Chrysler
reviews and complaints

Bait & Switch tactics. Horrible customer service after purchasing an almost new car, i.e., Audi 2012 Pop 500 with less than 50 miles. On or about February 8, 2013, I received an e-mail from [protected]@cdjcustomersat.com The body of the e-mail stated, "Congratulations and thank you for buying your 2012 Fiat 500 from FIAT Of Burlingame. Fiat and FIAT Of Burlingame appreciate your purchase. It is important that we provide you with the best possible ownership experience. To help us do so, we invite you to complete our brief survey regarding your recent purchase experience. Your feedback is a valuable tool to help improve the experiences of our customers as well as guide future product development efforts. Your participation in the survey process is completely voluntary. Please complete the survey at https://survey.fiatcustomersat.com/ If you are prompted for a password, please enter the following: XXXXXX

Outside of purchasing a house, buying a car is one of the most expensive expenditures a person will make in his or her lifetime. While this is not true for everyone, I believe that to be the case for a majority of people. Put simply, I am over age 50 and this was the second new car I purchased in my lifetime. Having said that I firmly believe that the sale does not end once the customer pays and/or accepts the terms of the contract. Alternatively it does not end once the salesperson has his or her commission. In addition to entering into a six year contract with Audi/Chrysler, I also purchased their premium warranty coverage. In doing so my monthly payments increased nearly by nearly $100.

Prior to purchasing the car I visited the showroom five times. As I was firming up the terms and conditions to the purchase, I contacted my auto insurance company to drop coverage on my 2001 VW (liability only policy) to purchase full coverage on the Audi. Before doing so my adjuster asked for four photos of the car: front, back and right and left sides. My salesman said he would get the photos to my adjuster. It was not until I purchased the car and driven off the lot with it that my adjuster advised me she never received the photos. I was concerned that coverage on the car may not be in effect. The only reason I did not take the photos myself is because I do not have a camera. Besides the salesman told me he had taken the photos. Over the next four days I left repeated e-mail and voicemail messages, none of which was responded to.
Therefore, upon receipt of Mr. Betts' and Chrysler's customer satisfaction survey, I noted that I was displeased with the transaction and wanted to discuss the matter with someone ASAP. I can understand why my salesman never responded to my communications. Senior VP Doug Betts has refused to acknowledge my communications. Why bother sending a survey if you have no intention of acting upon it. Last, I provided Chrysler with the original e-mail from my adjuster in which she asked for the photos. I wanted them to know my comments are true.

Never again will I purchase from Chrysler and/or its affiliates.

3 weeks ago my 2007 Jeep Commander went in the shop for a starter. During the replacement of the starter, it was determined my front driveshaft was broken. Which is odd because it drove fine till it wouldn't start. I have been in a rental for 3 weeks because I am told there is a national backorder on my part. There is no ETA. Chrysler is refusing to help pay for my rental car saying I should have purchased their warranty, which was not an option at time of purchase. My warranty company said they may cover a portion of the rental after the car is fixed. I have paid $100 for rental so far, still owe $500 and counting! This is ridiculous. My payment is only $376, which I am also still paying. I guess the moral of the story is never buy a jeep. They do not appreciate their customers and cannot provide parts. I am beyond disgusted with Chrysler at this point. It's sad because I really like my car. How can I get hbem to be accountable for their inability to rectify this situation? ?

I just bought a 2004 Chrysler Pacifica as well. I bought it 2 weeks ago and heard noises the day after i bought it i took it to a shop today and i have the same problem with my PAC, the subframe is completely rusted out .The vehicle was garaged kept from 23, 000 miles up till now . I am the 2nd owner since 23, 000 miles. This PAC was purchased new in Delaware from the 1st owner and has been owned in the state since .
A rep at Chrysler admit to the a letter and now they have a revised letter to cover up their mistakes.

Type this into google search 0004617/#45543 / x26 . This is a letter from Chrysler stating they will replace [protected] Chrysler Pacifica subframes if they are from the salt belt states upto 10yrs 150, 000 miles and here is the link stating what states are salt belt states. http://townhall-talk.edmunds.com/direct/view/.f0ec024/598 .. read section #603 of 763.

http://pacificaworld.com/storage/04-05_Pacifica_Engine_Cradle_Letter.pdf

Look at all these complaints !http://www.automotix.net/autorepair/car_problems/chrysler-pacifica/2004/structureframe_and_members/

Between the mental anguish, the lies, the lost tags which are in my name, the alcohol consumption, the constant sexual harassment comments of a married man while there, I have had more then enough crap out of Tate Automotive.
I continued to give Tate a chance while trying to just find a vehicle I would be happy in for years. The icing on the cake was the new car manager lying to my face that he does not and has not made any money off of me and my purchases there. Also, the dealership taking my tags and saying they would turn them in and almost 2 months later I am flagged by the MVA for tags that I don't have. To find out the Dealership "lost" them. Then the Owner said it was being taken care of and a week later with Lost tags still registered to me I had to go to the MVA and take care of it, which Tate never called me back to tell me.

1. Harassment (verbal/violent) - used car salesman (verbal assault to me and my 21 year old daughter.

2. Discrimination - used car salesman (and being told they already knew he was treating woman like that) then fired him a month later for doing it again.

3. A vehicle not having some features in it after I purchased it and being told by the salesman that he just sells them to check in my manual.

4. Being cut by a razor blade being left in the car by the detail-er.

5. Lost tags and blame being put on me.

6. Alcohol being consumed on premises while I as a customer was still having paperwork done.

My biggest issue is I tried to keep coming back there and regardless whether I flipped cars every week, I am the one who took the loss on them not TATE, yet Tate is acting like all of this is my fault. All I wanted is to have my deal taken care of and the tags taken care of, not given excuses, "we're taking care of it", when it wasn't being handled correctly and I expect an owner of an establishment to be apologetic not short and rude while defending all the people screwing up.

Last week of December, 2012 dealership of Jeep & Chrysler In Huntington Beach Ca Internet manager Michael Sorensen called me said that He made a Appointment with his salesman Allen. Internet price was $23, 000 for 2013 Chrysler, when I went to The dealership they gave me a personal loan which I did not asked for and I told the internet manager from day one that I want to buy it under my business name and he said no problem. they did not give me a commercial loan, & they gave me finance rate too high, Even though I have excellent credit score, I told Sammy the finance guy that I have to work with my own bank Which I will get Excellent interest rate, however When I found my finance bank and call them to close the deal they said oh we sold the vehicle, Even though they put everything in writing and said to me that the sale will be pending until you bring your own money. The salesman Allen, Sammy the finance guy, the General manager, and The owners are Big-time scammers, they don't do what they say, When it comes to a complaint, everyone of them are ignoring my phone calls, and never return my call. The whole dealership are a big Corruption and they are not good people to work with. I will never ever recommend anyone to Dodge Chrysler Jeep in Huntington Beach CA. They Wasted my two days for nothing, made me going back-and-forth To the dealership. They have the worst customer service, Unorganized, Unprofessional, And they are not honest at all.

I have a 2006 chrysler town and country 3.8 engine, that has experienced a connecting rod bearing failure due to debris inside the engine block. Chrysler has not issued a recall of any sort for this problem. The engine has less than 90, 000 miles. However, chrysler is recalling certain model year 2012 chrysler vehicles, including 200 and town and country models, dodge vehicles, including charger, durango, grand caravan and journey models and jeep grand cherokee vehicles manufactured from august 31, 2011, through september 13, 2011, that are equipped with 3.6l engines. These engines may experience connecting rod bearing failure due to debris inside the engine block.

Unless you are an employee of GM or Chrysler do not buy their products! Ever notice that asterisk nect to the prices in those dealer ads in the newspapers? That means you (a non-employee), it turns out, will pay $3000 to $7000 MORE than their employees pay for the same product in the mid price lines - even more if you get into bigger vehicles. Do you realize that these TARP'd union employees (and their companies) took YOUR tax money to get bailed out? Do you remember Ron Gettelfinger begging like a poodle for that TARP money for the UAW? And so now, they have the gall to jack up your price so YOU can pay for what turns out to be a good chunk of that employee's purchase. You;d have to be a complete fool to do that.

Just stick to the two "F's" : Ford or Foreign. (no employee pricing on fords that I can see). As we say around here "eff 'em"

I was working on changing a tire and could not take off the lug nuts. I went to use the standard issued lug wrench that came with the Chrysler 300 Touring when I bought the vehicle brand new in 2007. The lug wrench would not work, so I invested $15.00 and bought a universal lug wrench and none of the four sides would work. When I took this complaint to the Chrysler dealership in Fredericksburg, VA., I was told that the nuts were aluminum on the outside and from heat over a period of a few months to a few years the lug nuts can swell from the heat. I was told that I need to use a 22" mm socket and a 22 1/2" socket. This is frustrating just to take off the tire to change it out or replacing the outer tie rods or whatever. I feel that Chrysler should be responsible for putting on 20 brand new lug nuts at their expense not mine, so I can use what they gave me just to change a tire on the side of the road. Please get back to me or I will have to take other actions, which would not be favorable on Chrysler. Thank you for your time.

We purchased a vehicle from this company a month ago. As part of the financing they were to pay off the old car loan as part of the trade-in, and then add the difference to the new car loan. A month later, and they STILL have NOT paid off the old loan. In the meantime, they have the old vehicle, likely already at the wholesaler's, and continue to tell us that "there's no receipt" from the bank. This sounds like a company going under, but a company who's not shooting straight with their customers. What should have been a 3-day process, has been dragged into a month. Definitely would NOT recommend this dealership to anyone, no matter how nice the sales guys are.

We have to order a Computer Box for my Jeep Grand Cherokee during April. No Computer Box was available in South Africa and it had to be ordered from America. We were told that it will be available on 16 June 2012. Today when I phoned, they informed me first that it will be available on 16 July 2012 and then phoned me telling me that the date has changed to 14 August 2012. How on earth can they sell vehicles in South Africa if they do not have parts available in South Africa. Why do they not tell the clients that they do not have spares available when you buy the vehicle. At this stage I am paying for a vehicle that I do not have. Freddy Meyer

I took a Chrysler Crossfire to Locklear Chrysler in Tuscaloosa AL due to a key which was stuck in the ignition. Car would start but we could not get the key out. I lived in Birmingham my daughter lived in Tuscaloosa . The car was taken in afterhours and the service manager called me the next day and advise that the car needed a new key which had to be laser cut by the particular vin number by the manufacter/Chrysler. They told me it would be a few days Got the car the car back in a few days. This was in August 2011.
Daughter picked car up.seemed ok but the key would not unlock the doors of the car they didn't mention anything, daughter was using electric opener and ddi not notice this for a few nonths.. In April 2012 car would not start could key would not turn and steering wheel had locked. Had to have car towed to Hoover dealer for repair since all shops advised this was a dealer issue due key having to be laser cut. The hoover dealer called me after a few days and advised there was a problem. I went up there and found out the key i had purchased for $251.11 in 08/2011 did not match new parts and was totally different from the ed key that again had to be programed/ laser cut by cars individual vin by deale/manufacture. They told me it appeared they had got the key from a junk yard and switched the ignition switch key part to match
the wrong key. I contacted Locklear several times they were rude and acted like I was completely crazy I had them talk to the service manager in Hoover at Hendricks Chrysler and they still acted like It was not their fault. Locklear had also told me that all Chrysler parts had a 12 month warranty and my key was under warranty..They would not honor because it was not from the manufactuer it was a junk yard part.
Resulting in my car having the be repaired to the tune of $1200.00. The parts manage at Locklear Barry was very adamant they did nothing wrong and would not help..by honoring warranty or refunding the $251.11 I had paid for the bad key.The General manager Bart Irvine was rude and I felt like I was being drilled by a prosecuting attorney needless to say talked down to like I was a ###.
The bottom line is the company is horrible they take advantage of people, especially women..I would never go there for service or buy a car there...Beware Locklear Chrysler Dodge in Tuscaloosa Al...
Camille Earnest

I brought my car to Star Chrysler for repairs on 2/20/12 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the driver’s side was terribly damaged as well.
When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13/12 my car is still at Star Chrysler.
Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so.
If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service.
My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8, 000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession.
I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a week’s time and he never returned my calls.
I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it?
My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2, 000.00 and they should be responsible for it and I should be compensated. I will be taking my car to another service center for the exact cost of repairs.
Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent.

I took my 2008 Dodge Ram 2500HD to Cunningham Chrysler, where I bought it new in 08. The exhaust manifold on the passenger side had rusted and was leaking and this was covered under warranty by Chrysler.
When I picked my truck up it was making a grinding or tapping noise when under load, upon investigating I found that the service dept. at Cunningham Chrysler of Edinboro had left both of my motor mounts loose and the noise was my fan hitting and breaking my fan shroud when motor would ### because the mounts were loose.
I talked to the service writer and then to the service manager and they both told me it wasn't their problem, their tech told them they did not loosen the motor mounts. I then showed them the Chrysler procedure that instructs the tech to loosen the motor mounts to in order to have the room to get the exhaust manifold out. They still said not their problem, I guess I am to believe that it is purely coincidental that BOTH of my motor mounts came loose right after a service appt. at Cunningham Chrysler of Edinboro ? I recommend that no one due business with this dealership, the service Dept. cannot be trusted.

This dealership sold me the wrong car. I traded in a Jeep Cherokee and told 2 sales people I need a vehicle that can pull a boat. Some sales women sold me a 4 cylinder dodge journey. We asked her twice are you sure a 4 cyl. can pull a boat. She said oh yes no problem. Then we asked about a tow package and she said it would be cheaper to go somewhere else. So we took the car. After getting a hitch put on we just didn't have a good feeling. So we called the dealership back and spoke to a manager and he said OMG no you can't pull a boat with a 4 cylinder. We were outraged. So the owner of the dealership said all he could do was give us a Jeep Liberty that had 7, 000 miles on it and it is $100 a month out of our price range. He said that was the best he could do like he was doing us the favor after they messed up. I do not even like this car and can't wait to get rid of it. After I got this car I noticed a rip in the interior ceiling and a couple dings on the outside. This dealership does not have knowledgeable sales people and has terrible customer service. I am still outraged with the whole experience.

I purchased a heat pump in 9/9/08. About the time it turn cold, my power bill got real high. I call TNT cooling & heating and they sent a man out to check the unit. He told me it was ok and for me to get someone to check the rest of my equipment. I did and found it was all ok. Well later on a friend check the heat pump out and told me I did not have a heat pump. I had a air condition unit. You really have to know a lot about a heat pump to tell the different. I never knew they made a unit like that anymore. I call TNT and told them the problem and they said they would get back with me, but they never did. I've call many time and the girl in the office said she would have Roy Teed to call me back, but he never return my call.

On 4/24/11, I turned in a lease and leased a new Jeep. I signed the lease agreement on 4/24/11. On June 1st, I received a letter from T.D. Auto Finance (formerly Chrysler Financial) informing me that I owed $300 for a 3-week rental fee. When I called them, they said I turned in the car on 5/12/11. When I called Golling, they emailed me a copy of the purchase agreement with my signature scanned and electronically inserted next to a printed date of 5/14/11.
I emailed and called Golling Chrysler dozens of times. They just shrug their shoulders and say, "oh well, the sheet has your electronic signature." My sales person quite Golling and has been trying to help me, but they do not seem to care. Joe Elsasser is the General Manager. He has been personally involved and stands atop the incompetence pyramid.

I was looking high and low for a particular vehicle, a 2009 Dodge Journey with a four cylinder engine. No dealer within 200 miles had one to offer. I located the exact one I wanted, even the color was right. It still had factory warranty available. I contacted the dealership by email, and received a phone call from a sales representive with ten minutes! I visited the dealership the next day, and had a wonderful experience. I would recommend these people to my relatives. I am very pleased, and I highly recommend them.

I took my car into the service dept with a particular complaint to have it looked at. Service worker had me sign form and when I called to find out what was going on with my car, I was told service worker was going to call me back. Three hours later he calls back and says its going to cost $1100 to fix and they would have to order parts and I would have to pay entire amount up front. I needed my car for the weekend and said I would get back to him. When I went to pick up my car, I was charged $190 for them looking at it. I asked the cashier what is that for and she says "you signed it"...no one explained I was going to be charged $190 for them looking at it! I am on disability and I make $1100 a month, which is what it was going to take to fix. I looked at the estimate when I got home and there are parts on there that I don't need and was not told about and $650 was for labor only. I am very upset! I have always owned a chrysler and this is the first time I was treated so bad and will never go back again!

Dear Sirs: I recently had some work done on my 2004 Chrysler Sebring. I thought it needed rear struts so I had my wife call and make an appointment. I brought the car in for service. After $700.00 the car still makes a noise in the back. I called them made another appointme, they gave me a ride home. I wa home about 10 minutes and the dealership called and said he car was ready. I went to pick it up and still making the same noise. Thec said they had torqued the car. I think you need to check out your technicians and I am extremely disappointed in your service. Thank you Charles Falzone

I bought a Mercedes A 180 2005 model cash from this dealer 0n 18 June 2011. It was advertised on Internet with a maintenance plan still in place. The Salespersonnell also advertised this vehicle with a full service history. The Manager Glenton and the salesman Richard advised me to sign a purchase of offer sTo that the vehicle cannot be sold. I did exactly that but told them directly that I will discuss the warranty with my partner first as a maintenance plan is advertised in place and the vehicle had 92000 km on the clock. They were also suppose to fix central locking which made a noise when the vehicle was sold to me. They did not comply by delivering the vehicle, nor was the owner's manual with the Service history book given to me as they did not have stock. This is now months later and it is still promises about booklets. They forced me to take out a warranty as it was then suddenly company policywhich they deliberately lied about and agreed that I can take this out only if I felt that it was nescessary. They sold me the incorrect warranty from Motorite anyway. My partner did e-mail Glenton the manager about this matter. He did not even bother to reply or answer my telephone calls after they received the money in their Bank Account. These personnell are not only incompetent in doing their job correctly but are also liers who make promises which they do not comply with. My books was supposed to be delivered to me, as so was the car, but they tricked me to collect it only to force me to buy a warranty as all of a sudden it was company policy to take out a warranty before the vehicle leaves the dealership. Their after sales service is pathetic, as is their unethical behaviour regarding the warranty that is wrong and in a company name, but the vehicle is in my name as it is my property. They just ignore this as well. If something does go wrong with this vehicle mechanically, will they actually fix it or cis this another scam to get themselves out of the warranty agreement.I really do not think that they are capable of selling Mercedes as they have no knowledge regarding this either and could not even explain features the vehicle has. Awaiting your prompt reply. No toolkit was received with the vehicle and the driver's carpet went missing from when I was shown the vehicle up to the day they told me to collect the vehicle. The central locking still makes a noise from time to time. They told me that a brand new unit was put in and I had to wait for this vehicle even longer. This is totally unacceptable and dealers with false advertising should be punished and have competent personnell.