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Pall Mall Cigarettes
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
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www.pallmallusa.com
www.pallmallusa.com

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1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pall Mall Cigarettes reviews & complaints 291

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C
2:40 pm EDT

Pall Mall Cigarettes pall mall red 100 cigarettes

I am a paying customer of Pall Mall for a few years now. I bought a pack of Pall Mall red 100 cigarettes from a Local Quik Trip here in Tulsa, Ok and when I opened pack there was no foil like paper over top of cigarettes. It appeared as if the cigarettes were not packed properly when being made. I only had 19 cigarettes as the back right corner was packed full of tobacco but no cigarette. Along the way I found 4 broken cigarettes that were snapped at the filter making unsmokable. I lost a total of 5 cigarettes out of 20. Cigarettes are already very expensive here in Tulsa at 7-$9 a pack and only 3/4 of a pack of cigarettes. Thanks [protected]@gmail.com

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5:19 am EDT

Pall Mall Cigarettes damaged in box pall mall cigarettes,

I'm very disappointed with Pall Mall cigarettes I have been buying it for years now.. this is the 4th time i buy a packet and the cigarettes is damaged inside the box, they have dark big pices of tabaco in and when you light it it just burns out so quick and the filter is cut of very poorly. This is simply not acceptable. Please advice the way forward Plesae contact me . antoinette.[protected]@gmail.com

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2:42 am EDT
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Pall Mall Cigarettes a pack of smokes out of my carton was exploded open still has plastic on it

I wanna start off by saying I have smokes only pall malls since I was 19 I am 28 now and this has never happened. I grabbed a pack out of my carton and the pack was ripped open already along the side the pack still has the plastic on it and personally I don't feel comfortable smoking a pack of smokes that I personally didn't open. I am more than willing to mail it in to you jus need a mailing address I surely hope this can be fixed as I wanna remain a satisfied customer of your smokes. Hopefully this can be fixed some way thanks

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12:43 am EDT

Pall Mall Cigarettes pall mall red 100s. cigarettes

The week of 7-1-2019. I started tasting bleach and smelling it no matter what I was doing. It took me three days to figure out it was the cigarettes I was smoking. No matter where I was buying them from In town all I could taste was bleach. I have all the packs I purchased frozen hoping that time won't make the bleach undetectable. I can't smell or taste anything. I have been coughing like never before and am thinking I may need to go to a doctor to document this I can not be the only person complaining about this, pack after pack i got bleach soak cigarettes I have one pack that is not opened and three others that are almost totally smoke because I was convinced it was something else so I smoked them. But after narrowing it doing by changing what I took in I found it to be the cigarettes do you have any suggestions or should I start trying to document everything legally?

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Tim21@
, US
Jul 07, 2019 4:34 pm EDT
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I’m in the same boat actually sending a few packs from my carton to A friend of mine at LSU To be chemically tested if pall Mall does not fix this problem with me directly soon.

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J
2:26 pm EDT
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Pall Mall Cigarettes Pall Mall

I've been smoking Paul Mall full flavored shorts for 10+ year. Ive never had a problem put of my cigarettes. Yes I've had stems occasionally. This time the stem was from a 1/4 of the way down all the way to the Cigarettes butt. It cause me to have a head ache. I took a picture of the Cigarettes to show you how bad it was. For class A Cigarettes I expect better. Like I said I've never complained before but this time was ridiculous. I now feel as if I should be reimbursed for this bc I'm am a highly loyal customer to Paul mall. You dont offer coupons anymore and I still pay full price for the quality so when the quality starts to slack make me think twice where my money is going.

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4:35 pm EDT

Pall Mall Cigarettes dysfunctional cigarette found in cigarette pack

About 10 days ago I bought a package of Pall Mall Special Blue pack of cigarettes. Within a few hours of purchase, I smoked about 4 or 5 cigarettes until I found a cigarette that was not properly made to look like a commercial brand cigarette. I took a picture of what seemed to be just cigarette paper and loose tobacco without the filter attached.
I enclosed a photo of the picture I took so you could see for yourself. I been smoking Pall mall special blue for a couple of years now and Ive never seen anything like this.
I greatly wish to receive a response about this matter as I have been and still am a customer of this brand of cigarettes. But, who do I call or contact about such a thing? If someone could please give me some advice that would be greatly appreciated.

Thank you

Yours truly,

Destiny Meawasige

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1:38 pm EDT

Pall Mall Cigarettes pall mall red 100s

The last 10-15 packs my husband and I have bought dont want to light and then when we finally get them to light, they go out throughout the time we're smoking them. My name is Brooke and my husbands name is Jason. We have never had any complaints about Pall Mall until these last 10-15 packs. Just not sure what is going on, but it is very frustrating to say the least. Even more so when you have a 15 min. break at work...and you spend 10 mins trying to light and keep it lit to enjoy a smoke break. Feel free to contact me at: [protected]@gmail.com if you have any questions. Thank you.

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3:04 pm EDT

Pall Mall Cigarettes pall mall red cigarettes

I bought a 20 pack pall mall red from pik 'n pay, the pack was sealed, I smoked 12 cigarettes from the pack, I took one of the cigarettes out and found that it had triple layer razla over it and half of it was filled with glue, not only that it looks like it has blood on it, this looks like the work of a real person.for more details please contact mohammed on [protected]

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9:25 pm EDT

Pall Mall Cigarettes pack of smokes

I bought a pack of pall mall red 100s and ended up with 5 of them that had multiple holes in the filter that looked like bite marks as well as holes in the part that burns. It's not the first time that it has happened either. I am a bit upset at the fact that I had paid the money for a full pack and couldn't even smoke all of them. If there is something that could be done about this issue that would be wonderful. Thank you for your time.

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J
8:21 pm EDT

Pall Mall Cigarettes 2 cigarettes missing

While I am drinking with my friends I found that 2 cigarettes missing on your sealed package
It's just embarrassing.. why would you do that to me as a customer only choosing pall mall green click as a customer.
I really embarrassed at the moment of choosing pall mall as my favorite.
I am really sorry about what your company done to me
I never expected this
I am really very pathetic in front of my friends who ask me cigarettes for their relieving stress

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Update by Jithinkj
Jun 14, 2019 8:22 pm EDT

Very dissatisfied

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12:39 am EDT

Pall Mall Cigarettes mobile app and website

I recently called customer service because i was not able to sign into my account from the app or website. Customer service imformed me that my account has been permantly frozen, and was not able to tell me why. l've never had a problem in the past. And can't imagine why this would have happened. If a customer service represenative from Pall Mall is not able to resolve this, perhaps you can.
Thank you in advance,

Judy Brissette
4255 N Nellis Blvd #1024
Las Vegas, NV, 89115
[protected]@yahoo.com

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5:01 pm EDT

Pall Mall Cigarettes pall mall red capsules

When I bought this packed the outside of the packaging was in tacked but some of the inside [censored]s were crumpled and 1 had no end to it this has happened a few times and when they are so expensive to buy you expect good quality. This must be happening when they are put inside the packing and they can't be being check properly as the outside of the pack had no damage

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11:26 am EDT

Pall Mall Cigarettes pall mall 20 red capsule ks

I've paid £10.30 at a shell garage in Cardiff, Newport Road for 20 Pall mall red capsule king size. One of the cigarettes is mangled at the filter. I was smoking away and it tastes awful! Not happy at all. I've chipped it out and will supply a picture. I Know I probably shouldn't be smoking but in the past your cigarettes have been an absolute delight, apart from this one packet. I'm not picky at all and will literally smoke anything but this one was appalling. Don't know if I can smoke the rest.. Obviously I can't show you how it tastes.

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6:04 pm EDT

Pall Mall Cigarettes pall mall blue xl

Cigarettes came out of the pack half the cigarette paper came apart and missing Tobacco .
Please get back to me sascha.[protected]@gmail.com or [protected]
I have never had this happen before and the whole pack of cigarettes is the same as the two pictures attached.
They were bought at the Calgary crowfoot co-op. The reciept is also attached to provide proof of purchase.
Thank you for your attention to this matter.

Sascha

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11:01 am EDT
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Pall Mall Cigarettes pall mall double capsule

I opened a packet today i purchased from sainsbury's local in ferryhill @ £8.90 and all the packaging inside was torn and missing, by the end of my shift at work 4 hrs after i opened them all of the cigarettes i had left had snapped/split as the box wasn't structurally strong through the box being faulty. As cigarettes are not cheap these days and as a valued customer i would appreciate compensating for my loss.

Many thanks.
Mr Cummings

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12:01 pm EDT

Pall Mall Cigarettes pall mall ashtrays

Hi, I am not one to complain but we were given an ashtray for buying pall mall blue king size cigarettes. I am a religious buyer to your product, we buy 4 packs a day... However the ashtray got really dirty so I washed it. After I was done I realized tons of water was dripping from the bottom and I realized it came apart. So I took it apart to dry it out and as I was drying the inside I slid my finger across it and it sliced through my towel and right into my finger! It wasn't a paper cut like type it was a very deep cut from the sharp metal... It's like a razor! I'm appreciative you guys went the extra mile to do something special for your customers like giving us the ashtray but I don't want other people to have an injury like I got it's very painful and I work with my hands and it's proven to be a challenge... Maybe your team can find a better more cost effective way of making an ashtray that's all one piece...

Thank you,
Brittny Blain

If you would like to contact me my email is brittny.[protected]@gmail.com

P. S it allowed me to take a pic of the ashtray but it's saying the photo is too large when I'm trying to take a pic of the part that cut me on the inside of the ashtray...

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12:36 am EDT
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Pall Mall Cigarettes pall mall smooth amber filters

On Monday 29/03/2019 I purchased 3 packets of Pall Mall Smooth Amber 20's from Cignall Tobacconist at Greenacre NSW 2190 Australia with each cigarette costing around $1.00 each. The filters are faulty with the outside of the filter disintegrating in my mouth. This is totally unacceptable as it is dangerous. I am now apprehensive about buying any more Pall Mall cigarettes. The details on the packer are 43239892 2131 and 9 310797279888. Please look into this matter and advise what you fond and intend to do.

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9:38 pm EDT

Pall Mall Cigarettes defective cigarettes

I found this completely defective cigarette in my pack today. I've been a faithful Pall Mall Red XL consumer now for 5yrs. I've dealt with numerous issues with improper burning, lit ends falling off without warning (including one that burned a hole through a blanket!), weird chemical tastes like burning plastic... but this is the first issue with a semi-double wrapped filter.
Can someone please explain this? With the cost of a single pack being $13-17 CAD this shouldn't happen. None of these issues should.

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6:35 am EDT

Pall Mall Cigarettes pall mall pouch of tobacco

On April 12, 2019, I baught a pouch of Pall Mall tabacco and didn't have a decent smoke through the whole pouch! burnt up very quick, also burnt up the side of the tube. The whole pouch was a waste. With the price of tabacco, its nice to have a good smoke! Very disappointed! Not sure if it was just something wrong with my pouch of thats the way this tabacco is. I would try another pouch of Pall Mall, but it would have to be a replacement, just to see if the pouch I got was a dud. It was very dry, did not roll easy, burnt up the side of the tubes.

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6:05 am EDT

Pall Mall Cigarettes camel red royals

I would like to file a complaint about because for the past week I have been having my cigarette filters falling apart. About 3 or more a pack and I smoke about two packs a day. Which is becoming quite costly. So I would like this issue to be rectified and to be compensated for lost of purchased cigarettes. Especially with how expensive they are and the expensive taxes I pay for them.

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Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

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Contact Pall Mall Cigarettes customer service

Phone number

1-866-756-9287

Website

www.pallmallusa.com

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