The complaint has been investigated and
resolved to the customer's satisfactionResolved Papamedia.com — Terrible company
resolved to the customer's satisfaction
Several months ago I ordered a 5 Volume set of books for a class from PapaMedia.com. When the order arrived I found 1 book in the box. When I contacted PapaMedia.com they told me to ship the book to Canada and pay for delivery confirmation. Total cost for the international shipping $14.26. Then the book came back refused. I was then told to send the book to NY with delivery confirmation. Total cost for this shipment: $8.50. A month later I reviewed my credit card bill and discovered I had received a refund ONLY for the original cost of the wrong book which they sent me! They hadn't even refunded me the $3.50 cost of the very original shipping. Long story short I have exchanged well over 30+ emails with them and they refuse to pay me the $26.26 they owe me. To quote them 'you will receive a refund of your initial shipping fee plus the same amount as a return shipping credit.' This is absurd because my original shipping cost was $3.50 because it was a stateside shipment without delivery confirmation. They will only pay me $7 even though they cost me $26.26! For the record I still haven't even received the $7. I am angry beyond words with this pathetic company! In the course of my early emails with them I asked when I would be refunded postage, but as I reread the correspondence I can see they were dodging the question.