The complaint has been investigated and
resolved to the customer's satisfactionResolved Park Slope Computers — Scammed
resolved to the customer's satisfaction
I took my computer in to get fixed in Nov of 2008 to Park Slope Computers. The issue I had was that I was not able to connect to a network due to a problem with a network switch on the outside of the computer. Everything else on the computer was 100% functional. I chose Park Slope computers because it was located in my neighborhood. I figured I would drop it off to get an estimate to see how much it would cost to repair. When I dropped off the computer and explained the situation I was told that It would be looked at and that I would be receiving a call within a few days. I was given a blue repair ticket. That of which just identifies me as the owner of that specific computer and that was that. A week later and no call. I called to find out the status. I was told that the switch that was broken is connected to the mother board and that when the computer was opened and being inspected the mother board was somehow "shorted out". So due to the carelessness of Park Slope computers I was now looking at two repairs for they would not repair what they had broken and told me it would cost $400 to fix the mother board. So basically I took in my computer to get even more damaged so that I could pay them to fix what they broke... I couldn't believe it! After many conversations I was told that the switch was connected to the mother board and therefor the mother board was considered broken as well but my computer worked when I brought it in. After they "inspected for estimate" it, nothing happened when you turned it on. I was not about to pay this Jerk $400 to fix what he broke and refused to continue business with him. I took it elsewhere to get fixed and it was $379.31 to fix what Park Slope broke. I contacted the better business bureau and they tried for months to resolve. Nothing was resolved. I am now dealing with the NYC department of consumer affairs. They are asking me to send out all these documents I don't have. The only thing that was given to me was the blue ticket which I returned when I picked up my completely non functional computer. I'm at wits end and I need some help. I can't let this guy get away with this! I also have the receipt from the repair shop that I took it to after this guy scammed me.