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Pajama Jeans Customer Service Phone, Email, Contacts

Pajama Jeans
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3.0 6 Reviews

How responsive is Pajama Jeans's customer service?

3 Resolved
3 Unresolved
Somewhere halfway 🌗
Pajama Jeans definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Pajama Jeans needed to resolve them.
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Pajama Jeans reviews and complaints 6

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ComplaintsBoard
R
8:23 am EST

Pajama Jeans Pants

Hi,
I ordered pants and then sent them back to get a different size in December and have not heard back from them and it now mid-February. Right now I am on hold with them for over 20 minutes on the phone. I think this is unacceptable service especially since they are continuing to advertise and send coupons. If they are so backed up that they cannot send returns, they need to stop advertising that it is possible to shop with them.

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10:03 am EDT
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Pajama Jeans Lied about order

I did not place an order and called customer service the payment is pending...I was told that the order had been shipped already...my checking account continues to say pending. Tried to call back today and customer service is closed. I do not know how they are doing this without placing an order...I was told they are shipping shirts also which is not even on their website...I do not know what to do at this point...

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Update by zenyatta
Mar 30, 2013 8:44 am EDT

I am wondering if I should just refuse the package upon delivery since i filed a dispute with my bank...This company is committing fraud in accordance to all the other complaints on this board...I am beside myself with what to do next

Update by zenyatta
Mar 30, 2013 8:36 am EDT

brenda, I already did that and this morning the charge is no longer pending and went through...The bank is sending me a new debit card and cancelled the old one as of yesterday...I also filed a affidavit of fraud through my bank...this is too confusing...I just don't understand what is happening...

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ComplaintsBoard
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8:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pajama Jeans Delivery

I ordered Pajama Jeans on 2/28/11 and this is 4/14/11 and they have not arrived. I called and they said I should receive them in the third week of april. If these people can't deliver when promised, why are they still advertising? They originally said 2-3 weeks and then they said they were back ordered. I have heard many people say the same thing, why are they lying? I hope nobody orders from them again. They are not a reputable company.

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Taylorh2
Aurora, US
Mar 29, 2013 10:15 am EDT
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FYI: Pajama Jeans are sold at Target and Walmart. No need to waste tine and money on S&H charges.

Is Pajama Jeans legit?

Our verdict: Pajama Jeans has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Pajama Jeans's position as a benchmark of trust and quality within its industry. Users and clients of Pajama Jeans can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Pajama Jeans earns 100% level of Trustworthiness

Perfect Trust Endorsement: Pajama Jeans achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pajama Jeans. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Pajama Jeans's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pajamajeans.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pajamajeans.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Pajamajeans.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pajama Jeans.

However ComplaintsBoard has detected that:

  • Pajamajeans.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pajamajeans.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pajama Jeans protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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6:11 pm EST
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Pajama Jeans Duplicity

The exact thing happened to me as the another woman who wrote in about the Pajama Jean scam. The website asks if you want to order Pajama Jeans and if you say yes it duplicates your order. You don't know this until after you put in your credit card information and then it is too late. there is NO opportunity to change your shopping cart or change your mind. You're not even told what the shipping charges are until the order has gone through. My duplicate order even got duplicated. When I tried to call to cancel I was told for 2 weeks that I couldn't cancel the order because it wasn't "in the system" yet. By the time it was "in the system" they had shipped and I had a $100 charge on my credit card. That is, the status SAYS it shipped. That charge occurred on Feb 8 and today is the 18th and no sign of them. I live abut 50 miles from where they ship.
This is clearly a scam.
Beware

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zenyatta
Ft. Pierce, US
Mar 29, 2013 10:52 am EDT
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I resorted to closing my debit card as the order is still considered pending. I called my bank and am now in dispute with this company. I have filed a fraud complaint and the amount charged will be reimbursed following this ...This is so disgusting...it is as if my debit card was pirated online...by the way, I do not remember ever placing an order with them...called the company and they said it had already been shipped including the shirts I bought? There are no shirts on this site...

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M. E. Caudle
Monroe, US
Mar 03, 2011 3:41 pm EST

This has been going on since Jan 1, 2011, I wrote on here a few months ago that the order was all wrong and there was nobody to complain to, well they finally billed my account for $91.70 after a couple of months and i had my bank refuse to pay, then I finally got the pkg in the mail and sent it back unopneed. Then, they billed me for $91.70 again and I got a credit of $58. These ppl have no idea what they're doing. They got their d*** jeans back b ut they still want to keep as much of the money as they can. It shouldn't be possible for company that makes money by ripping ppl off to keep advertising on TV.

Diane Caudle

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myrajc
, US
Feb 19, 2011 7:45 pm EST

Same thing just happened to me!. I placed the order just a few minutes ago on line for ONE pair, size ( X-large), and TWO order's jumped up on my order confirmation. The extra one was a Size (Large) that I didn't order! I immediately called the number that was on the pajamajeans.com site where I had just placed my order and the only option available an automated voice to PLACE AN ORDER! Then, I called my credit card company to cancel and refuse to pay for that order. My credit card rep said the order wasn't showing up yet, and to call back tomorrow to see if payment had been requested. They can't refuse payment until the order comes to them. I have NEVER in all my 30 + years of credit card ordering on line see such a scam! Call your credit card company and report your experience and if your choose to do so, have them to dispute your order from this site!

ComplaintsBoard
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4:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pajama Jeans Pajama Jeans

I had seen this commercial on TV a month ago or so and only saw good comments online about it. Today, I decided to order a pair of the jeans. First of all, the website is poorly done and one of the links to order doesn't come up. Finally, i manage to come up with an order form that is confusing, it asks me for a second size and all i can figure out is that they need a second size in case they're all out of the first size so I put in a second size. I fill in my credit card info and click on the next arrow only to find out that I've ordered two pairs of pants and $31.80 in handling fees for a total of $91.70. I was never warned that i wouldn't be able to double check my order. I looked for an email addy to complain to and found nothing. When i tried to call them on one of their 800 lines I was informed that the order would be practically shipped over night. I tried to call Custmoer Support but it's a holiday. I could reach someone if I tried to order another pair, I'm sure but I have a feeling that they'd just say i'd have to complain Monday and it's not their problem.

The pants cost me $29.95 because i saved a little money for attempting to leave their website, it was supposed to cost $7.95 for s/h and now they've managed to charge me $91.70 for something that should have been approximately $38. These pants had better be worth it. Oh, also, they keep putting up these options you have to purchase stuff before you finally order your jeans, you have a chance to order a stupid pillow for only $15 and when you click on no you next get a chance to buy some jewelry so when you finally click on that you impatiently click on no again and they've got you, you've ordered two pairs of pants when you wanted one and double the amount of s/h with no address to complain to. Fortunately, there are places the consumer can complain to online and perhaps the TV station where the ad was played. BEWARE.

I just tried to call them today, a day later and I keep getting hung up on when I call Customer Service. If I use the toll free order number all I get an an automated voice to take an order. They make it impossible to talk to a human being! they don't want to hear about all of the complaints and there is no email addy to complain to

Read full review of Pajama Jeans and 4 comments
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Queen Basher
, US
Sep 10, 2011 2:01 pm EDT

these can be purchased at walmart.

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jannyjones
Myrtle Beach, US
Sep 10, 2011 1:54 pm EDT

I ordered a pair of pajama jeans over 2 months ago, credit card has been charged, but NO JEANS!

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jewel1031
, US
Jun 02, 2011 8:58 pm EDT

Customer service is rude. Don't order these online or by calling. Wait until they come out in the stores. They are nothing special.

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akangel2002
Hanover Township, US
Jan 25, 2011 6:41 pm EST
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even when u get a human they treat you badly waited over a month no package i was charged over 170.00 for 3 pairs and customer servise didn't care i was upset.I cancelled my order. any good company would have tried to fix this, but not this one!

ComplaintsBoard
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11:49 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Pajama Jeans delivery?

I ordered a pair of pajama jeans on May 28, 2010 I was told I would receive it in 2 to 3 weeks. I have not received them and no word on when they are to be shipped. I keep checking customer status but it only says that the order is pending. I wonder if this is really a true web site.

Read full review of Pajama Jeans and 11 comments
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mayfam
Tampa, US
Jan 24, 2013 4:23 pm EST
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I'm not surprised at all about this post. My own experience has been that their ordering process, and their refund process, falls short of competent and ethical norms.

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RAVEN15
Lake Providence, US
Jan 02, 2013 1:16 pm EST

I ORDERED A PAIR OF PAJAMA JEANS OVER A MONTH AGO AND I CALLED IN TO SEE WHEN THEY WERE GONNA ARRIVE AND THEY SAID I ORDERED 3 PAIR WHEN I ONLY ORDERED 1 THEY CHARGED MY CREDIT CARD 3 TIMES THEN I MADE THEM CANCEL THE OTHER 2 PAIRS AND THEY SAID THEY WOULD DO THAT THEN I ASKED WHEN IT WILL BE HERE AND THEY SAID 2 MORE WEEKS -.- DO NOT! ORDER PAJAMA JEANS THE CUSTOMER SERVICE SUCKS THE SHIPPING SUCKS EVERYTHING SUCKS!

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Sara Rodrguez
Los Angeles, US
Oct 16, 2011 12:57 am EDT

Tow weeks ago I made a order two pajama jeans i don`t know was a mistake and they were charge me two order .I want only one order
other thing I'm still not to receive. I want to know when I'm going to receive it .
sincerely Sara RODRIGUEZ
sararod15@gmail.com

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Sallie441
Peebles, US
Oct 05, 2011 10:30 pm EDT
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Like the other customers I waited 6 or 8 weeks, but when I received them, I was very disappointed. The waist was too small and the legs were baggy. I wanted to return them, but I can't get a refund, because our American Express was closed due to my husband's death, and they can't issue a refund to another credit card. I told them to issue me a check, but they said they can't do that. So I guess I'll keep them and donate them to The Salvation Army. I'm also contacting the Better Business Bureau.

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KB6141
Alexandria, US
Aug 29, 2011 3:25 pm EDT

Ordered Pajama Jeans (both regular and skinny) on 8/19/11. Paid extra for rush shipping so I would get them for my daughter's birthday. Called today 8/29/11 just to see the status and was told they were on back order. It would have been nice to receive an email letting me know they were on backorder!

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laurinestokes
Muskogee, US
Mar 06, 2011 7:33 am EST

i did not want 2 of them i just want 1 pajamajeans.i see that yall put down 2...i will pay 4 1 ...

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Pajama Jean unhappy customer
, US
Feb 10, 2011 9:22 am EST

I ordered Pajama Jeans on Dec 29, 2010. Today is February 10, 2011 and I have not received them yet. I called a week ago and the woman on the line told me they were shipped that morning (2/3/2011). I still don't have them. I'm wondering if this is a scam to get money? I AM NOT satisfied.

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deela10
Merced, US
Jan 18, 2011 5:57 pm EST

I ordered these pants weeks ago and when I called all they said was that they take about 4 to 6 weeks to arrive. They can't be that backed up! And if they are they should re-stock and be prepared... this is a very unhappy customer and whether I like them or not I WILL NOT be buying another pair!

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deela10
Merced, US
Jan 18, 2011 5:54 pm EST

I ordered pajama jeans well over a month ago and all they said was it takes 4 to 6 weeks to arrive. They can not be that popular! And if they are they should have more in stock! I am NOT a satisfied customer at all and I'm not even sure they read this crap! Dee La Rocque deelarocque@sbcglobal.net

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patsy sanchez
, US
Jan 13, 2011 11:33 pm EST

I ordered pajama jeans could you email me and let me know when? when they well arrive.
Patsy Sanchez sanchezklan@msn.com

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