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Panera Bread
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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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C
3:07 pm EDT

Panera Bread toasted sesame bagel

The Panera bread location off of loughborough in st. Louis Missouri was very unprofessional. We asked for our bagel sliced and toasted. It took them forever to get the bagel sliced which really wasn't their fault since it seems like they need a new machine, but she gave it to us not toasted. When we found out, we brought it back to get it toasted like we asked. The girl gave us attitude and said she couldn't take it back and that we could just microwave it. We said no we want it toasted, so she huffed and made a new one. There was no reason for the attitude towards us when we asked for it toasted in the first place.

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8:43 pm EDT
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Panera Bread catering order

I placed a catering order (Order#[protected]) on June 17th for a June 18th 11am delivery. June 18th at 0900am I discovered the place I had ordered lunch for needed to reschedule it. I called the local Panera Bread (1908 4th St.N St. Petersburg, Fl. 33704)to reschedule for the next day. I spoke with a Melissa (who said she was the manager and wouldn't provide me with her last name) She kept repeating that there is a 4 hour cancellation policy. I understand that there is a policy but I also belief that something could have been done. There was nothing special about the order. It was the standard sandwiches and salads that would be sold throughtout the day. In my line of work, I frequently provide lunches for my customers and use Panera Bread frequently. I will now be reconsidering who I order from because of the lack of customer service I received today. Disappointed.
Regards,
Theresa Cox
[protected]
theresa.[protected]@merit.com
[protected]@aol.com

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2:10 am EDT
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Panera Bread food

I ordered a meal from the Evansville, Indiana location on June 13th and it charged be for the meal twice and took it out of my bank account! I called and spoke to the manager and she promised me it meant a failed attempt and that it was only pending and the second charge won't go through; however, it did! I want my money back for the second charge!

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4:09 pm EDT

Panera Bread menu items

Once a month for the last 2 years, I have eaten at the Panera in The Avenue, Route 120, Marietta, GA with a group of friends. We have had no issues until 2019. Twice, the specialty bread for a sandwich has been unavailable and was substituted without being told. Last month several of us wanted to order the strawberry poppyseed salad, only to be told it was unavailable despite being on the menu. Today, several of us ordered the strawberry poppyseed salad only to be told there were no strawberries. We like Panera and it is conveniently located (in spite of being frozen out by the air conditioning), but we are considering changing our meeting place of the menu items listed are constantly unavailable.

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6:18 am EDT

Panera Bread employees

An assistant manager keeps harassing me everyday. Yelling at me about nothing or asking me about my personal life like my relationship. It's getting out of hand and I'm starting to feel very uncomfortable in my work place. He doesn't treat any other employee like this and it's starting to make me feel like I'm being targeted. Also, him asking about my relationship and details of my sex life is quite inappropriate and shouldn't happen in the work place especially since he's my boss. This has been happening for way too long and I'm quite over it. Something needs to be done.

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Update by Anonymous12345!!!
Jun 12, 2019 6:23 am EDT

This Panera is located on S Semoran Blvd. Orlando, FL

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11:08 am EDT

Panera Bread other

I am, an almost daily, diner at either of your two Sarasota locations. I find The incessant background "noise " being emitted from your speakers, both inside and outside, an assault on my ears.
This auditory invasion makes. conversation difficult
In an otherwise pleasant and welcoming eatery.
It should be noted that Sarasota, Florida is populate, in part, by a large number of senior citizens, many of whom have hearing difficulties and reley on hearing aids...myself one of them.
It is an ongoing battle hear speech clearly without this added background noise which does nothing to enhance the dining experience.,

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7:03 pm EDT

Panera Bread the message of a customer service member's t-shirt and his (?) manager's response.

We walked into Panera's on the corner of Broughton & Bull Street, in Savannah, GA. on 6/9/19. The customer service person behind the counter was wearing a t-shirt that read "Not today Satan" only "Not" was covered by a name tag with his name Keith on it. So, his shirt then read "Keith today Satan". The shirt offended me and made me feel like I did not want to make a purchase from him. I asked him was he Satan today, thinking that would, maybe, make him aware of how his shirt could be interpreted. His (?) manage stepped in answered, he's Keith today. I think the t-shirt is a horrible representation of what Panera might stand for. Wearing a uniform is much less offensive &/or objective!

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Sheilagg
, US
Jun 13, 2019 12:38 pm EDT
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Disappointed.
I have taken time out of my very busy schedule to write to Panera's "customer service" on two separate occasions. I neverrrrrrrrrr received a response from either, even though, I must have spent more than 15 minutes on the last form I filled out. Ridiculous. Half didn't even pertain to anything I wanted to address. No response to "Reference [protected]." Why would you assign a reference number an no one follows up. No customer service is sometimes worse than horrible customer service. I was overcharged, ridiculed when I asked for a tray because I was going to be carrying two meals and two drinks. I was informed that the plates the sandwiches were on WERE trays. Really? This was absurd. Panera 3392- Howe Road, Cuyahoga Falls, Ohio.
Sheila
sheilagg@hotmail.com

I have now spent an hour of my valuable time and Panera has spent 0 seconds on the problems.

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S
8:59 am EDT
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Panera Bread refunded my money instead of trying to fix the problem

we go to Panera here in Athens ga at least once a wk, well this past week, we ordered a Med vegie sandwich, I asked to be sure and cut the sandwich and they advised me that we would received 2 sandwiches the same thing I received a week ago really good, on sour dough bread so I said great, well when i received my food we got 1 sandwich cut in half, I ask why we only received this as a week ago we received a total of 2 sandwiches on sour dough bread, I was told must have been a mistake, they called the manager over and I was advised that they would not make it right that the 7.55 was for one sandwich and I told him that are you willing to lose a customer over 7.55 and was advised that he could do nothing but refund my money, what kind of business are you running here, you are willing to lose a customer over this litle amount of money, yes I could have just accepted what I was given but I was not willing to do this as this was not what I have received a week ago, also the side we ordered was a extra pc of bread which looked like it had already been eaten was only about 2 inches long so sad that this store runs like this, I want be back unless amends are made if I dont hear back from you you are living up to te kind of service I received here in Athens, also the tables wew very dirty thank you I await your reply

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9:55 pm EDT
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Panera Bread salad

I ordered this salad, without chicken, oranges or blueberries, like a always do, due to allergies and food restrictions. But this time I barely got anything. Normally they compensate for the items I do not want in my salad, but it looks like they barely put anything in it at all. Not worth my money. I didn't notice until I got home and took it out of the bag but I'm very disappointed.

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4:53 pm EDT

Panera Bread bacon turkey bravo

This is my very favorite sandwich and I purchase it quite often. On Thursday May 30th 2019 at 3:01 pm I purchased one as well as the orange cranberry Muffin. I had to get it to go since I was in a hurry. Once I got to my destination and opened the bag I saw a sandwich that didn't look like anything I have ever purchased at Panera. My sanwich was made with two end pieces, Not enough turkey, no vinagerette, the bread was stale and the lettuch was wilted. Tomato on one side only. Just Terrible. The bacon was white looking as well. The muffin was fine. Purchased at Panera Bread Cafe 1354 Indianapolis, Indiana 46204 Check #115798

Pamela Wattley 721 West 31st Street, Indianapolis, Indiana [protected]
[protected]@yahoo.com

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9:54 pm EDT

Panera Bread sandwich order

The sandwich was a joke. 2 white bread sandwiches with 1 piece of ham and 1/2 a slice of cheese on each with some lettuce. I asked for American cheese instead of Swiss and was up charged $1 and got 1 slice 1/2 a slice on each sandwich. The 1 slice of ham on each sandwich was mostly fat too. Did not eat it and I am very very unhappy. Cost me $8.79+tax my family's also got sandwich's that were jokes. But at least they could eat there's (all bread). I have the receipt and pictures. $46.26 for $5 worth of meat and cheese and maybe $2 worth of bread.

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7:39 pm EDT

Panera Bread dirty restaurant

I have concerns about the Panera Bread Store on Hwy. 72 in Madison, Alabama. The restaurant has been dirty the last few times I have been there. Today I told the manager that I could not eat in a place so filthy. I should have taken pictures. It was filthy everywhere, dining area, kitchen, etc. I only spent $6.44 and they did not offer to return my money after I did not receive the meal. My Panera Bread member number is [protected]. I thought you should know as I do not intend t return to that particular restaurant. Thanks.

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12:56 pm EDT

Panera Bread gift card #6006 4916 1115 6923 063

I am 99 years old and a ww2 veteran

I eat breakfast every saturday morning 5/18 - with my twin sons

My Birthday was 4/20==and I was given two panera gift cards=--one for $50.00 and one for $25.00

LAST a=saturday I used up the $50.00 card

Today the branch in Pikesville Maryland would not honor the $25.00 card and I paid with my Visa Card--The manager would not use the $7.65 against the $25.00 card. her name was Bria on Register 1. My Panera card #[protected] Reg Code 7050
gift card #6006 4916 1115 6923 063.

please advise me--HOW TO USE THE GIFT CARD

Please advise how to use the $25.00 gift card

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7:14 pm EDT

Panera Bread food and customer service

1. Computers for orders did not allow for personal ingredients.
2. Service person did not explain about the bread choices.
3. When I picked up my sandwich my chips were not included. I returned to the server and she just threw chips on counter.
4. The spoon was dirty and the pickle (which I love) looked like it was rescued from the garbage dump.

A second regretful experience at Panera. What is of concern: I went to a Panera in Oak Park, Illinois and then in Chicago and got terrible attitudes. It seems there is a pattern of disgruntled employees which in turn adds up to poor service.

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Update by Y. Nieves
May 17, 2019 7:16 pm EDT

1. Computers for orders did not allow for personal ingredients.
2. Service person did not explain about the bread choices.
3. When I picked up my sandwich my chips were not included. I returned to the server and she just threw chips on counter.
4. The spoon was dirty and the pickle (which I love) looked like it was rescued from the garbage dump.

A second regretful experience at Panera. What is of concern: I went to a Panera in Oak Park, Illinois and then in Chicago and got terrible attitudes. It seems there is a pattern of disgruntled employees which in turn adds up to poor service.

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12:26 am EDT
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Panera Bread online order

I'm writing this letter to inform you of the horrible service I received on May 11, 2019. I've been going to your store located at 1092 E. Hospitality Lane, Suite A, in San Bernardino, CA and never had a problem but on this particular day, I was blown away. On May 4, 2019, I paid for an online order for 3 bags of scones that I was to take to a Mother's Day Tea. My pickup time was 10:30 am and I arrived at approximately 10:45 am. When I arrived, I noticed my order was not bagged and ready to go. I then made contact with 1 of the employees and the employee told me that they tried to contact me to tell me that my order was not available. The employee went to get the supervisor who offered me something else or a refund. I decided to take something else but it just did not sit well with me. I was VERY disappointed and upset. I still can not understand how, with a week advanced notice, my order was not able to be fulfilled. I've never experienced this type of service from any other Panera and just wanted you to know how this particular facility is doing business. It is completely unacceptable and should be looked into. Thank you

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5:36 pm EDT

Panera Bread refusal to accommodate a request based on advert on door

This is an unusual situation, and I realize that my assumptions about perks afforded regular customers may be at the heart of this complaint.

I eat something at this Panera two to four times per week. I am known here. Most of the staff is very pleasant. Today, 5/13/19, I visited and saw a sign on the door for a new coffee product that was ground on the premises. So I had an idea: having accidentally bought coffee BEANS instead of ground on special at the grocery yesterday ( they do not have a grinder), I asked the barista if I could bring the beans in to be ground. Accordingly, she posed this question to the manager, who said no.

I spend much money--money I do not have--at this place because the ambience is conducive to reading and writing, and the food is decent if kind of expensive. Never having worked in food service before, I saw no reason for the mgr to shoot me down. Perhaps there is some public health related explanation not immediately obvious to me. If there is, I apologize. That seems valid. However, none was volunteered.

I felt like cancelling my order and walking out. I didn't want to be an arsehole, tho, by causing the entry level staff extra work. But when taken in conjunction with the low key attempt to extort credit card customers to tip the people who take their orders, I was peeved.

I want to know why what seems like a simple, easy to fulfill request was denied. That's all. Since that dreaded and dreadful tip-extortion thing so annoys me, though, I choose to no longer feel like a [censored]ty person when I say 'no'.

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12:08 pm EDT

Panera Bread tuscan grilled chicken

Re: Panera Bread - Cafe #: 601916. Check # 103438

My husband and I stopped there for late lunch. Enjoyed wonderful soup, but the Tuscan Grilled Chicken sandwich was VERY disappointing. There was hardly any chicken on it.. For $9.79 we expected a nice slice of grilled chicken, instead it was filled with lotsa topping that was overwhelming. Hope this will improve.

Thank you, Mary

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10:33 am EDT

Panera Bread 3 napa almond chicken salad on bagels and 2 whole grain loafs

Date of incident 5/12/2019
Store: Oxford, Mississippi ..Panera Brad Café 2948

Request for Refund

We ordered 3 Napa Almond Chicken Salad on Bagels and 2 Whole Grain Loafs
The amount of chicken salad on the bagels was pathetic
The amount of chicken salad on the bagels was a mere smear of chicken salad.
We started not to eat them but we were in hurry.
The napa almond chicken salad on bagels were 7.99 each plus tax

Also, we ordered 2 whole grain loafs sliced.
When we got home, the end pieces were not in the loaf.
Obviously, the end pieces were thrown away.
The whole grain loaf was 4.29 plus tax for each

I have eaten there in the past but I am mad.
You pay good money for the product and the product is a joke.

I have a receipt if needed

John Sherman
Post Office Box 1900
Clarksdale, MS 38614
[protected]
[protected]

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7:47 pm EDT

Panera Bread drink

I ordered a dr pepper with no ice and they drive thru lady gave me no drink so I asked where my drink was and she handed me it with ice and I told her I ordered no ice and then when I got home and took a sip it was not even the drink I ordered, it was pepsi, merrilville panera always messes up my order every time I go and they have a horrible attitude about everything, they always get my order wrong and it is very frustrating

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12:55 pm EDT

Panera Bread panera bread in sebring fl

I am thinking no one cares at Panera, nor reads these comments. I hardly ever see anything positive, and it seems like on going problems. Training needs to improve, obviously. Your product is only as good as the people serving it. Sebring FL store totally sucks. Night shift arguments, friction, always running out of supplies, and it looks like one older lady seems to be doing all the work, while the young punks stand around.

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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