Panda Express
reviews and complaints

I arrive at Panda Express # 2398 shortly after 10:35 opening when I approached the glass line only a few items had been prepared in the service window so waited.
After waiting some 25 minutes for it My order wasn't completed until around 11:09am, before all food items selection where displayed in the service window.
The person Kimerlyize B. taking my order #211275 not friendly and had become visibly annoyed by my presence.
I asked for two bigger plates orders, the server filled up the container only 50 percent and that's not fair. She never acknowledged me, she just pop open the container boxes then ringed up the 1 plate and did the same for the second 1 plate entrée, then said it's $16.45... I hand her my method of payment once it processed, she just handed me my receipt turn away moved on.

She was dismissive a rude employee. I have never been more dissatisfied with my experience at the Irving Panda Express. It is not ok and it is so unprofessional. Someone need to take serious action on this. It not acceptable. Where can I make a formal complaint and get our money back for dismissive rude and unfriendly service it was not worth the price that I had to pay .
Very unacceptable! Paid to much money to get cheated.

This is the second time that the service was slow even though not many customers were there. We ordered food and after food was given to us, no one checked us out. We just stood there for quite a while and finally someone wandered out and took our payment. When we got the food home the tea was sour and the food was completely stale. The egg rolls were not edible. This is so disappointing because we are big fans of Panda Express and this one JUST opened! The svc going downhill already is not
A good sign for longevity of this business. They need a new management person. Please look into this!

Hello,
I purchased a "Bigger plate" tonight and I have never been more dissatisfied with my experience at the Kona Panda Express.
My order number is 217276 Purchased at 7:56:07 PM
I purchased half fried rice- the most skimpy portion I have ever received at a Panda anywhere.
Super Greens- it was all broccoli, no kale, no cabbage. NO seasoning. I politely asked the guy at the counter if I could have a fresh order as the one sitting in the hot pan was dried out, old and pretty brown. He hesitated, didn't seem like he wanted to ask the kid cooking because the kid cooking seemed so inconvenienced that he had to do his job and make another batch.
Orange Chicken small portion again and wasn't fresh.
Honey Walnut Shrimp, soggy and not fresh.

I have been to this Panda numerous times and this experience was absolutely ridiculous. I called, spoke with Jasmine when I asked for a manager, she replied she was and said she'd have a credit for me for the sides I complained about. Now, this is before I tried the entree items which were severely lack luster. I would not serve this food in my kitchen.
This is unacceptable and maybe someone can step in and let the Kona Panda Express know about quality control?

How would you like to reconcile this severely unsatisfying experience?

Thank you,
Lindsey Carland
[protected]
[protected]@yahoo.com

I have attached a picture of the plate and have not eaten anything off of this plate except for a bite of broccoli which I then realized there was no seasoning.
The plate was thrown away, It was not worth eating.

you have a new product called sicuhurican or something like that. enough is enough on the tv commericals. using western line dancing, doesn't really go with chinese food. afterall its only breaded chicken stripes with sweet and sour coating like sweet and sour chicken. i can make that at home myself. give the public a break we've seen it over and over again and again. 20 commericals in a 2 hr. movie is a bit much. i counted. a commerical every 3-10 days is sufficient. please stop pushing your sweet and sour coated chicken strips. thanks

On Tuesday, July 23, at 7:30pm I entered Panda Express located on Canal Road in Brunswick, Ga. I wasn't greeted, and after briefly standing at the food, a gentleman asked what Would I like to order. I asked for two bigger plates and Id like to upcharge both with Double Honey Walnut shrimp and asked if the current ones were fresh, bc I don't like them after sitting in the steam to get soggy skin as it sticks to your teeth and it's a displeasing. He said they were fresh. And proceeded to fix the first bigger plate. I asked for half rice and half noodles. As he scooped the shrimp, the skin fell off of several shrimp and they appeared to be gooey. I asked again if they were fresh and he gave me one on a toothpick and said, I already told you yes, taste for yourself." I went to to try the sample and it was so gooey, I went for a napkin and threw the sample away at the drink station. I told him that's definitely soggy and I'd like fresh beings I'm paying and especially paying for for four upcharge fees. It was highly unacceptable.
He then walked to the register and proceeded to ring my order up asking what I ordered, a bowl, - I said no sir - two bigger plates with fresh walnut shrimp. He said I heard you already what else. I said two bigger plates, and before I finished, I felt his aggravation and smart remark for saying, "I heard you!" But yet asked me to repeat my order. I said please, sorry, sir, with none of these manners approached to me. Customer service was very unsuccessful, and the food quality was the same. There was one couple eating at peak hours and they heard the conversation and said their food was very unsatisfactory and after hearing him talk to me with attitude and I'm being polite, they were also not returning after there visit. I have been there numerous times and at least three times a month, but the last two visits, at $30 meals have been a terrible experience. This was third strike and I won't be back. New businesses is not what's hurt this location, but poor customer service and food. I had to drive 20 minutes out of my way for Chinese takeout bc Panda failed to deliver good shrimp and great customer service. It's sad, and was a waste of my time.

The bowl and the plate came with very little amount of meat. We counted the pieces of chicken and it was five small slices. Very unacceptable! Paid to much money to get cheated. It was busy at the time but does not give reason to give less food to customers. Also I was charged for 1 egg roll that I did not order. Now that is stealing money. Very unhappy!

I was in the restaurant on today June 27th when I witness a disrespectful manager by the name of Jannie. I come to your establishment when a certain cook by the name of Deandre is there because the food is always good when he's there. Well while there today on my lunch hour I witnessed Jannie be disrespectful and loud during lunch in front of other customers. Deandre was cooking our orders and cleaning. Jannie approached him stopping him to go get ice. He mentioned that he was told to clean the grill and wash dishes while cooking due to inspection coming up. She said in a loud voice GO FILL UP THE ICE NOW. There were plenty of other workers who were just standing around talking to her that she could have told to get ice. I have over 20 years of management experience with 10 in food service and this is not the way you talk to your team members. The customers and myself were outdone with the way she acted. I think Deandre chose to walk out I'm not 100% certain but he left the restaurant. If he will not be cooking at this restaurant I will not be coming back to this establishment. I only come when he works because its always good. Something needs to be addressed with the manager Jannie. Manager training perhaps. If I go in and he isn't cooking I will not come back.

Went thru Panda Express at 1203 N Keller Dr, Effingham, IL 62401 in my home town today June 18, 2019. The landscaping was horrible. Looks like the place has been closed for years! Weeds that are 3 to 4 ft. tall. Weeds have taken over ALL of the drive thru landscaping. What a disgrace, not only to us here in town, but those using this drive thru as they travel thru Effingham. Can you PLEASE have this looked into and have it professionally cleaned up. I wanted to let you know because I thought if you aren't aware of the problem then it can't be fixed. I feel sorry for the person working the drive-up window having to look at this mess in their face their entire shift! Thank You.

I went inside and wasn't in the mood for fried rice or chow mein. I asked her to skip that step and give me something else. She said No. I had to get the fried rice or the noodles. I felt completely violated because I knew she would fill up the container 50 percent and that's not fair. What if I want only 25 percent of the container with rice. Well I ordered and when it was time to pay I left. I wasn't going to let them scam me. They need to fix this issue and until then, I'm not coming back

PANDA EXPRESS #1129
I went with my son at that location yesterday, 06/03/2019, around 3:15 PM and I asked if I could get the new batch of Teriyaki Chicken because the one that they had on the display were just 2 pieces and were old. The one that was helping me, I believe his name was Billy, was so nice and said, "Yes ma'am!" to me and he went and grabbed the new batch. However, another employee named CAMILLE, who had an annoyed look, grabbed the old chicken and put it on my plate! And when I told her about what I already told Billy, she looked at me angrily, rolled her eyes, and scooped out that chicken and dumped it on the trash. Then, when she did grabbed one of the new batch of chicken, she gave SMALL PORTION than what it should be! After that, she just loudly placed my orders on the counter and walked away after I asked her name! And even when I asked her name, she was SO RUDE AND DISRESPECTFUL! I asked her name, and she was like, "Camille. What? You gonna write me up? You want me to write it for you?"

I am SO DISAPPOINTED at her customer service! Even the cooks were looking so disappointed and annoyed at what she did and even shaking their heads.

Panda express in odessa tx have very bad service, we ask for ice, they don't have ice. food service is very slow, we have to wait for a long time, the dining room is unhygenic. and nobody is taking care of the trash. The manager won't listen to the complaints. Seems to me the manager lost control of their employees. I saw so many workers there playing on their phone while working. The dish was oddly sweet, i felt like i was going to have diabetes, and the rice was very dry, it's like pebbles. the noodles tasted uncooked and seemed cold inside. the teriyaki chicken was burned.

Store 2389 bad customer service I literally waited an hour just to get 2 plates of food
Here are the names that I feel like you shouldn't have working for your company representing Panda Express names are: KWELI, JORDAN, XIOMARY, LAILAINE these people have bad service they don't apologize or acknowledge PAYING CUSTOMERS AFTER I ASKED FOR MY FOOD TO BE FRESH THEY BOUGHT ME OLD FOOD I HAD TO SIT AND WAIT AN HOUR FOR ME TO HAVE FRESH FOOD THERE HYGIENE IS GROSS THERE ATTITUDE IS UNACCEPTABLE AND THEY TREAT CUSTOMERS REALLY BAD I STILL HAVE YET SEEN SOMETHING SOOOO UNPROFESSIONAL AS THOUGH THEY ARE NOT GETTING COACHED, COUNCELD, OR WRITTEN UP FOR THERE BEHAVIOR THIS MUST STOP AND IM A LOCAL
I'm an Looking forward to the manager give me a call back .THE EMPLOYEE KWELI TREATS ALL CUSTOMERS BAD THIS PERSON SHOULD NOT BE REPRESENTING PANDA AT ALL

1) My friend and I arrived with properly completed "Free Entree Item" receipts from our previous visit but the check-out person refused to honor them because they were "more than 30 days old". That requiremen Gibrt is not printed on the offer or posted in the restaurant. Some time limit might be reasonable, but until it is declared to customers ahead of time, it is unreasonable to apply it when they try to cash it in.
2) The counter person who prepared our food and checked us out was very loud, to the point that fixing that should be a Panda objective. I already had in hand the "free" third entree. At first she demanded I pay for it extra. As I protested that it was supposed to be free, she took it and threw in the garbage right in front of everyone. It was embarassing. With fear of further embarrasment, I had to remind her that I was entitled to a Fortune Cookie.
3) I wouldn't write about this if it were the only problem. However, it is a fact that least four and maybe six of the beverage dispensers flavors were just water with no flavoring. And this was at the beginnng of supper hour.

Went through the drive-thru at lunch today and ordered Beijing Beef Bowl with Noodles, order taker showed in on board as Orange Chicken, I asked to correct it to Beijing Beef, she implied I was changing my order when in fact I never uttered the words "Orange chicken"...then was told it would be at least 5-6 minute wait for the chowmein noodles...I said I would wait. Paid for my order and receipt showed Beijing Beef, then parked and waited for our order. The order was brought to my car, and I did not bother checking the contents since the receipt read correctly, but alas after driving 20 miles home and taking off the lid...what should I find...you guess it Orange Chicken, and not even "fresh", so disappointed and unhappy. Tried calling the place, but of course they don't answer their phone...wonder why? Whatever.