out there who are willing to respond. It is not right.

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6:08 pm EDT
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Paycom Harassing

Paycom in Lewisville, TX has been harassing us for over 6 months now, stating they are a Software provider for HR when in fact they are a payroll provider. It started with the first gentleman (not knowing who he was speaking to) telling one of the owners, after she stated that we were not interested, that he needed to speak with someone that was competent to make that decision. A month later around March 2015 Katie started calling several times a day, from different numbers, trying every extensions in our office, and will not leave a message. She calls our office, at least 3 times a day before 10am for the same person that is neither in the office nor does this person make this decisions or wants to speak with her. She is harassing us on a daily basis! At this point IF we ever wanted to look at payroll services, WE WOULD NEVER CONSIDER PAYCOM!

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11:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Paycom Pay Stubs

Paycom is a company the processes payroll for companies. The company I worked for filed bankruptcy and went out of business. There was no one at the company to get a hold of. I called Paycom and they said I would need a Company ID to access the information which is only known by HR, which is non existent. So now I have no access to Pay Stubs. There has to be someway to get that information from a closed company. Paycom is a SCAM. If you are a company thinking of using there services, DON'T, you will regret it in the long run.

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Seth Mendel
,
Apr 14, 2008 8:21 pm EDT

Paycom just took 35 dollars out of my account and I don't know why. I just want to cancel whatever it is they think I got from them and have this not be an ongoing problem each month. What should I do?

ComplaintsBoard
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10:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Paycom Scam and cheating

I am currently an employee at Paycom and i think there is definately a bright future for Paycom. There are also a lot of things Paycom needs to improve on. I am going to list a couple of things I think Paycom needs to change that will help us Paycom in the long run.

I was doing some calculations on a revenue per employee basis compared with other current public payroll companies. We (Paycom) as a company has somewhere around 200 employees and we produced 14 million dollars in revenue last fiscal year. It calculates to $70, 000 of revenue produced per employee. ADP produced 9 Billion dollars of revenue last fiscal and employees 47, 000 people. ADP produced $180, 000 of revenue per employee. Paychex is another payroll company that is very similar to Paycom. It employs 12, 200 people and it produced 2 Billion dollars of revenue last fiscal year. The calculations come out to be $163, 000 of revenue per employee.

What all these numbers mean is that Paycom running about 2-3 times less efficient then other current payroll companies. This is not going to help Paycom in the long run. Paycom really needs to look at their strategies and figure out what they need to make Paycom more efficient. They really need to find out if having 99% client retention is really something that can be actually cost efficient. What good does it do to go public and then your 1st quarter operating margin is 3 times worse then your competitors. This will catch investors eyes and not in a good way.

As a payroll specialist I find it too easy for customers to call me and ask questions when I know if they have logged in and tried they could of figured it out their self. This is really great and nice for the customer, but it is not great for all the specialists that have to take all those kind of calls all day and can get all of our tax issues done on time. I think we are very understaffed in the first place. Having this strategy might produce enough revenue in the short term, but its not good for the long term health of the company. In five years, if Paycom ever goes public. We will run into huge operating margin problem and also see an employee retention problem because all of it will stem from our 99% client retention (spoiling the client) strategy.

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Meghan Blair-Valero
, US
Apr 17, 2017 11:34 am EDT

They regularly overcharge fees, draft from the wrong account, fail to make tax payments on time and fail to put standard tax rates into their system correctly thus grossly over assessing taxes. Their payroll staff giving tax advice they Googled isn't inspiring much faith either. I'd pick anyone else.

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traveller0112
, US
Aug 20, 2016 9:55 am EDT

I'm an employee at a company who uses Paycom. Due to cancer, I have medical bill garnishments. Paycom charges $10 per pay period for anyone having fa garnishment-even when you haven't made enough for them to deduct the garnishment amount. This doesn't seem quite right.

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JulietEllis
Austin, US
Jun 03, 2015 3:37 pm EDT

Paycom has not provided our company with even the minimum level of acceptable service. The product itself is not bad, but the customer service is abysmal. They treat customers like we are an inconvenience at best, or more frequently like the enemy camp. Here are just some examples of the service fails we have dealt with over the last 60 days:
500 checks were written on the wrong bank account - not even one of ours! Most of the checks were distributed and bounced.
3 days after the scheduled pay date we received 500 replacement checks. They were neatly stuffed and sealed into individual envelopes - WITHOUT SIGNATURES!
For all of this mess, with bounced checks, check cashing places threatening to turn us in to the DA, bank reconciliations that took countless hours, Paycom was kind enough to waive the fee for this debacle! Gee...thanks - NOT.
They do not follow instructions, even written instructions and somehow decided that they would deduct FICA last out of the paychecks (in a tipped environment this was a very big deal). Rather than fix the problem, the supervisor called to argue about semantics. Common sense and IRS rules were out the window, and no offer was made to resolve the issue caused by incompetent "help" desk people.
It is the habit of Paycom to call rather than email when they totally drop the ball. This is assuming the customer receives any response at all. CYA and misleading statements seem to be the only aspects of Paycom staff training that are thorough
Sadly, the set up of our system was even worse than the ongoing lack of service. Written promises were not honored. Claims of functionality were misrepresented (lies), the transition was incomplete, 90 days behind schedule, unprofessional and incomplete. Our company's decision to transition to Paycom was a big mistake. Be advised to do a little research before following in those footsteps. It was a costly error and will likely have long lasting heartburn, even after we move on.

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12:00 am EDT
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Paycom - Taking my money for no reason

PayCom.net has been taking £20.80 from my account for the past 3 months and i have no idea how to stop it... its taking my money for no reason and i will do everything i can to screw them over!! How can i stop it?? Advise smb!

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