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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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E
9:11 pm EDT

Panda Express kung pao bowl and kung pao plate

The bowl and the plate came with very little amount of meat. We counted the pieces of chicken and it was five small slices. Very unacceptable! Paid to much money to get cheated. It was busy at the time but does not give reason to give less food to customers. Also I was charged for 1 egg roll that I did not order. Now that is stealing money. Very unhappy!

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10:37 pm EDT
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Panda Express unprofessional manager

I was in the restaurant on today June 27th when I witness a disrespectful manager by the name of Jannie. I come to your establishment when a certain cook by the name of Deandre is there because the food is always good when he's there. Well while there today on my lunch hour I witnessed Jannie be disrespectful and loud during lunch in front of other customers. Deandre was cooking our orders and cleaning. Jannie approached him stopping him to go get ice. He mentioned that he was told to clean the grill and wash dishes while cooking due to inspection coming up. She said in a loud voice GO FILL UP THE ICE NOW. There were plenty of other workers who were just standing around talking to her that she could have told to get ice. I have over 20 years of management experience with 10 in food service and this is not the way you talk to your team members. The customers and myself were outdone with the way she acted. I think Deandre chose to walk out I'm not 100% certain but he left the restaurant. If he will not be cooking at this restaurant I will not be coming back to this establishment. I only come when he works because its always good. Something needs to be addressed with the manager Jannie. Manager training perhaps. If I go in and he isn't cooking I will not come back.

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Update by Ms. Rudy Bell
Jun 27, 2019 10:39 pm EDT

In Monroe Louisiana

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R
5:19 pm EDT

Panda Express drive thru landscaping

Went thru Panda Express at 1203 N Keller Dr, Effingham, IL 62401 in my home town today June 18, 2019. The landscaping was horrible. Looks like the place has been closed for years! Weeds that are 3 to 4 ft. tall. Weeds have taken over ALL of the drive thru landscaping. What a disgrace, not only to us here in town, but those using this drive thru as they travel thru Effingham. Can you PLEASE have this looked into and have it professionally cleaned up. I wanted to let you know because I thought if you aren't aware of the problem then it can't be fixed. I feel sorry for the person working the drive-up window having to look at this mess in their face their entire shift! Thank You.

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6:21 pm EDT

Panda Express panda express tried to scam me

I went inside and wasn't in the mood for fried rice or chow mein. I asked her to skip that step and give me something else. She said No. I had to get the fried rice or the noodles. I felt completely violated because I knew she would fill up the container 50 percent and that's not fair. What if I want only 25 percent of the container with rice. Well I ordered and when it was time to pay I left. I wasn't going to let them scam me. They need to fix this issue and until then, I'm not coming back

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4:54 pm EDT

Panda Express the customer service of the employee named camille was very rude and disrespectful.

PANDA EXPRESS #1129
I went with my son at that location yesterday, 06/03/2019, around 3:15 PM and I asked if I could get the new batch of Teriyaki Chicken because the one that they had on the display were just 2 pieces and were old. The one that was helping me, I believe his name was Billy, was so nice and said, "Yes ma'am!" to me and he went and grabbed the new batch. However, another employee named CAMILLE, who had an annoyed look, grabbed the old chicken and put it on my plate! And when I told her about what I already told Billy, she looked at me angrily, rolled her eyes, and scooped out that chicken and dumped it on the trash. Then, when she did grabbed one of the new batch of chicken, she gave SMALL PORTION than what it should be! After that, she just loudly placed my orders on the counter and walked away after I asked her name! And even when I asked her name, she was SO RUDE AND DISRESPECTFUL! I asked her name, and she was like, "Camille. What? You gonna write me up? You want me to write it for you?"

I am SO DISAPPOINTED at her customer service! Even the cooks were looking so disappointed and annoyed at what she did and even shaking their heads.

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7:37 am EDT
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Panda Express too little for what paid for

Panda Express #1308, Indianapolis. The staff here won't even wait for you to order, or look for what to order... they are so fast! ... and then, ordered the white rice with orange chicken... I MAYBE got a tablespoon of orange chicken and about 2 cups of rice. This is not the first time. Very stingy for what you have to pay for! ... not happy Called back to tell them that they needed to include more in their servings. Lady on the phone said to come back and they would give me another order?... but why?... why don't they just give more than a tablespoon when serving the first time?... because they are saving money, but charging the consumer more.

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2:09 am EDT

Panda Express bad management

Panda express in odessa tx have very bad service, we ask for ice, they don't have ice. food service is very slow, we have to wait for a long time, the dining room is unhygenic. and nobody is taking care of the trash. The manager won't listen to the complaints. Seems to me the manager lost control of their employees. I saw so many workers there playing on their phone while working. The dish was oddly sweet, i felt like i was going to have diabetes, and the rice was very dry, it's like pebbles. the noodles tasted uncooked and seemed cold inside. the teriyaki chicken was burned.

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3:28 pm EDT

Panda Express rude employees panda express store 2389 panama city beach

Store 2389 bad customer service I literally waited an hour just to get 2 plates of food
Here are the names that I feel like you shouldn't have working for your company representing Panda Express names are: KWELI, JORDAN, XIOMARY, LAILAINE these people have bad service they don't apologize or acknowledge PAYING CUSTOMERS AFTER I ASKED FOR MY FOOD TO BE FRESH THEY BOUGHT ME OLD FOOD I HAD TO SIT AND WAIT AN HOUR FOR ME TO HAVE FRESH FOOD THERE HYGIENE IS GROSS THERE ATTITUDE IS UNACCEPTABLE AND THEY TREAT CUSTOMERS REALLY BAD I STILL HAVE YET SEEN SOMETHING SOOOO UNPROFESSIONAL AS THOUGH THEY ARE NOT GETTING COACHED, COUNCELD, OR WRITTEN UP FOR THERE BEHAVIOR THIS MUST STOP AND IM A LOCAL
I'm an Looking forward to the manager give me a call back .THE EMPLOYEE KWELI TREATS ALL CUSTOMERS BAD THIS PERSON SHOULD NOT BE REPRESENTING PANDA AT ALL

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11:40 pm EDT

Panda Express 1) failure to honor offer 2) treatment by counter person 3) bad beverages

1) My friend and I arrived with properly completed "Free Entree Item" receipts from our previous visit but the check-out person refused to honor them because they were "more than 30 days old". That requiremen Gibrt is not printed on the offer or posted in the restaurant. Some time limit might be reasonable, but until it is declared to customers ahead of time, it is unreasonable to apply it when they try to cash it in.
2) The counter person who prepared our food and checked us out was very loud, to the point that fixing that should be a Panda objective. I already had in hand the "free" third entree. At first she demanded I pay for it extra. As I protested that it was supposed to be free, she took it and threw in the garbage right in front of everyone. It was embarassing. With fear of further embarrasment, I had to remind her that I was entitled to a Fortune Cookie.
3) I wouldn't write about this if it were the only problem. However, it is a fact that least four and maybe six of the beverage dispensers flavors were just water with no flavoring. And this was at the beginnng of supper hour.

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2:39 pm EDT

Panda Express order# 416256 4/3/19

Went through the drive-thru at lunch today and ordered Beijing Beef Bowl with Noodles, order taker showed in on board as Orange Chicken, I asked to correct it to Beijing Beef, she implied I was changing my order when in fact I never uttered the words "Orange chicken"...then was told it would be at least 5-6 minute wait for the chowmein noodles...I said I would wait. Paid for my order and receipt showed Beijing Beef, then parked and waited for our order. The order was brought to my car, and I did not bother checking the contents since the receipt read correctly, but alas after driving 20 miles home and taking off the lid...what should I find...you guess it Orange Chicken, and not even "fresh", so disappointed and unhappy. Tried calling the place, but of course they don't answer their phone...wonder why? Whatever.

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2:50 pm EDT

Panda Express the spanish manager

Omg i was ordering my food then suddenly the tall lady wearing black shirt looks spanish
And starting talking her team members with a rude attitude saying ( from now on nomore texting if you all want to calling out call me or late)! Im not sure why that rude manager sayin that infront of bunch of customers! She dont have manners or ethics and she doesn't know how to communicate with they're team. For me what I understanding is she was telling that to her team to nomore texting maybe because she did something wrong and she got introuble so now that rude spanish manager just wanted to get away with her mistakes meaning no proof your introuble... she dont know how to handle her people and the store I believe.! All her teammates was all polite and good worker unless the spanish rude manager.please dont eat there anymore think first before you go to this store because when u see this spanish manager she will ruin your day and please save your money not worth it to spend your money in this store witj a rude and arrogant manager! Who' your name was miss spanish rude manager stop harassing your people! We hoping your get ur [censored] fired!

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2:33 am EST

Panda Express hr issue

My boyfriend works at Panda express in IL. And he has a woman supervisor. She always say somthing about our relationship. And it cause a lot of troubles beween me and mu boyfriend. It is not ok and it is so unprofessional. Someone need to take serious action on this. It not acceptable. I have never seen a supervior would do this. It is a serious HR issue.!

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9:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express messed up our order, cussed by management, etc

When I spend $56 they do not give me a receipt and when I get home to my orders were messed up we tried to call and see what they can do about this problem and we were told there's nothing they can do without a receipt even though they didn't give us one then the man started cussing at me throwing up f-bombs and said come on in here if you think you're a big guy his name is eric he says he is the shift manager he sounded latino to me I don't want to go back in there cuz the guy might not enjoy it too much but you do not talk to me like that when my kids need to eat and I spent good money on some bs food. The location is959 west state street in american fork once again has said his name was eric would not give me his last name if I don't hear back from you soon well i'll just leave it at that I guess

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Update by Ceramic pro 801
Feb 11, 2019 9:51 pm EST

I am not going to go back in there and waste my time or my gas but this guy needs to be let go immediately or else you have many more customers not satisfied

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1:13 pm EST

Panda Express 45 minute wait for teriaki chicken

I am very upset with the Los Banos, CA 93635 Panda Express. I was in the restaurant buying a to go order. Just to order it took 15 mins of waiting. then i order teriaki chicken, , the girl serving me told me it would take 10 minutes, they were making more. 45 minutes later! they finally get my ..(chicken), plus the other food i ordered was missing.. i had to go back and ask for the rest of my order! it was barely, barely warm.. My wife was mad at me and we got into argument It ruined my dinner and eveing, , , Very Very Disappointed ! This is not the first time that store was soooo slow.. I let the other times pass.. but this one was ridiculous! please make it right!
This occured last night (1/26/19) at 547 pm. Order #1811237.
I am requesting a reply, My email is lou.[protected]@yahoo.com
Luis M

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6:30 pm EST
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Panda Express harassment from general manager

My GM at Panda Express is constantly looking for any little thing I do to try and get me in trouble. My 3rd day of work, he kept complaining and criticizing me about taking too long to close the lobby when I was never even told how long it should take me to finish closing the lobby. I had not even been trained on closing the lobby. I've been there about 3 weeks now and the GM has only been treating me worse and worse. I got written up about 2 weeks ago for not being able to make drive thru time by myself with no training even given to me. I repeatedly got yelled at and pressured by my GM. I have been cussed at before by my GM. He also told me I have no common sense which I would definitely consider bullying and harassment. I've tried to talk to him and he doesn't take anything I say into consideration. He has even contacted me on my days off twice to complain about petty little things to me. I definitely would consider what he has been doing to me harassment and bullying. I know I am targeted because I can clearly see how he treats me compared to how he treats everyone else. He will stand around and gossip with other employees and pic's while the rest of us are busting our butts to make food, attend to our duties and serve costumers. He claims I make work an "unheathy" environment when all I try to do is my duties and stay to myself. If anything, he makes work a hostile environment. He has had several complaints from costumers who have heard and seen the way he treats his employees so he tries to do it away from costumers and out of camera view just so no one will know how he really is. I feel constantly uncomfortable when he works on my shifts but when he's not there I feel fine. I'm not getting criticized every our for something small and insignificant. It's no mystery as to why his store is failing, and why his turn over rate is so bad. He is very unprofessional and rude. Something needs to be done. Nothing I do is ever good enough in his eyes and no matter how hard I have tried, I just keep receiving this kind of treatment.

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5:30 pm EST

Panda Express food and management

I've been coming to this panda for a few weeks on and off cause it's taste much better then my ships food. However they always are out of all foods. They tell me it's going to be 10min every time and the store is also very dirty, as they're standing in the cooking tops to put away the grease catchers. Also they're not using gloves 100% of the time.

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11:53 am EST

Panda Express customer service / bad food

The customer service was bad. The short girl that took my order was rude n seemed as if i was bothering her from the tall kinda large guy that was cooking. I had to keep telling her what i wanted because she kept looking back and talkin, smilling and being goofy. Is there not a policy that says employees cant date each other and work together? Im a buying customer coming in on my lunch, i should have been treated with respect. Not treated like im a nuisance. Also the girl that was at the register smelled really bad her body odor was enough to make me want to vomit. In the end i wasnt pleased with my service or food.

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11:29 am EST

Panda Express green bean chicken breast and orange chicken

Went through drive-thru at 11:50 pm on Thursday December 27th. there was a pretty good lunch rush going so I was shocked that when I arrived at my location to eat (about 3 minutes from restaurant) all of the food was cold to Luke warm at best. the rice, the chicken dishes, everything. I got 2 different kind of entrees and a kids meal. every one of the dishes were less than warm. some of it was straight up cold!

I was very disappointed!

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7:10 pm EST

Panda Express false advertising

Hello,

We have a Panda Express in our local Giant in Camp Hill, PA. In the last 3 weeks I have stopped in, specifically for Panda Express, for the Honey Sesame Chicken. There is a LARGE sign on the board stating "it's back", yet every time I've gone in for this they do not have it. I was then told this evening that "it will not be back", which I was simply frustrated because the board states otherwise. I will not return to any Panda Express at this point due to the way the lady at the counter treated me - she literally LAUGHED in my face and shrugged her shoulders. Very disappointed.

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8:28 pm EST

Panda Express gift card

My 10 yr old grandson had surgery on Dec 5 and around that time my pastor's wife went to the Panda Express at Market Place Mall and purchased a $40 gift card. My grandson is in a wheelchair and went with his class from school on Friday, Dec 14, 2018 to the Panda Express and attempted to use his card. He was told the card wouldn't go thru the machine. I went to the Mall today, Dec 15, 2018 at 5:30pm and asked to speak to the manager on duty about the card. She first asked me where the card was purchased and I told her it was there at the Mall. She said they don't put the amount on the front of the card like it was on the card I had. She tried to use it in the machine and she said it was not in their system. Had it been $10 I would have let it go but with it being $40, I was not happy with her response. I did not have the receipt because it was with the card when my grandson got it but apparently he misplaced it. Surely there is some way that a gift card for this amount could be tracked. Is there any recourse to this problem? I am wondering if someone took the money and did not activate the card.

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Panda Express contacts

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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