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Panera Bread
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4.2 7686 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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A
8:34 pm EDT

Panera Bread to go order is incorrect

The Fort Worth Texas Hulen St., Panera bread location did not give me all of my order. I ordered to pick two choices and a sandwich I did not get my soup. My order was over $30 When I called there was no answer. I called multiple times and hit multiple options on the automated service and no one ever answered. Even when I selected the option to place an order. In addition they did also not give me a receipt when I checked out the kiosk and asked for one So I have no proof my order was incorrect very disappointed

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7:02 pm EDT

Panera Bread my sandwich was completely wrong

I made an online order for pickup for a Turkey, bacon, avocado sandwich, american cheese and mustard garlic aioli sauce. Order [protected] on 5/6/19 at 2pm.

My sandwich was missing, bacon, avocado, american cheese and mustard garlic aioli. Instead I received a turkey sandwich with ceddar cheese.

Please refund my order as I did not get even close to what I ordered and I had to drive to pick it up.

Lindsay Altman
[protected]@aol.com
Panera customer card # [protected]

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2:47 pm EDT

Panera Bread pick two product. turkey avocado sandwich

I ordered a Turkey avocado sandwich from the pick two. And to my surprise someone in the sand which making area thought crust was a legitimate piece of bread to put on a sandwich! In my opinion I'd rather have two normal pieces of bread hugging my sandwich not a whole and a crust for comfort. I'm only complaining because this ruined my lunch because all of the contents spilled out of the hole all over the place when I tried to eat. I'm very upset that I had this experience but I'm not willing to drive 30 minutes back to complain and then back home because this was an easy fix(put both pieces of full bread on a sandwich, common sense). I spent $15 overall on my meal and was pissed when half of it end up in my lap due to someone thinking it was a good idea to hide the piece of crust they call bread under the sandwich for all the contents to pour out of.

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5:19 pm EDT

Panera Bread order of food on 4-27-2019 edina, minnesota panera bread

Hi, I live in Boise and absolutely love to eat at the Panera Bread on Franklin. The food is incredible and always so fresh. On 4-27-2019, I was in Edina, Minnesota and ordered Pick 2 (two orders) and a Steak and White Cheddar Panini for my family I was visiting. The quality was so poor that I felt I must write you. The new 10 Vegetable soup is my favorite, but at this location, it was thick and tasteless. To me, it tasted like cornstarch had been added to the soup. I was so disappointed, because I ordered the soup twice (Pick 2 two orders). Furthermore, the appearance was so thick looking. This is not what I call fresh soup. Was it soup from the day before?

I ordered the Steak and White Cheddar Panini for my father. At 90 years old, he even remarked about the lack of steak and cheese and the unappeal. He said there was more spread on the bread than steak and cheese. Again, I was so disappointed. I spent $33.16 on this meal Order [protected] and wish I had gone somewhere else.

I believe the quality of food and service should be consistent from each location. I wish the cooks at my Panera Break could teach all your locations how to present a fabulous meal. Unfortunately, the Edina location was a huge disappointment.

Sharon Page
pages.[protected]@gmail.com
6567 N Lonicera Way
Meridian, ID 83646
818.451.3205

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7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread egg and cheese (over easy) on a brioche bun

Good Morning,
I went to the Panera bread drive-through in Medford Massachusetts. Now you guys are my go too in the morning when I'm running late with the kids in the morning and I visit you guys quite frequently for lunch. Now when I order something I expect it to be what I ordered, that is not the case this morning and to be honest it has happened plenty of other times also. I ordered a egg and cheese (over easy) on a brioche bun. My egg was well done and my bun was completely burnt and inedible and I had to throw it away. I am a mom of 3 kids who is on a very strict budget so when I get something that I have to throw away that is wasted money and there are starving people in this world who would give anything for food so that makes me very upset and angry. I suggest you train your workers (again) and have them give what the customer orders.

Thank you for your time!
Amy Prestigiovanni

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Update by Amy Prestigiovanni
Apr 24, 2019 8:00 am EDT

Pls read my email
Thank you

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D
9:00 am EDT

Panera Bread sodium in your food

Panera has been my go to "eating out" restaurant for a long time. It is delicious and I feel like I am in control when eating out. However, since I am now on a 1200 mg sodium diet, there is nothing I can eat there. When I started looking at the sodium content, I was shocked. The crazy part is, you don't really taste it. Your lowest sandwich is 880 mg, and if you don't plan on eating the rest of the day I guess that's okay. The chicken noodle soup (which I considered to be healthy) is off the charts in sodium. I can eat your lower sodium salads, but I make my own dressings just to help with the milligrams. I hope that someone will address this because I (and others) were surprised to learn the sodium in ALL your food. Come on folks, we can do better than this for those of us trying to eat healthier.
Thanks for listening, and I look forward to seeing lower sodium in your food.

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11:54 am EDT

Panera Bread failure to honor "my panera offer"

As a long time Panera customer, I received an offer for "$ 1 off a sandwich or panini" with an expiration date of 5/17/19. When I went to redeem it for a breakfast sandwich, the two Panera cafes I visited said the offer doesn't apply to breakfast. If this is true, Panera needs to word their offers more precisely. This is not an appropriate way to treat any customer, much less one who has patronized Panera for many years. I suggest that Panera give me a reward of a free breakfast sandwich.

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kneelfist
, US
Apr 21, 2019 1:49 pm EDT

Why should you get anything of free. If you cannot afford a panera sandwich then make your own sandwiches or visit a soup kitchen. You are not entitled to get something free just because you cannot read the terms "Some restriction apply."

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N
7:54 pm EDT

Panera Bread a sign

I am complaining about a sign that it's in the store at south western avenue carpentersville illinois 60110.
Its a sign of trash, next to it is a sign that reads china & silverware, first of all, china is a country we need to respect that. Also, it should read plates, bowls, cups, and silverware, we should start using the right english and not slams. We should respect all countries. I am from mexico, I found that offensive to the country of china!

Nidya marin
[protected]

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10:09 am EDT

Panera Bread panera managers

Good Morning,

I am a loyal and full supporter of Panera Bread. I love coming to Panera because it's whole, good food and I love the atmosphere.

However I was in this particular Panera twice in the past few weeks and witnessed extremely rude, disrespectful and unprofessional behavior from two managers. The first time I was in, both managers were yelling and banging on the door of a restroom, telling the employee to get out of the restroom and get onto cashier.

The second time I came in I noticed one of the Managers, I believe his name is Bryan, yelling at his staff in front of all of us. This is extremely unprofessional, and needless to say a hostile workplace environment. I will not be returning to that Panera anytime soon. Please address this with those managers, those employees don't deserve to be treated that way.

I was only able to get their first names, Bryan and Brandy.

Location: 5110 Campbell Blvd, Nottingham, MD · (410) 933-2003

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8:34 pm EDT

Panera Bread new cinnamon rolls

I miss the original cinnamon rolls! They were just the perfect level of sweetness. I can't even eat the new cinnamon rolls because there is way too much frosting and sugar. These new ones are more like cinnamon rolls I would get from Kroger - I expect better from Panera. I hope you receive enough of these types of comments that you reconsider and bring back the delicious and unique, upscale and perfectly balanced cinnamon rolls Panera used to have.

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12:42 pm EDT

Panera Bread front line service

I visit this specific Panera almost daily. This is the first time I saw the associate whot was taking my order. It was very noisy and she kept asking me to repeat myself. In itself that wasn't an issue, but the way she acted was outlandish. She tried to stare me down and generally acted like she wanted to pick a fight with me. It was so ridiculous that I complained to the manager on duty, which is the first for me. This person needs some serious training so that she can understand - customer service is not pushing buttons on the register. It's making the customers feel welcomed. She can easily intimidate someone. I don't get easily intimidated, but I was absolutely taken aback by her odd, aggressive behavior over absolutely nothing. Not only does she not understand "diffusing a potential conflict", she clearly doesn't know what common courtesy means. I won't come back to this Panera again. I don't need to be in a bad mood in the middle of a busy day over an order of chicken soup. It is also obvious that this type of personality manifests itself easily during interviews and training. The fact that Panera placed her up front with this horrible attitude is a disservice to the restaurant and most importantly to its customers.

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6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread food served

Dear Sir/Madam,

I would like to share some unpleasant experiences I had encountered back in December at Des Moines Panera Bread (Cafe 3217). For business purposes, I needed to travel to Des Monies for two weeks in December last year. During that time, I had visited this Panera Bread cafe for several times for dinner. For two occassions one took place on December 13, 2018 (6:10 pm)and another night around the same time, the kitchen staff who prepared my food deliberately withheld the food at one night and served a ridculioulsy small sandwiches for another night. I have attached the picture I took for the Chicken Tortellini Alfredo I ordered. You can see there were no chicken at all just the pasta. I did not pay attention to that at the time but later realized it was deliberately done. And then at a different night, another kitchen staff deliberately cut a very small corner of bread for making my Napa Almond Chicken Salad sandwich. I have no idea what are the reasons for both incidents. But those are obviously harrassments. And I tried to let it go for the past few months. But eventually, I decided to bring that to Panera Bread corporate office attenttion after all. What have happened to me is unjust and I considered those are discriminatory acts.

I hope these would never happen again to anyone/ any customers at any of the Panera Bread locations.

Thank you for your attention.
Jack P
Chicago

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10:38 am EDT

Panera Bread I am complaining about rude and unprofessional customer service.

Good morning, my name is Kevin Darden. I am a patron of many of your establishments. On the morning of 3/27/2019 I went into your establishment at 330 7th avenue and asked to use the restroom. I was rudely told I could not use the restroom by the manager Michele. I explained to her there was a water main break and my office restrooms were out of order to no avail, Subsequently I had to walk 3 blocks down where I was accommodated. This is totally UNACCEPTABLE coming from an eatery I consider one of my favorites. I can be reached via my E-mail address [protected]@yahoo.com.

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1:10 pm EDT

Panera Bread product

Today I ordered a chocolate chipper cookie and it was solid as a rock. I'm disappointed. I happen to live 19 miles from this location, & thats when I found out the cookie was bad. I paid 2.49 for one cookie. With the price of gas up it will cost me 2.00 to drive back to the location just correct this problem. I didn't realize for the amount of money I paid to eat here, that I would have to worry about fresh food. I guess it's my fault, for not questioning the integrity of your products or employees before I leave.

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11:55 am EDT

Panera Bread Service on 3-8-2019 at 5:29 pm

Out of many products first of all. Service was absolutely horrible and no one really cared. Plenty of employees but not doing much to ensure service and cleanlines as tables were not cleaned. Ordered a cinnamin crunch bagel with cream cheese an d toasted and two medium coffees. Both dark and light roast were empty and we informed them and said itn would be a few minuites. Waited 5 minutes for our bagel only to be told out of it. I respondd that there were 2 in the bin when we ordered and the manager said they had drikve thru orders to fill and I told her again there were two in the bin whedn we ordered. She wasn't happy but gave us one. Five minutes later we finished the bagel and still no coffee. Had to rmind hem about the coffee and they finally brought out. I told the employee that it would have been nice to have the coffee with our bagel. He laughed. Tried to find yhe manager again but she didn't make her face shown. Poor service, poor amount of product and no one even cared. Can I say more to get the theme of absolutely horrrible presentation of Panera Bread.

Bob & Terry Viox
[protected]@fuse.net

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6:43 pm EST

Panera Bread management

Saturday, March 9, 2019
I recently had a very unpleasant experience at Panera in West Caldwell, NJ, one that I have been coming to for the last 10 years. I arrived at about 4:30. Set my things down, went up to order and returned to table # 8. I always order food and/or a beverage, while grading papers and lesson planning. I am very patient. But I cannot tolerate rude behavior by those who should know better. I will not stand around and remain indifferent especially when a person's integrity is at stake (a sleeping man, who is a frequent customer, is a bit disheveled in appearance and so he was being taken advantage of in this case) Two of your location managers did nothing.

I first complained to one manager who was on her break. She was a young black woman in her late 20s who I've seen before at the restaurant, telling her first that someone was "flat out" sleeping in one of the booths. Then I told her two drunk guys sitting at tables 12/13(speaking of the bar hop they just returned from) were mocking and yelling at the sleeping man. When I walked away from telling the first manager, she told another manager (a tall white man in his 30s who I've also seen there before) who went back to working and never came over to me or to the area. The cursing got louder and the embarrassment I felt this poor man, got worse. I could not sit and let it continue. I approached the male manager and confronted him as to why he never addressed the issue that I had reported. He said dismissively, "I'm watching." I'm sorry, but that is condescending and unhelpful in a situation like this. With toddlers around, families and this poor man being subject to this behavior, it had to stop. I asked the two boys to leave and told them their behavior was reprehensible. I am really upset about the situation start to finish.

A woman at the next table said to me when I returned to my seat, "That is privilege and entitlement at work. Such a shame. I was very close to saying something too."

Well the truth of the matter is---I did and no one else did, especially your managers.

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Suzanne EIizabeth S
, US
Mar 09, 2019 7:17 pm EST

LIke I said I am a teacher. I have boycotted Panera Bread. I told my students that they also have to boycott Panera Bread. I toldt that if I saw or heard any of them dining at Panera Bread that they would get a failing grade and detention. I told them to get their parents to boycott the restaurant as well. So not only you lost my business but the business of 20 students as well. I told them that if their parents took them to Panera Bread that I would report them for child abuse and exposing their children to this type of environment and have them removed from their homes.

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7:03 am EST

Panera Bread customer service

We love panera bread! However, in at least 4 visits to the apopka location, we have experienced terrible customer service! Called in night before for bagel order, was not ready next morn three times! Went in to eat one morn, only about 6 people eating, took forever to get two breakfast sandwiches! They were concentrating on the drive thru only! Rediculous! Ordered a pastry ring (night b4) to get next am., got there, they said they never got any off the truck! Never called us, anything! Terrible location! My husband called to complain, got megan's ph # (area mgr?) left a voice mail for her, even she never called him back! Very discouraging!

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9:13 am EST

Panera Bread the whole experience

I have not been to panera in years and we decided to have lunch at Daniels Road.

First of all the we both ordered soup and half a sandwich. When he checked me out, I was surprised to have a bill for $25.00.

This is a fast food restaurant and there are a lot of sit down restaurants offering lunch for 6.99-8.99.

Quality was just ok. We ordered a half of turkey, bacon, avacado and the bacon was cooked but cold. I had to pay extra .50 for cheese and the sandwich was small.

The last thing is besides the order clerk no one even acknowleded you as a customer.

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8:44 pm EST
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Panera Bread missing sandwich. manager was rude and hung up on me.

I ordered food for the familily to be delivered.
They delviered the food very quickly.
However, they forgot my sandwich "Cuban Penini".

I called back and they said they would redeliver it.
After a longer period of time (much longer than the 1st delivery), I had to call back and ask where my food was.
The said the driver was already out to deliver it.

After waiting longer, I called to cancel it. I know because I paid for it already, they driver probably put me at the end of the deiver list.

I asked the manager for a refund of my sandwich. She said no.
I demanded a refund just for my sandwich.
She was being rude in her tone and then hung up on me.

I did call customer service soon after and they said they would help.
This is more of a follow-up to that call.

Attached is my receipt.

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3:20 pm EST
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Panera Bread Never received food

Date: 2-28-19
Time: Ordered at 10:00am
Order Number: [protected]
Pick up time at 11:30-11:45am
Managers name: Phil
Driver: Steven

This has happened several times to me from this location. I have ordered my food, paid and never received my food. I am extremely frustrated with Panera Bread. I attempted to call several times to which I was hung up on and could never get a person on the line to tell them my problem that I never got my food. I used the app to track my order and I was contacted through the app stating my food was on the way around11:41. Still no food. The last time this happened I had contacted the Panera Bread the same day later on and told them what happened. They were not very understanding and said I would get my 25$ order refunded back to my card but that never happened. I decided to try them again for their food service. I like the food here but the service is non existent. Please Help.

[protected]@gmail.com

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

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Panera Bread contacts

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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