Pakistan International Airlines [PIA] — claim of luggage
6:26 PM (7 minutes ago)
to care, hafizahsaan1973, info, hamza, Mohammad
Mr. Mohammad Yousuf.,
That's not my fault I don't need to so see the excuses of CAA or PIA for the flight delay
for Luggage / Bags (PIA informed and allowed me boxes/luggage of 28kgs each)
Then why should I leave this incident behind why should I leave it although its Pakistani cost around 25, 380Rs. When PIA allowed me 28 kgs throughout to my destination till Winnipeg than why your were informing me that in Canada 23kgs only and by the way for your kind information my 6 luggage bags of 28kgs each reached in Winnipeg via Air Canada on 14th April, 2019 so don't tell me this weight policy. ( I told you earlier in my email that Muqaddam has to check & confirm me this weightage policy of WestJet or he has to book my tickets with Air Canada if 28 is not allowed with WestJet its totally the fault of Muqaddam and PIA)
I want my amount back that's it.
I know my whole drastic day how your Canada team deal out with me kept waiting for 4 hours more at the Airport country manager of PIA don't know the status of bags whether they are in Toronto or in Winnipeg he just in a hurry to get back his home if you guys are loyal you have to contact or confirm with me that should I reach easily to my destination or not but there is no such thing happened.
Its a matter of realization your staff ruined my whole day.
As a national carrier you guys have to support the Pakistani nationals and you should compensate Pakistanis on priority.
please concerned this with your senior otherwise I thing I should take some serious steps.
TK No. [protected]
Saif Ullah Siddiqui
Dear Mr. Saif Ullah,
On behalf of Pakistan International Airlines, we tender a sincere apology for the unpleasant experience faced by you and your family at Toronto and thank you for being our loyal guests.
Rest assured that the matter was investigated and according to the concerned office, your flight PK 783/14 Apr 2019 delay departed by 34 minutes due to CAA air-condition trip.
Due late arrival and oversold domestic flights, you were booked on first available flight next day and provided hotel accommodation. Baggage restriction for all interior parts of Canada is at 23 Kgs not 28 hence you were asked to pay for the overweight. As they were boxes, you might have been charged oversize fee as they had to be sent down a different belt.
However, congratulations on your Immigration and hope and pray for your success.
Nevertheless, we hope you being our loyal passenger will leave this incident behind and would continue to patronize your National Carrier as we continue to improve our services.
A/Assistant Manager Customer Relations
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Customer Relations Officer
Mon, Apr 22, 7:23 AM (2 days ago)
This refers to your complaint of PK-783 dated 14th Apr, 2019 and we regret the inconvenience caused.
The matter is under investigation with the concerned department and we shall further communicate with you as soon as we receive their feedback.
Thank you for your patronage.
Customer Relations Team
-----khidwpk/KHI/Pakistan/PIAC wrote: -----
To: [email protected]
Date: 04/22/2019 10:56AM
Subject: Fw: PIA CLAIM of 235$
-----Forwarded by khidwpk/KHI/Pakistan/PIAC on 04/22/2019 11:03AM -----
To: [email protected], [protected]@gmail.com, [email protected]
From: Saif Siddiqui
Date: 04/21/2019 09:53AM
Cc: [email protected]
Subject: PIA CLAIM of 235$
Dear Hafiz sb./ and other Concerns,
My name is Saif Ullah Siddiqui and I'm a resident of Pakistan being Pakistani I always promote my Pakistan product all my care off told me not to book your flight with PIA but I'm fool I booked it from PIA.
On 14th April, 2019 I have flight from of PIA (PK 783) Karachi to Toronto then a connecting flight with Air Canada (AC 273) from Toronto to Winnipeg.
We have four person Tickets including my self PIA allow us two luggage bags of 28 kgs each and one hand carry of 7 kg with one passenger.
As per the timings flight has to dept. from Karachi share at 07:35am and reach to Toronto at 12:55pm but it dept.. late around 08:20am and reached to Toronto at 13:45pm.
This one hour delay gave me Psychological and Physical Stress to myself and my family as I reached to Canada for the very first time as an immigrant.
After all my necessary immigration process around 15:43pm I reached to AIR CANADA check-in counter to catch my flight AC273 but at that moment Air Canada staff didn't allow me to catch it as all the check-in is closed before 15mins earlier. as the flight is dept. on 15:55pm
I put my 6 six luggage on the belt of custom which is going in that flight at that moment I came in trouble a lot of tension that what happened with me I have to two small kids how can I go back and stay at the Airport along with my two kids.
I hurriedly came back to PIA office at Terminal-III and I contact their Mr. Muqaddam who is the country manager after 3 hours of wait he took me to the WestJet counter which is showing flight of 26th April, 2019 but he told me that we booked it in advance but you will fly today at 20:22pm when we both go to the check-in counter their system didn't show any of the seat available.
Then he check flights for tomorrow after some time he gave us the boarding passes of tomorrow Winnipeg flight which first go to Ottawa then it will come to Winnipeg WESTJET FLT/VOL 3464.
I asked him that what about my 6 luggage's whether they are here or at Winnipeg he told me that your bags are here you come tomorrow early and told the WESTJET staff they will directly collect from AIRCANADA and they will put it in their own flight.
Alas! then he hurriedly go back to his office and come up with a Hotel stay receipt.
We rush back to hotel then on the very next day 15th April, 2019 I came back to the Airport then I contact with WEST JET staff and they clearly told me that we could not do anything is this regard you yourself directly collect those bags from Air Canada and gave to us... I rush back to Terminal - I and contact to the Air Canada staff luggage department and they told me that you bags are in Winnipeg not here I again come to Terminal - III to get my check in with WestJet.
When I come to the counter they weight my 2 boxes which is 28kgs I told them that this is PIA arrangement flight as PIA allowed me that much kgs she don't listen anything told me that we have a policy of 23kg per luggage / box you have to pay 226$ right now other wise you will left those...at that moment I came to PIA office and I found it closed no buddy is their.
On this circumstances I offer them to took this payment in cash and they refused they told me to get a credit card of 226$ otherwise we have no option then I go to the vanilla visa credit card counter they charge me 9$ for their fees. in total I pay 235$
After this WESTJET shared me a receipt of it which is PSGR TICKET [protected]
This is such a drastic situation for me if Muqaddam know about the WESTJET policy then why he didn't do all this arrangement for me being a county manager of PIA he also don't know about my 6-bags why I has to personally request the WESTJET staff for all this job.
if Westjet habe only a policy of 23kg then why he make my tickets of WestJet why not AirCanada.
In all this scenario myself and my family suffered a lot we sit at the Airport we rush back to Terminal I to III then III to I that you can not compensate it.
Here I claim of my 236$ amount which has to be made by PIA not me.
I already lost one day to reach in Winnipeg.
I hope I got my amount back along with the compensation which I beared in those two days as early as possible.
Saif Ullah Siddiqui
Contact # +[protected]
Account # [protected]
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