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1.8 30 Reviews

Palliser Furniture Upholstery Complaints Summary

6 Resolved
24 Unresolved
Our verdict: When using services from Palliser Furniture Upholstery with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Palliser Furniture Upholstery reviews & complaints 30

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3:17 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Palliser Furniture Upholstery - Leather sectional

The leather on the backrest of the chaise section on a $7000 Palliser sectional started peeling after about a year of light to normal use. No other pieces of the sectional are showing similar defects. Even the seat of the chaise, which gets more wear than the back, is totally fine. Palliser clearly used inferior leather on the back seating surface. But...

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2:39 pm EST
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Palliser Furniture Upholstery Not fit for service

We bought a Palliser sofa and chair set from Jordan's in New Minas, Nova Scotia, within less than 12 months the seat and the back cushions are collapsing, badly, by as much as 2"/ 50 mm.
When we complained to Jordan's they said"the foam inside the cushions hasn't collapsed, it's relaxed!" If it"relaxes"any further, we won't be far off sitting on the floor.

Jordan's went on to say"this is to be expected"odd how they didn't mention that before we paid $4,025 for the sofa and chair.
As for being expected, I'm 75 my wife is 73, I've lost count of how MANY sofas and chairs we have bought in our 52 years of marriage, we know what to expect from a sofa and a chair, 10 years or more, NOT 10 months!

To add insult to injury when we asked Jordan's to come and look at the sofa and chair, their store is 20 minutes away, but they said"just send us photos." After seeing the photos they offered to replace the foam inserts, when I asked"what with"they said,"the same stuff"!
What use is that, as Einstein said, “Insanity is doing the same thing over and over and expecting a different result.”

If the foam"relaxed"{for that read collapsed} in less than 12 months of use, would we need Einstein to tell us how long the replacement foam would last!
In the 3 months since we complained to Jordan's we haven't heard a word from Palliser.
We thought we were doing the right thing buying"Made in Canada"not to mention supporting Jordan's, a local / Family owned business.

Things like this are stressful at any age, but believe me when you're 75 stress is a potential killer. Jordan's can't even be bothered coming to look, they simply insist that the cushions haven't collapsed, they've simply relaxed.
I WISH I was as"relaxed" as they say the cushions are, but the stress this is putting me through, I'm more likely to collapse than relax, having had one heart attack I don't want to suffer another.
If we don't get satisfaction from Jordan's or Palliser the next stop will be CBC Marketplace, they have already shown interest in what's going on.

My wife and I would appreciate some help, we would really appreciate it if you would give Jordan' a call to let them know what you think of the way we are being treated. Jordan's # is [protected].
Thanks for your time and consideration, it's valued and appreciated by this Old Timer and his wife.
Bob.

Desired outcome: Refund.

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Cindy Drew
, US
Jun 04, 2023 1:34 pm EDT
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Hi Bob,

We bought a Palliser leather sofa and love seat set from Jordans in New Minas and are experiencing the same problems. We can not sit in it for more then 20 minutes and my back end aches and literally goes numb. (note: i might be a solid 120 lbs)My partner and I have continuous arguments about buying the crap and now we are stuck with it. We spent several thousands of dollars on this set (and yes, wanting to support Canadian made furniture and hoping to receive quality) Never again will we rely on this. I never did follow up with jordans or palliser. This would be futile, pointless and as you said stressful. I spoke to an upholster and they simply said all furniture now is made poorly regardless of the price. He noted that furniture manufactures use minimal cheap foam and cushion that breaks down quickly and goes rotten. You might be better off buying good quality cushion / foam if you do venture re doing the cushions.

If you could give me any advise on what you did with your cushions to improve the comfort that would be great. As for us, we just keep complaining about how awful Palliser is and that we would never buy it again. cindykdrew@gmail.com

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12:52 pm EST
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Palliser Furniture Upholstery Sectional

Purchased a power sectional in fabric/leather on December 31, 2018. Received this order February 14, 2019. We purchased the extended warranty with this product.

Since the sectional has been in our home we have had to file two separate warranty claims for repair. Please note only my husband and I live here so very little wear and tear on this set.

The first issue was November 2021 when the actual wooden structure of one of the seats collapsed and had to be replaced.

Most recently I have had an issue with the finish of the sectional when a portion of it appears to have “melted” away. Again, remember that this set is very gently used by my husband and myself.

I am very discouraged with having purchased a sectional for just under $7,000 and this is the quality of product that we received.

I have other sofas in my home that that have lasted over 20 years with NO issues.

I would like to have a representative from Palliser furniture contact me to discuss the poor quality of this product and what we can do to resolve this issue.

Desired outcome: Either want to be reimbursed for this sectional or have it fully replaced.

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Is Palliser Furniture Upholstery legit?

Our verdict: Complaints Board's thorough examination reveals Palliser Furniture Upholstery as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Palliser Furniture Upholstery stands out for its commitment to quality and security. Clients considering Palliser Furniture Upholstery should delve into its customer service record to gauge compatibility with their expectations.

Palliser Furniture Upholstery earns 94% level of Trustworthiness

Perfect Trust Endorsement: Palliser Furniture Upholstery achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Palliser Furniture Upholstery. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Palliser Furniture Upholstery has claimed the domain name for palliser.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Palliser.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Palliser.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Palliser Furniture Upholstery have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Palliser Furniture Upholstery and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Palliser.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Palliser Furniture Upholstery's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Palliser Furniture Upholstery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:27 pm EDT

Palliser Furniture Upholstery Leather Sofa & Loveseat

The issue is the Palliser Furniture was delivered damaged. Between Palliser and Blocker Furniture repairs keep getting dodged and made that are not related or resolved.

Anyway it's coming upto a year and we're ready to take Palliser and Blocker both to court to request a FULL refund.

Truly frustrating when you’ve paid $7000 expecting the best money can buy.

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5:52 pm EDT

Palliser Furniture Upholstery Quality

ock sofa and loveseat purchased 10/11/20 and delivered 1/20/21
D dcyy Mar 03, 2021 Verified customer
Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and nothing like pictured because dealer didn't have this style in stock. After complaining dealer sent repairman to fix loose stitching but said they were unable to add anything to cushions and to call palliser. The pillowtop cushion has a very small amount of fiberfill wrapped in a piece of fabric that looks like a small 3/4 inch pillow-don't know what's in the back cushions. The only cure was to take cushions to upholstery shop and have high density foam cut and placed in cushions at my expense. Not acceptable after what I paid for the set sent palliser numerous emails with pics-no response. Dealer advised returning the set and looking at other options. One problem-because it was a special order. There is a 33% cancel fee/no refunds. Not only is this going to be more costly, customer support is non-existent. And by the way-this junk was made in mexico. Pics included-you be the judge-what's it going to look like in 10 yrs.! Picture is 3 months old today 4/19 I know Palliser has already sent a PDF with instructions on how to "FLUFF" a fabric cushion and that they have also refused any type of compensation ($400 cost for restock at point of purchase) but honestly, how do you fluff non-existent fill in leather and why should you have to? BEWARE-quality&customer service is seriously lacking.

Desired outcome: reimbursement of restock fee!

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Jennifer O'Neill
, US
Sep 16, 2023 2:36 am EDT
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Palliser is complete GARBAGE furniture! I have a “ leather “ sofa $6000.00 looks like total crap I bought it in December 2022 less than 2 months the cushions started losing their shape, plus the bracing had came loose so it feels like I’m sitting in the floor! The so called TOP GRADE of leather you can get has stretched out so bad it’s extremely uncomfortable. I eventually was able to get the store Manager at Norris Home Furnishings in Bonita/ Naples , Florida get someone after 3-4 months to come evaluate the condition of the sofa and was told he would send his findings back to Palliser, after several months I ended up having to call them both Palliser and Norris Home Furnishings was told by both that they were going to order all new filling, support boards etc then come pick up the sofa to basically “ remake” this POS! I told them absolutely NOT going to happen.

I’ve had made numerous calls as well as sent emails to the VP in which I was told by Luis Melendez the store manager he had sent our threads of emails to him and was waiting on a response from him…. Needless to say it’s now been over a month with 0 response.

I have called to talk to as well as sent emails, voicemails to Doug Ulrich with no response at all.

I want my money back ASAP not to mention that if it’s truly real leather you don’t stick to real genuine top of the line grain leather!

We have done business with them for years with no issues until now. They don’t stand behind their products as this sofa has a 5 year warranty.

It’s now September 2023 and nothing has changed.

I will never do business with either of these companies ever again.

I’m beyond Pissed 😡

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3:04 pm EDT
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Palliser Furniture Upholstery Serial no 0418037618 batch 778476

Sir/Madam
I bought a 3 piece Sofa/Love seat and chair from Smiths furniture in NL appro Dec of 2018 within the first years the material in the cushions was colasped and you were sitting on the frame. I contacted Smiths and for appro 450.00 they agreed to replace the material which they did on the love seat which i picked up about 1 month ago, and with the covid lock down i am waiting to carry back the sofa, but within the month the matertial as collasped again.
SIR/Madame I paid appro 5500.00 for the 3 pieces which was suppose to be good quality furniture, which as it turns out is far from it, two years usage, I am 65 and my wife is 61 no kids and very few vistors,
No WARRANTY
I have to drop it off and pick it up 2 hours drive each way, and no bloody good when i do get it back.

Please contact me by Email or phone [protected]/[protected]
Thanks
Calvin Lambert
NL.

Desired outcome: Replace with quality Furniture

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8:52 pm EST

Palliser Furniture Upholstery Palliser pollock sofa and loveseat purchased 10/11/20 and delivered 1/20/21

Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and nothing like pictured because dealer didn't have this style in stock. After complaining dealer sent repairman to fix loose stitching but said they were unable to add anything to cushions and to call palliser. The pillowtop cushion has a very small amount of fiberfill wrapped in a piece of fabric that looks like a small 3/4 inch pillow-don't know what's in the back cushions. The only cure was to take cushions to upholstery shop and have high density foam cut and placed in cushions at my expense. Not acceptable after what I paid for the set sent palliser numerous emails with pics-no response. Dealer advised returning the set and looking at other options. One problem-because it was a special order. There is a 33% cancel fee/no refunds. Not only is this going to be more costly, customer support is non-existent. And by the way-this junk was made in mexico. Pics included-you be the judge-what's it going to look like in 10 yrs.! Pics are 1 month old!

Desired outcome: cancel/restocking fee reimbursement

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9:22 pm EDT

Palliser Furniture Upholstery Quality of the leather

Stay away from Palliser Furniture! We purchased theatre recliner chairs (2 ends with armrests, 2 middle without) which started peeling about 3 years ago. At that point we had used the chairs for just over 5 years when I noticed some of the leather peeling at the head rest of my chair, the one that is used the most. Luckily I was able to find a nicely matching leather patch which fixed the area quite nicely. Unfortunately, it became a lost cause as eventually all the chairs started peeling everywhere, even the ones in the middle which had little usage compared to the ends. Every time I noticed peeling I applied some masking tape to stop it from getting worse (see photos). Mechanically, they are holding up well, so in order to continue using them for a few more years I have literally duct taped the chairs entirely in the places where our bodies make contact with the furniture. A little embarrassing when company comes over but seeing this they will also never buy Palliser.

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Mr. Helpful
Los Angeles, US
Jun 11, 2020 1:59 am EDT

You may just want to look at having the chairs reupholstered. It sounds as if the problem you've run into is purchasing chairs with a different type of leather grade than what you were expecting. Yes, there are several different grades of leather and if one purchases based more upon price, they end up with a less costly grade. It's kind of like purchasing a piece of furniture that is said to be real wood, only to discover it is a lower quality veneer as compared to a higher quality, pure walnut piece.

When getting them reupholstered, search for a "full-grain" leather. This will be something that will hold up well.

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Author of the review
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Ritchie Markes
, US
Jun 11, 2020 8:32 pm EDT

Thanks for your reply and yes, I have considered that. I knew when I purchased the theatre chairs that they weren't top-of-the-line leather grade, but I didn't expect it to only have a lifespan of 5 years. I would have gladly paid more for a higher grade. From reading some of the posts in this forum, it doesn't appear that Palliser stands by their product, so my intention was to alert future customers about this.

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3:07 pm EST
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Palliser Furniture Upholstery Do not respect their garantie

Bought a loveseat worth 4000$ no padding when you sit on it, its like sitting on a peace of wood. Complained many times and keep getting the run around. People that work at palliser are real low lives.
They have no backbone. So let god give them all what they deserve.
Do not buy anything from palliser trust us its garbage like the people or should I say idiots that work there. Am just trying to save you money. Time. And the unforgettable experience of life time from the scums of the earth.
The white one is what they show you.
And the black garbage is what we got.

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9:00 pm EDT

Palliser Furniture Upholstery leather sofa and chair

Purchased from Salt Creek
Upon delivery the arms of the chair and sofa were twisted and did not lay properly. The back was missing stuffing and the arms do not fit snuggly. I do not know how it got past Quality Control.
Now the mechanism is making a scrubbing noise.
The technician was here over 2 months ago and still my new furniture is not REPAIRED.
Thd store will not take it back as it is a custom purchase. So disappointed in both of these so called family owned companies!
Do not buy Palliser!

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4:04 pm EDT
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Palliser Furniture Upholstery leather sectional cost $4,000

We bought a leather sectional from the palliser company less than 5 years ago. It's in a room we rarely use. A couple years ago I was noticing where you sit the impressions from someone sitting there wasn't springing back. Both the seat and the back is has large impressions, (this sectional does not have cushions to fluff up. I am now getting around to calling the company about it. I found out that the form fabric and fill they use is a 5 year pro rated warranty. If I want this fixed I will have to pay for both the upholster plus the foam/fill. I'm waiting for the company to get back to me with a price. For such a high price piece furniture it hasn't held up with minimal use. Let this be a warning to look the other away from this company. The furniture might look good in the show room but the stuff they use in side is cheap and will make your piece look cheap quickly. Run the other way.

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4:56 pm EDT

Palliser Furniture Upholstery miami sectional very poor quality

I ordered this sectional 5/28/18 and was delivered 10/18. It was explained that the fabric was on backorder. Although the delay was exceptional, I waited. The piece was delivered and I loved it. It fit my space, had a vibrant color and I loved the style. I noticed immediately however, the back cushion had a scrunchy, straw like sound to it. Within the month I noticed the back cushion was packing down unevenly and the fabric was puckering. Let me say this sofa get light wear, old lady kind of wear. So, by month five I was alarmed at how the seat cushions had compacted and now at only seven months, I am sitting in holes, hard holes. I have written a letter to the company and so far have had no response.

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12:39 pm EST
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Palliser Furniture Upholstery palmiam 70319-07-ab. and 70319- 35-ab.

Purchased a Palliser Miami sectional on Oct 16 /2011.
A year and a few months of owning the product,
Material on the seat cushions started delaminating.
Had both seat cushions replaced under warranty.
6 years after owning it, The seat back cushion material started cracking.
Now 7 yrs after owning this piece of furniture it is basically falling apart.
We own a Leather Palliser couch Wich I will upload a pic of that is 15 yrs old and looks like new still.
We take care of our belongings and find this outrageous that we now have to go out and purchase a new sectional.

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6:57 pm EDT

Palliser Furniture Upholstery 2 piece sectional

I brought a 2 piece sectional in May from Hom furniture in Minnesota. I custom order. Paid almost $4000.00 dollars. Palliser delivered it in July. I've had it for for almost 3 months. Already the cushions are sagging the seats and back. The furniture has not been sat on a total of 10 times. It looks like they are different pieces. I want a credit so I can buy with another manufacturer. If Hom will not agree. I will take legal action.

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5:18 pm EST
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Palliser Furniture Upholstery loveseat

I bought a new Palliser love seat from better shade on Jan .24 2018 the love seat fabric is to lose which or under stuffed and it causes wrinkles when you sit on it i was told there is nothing wrong with it when you get up just smooth it with your hands this is a new love seat not 10 years old they will not repair it or give a refund i have pictures of it

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8:43 pm EST

Palliser Furniture Upholstery leather couch and loveseat

We ordered our Palliser couch and loveseat on March 5, 2017 from www.leathershoppes.com. We paid over $4000 including the extended warranty from the store. The furniture arrived in the summer and although we don't spend too much time sitting on it, the seats started sinking deeply as if there was no support. In September and again in November Palliser sent a poorly skilled technician to repair the couch. Now it's worse than before and we can't get any support from Palliser or the Leathershoppes. I wish they would just take this garbage back and refund the money. Why should anyone spend this much money for something that is so poorly made and has such poor service? Please stay away from this company they make garbage products and charge a fortune for it.

We asked to have a professional repair person come and fix the sofa since the individual the company initially used was not competent. Leathershoppes and Palliser both refused to address our concern, instead they accepted the report of the incompetent repair person who wasted two whole days of our lives because he didn't know how to do the repair in the first place.

I am glad to speak to anyone about how poor the quality of the product we received is as well as how poor Palliser and Leathershoppes customer support is.

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6:51 pm EST

Palliser Furniture Upholstery sectional

Extremely bad quality of material - it peels off so fast all over the sectional.
I bought an expensive sectional from their dealer here in NJ and it started to peel of so I contacted the manufacture and they kindly sent me the replacement piece. I spent another $250 to reupholster part of my sectional and now this new pieces is chipping all over it as well as the rest of the sectional. The dealer is out the business already.
I am extremely upset. The manufacture offers to buy a new piece at the manufacture price, but won't I end up with the same low quality but spend more?
Would love to get back me money or a new sectional but instead I am offered to pay them more!

Once again, not recommend. Very disappointing quality.

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11:42 am EDT
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Palliser Furniture Upholstery power recliners - also made in mexico -

After 2 years of normal but careful use, our chairs looked good. All of a sudden a patch of leather peeled off the back of one chair for no apparent reason. I contacted Palliser for advice, they told us to contact the supplier . We did this, provided photos, details, copy of invoice etc. They arranged for a tech to inspect the recliner, he said that it was a common problem and would submit his report to the supplier. The supplier told us to contact Guardsman as we had a 5 year plan with them. Once again we provided all requested information, only to be told that the damage was not covered. In a nutshell, appalling manufacturing from Palliser, and typical insurance provider only interested in taking people's money for zero service. How's that for a $1000 purchase? No more money will be wasted on Palliser or Guardsman.

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3:26 am EDT

Palliser Furniture Upholstery reclining leather sofa and loveseat

Bought set through Direct Buy online and picked out grade of leather in showroom. A spring collapsed in first three months, now within the year of puchsased where fake leather sewn to questionable real leather, the vinyl looking part has cracked in several places at the seem and areas on seat and foot rest look like color from dye has worn off. This is mainly on sofa, the loveseat had its own malfunction. Frame broke apart where held together with staples instead of screws.
Overall very very poor quality and definitely not for the price. Product serial # [protected]
Batch # 618079
SB # 1032044

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Tuz
, US
Jan 23, 2017 7:06 pm EST

Just wondering if direct buy helped you with warranty claim and did you get it fixed

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1:59 pm EDT

Palliser Furniture Upholstery poor quality of fabric

Around three years ago I bought a set of Home Theater Reclining Furniture CORTEZ II, the top of their catalog as furniture with a kind of lining that the seller said it was the best of the best. After three years the linig are completely destroyed and PALLISER doesn't want to recognize nothing as per the seller here in Maracaibo, Venezuela, SAWASDEE. PALLISER doesn't want too recognize nothing and I really recommend to not buy this brand of furniture, they are not honest and serious. And the products are very poor quality products. I WILL SEND THE PICTURES IN OTHER MAIL!

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Contact Palliser Furniture Upholstery customer service

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+1 (866) 444-0777

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www.palliser.com

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