Panda Express
reviews and complaints

The person taking my order in line was not friendly and visibly annoyed when I had to repeat my order and clarify. She was also distracted and kept taking to her coworker as I was talking to her to place my order. She was dismissive. Then I get home and open my food and one of my entrees is missing even after I repeated and confirmed the order. Also, I was charged for both entrees for my plate but as you can see only received one. I am very unhappy with the service and the fact that an entire entree is missing in which I paid for. Since I had already driven home I did not want to leave again and go back to fix this as they should have gotten it right in the first place.

I just did not like my food at all my noodles was dry I could not give that to my kids and the chicken was cold I feel like that was not worth the price that I had to pay .Then the driver told me it was my fault Because I was calling her to check on when will my food be here .she told me that's why she miss the exit and the turn she was supposed to make

To whom it concerns,

My name is Anthony Hill and I was an Associate with Panda Express. There was an incident on October 11, 2018 in between 8-10 pm that ultimately led to my termination on October 12, 2018 at 5:39 pm from store 1413. My Employee ID was 1367394.

A woman came into the store while other Panda Express Associates were conversing with a man from an unrelated manner, I was standing in front of the fried rice steamer stirring the rice when she approached me and has a statement to the effect of, "Please help me, I'm homeless and i just want something to eat." I thought for a second, regarding my plan on how i would effectively allow her to be given food without violating Panda Express's policy. Which in retrospect. I didn't. I gave the woman a Panda Bowl with Full Fried Rice and Shanghai Angus Steak. The is no policy governing the time of food exchange vs the time of payment, and it doesn't require Authorization from a manger. Me knowing, and given this concept. I gave the woman the food, I had full intention to pay for the food when i was presented the opportunity after I opened my register, yet I was terminated before presented the opportunity, less than two hours after my termination I came back to Panda Express store #1413, and paid for a Fried Rice Bowl with Shanghai Angus steak, an employee discount was applied which I did not request. I feel as if Ricardo Mejia, the General Manager of the Panda Express Store #1413 was quick to an assumption that I did not intend to pay for the food. I paid for the food on October 12, 2018 at 7:13:23 PM My server was Ricardo Mejia, and I paid a total of $6.41.

I am the Chief and Leader of US Customs and Border Protection Explorer Post 202. We volunteer with veterans, provide food for the homeless regularly and given that I've been an Explorer for the past 2 years. My Core Ethical Values would not allow me to see me in a position to help and not do so. The same ethical values that drove me to pay for the homeless woman's food in the stated above incident are the same ethical values which required me to have an intention to pay for the food. Which again, in retrospect i was not predisposed before my termination.

Prior to paying for the food, Ricardo Mejia stated verbatim after we asked the reason for my termination, "For not ringing up the items". Given that I paid for the food, I did not violate Panda Express's Purchase Policy and the item was compensated and paid for. In short, I was terminated for Distributing an item that was ultimately paid for. I was terminated for "not ringing up the items". If I apply for future jobs i will be categorized as someone who "stole" when i did not.

Also given that this incident was directly prior to closing we average discarding over a 100 Pounds of food per week. Which could be used for a more practical purpose then being thrown in the trash. It would cost the company little to no extra money to create containers to donate the additional food 1+ days per week to a homeless shelter to allow it to be discarded in a humane, helpful manner. If possible I would like to continue my tenure as an associate at Panda, and to ensure a misunderstanding like this will not arise again.

Sincerely, Anthony Hill

I applied for a job here about 2 weeks ago. The manager told me that he liked me and he was going to send me to the 2nd interview. 2 weeks later I still haven't gotten an update on my interview process. And when I called to check, the manager claimed that he was transferring to another store and that I would have to get an interview with the new manager. All of the managers were Hispanic including the employees and I feel like I was counted out because I am not Latino. Crestwood is very close to predominantly black and white areas so why is there no diversity in this workplace. When I realized that majority or the worker were not black or white then I knew that the managers are hiring people based on heritage. This is completely illegal and unfair so I will take this matter farther if I don't notice change. I really wanted to work here for a better opportunity even though I already have a job but I will not stand for inequality. There should be Caucasians working here too but all I saw were Hispanics and based on what I have seen in the past, they have favoritism for people of their heritage.

On Friday (Oct. 19, 2018), I took my kids by to get food on our way home from ball game. It was 9:45 and they close at 10. The doors were locked. They ignored me when I was knocking. Tried to call, but got a busy signal. Another lady walked up and they let her in to get her food. When someone finally answered, he said "You can't wait 6 minutes to close to come get food." A worker was leaving, so I walked over and asked her what the issue was. She said she didn't know why they locked the doors so early, but the drive thru was open. When I told her what the guy said on the phone, she said that the other workers had heard that too.
So, I pulled around behind a jeep in the drive thru, and after they drove off, I pulled up to speaker and then I'm told that they are closed. They closed between the customers in the jeep and me, (which was less than 2 minutes). I tried to call back again, but the guy answered and when I started to speak, he hung up and then all the other times I tried to call back after that, I got a busy signal.
I was trying not to get upset, and had any one of these things happened alone, it wouldn't have been a major issue. But the fact that another lady was allowed in after I couldn't get in, then the issue with the phone call, AND then the fact that they closed the drive thru while I was in line behind another vehicle who also got to order, I have to just assume that my kids and I aren't valued as customers any longer.
I take my kids by this same location 2-3 times a week, on our way home from football or basketball games, and we have NEVER had issues or been treated this way before. I'm not sure what can be done, but I'd appreciate any help you can offer on this matter.
Thank you,
Misty Oliver
Email: [protected]@yahoo.com
Cell: [protected]

I was eating at the Panda Express store #1923 on 10/12/2018. I found metal wingnut hardware in the bottom of my chicken with string bean with chowmein. I almost bite into this metal object and can cause serious denture issue. If this was a children, they might have choke. I left email last Friday and still did not get a response or a reply email. I could have contact the local health department and this will be big safety and health violation

I visit the selma ca panda location tonight at 7:57 pm order mushroom chicken, and for my surprise When i opened my plate all i saw was zucchini and few mushroom ony one piece of chicken very mad, my orange chicken was hard, rice was not well fried and also cold, on my other plate i also got very few pieces, i always go to panda and this time was not happy, worth any penny, i would like a full refund because this felt like a total ripp off..my number is [removed] email is [protected]@gmail.com and my order # is (152129)

I used to love Panda Express.

It was a Sunday stop each week during the summer months for my coworkers and I as we headed home from a long week filled with the copious duties of summer camp counselors.
It was a simple yet delightful destination for a lighthearted date between two high school sweethearts, enjoying each other's company and the friendly challenge of learning to eat with chopsticks.
It became a symbol of blissful, innocent fun; of time well spent with loved ones, bonding over the one thing that can unite all despite our differences- good food.

And then, everything changed when the fire nation attacked.

The chicken grew cold and scanty. The bowls shrank before my glistening, tear-filled eyes. The cabbage was soggier than ever- almost as if it was weeping for the knowledge of its very own restaurant's downfall. And my fortune? I am no fool. I never forget my fortunes, so I can confidently say that I receive the same fortune every time I order from Panda Express.

My heart aches. My tears are heavy and boundless. I long for the good old days when the chicken was hot and plentiful. I pine for the times when the bowls possessed the leeway for me to decide whether or not I would have leftovers.

Please bring my old Panda Express back. Please return the fun-filled memories and chopstick success stories. Do not let the dynasty succumb to such a tragic destruction. Please, Panda Express, please.

Sincerely,
The newest regular customer at Golden Phoenix

Awful service for a location that just opened!
First time i went about 145 pm. All the employees were sitting at a table eating and didnt acknowledge me. So i asked are you guys open? Finally someone said we close at 130. So i went back today at 120. I go late bc thats what time my lunch is. So i left early. I stood at counter while employees continued to make their own bowls of food. At this time during closing theres usually not a lot of food left, which is expected. No one acknowledged me again, and again i asked are you open? Another woman said yes. While employees are still taking the last bit of food, she then went on to say everything they are out of. They were not initially out of it. They became out of it while i stood there watching the employees take it. This is the cityline location in Richardson. Im really taken aback with the service. Especially how there has been such a turnover in restaurants in such a short period of time.

Hello my name is Hanan Ahmad i have been a loyal customer for years now I buy food from Panda Express almost every week for my family, my sons are a big fan of the orange chicken and i love the honey walnut shrimp. I normally buy 3 to 4 large orange chicken entree along with large honey walnut shrimp plus other things and i never had encountered any issues until today at this location. This was my first time buying anything from this location, unfortunately food did not taste the same as other locations food was lukewarm. Orange chicken didn't look bad but the tasted of it wasn't the same as usual, we were a party of 6 and we all said the same 2 kid were so hungry they were eating 1 bit and spitting 3 out chow mein tasted funny and cold as will the steam vegetables the carrots had dark color in the center, broccoli had black spots and the cabbage was over cooked and slimey like if it was rotten. we didn't complain at first since the staff were busy assisting other customers we tried to eat and leave fast, i had ordered a egg roll it didn't look good but I took a bite of it and It was so rancid I had to spit it out into a napkin just like the majority of the orange chicken. I almost throw up absolutely disgusting gagging rotten rancid. Both chicken egg roll and orange chicken had the same flavor. I called the manager 4 times and finally she came to my table and i explained to her what was the problem with the food, and she said no food is fresh made every hour and that's not true she was rude unprofessional she said i can't do anything because you have ate some of the food. I asked her if she at least give us a store credit that i can use at the usual location i buy from. She refused and said it only can be used at this location and she cant give me anything back anyway because i should had let them know before eating some of the food. After a long discussion with her she offered to exchange one large orange chicken for a medium entree and exchange the eggroll for another one i refused since it's the same food. By adding all my separate transactions i spent total of $75.89 me and my friend's family who i purchased food for we all went home hungry after spending all this money on rotten chicken. plus i was upset from the manager attitude who was rude and insulted us varios times by calling us a liars. At the end when i told her i will contact headquarter about this rotten food she said to me give me your credit card and i will void one transaction and she did but she charged me $9.25 without my consent, and i asked her why she said because you ate the honey walnut shrimp. I am really so upset with this location it's the woset location i ever been to staff rude food rotten is a chame this place to be part of this franchize. (Last but not least putting the cherry on top of the cake) there was small cockroaches in the kitchen on the floor next to the refrigerator. It's sad this place should not be part of Panda Express.
I can go on and on with this bad experience i just hope we don't end up with food poisoning. I am the only one so far who had vomited 2 times since we ate i guess because i was disgusted by that rotten rancid chicken egg roll.
one last thing when i was complaining to the manager about the food she asked me for my receipt and she keeps throwing it in the trach and when i asked her to give me my receipt she declined to give it back after a long struggle she gave me only 2 out of 3 receipt that had the lowest amount of what i had spent.

also i forgot to mention the men's bathroom floor it was disgusting urin on the floor both my 5 years old boys slipped, one almost fail on his face on top of the urine, thanks god his older brother grabbed him on time.

store address: 5901 Coit Rd, Plano, TX 75093
store ID number: 11314 i think i am not sure it's not clear on the receipt do to low ink

I went to Panda Express on 10-6-18, I gave the cashier my card and she gave me my items and I left. I found out the next day I never had my card. I backtracked and realized my card was never returned to me. I went back to Panda on Cave Creek and Union Hills in Phoenix, AZ and the manager was eventually called to the drive thru window and told me it was my fault that I left my card there. This is when the converstation we bad swiftly. The manager, Lupita, stated she tried to apologize, but she did not, she started the conversation by explaining to me that the cashier from the night before told her it was my fault, so she blamed me. I immediately got upset and explained to Lupita that I went to the grocery story and had to pay with my credit card for my groceries and I wasted gas going out of my way to get back to their store. Lupita constantly interrupted me, did not listen to what I was saying and she is the epitome of a bad manager. She did not try to resolve the issue other than blaming me. If this is what Panda is about, blaming the customer for their errors, then I can go to PEI WEI. I am military and I can let my military family know of this poor treatment. People should know that Panda and their customer service skills are poor, at best.

Today October 2, 2018, I made an order with Panda Express located at431 FM 1960 West, Houston, Tx 77090, Ph# [protected].
The Complaint: Food was ordered for a bowel of orange chicken, shrimp fried rice, egg roll with sweet and sour sauce.
2. Food arrived by Uber driver, granddaughter received at the door.
3. After examining bags there was no shrimp fried rice.
4. Contacted Panda Express at - [protected], spoke with person on phone, tried to explain, was told to drive there and bring receipt.
5. Told that person, if I could drive there I wouldn't have ordered for home delivery
6. I was told it was not her problem to contact Uber
7. Asked if she could contact them cause I didn't feel I should call. Was told that was what I was to do.
8. I told her I was charged for food I didn't receive and I would have to contact my bank and report this.
9. She refused to help in anyway, kept talking and I could not say anything cause she kept over taking.
Had to scream in phone to try an get her attention. I contacted my bank and explained the situation on 10/2/2018.
10. Total spent by with back card: 18.95

I went to Panda Express on Midlothian Turnpike location. I brought Three orders of Bigger Plates
Plate one Shrimp steak and teriyaki chicken
Plate two shrimp steak and teriyaki chicken
Plate three shrimp and double teriyaki chicken
The teriyaki chicken was loaded with fat. As long as I've Order this I have never At the other locations.. I order at Parham Road location like 3 to 4 times a week and have never seen this. I have to Trash most of the Teriyaki Chicken because who wants to eat fat... This place need help. And Differently a NEW COOK!

Hello I have been a long time customer of Panda Express, this chain is my all time favorite Chinese food however every time I go to the location of 900 W. Grace Street
Richmond, VA 23220 I have terrible service. Yesterday I waited in an extremely long long of 15 mins patiently when I arrived to the counter to give my order they were out of fried rice, I stated I would wait, I paid for my food and waited for thirty minutes for rice to be made! With an already 15 minute wait I was nearly there for a pick up experience of an hour. On top of that the rice that took incredibly long to cook tasted uncooked the meal I received and the experience was not worth the money, I feel like I paid for bad service and bad food I know if I had taken myself to a farther location this would never have happened. I'm highly un satisfied.

I waited 30 minutes in line just make my order. They were completely under staffed, had no sense of urgency, and didn't cook a big enough batch to last more than 8 people. By the time I got to order my food, I then had to wait another 8 minutes for them to cook more. Absolutely terrible work ethic! They didn't care to take care of the customers in a timely manner whatsoever!

Hello,

I ordered Honey Sesame Chicken on the go today. I did not look at the food till I arrived home and my chicken was entirely burnt. I believe this chicken should be a golden honey color, but mine was brown and burnt and unenjoyable. I hope to receive a refund for a free 2 entree order with side. I order from Panda Express all the time and this is unusual and I am disappointed.

Thanks,
William Peterson
[protected]@gmail.com

I got in line behind the lady that was at the register paying for her lg order there was no one in line but me . there is no roped off area that says start here I have never eaten at this place the lady was making sure she had everything she needed. Im at the register I tell her but I have been standing here waiting before all these people she says well that's where you order . I said there is no sign or rope to tell you this. no one cared the others behind the counter could of said something to me like can I help you or something but no. So I go to the end of line and no one can say oh that's okay go ahead of me that's how people seem to be now a days. Lucky for me I can keep my mouth close if I have to but let me tell you I haven't been that pissed in a long time. this happened Sept 23 around d8

The week of September 10th 2018, I was picking up an order and the tan blonde-haired employee was loudly using vulgar language and rudely speaking badly about her manager. Expressing inappropriate behavior. This is unprofessional and should be dealt with on their time and not in front of customers. I will no longer go to this location. This employee needs to be reviewed. I believe the name began with an H. Thank you

We visit here about 3 times a week and today my husband went threw the drive thru got home and the food was dry and tasted old I then tryed calling the store for more then 30 minutes but it rang and rang so finally a manager named Patty I talked to she basically called me a lier I have my receipt she said let me call you back so I can check with the employees okay well she called me back and started basically calling me lier really made me upset and then saying what do you want me to do is she not a manager I was there when the big bosses were there and they want to put on a front say hi welcome to Panda Express when they don't ever do that to the customers they wanted them to look good there customer service is horrible I will never go there again they talk crap in Spanish hello I may be white but I speak Spanish I'm married 20 years to a Hispanic so surprise I understand and speak it so you best check you self