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1.6 13 Reviews

PapersHelm Complaints Summary

2 Resolved
11 Unresolved
Our verdict: With PapersHelm's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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PapersHelm reviews & complaints 13

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K
4:13 am EDT

PapersHelm Refund issue

I have paid for my money for a thesis.

Then I did not get what I want so I wanted my refund.

They gave me a percentage for refund it wont be 100 refund.

So on I gave more than 4 ways to get my refund paypal and 3 different bank account from different countries but for 5 days I am waiting their cooperative reply.

They just say that "We have sent the refund but bank reverted the money there is an error." I said them multiple times that I had called the bank and they said that there is nothing happened. So I gave too many options to get my money.

I really need help.

I need to talk with the manager sir.

Desired outcome: To get my refund which was talked via mail.

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EnterpriseRent-A-Car
EnterpriseRent-A-Car
St. Louis, US
Apr 05, 2022 11:10 am EDT
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K.kk, we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location, the information above, and any other details so we can research this promptly. – Carol H.

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V
6:14 am EDT

PapersHelm unprofessional stuff

Never again will I deal with these scammers.
they brought me nothing but lots of disappointment and worries.
When I do the business I don't want to be bothered with small details, I don't want to be worried all the time. It's very stressful.
I used them 4 times and each time there was nothing special, unfortunately. I had to check the papers because the writers make mistakes.
I think I don't want to pay more to uneducated people. They should study more before applying for a job like that.

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9:12 am EDT

PapersHelm Product

I submitted detail instructions for a 2200 word research proposal assignment and provided a sample of how the paper was to be written yet the writers failed to meet the instructions. The paper was written by someone with english as their second language, very poorly written, sentences made no sense, poorly referenced, instructions not followed and i dont think the writer actually knew how to write a research proposal. The paper was reviewed 5 times. The first 2 reviews nothing was changed, the third a sentence or two, the fourth a paragraph and the 5th they changed headlines and added irrelevant information. I paid for a 12 hour deadline, 5 days and 5 reviews later i gave up. Missed my deadline to submit at university. Customer support is just automated responses despite numerous emails. Wrote a review about their service on sitejabber and they responded quickly, a day later i had a representarive call me pleading for another 12 hours to review the paper again, said there was no point as all the reviews had led no where and deadline had passed. Stated i would be entitiled to a refund and the refund department would contact me shortly. They did, 8 hours later via email stating i wasnt entitled to a refund because i had "used their service", i never submitted a paper supplied by them because of the poor quality hence the request for reviews. They then "generously" (insert sarcasm) offered me 65% off on future orders. Why would i use them again after such a horrible experience?
Buyer beware! Do not use this service if you have any intention on receiving a decent paper. I spent $280 and all i got was a headache, missed deadline and 5 days wasted. Plenty of other services out there. AVOID papershelm at all costs!

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PapersHelm
PapersHelm
, US
Oct 27, 2016 11:44 pm EDT
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Dear Alexa,

Thanks for leaving your feedback. Please accept our apologies on behalf of PapersHelm for your bad experience. We regret that we couldn’t provide you with adequate services for your research proposal. It seems that you are dissatisfied with the quality of your research proposal despite using numerous revisions.

Although we don’t have a norm of mistreating client orders, we assure you that our quality assurance team would look into the issue to recompense your loss in the best way possible. Please share your order ID along with other order details so that we can proceed.

Regards,
Team PapersHelm.

Is PapersHelm legit?

Our verdict: Complaints Board's thorough examination reveals PapersHelm as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, PapersHelm stands out for its commitment to quality and security. Clients considering PapersHelm should delve into its customer service record to gauge compatibility with their expectations.

PapersHelm earns 91% level of Trustworthiness

Perfect Trust Endorsement: PapersHelm achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Papershelm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Papershelm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for PapersHelm have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Papershelm.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While PapersHelm has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • PapersHelm protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to PapersHelm has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • The registrar associated with PapersHelm has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
ComplaintsBoard
M
8:49 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PapersHelm Essay writing

Never was given the name of my writer, who was most definitely not an expert and did not follow my guidelines even though I emailed tons of info explaining exactly what I needed. There was plagiarism, personal opinions and references to things that had nothing to do with the topic of my essay. I asked for reviews but little was done. I asked for a refund and they didn't have the decency to return my money back, except for a shameful 20%! For your own good, do not hire these "people". It's a scam.

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PapersHelm
PapersHelm
, US
Sep 05, 2016 9:46 pm EDT
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Dear Maria,

We are very sorry to hear about the experience you had with us. Most of the time, we ensure that the customer is tied up the concerned writer for the better understanding of the project. However, for the immediate-submission orders, we concentrate on completing the projects rather than investing time on client-writer coordination. But this doesn’t mean in any way that the quality of the project may be compromised. Please share your order ID with us so that we may look into what went wrong with your project. After verifying your complaints, we will make sure that you are compensated in the best possible way. Looking forward to hearing from you soon.

Thanks.
Team PapersHelm

ComplaintsBoard
M
9:31 am EDT

PapersHelm Be careful, papershelm is a scam

Never was given the name of my writer, who was most definitely not an expert and did not follow my guidelines even though I emailed tons of info explaining exactly what I needed. There was plagiarism, personal opinions and references to things that had nothing to do with the topic of my essay. I asked for reviews but little was done. I asked for a refund and they didn't have the decency to return my money back. Shameful people.

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znm
, US
Dec 05, 2019 2:56 pm EST

These people are big criminals. I thought they were reliable and trustworthy! they are scammers. never never trust these people.

PapersHelm
PapersHelm
, US
Sep 06, 2016 1:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Maria,

We are very sorry to hear about the experience you had with us. Most of the time, we ensure that the customer is tied up the concerned writer for the better understanding of the project. However, for the immediate-submission orders, we concentrate on completing the projects rather than investing time on client-writer coordination. But this doesn’t mean in any way that the quality of the project may be compromised. Please share your order ID with us so that we may look into what went wrong with your project. After verifying your complaints, we will make sure that you are compensated in the best possible way. Looking forward to hearing from you soon.
Thanks.
Team PapersHelm

ComplaintsBoard
S
12:46 am EDT

PapersHelm They charged me twice and refuse to refund!

I have ordered a paper from PapersHelm and they finished it quite fast. I received my paper on time and it was really nice and informative. They really did a great job and I appreciate that. But they charged me twice for the same essay! I contacted PapersHelm customer service and asked for a refund and they refused and said that they have no idea what was I talking about! I want my money back but they keep calling me a liar! Do not order anything from this site! These people are very dishonest!

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PapersHelm
PapersHelm
, US
May 20, 2016 5:59 am EDT
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Dear Storm,

We are very sorry for the inconvenience you had to face. Please send your order ID so that we could verify the double payment on your order and if it is the case, rest assured that we will return the extra funds to you. Due to the involvement of third party payment companies such as PayPal, the refund process sometimes gets delayed; we encourage you to be patient while your case is processed.

Regarding the quality of the work, we will surely look into what really went wrong with your order. PapersHelm is known around the world for delivering quality work and we never compromise on the quality standards. Moreover, we offer unlimited number of revisions to the customers so that they get the desired results. We will look into the details of your order will soon come up with the best possible solution. Looking forward to hearing from you soon.

Thank you.
Team PapersHelm

ComplaintsBoard
J
12:47 am EDT

PapersHelm Unreliable company

I paid $100 for my paper. I know the price is crazy, but I really needed it and had no other choices. I checked the reviews and there were only positive ones so I decided to give it a try. First of all they did not make it on time, and the second bad thing was that there were many mistakes! Can't say anything bad about the content, it was really nice and informative, but mistakes were terrible! PapersHelm definitely is not the worst, but still they are highly unprofessional and unreliable.

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PapersHelm
PapersHelm
, US
May 20, 2016 12:18 am EDT
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Dear John,
We are sorry to hear about your bad experience at PapersHelm. As a reputable online writing agency, we never compromise on the quality of the orders and most of the times, make it sure to deliver the order before the agreed deadline. Apart from that, we offer unlimited revisions option to our clients so that they may get the desired quality. Please send us your order ID so that we may look into what went wrong while processing your order. Looking forward to hearing from you soon.
Warm regards.
PapersHelm
[protected] | care@papershelm

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E
9:39 am EDT
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PapersHelm Delay, Worst Service, Scammer!

Worst Customer Service!
I Paid for urgency level of 5 days and had it delivered in 6 days and when I checked with them they asked me to wait for 4 hours and when I asked them again they asked me to wait for another 5 hours and yet delivered after 11 hours due to deadlines.
After it was delivered the work was outrages, I paid for 5500 words and they only delivered 3400 words.
I also paid extra $8.00 for plagiarism check result and I did not receive any of it, in additional I paid $12.00 for VIP customer supports and you get nothing special at all and the service is even worst! total waste of money.
To continue the story I asked for the works to get review today and it promised me to be deliver to me in 2hours and 20 mins at 10.09am (German time) and up till now after 10 hours 18.11pm they have not send me and when I sent them again the email asking them they asked me to wait for another 8 hours for the review work to be deliver.

WORST EXPERIENCE, IF YOU ARE DEPENDAT ON YOUR DEADLINE, NEVER TRUST THE ON TIME DELIVERY GUARANTEE AND ALSO THE EXTRA OPTIONS IS PURE WASTE OF MONEY.

LET ME REMIND YOU AGAIN TILL NOW I STILL HAVE NOT RECEIVE MY PLAGIARISM CHECK PROFF.

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7:31 am EDT

PapersHelm They didn't provide essay on time

People, stay away from the website www.papershelm.com. I ordered essay from the website, but these jerks haven’t provided it on time. I contacted the rep on the next day after the deadline, but these scammers told to wait for the essay. That’s was all. No more info from them. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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B
4:16 am EDT

PapersHelm Stay away from them. They copied the text from the Internet

I ordered essay about English history from the website www.papershelm.com. The website really fooled me. They provided the essay, but it was real crap. They simply copied the text from the Internet. As well as there were a lot of mistakes. I was disappointed, but the rep refused to speak with me at all. These people are scammers and liars, who take money and provide awful services and works. Please post your comments about this company.

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K
3:14 am EST

PapersHelm They failed to write the essay within 24 hours

I contacted the rep from the company www.papershelm.com. I asked if they could write essay for me within 24 hours. The rep agreed, but warned me that the price would be much higher. Ok, I paid them about $250 and waited 24 hours, but the rep didn’t reply to my emails .I needed the essay, but the rep simply ignored my requests. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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K
2:47 am EST

PapersHelm The quality was awful and the grammar was poor

I contacted the rep from the company www.papershelm.com. I asked if they could write the essay ASAP. The rep promised to provide it within 2 days. I got it, but it was full of mistakes and grammar was so poor. I thought maybe they downloaded it from somewhere. After that the rep refused to return money back and ignored all my complaints. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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JaxMy
Houston, US
Dec 24, 2014 4:08 pm EST

My dad asked them to proofread a paper. No write it but proofread. What they did was write a new paper which was horrible. It sounded like they wrote it in Chinese, translated it to Hindi, and then back into English in Google translate. It was good for a laugh but not worth s few hundred bucks. They also don't offer refunds.

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E
7:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PapersHelm I still haven't received my essay, but only fake promises

I contact the rep from the website www.papershelm.com and told to write the essay about Technology. So they took the order, and I paid in advance because of their policy. Now I hear only stupid promises and excuses, but no essay and no money. They are scammers, and their customer services are the worst. Please leave comments about this company, because people should be aware when they deal with such dishonest staff.

Read full review of PapersHelm and 26 comments
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No Name1234
, US
Aug 07, 2016 7:18 pm EDT
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I have never written a bad review for a product in my entire life and I am for this company, that's how bad my experience was. There is no way this company is based out of the United States because throughout every interaction I had with them, their sentence and paragraph structure had major flaws. When I told them about this and when I said that they didn't follow through on the specifications I gave them for my essay, they said they couldn't give me my money back because the writer had already written the essay. The essay was missing punctuation, didn't pertain to what I'd ask/paid for, and was an overall terrible read. I sent countless emails, phone calls and chat messages back and forth with PapersHelm and they refused to complete my order as I requested and/or give me a refund (so yes, I did try to resolve the issue before I asked for a refund). I had already written my essay and just wanted a professional to look over it and was told by a representative that that was possible so I paid the money and trusted them. HUGE mistake. I learned the hard way about this company so please learn from my mistake!

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hobomik3
, US
Nov 25, 2015 2:44 am EST

they are very kind and responsive, i ordered a 4 page single spaced, they gave me double spaced, none of it was plagiarized but the whole thing was very general but it was all true, so i just used it as a guideline and filled it in to meet the requirements and add a little customization. all in all, it worked out fairly well although it was nothing like i expected

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fedup9222015
, US
Oct 19, 2015 11:38 am EDT

Horrible company to do work with. They promise to use your material, your outline (approved and graded by Professor). The promise 100% accuracy and no plagiarizing. They promise refunds. This company plagiarizes, this company avoids refunds, this company does not stick to your written instructions, outlines and other material you give them. They are simply, in essence, copy and pasting. Their phone number is useless. They say the are the WORLDs largest provider, but anyone can place that on their website. Every email response you receive is basically the same exact wording.

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Tertracay
, US
Aug 03, 2015 1:28 am EDT

I never considered using a service like this, however, my father passed away, and I needed some help. The results? The paper sounded like someone that is just learning English wrote it. So bad that I cannot explain... read it for yourself! They are HORRIBLE! They never completed the paper, and I am out over $100. They tried for over a month even after I told them it was too late. Each attempt was worse than the last! The instructions were VERY clear. Eventually, they started mocking my corrections right in the paper.Here is the first page of what they consider a college level argumentative essay.

Capital Punishment
Capital punishment or death penalty or the execution is way of punishment that resulted on death. The capital punishment occurred in the result of capital crimes. Capital punishment is derived from the Latin language that is meant for “regarding the head” (Steiker, 2012).
Historically, the capital punishment was the part of every society. The religious based societies made the extensive use of the capital punishment. In many cases, it can be observed that the basic objective of the capital punishment was only to torture the public and nothing else. Many innocent people became the victim of the capital punishment. This was the major cause that associations for human rights and people in many countries raised the voice against the capital punishment. There are numerous methods used for the capital punishment. Out of these methods, the hanging is much popular as well. The protest of these societies was against the capital punishment as well as the execution through hanging.
Resultantly, 103 countries all over the world abolished the capital punishment from their legalization process. The 50 countries are near to abolish it as these countries did not practice the capital punishment in previous ten years. However, 36 countries are still making the use of the capital punishment for the capital crimes. The legalization council of European Union and UN National Assembly called to abolish the capital punishment. Many countries are following the instructions and new laws made by the UN for the capital punishment. However, the world most populated areas like China, India, Indonesia and United States are still making the use of the capital punishment (Roberts & Hough, 2013). More than 60% of the world population is living in these countries. It is obvious that only 40% of the world population has abolished the capital punishment while 60% population is still under the threat of the capital punishment.

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dissa
, AE
May 29, 2015 5:03 am EDT

I must say that i did not want to complain because after revisions i thought they would get. But those 2 essays were by FAR the worst essays i have ever seen in entire adult life. I could not believe i did not Google their reviews first. Absolutely bogus work, like i have never seen. Big regret for me. I had to sit down and REDO both papers. Complete waste of time, which at the time was more valuable to me than money

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Terence Bucks
, US
Jun 14, 2014 7:52 am EDT
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I have just seen this thread and want to share my experience as well. I was no so happy with the first draft as I could see some problems in writing but they accepted their fault and within next two days I received my work written in proper language and grammar.

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Ray Saunders
, US
Jun 13, 2014 10:41 am EDT
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Good company it is (my personal view). What happened - when I contacted the executive of this company before 3 months and asked about a thesis to complete they did it very well and I didn't feel any kind of trouble.

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James Lane
, US
Jun 13, 2014 2:49 am EDT
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I don't endorse what the OP said in this thread; in fact, I am in the favor of the company. What I am saying is according to what they delivered to me - everything was fine with the assignment I asked and I was very happy with their services.

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Lauren Taylor
, US
Jun 12, 2014 1:59 pm EDT
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As where as I am concerned, their attitude and dedication towards work impressed me a lot. I am not saying they are perfect but they are quite good as compared to others.

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Ruben Price
, US
Jun 12, 2014 6:11 am EDT
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I think these people are good enough to deal with; I hire their services in each semester and never had any major problem in dealing with them. They always address my queries with pateint and work as per the given directions.

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