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1.3 145 Reviews

Party City Complaints Summary

11 Resolved
134 Unresolved
Our verdict: If considering services from Party City with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Party City reviews & complaints 145

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D
10:21 pm EDT

Party City terrible customer service

While purchasing an order of balloons on 10-4-17 in the Centereach Party City i was incredibly unsatisfied with the customer service, particularly reguarding the cashier Peter. He was incredibly slow and refused to offer my 25% coupon without calling a manager up to validate. He began to ring up other customers while my balloon order sat and waited for nearly 15 minutes without being blown up. Extremely dissatisfied and disappointed I took my Mylar balloons to Party City in Stony Brook where they had no problem inflating them free of charge.

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DCosteIlo
, US
Oct 06, 2017 11:45 pm EDT

Oh and I complained to the manager about Peter, and told him how slowly he was working, and he explained to me that Peter had a developmental disability, he had down syndrome. I asked the manager why the was hired if he had down syndrome. He said that Peter was very high functioning but still struggles. I told him that they should not hire these people. Well from now on I will shop at the Party City in Sunnybrook because they don't hire potatoes and mongoloids. The manager basically stood up for this idiot who should be instituted or drowned at birth because there is no need for mongoloids and potatoes in our society.

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C
9:47 pm EDT

Party City customer services

Went in for my 2 year olds costume i like to be early .. soon as we entered everyone was busy putting away halloween accessories or and props that was fine but what wasnt fine was noone stopped to asked if i needed help or any other customers.. In all of my 5 years of working retail customers come first you drop what you are doing and attend your customers that is what makes them come back . Never going back . Extremely bad customer service had to ask more then once for someone to stop what they were doing to help me for my childs costume. And also one costume per customer a very bad policy.

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S
5:27 am EDT

Party City nothing but a headache

More and more often I started having issues with them, and that's a reason for me to stop dealing with this company. Because it's disappointing. They are often late and never deliver orders in time. It only means to me that they are completely unreliable and I don't have to deal with them. It took me over an hour to reach one of them and clarify the situation.
Guys, you'll lose your business if you continue working this way.

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9:39 am EDT

Party City customer service

hi my name is Janine sartini I was in party city shopping on may 24th around 6:30 pm for my daughter she needed a costume for school when I went to pay it rang up as fullprice so I mentioned to the cashier it was on the clearance rack and another employee said same thing when I asked to speak to manager she was rude and told me basically tought love there is nothing she can do so I asked if someone can go in the back to do a price check and she refused so I went back there to double check what the sign said and my son who is 4 years old followed me because of the employs not wanting to there job my son was hurt a rack display (white metal) was sticking out in the aisle with nothing in it my son didn't see it and it sliced open his shoulder I would like to report the manager who was unprofessional thank you my number is [protected]

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6:53 am EDT

Party City ruined our party

They promised fast shipping but my order arrived very late.
I bought many things from Party City and needed everything to be here by a certain date, but unfortunately shipping was very slow.
I tried to get a refund but they claimed that was impossible.
They said that in case of damaged or defective product it was possible to get a refund.
Items arrived 5 days after the party. This is absolutely unacceptable and I am extremely disappointed. Wanted to make a surprise for my son but Party City ruined everything.

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S
4:35 pm EDT

Party City personalized bottle openers (printed epoxy label)

I purchased these bottle openers as a wedding favor at end of march. They arrived on the 6th but I wasn't able to get to them to look at them until the 16th. When I opened the box their description was far off from the actual product. 1) the product said "minimum assembly required" I hadn't realized that minimum meant you were to take 3 raw pieces of product aka the metal opener the epoxy dome and sheet of stickers and assemble them all into a product that bares only a small resemblance to the product shown on their web site. I bought them from party city because they looked nice on their website but the product I got was the same product that I had seen on other website for half the cost. I have also sent in multiple complaints to the online costumer service that have all gone unanswered. I would like to know what I can do because there is "no returns on personalized items" even if there is a horrible description of the product online and a picture that is false represented but I cannot get anyone to answer me back.

Ship ID is [protected]

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A
12:35 pm EDT

Party City ads

Hi there my name is Ashanna. I have been informed that someone on your site has put my personal number on their ad. I did not give permission for this to happen. I don't know what the ad is for, all I know is that it is for some type of party. I have had many calls and I suspect that it is for sexual parties. If you could please contact me on my mobile number [protected] or my email [protected]@outlook.com I would be very grateful, as I want to get my number of the site.

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S
3:40 am EDT

Party City they did not cancel my order

I sent them a message asking them to cancel my order. I felt that something was wrong when they did not reply. Party City did not reply no matter how hard I've tried to reach them. I made a mistake when I ordered from them and I needed my money back as soon as possible.
Several weeks later my order arrived.
After I received the order they finally replied and lied that they never received my cancellation request.
That was a complete lie! And of course they said "no" when I asked for a refund. Terrible site to deal with, avoid them.

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Z
1:59 am EST

Party City bad site!!

I ordered something from this website PartyCity and the same day I contacted them and asked them to cancel my order. These people assured me that there was nothing to worry about and later I received a message stating my order was cancelled. But there was nothing mentioned about refund, so I contacted them again about my money and they said that they need approximately 5 business days.
One week later there was no money and they suddenly stopped replying. For about a month I heard nothing from PartyCity and then one day my order arrived. These scam artists never cancelled my order and they lied about everything. I will never buy from them again and I'm disgusted with that kind of attitude and their total disrespect!

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C
10:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Party City "promo" code

Review to post:

I want to advise all people looking for Party Supplies and costumes to STAY away from Party City. Terrible customer service and can most likely find cheaper at Amazon. I ordered over $150 in product and after submitting the order found out the "promo" code didn't qualify. These "promos" are simple bait click to get you to pay over priced products. When I contacted them they could care less about my issue. I notified them immediately after placing the order and was informed by them that there was nothing they could do to cancel the order. But they will refund me after I take the time, effort and cost to send back to them. After getting my credit card company involved, Party City said they will include in my package a pre paid return label. If they can find my order and place a pre paid postage why not save the time and cost to ship it at all? This company didn't seem to care that I could spend money in the future with them if they simply cared enough to help my issue. Instead the customer service was rude and said the refund would not include the shipping cost ($30). They could prevent the $30 shipping charge but didn't. They could care less. STAY AWAY from PARTY CITY. They don't value their customers!

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Q
2:31 am EDT

Party City very disappointed with partycity

I have ordered two costumes + wigs from www.partycity.com website two months ago. My order arrived in a timely manner and I really like the costumes, very nice and the same as pictures. One wig was ok, but the second one was wrong. I contacted PartyCity customer care service and told them that one wig was incorrect and they offered me a replacement. So I sent the wrong one back and was supposed to get the correct one in max two weeks. It is now two months and nothing yet. When I contacted them about my replacement I heard nothing but empty promises. Very disappointed with PartyCity.

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A
3:28 pm EDT
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Party City shipping ripoff and lies

I ordered from PartyCity.ca and they claim they ship from somewhere in the U.S. so they charged me $21.95 plus almost $10 in duties and taxes.

I get my shipping notification. The items were shipped from Mississauga, which is about an hour and a half away from me. I emailed them asking why I was charged for duties and taxes and insane shipping costs when you are shipping from Canada ... the response I get just said they ship everything from the U.S. and that is why I was charged that.

The tracking doesn't lie.

Party City's customer service however...

Anyone curious the shipping number is: [protected] on Canada Post's website. It clearly never crossed the border and was picked up by Canada Post in Mississauga and they have no response to give since they are busted.

If it crossed the border the tracking would say it went through customs.

PartyCity.ca = Busted.

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D
3:59 am EDT

Party City no refund, no communication –scam

I don’t advise other people to buy from the website www.partycity.com. I ordered Halloween costume from them, but these jerks charged me for wrong sum. After that they provided the wrong costume. I contacted the rep and explained the situation. He told me to send the order back and promised money back. After that no delivery of my costume, no refund and the seller stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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C
1:09 am EDT
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Party City highest ranking manager = a-hole

I came into the store with my family to return a costume that was damaged. The cashier called the manager up to the front to authorize the return. Rather than just apologize for damages and carry on, the man was a racist jerk! His comment, I feel so bad posting, was "Yeah, that'll happen when ya let the [censored] make costumes, they can't see what they're doin!". Got our money, stormed out of there, no plans to ever, EVER return.

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C
9:57 pm EDT
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Party City failed to provide product purchased

On 7 / 16 / 2014 at 7pm, i went to the highland, in party city and
Purchase birthday fare - almost $100 dollars’ worth. I got home and found
Several things missing out of the bag including the receipt. I went back to the
Store by 8:30pm to get the 2nd bag. The workers ignored me through the glass. I
Knocked on the glass & they reluctantly looked over. They replied
"we're closed" through the glass. I yelled back, "you have my
Purchases" a lady reluctantly came over, unlocked the door & cracked
The sliding doors open enough to talk through. I explained to her that i was at
Her store less than an hour ago & made a purchase close to $100 dollars
& only got half my purchase - can she check to see if there is a bag in the
Back. She glanced over to someone & asked to check real quick & they
Said no. I told her that they must me mistaken, and i named off the items
Missing from my bag. She said there is nothing she can do & that they are
Closing. I ask to speak to the manager, & she said she is the manager. I
Ask for the number & name of her boss & she said call 1800
Party city. I told her, then if i can't get the item i purchased, then i
Want to return all items i have & get my money back. She said that there is
A long process to do that & they would have to itemize before they
Do that. In the end, the female closing manager at the highland, in location
Working on july 16th 2014 was rude, dismissive, treated me as if i was inconveniencing her, and blew me and my concerns off, and wouldn't even let my husband & i into the store - - talked to me & my
Husband through the door instead.

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S
1:08 pm EDT
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Party City bad customer service

I'm regular party city, s shopper ...for almost 10 year..but Know I have to select another store maybe royal party because the people who's working in the party city store what is close to my house..they are really rude ..manager, cashier, everybody so nasty.. Specially when they have to close ..party city close 8:30pm but iIf I'm going 7:30pm they start to push and push people to finish shopper...it no customer service in the store...One day customer call the manager and when she come the manager start talking no nice to the customer that's unbelievable ..., I hope the corporation doing something about otherwise
It is will be better do not return there

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The Party city
Everett, US
Apr 09, 2014 1:14 am EDT
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At Everett mall party city .While I waiting the correct line to the cashier to buy the cards but the manager told me to go behind her from two more people. So that not right .if the manager not fix it or not so people will not come back.

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MkStItCh
West Seneca, US
May 04, 2014 11:02 am EDT

BASED ON THE BAD LACK OF GRAMMER SKILLS HERE... I will guess that you are 10-12 years old and should not be complaining about adults.

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P
9:35 pm EDT
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Party City bad experience

I had a bad experience in the store party city, i always go to buy any ting i need for my kid party birthday and this time they screw it up, one of kid vomit accidentally and i told to a employee what append and i said sorry so they told me no problem they going to clean so then i heard they were fighting among themselves about who has to clean the floor, and when i was to pay my tree pinata the manager { laura} that is her name, she give a roll of paper and she told me really angry to go to clean the floor that is which to never makes a costumer to clean the floor for some reason, so my brother in law when to clean with out said nothing and my wife decide to not buy the pinata .

WE NEVER GOING BACK WE ARE VERY DISAPPOINTED!.

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7:38 am EDT
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Party City customer service / returns

BOYCOTT party city NOW ! Every experience with this company has been crazy poor customer service. I don't even know the words to describe there outlook. My most recent experience was trying to return product to the store. They said they would not take it back at all no return no store credit, not that I wanted one, just outright not going to take it back. This is crazy... if I can't return something why would I ever shop there to start. BOYCOTT Party City NOW ! Officially starting my BOYCOTT campaign against Party City join me by blogging / facebooking / twittering / emailing / etc... anything you can do to effect the investors especially being they are in expansion mode. We definitely don't need any more very poor service companies. Shop locally at small business and support community instead of big store, BOYCOTT Party City.

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8:10 am EDT
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Party City they stole my stroller

After buying $120 of party supplies I forgot my $300 stoller in the store. The manager left a message that he had it. I called and I was informed that it would be held in the back room. I told them it would be a couple of weeks before I could get in to get it and they said no problem. When I got in a couple of weeks later the rep could not locate it. I spent a couple of weeks trying to contact the manager. I finally caught him there after he ignored my messages and he said he disposed of it.

I find this unethical after telling me they would keep it. I would imagine the manager or one of the employees are enjoying it right now. I am calling for a boycot of the store since they are not honest.

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BEresponsibleFORyourself
, US
Jun 13, 2016 12:43 pm EDT

seriously, you expect someone to store your stroller for 2 weeks. personal responsibility...take some.

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Boycott Party City
Brandon, US
May 27, 2013 6:47 am EDT

BOYCOTT BOYCOTT BOYCOTT no more party city this is one company that needs to close its doors.

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Boycott Party City
Brandon, US
May 27, 2013 6:45 am EDT

Join the BOYCOTT of Party City they suck.

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C
5:39 pm EDT
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Party City firing

I am writing this for my daughter who was let go because of her speech disability. The manager DAN at the Party City in:

SOUTHLANDS MALL
23901 East Orchard Rd
Aurora, CO 80016
Store #3206

This "Man" was very rude to myself and has had problems with her because of her speech difficulty. I hope everyone will take this to light and stop shopping there. I am filing a complaint with the Colorado Division of Labor also. Dan, you can't fire someone just because you have a problem with the way someone speaks, And doesn't get along with your squeeze.

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Terry Gaunce
, US
Dec 26, 2017 7:08 pm EST

I feel I was sexually harassed by my District Manager in Lexington Kentucky . And she was sexiest towards me . I was taken to the office by here and she brought in another female . And proceeded to ask if I was talking about her breast . She proceeded to ask me this question several times . When I was able to leave the office the female I was in there with I told her I thought I felt sexually harassed . And over and over this same manager would tell the male staff members that they are not Martha Stewart enough to make the store pretty . Why is she still able to have her job . I complained to her Boss to no avail. I recently sent it up to the HR department to no avail . I guess as long as your store numbers are good . People do not matter . Party city says they have a no tolerance policy . How tolerable are they . I would been fired over and over again .
She asked my friend who was also a manager if we were in a homosexual relationship . How is she still working there,
She sent out picture after picture of Black people she said were shoplifters . Sent these to every store in her district . How is still working there .
Wake up Party City . Show that this is not tolerated . You know what you need to do

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Boycott Party City
Brandon, US
May 27, 2013 6:56 am EDT

BOYCOTT PARTY CITY NOW ! I will never shop there again and I am calling for an immediate boycott join me by blogging / facebooking / twittering / emailing / etc... just spread the word by any means possible. BOYCOTT ! Make them feel it where it hurts. The best way to motivate any company to change or hopefully close is by affecting the investors / stock owners... BOYCOTT NOW !

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SteveSF103
San Francisco, US
Jan 29, 2013 11:05 pm EST

They fired me because I insisted on over time pay and wouldn't work lunches and breaks for free. HR looks out for the bottom line and spends money on lawyers so they can circumvent justice. Their goal is to increase profit and minimizing the cost of any laws they break doing it.

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Carl323
, US
Apr 30, 2012 12:39 am EDT

Don't feel bad. I was fired by Party City for being injured on the job, due to this companies negligence. I am now permanently disabled.
Party City discriminates against disabled people and they get away with it.
Party City will keep fighting through the courts, but I intend to fight this through to the bitter end. It has cost me my job, my home, my independence and my dignity. We'll see who ends up screwed in the end.

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