SUBMIT A COMPLAINT

paddlesurfstore.comordered online a kayak and got a t-shirt 3 weeks later and they want me to pay to send shirt back and say refund me a small amount of original cost

1
I Sep 06, 2018

Order Confirmation No: 6953027
Yahoo
/
Inbox

paddlesurfstore.com
To:
[protected]@yahoo.com

Aug 21 at 5:16 PM

Order Confirmation from paddlesurfstore.com

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 69530

Date Ordered: 08/22/2018

Detailed Invoice:
http://paddlesurfstore.com/index.php?main_page=account_history_info&order_id=69530

Products
------------------------------------------------------
1 x Brooklyn Kayak Company BKC UH-TK181 12-foot 5-inch Sit On Top Ta
(BzLbt1Glv7) = $65.36
------------------------------------------------------
Sub-Total: $65.36
Flat Rate (Best Way): $12.99
Total: $78.35

Delivery Address
------------------------------------------------------,

Billing Address
------------------------------------------------------,

Payment Method
------------------------------------------------------
Gift Certificate/Coupon

-----
This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[protected]@umentions.com

-----
Copyright (c) 2018 paddlesurfstore.com. Powered by Zen Cart

This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

ingrid olson
To:
paddlesurfstore.com

Aug 26 at 5:26 AM

can this order be tracked. has it been shipped?

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service customer
To:
ingrid olson

Aug 26 at 8:06 PM

dear friend.
we have ship it, this is your tracking number : LY630713721CN, you can check it in the website https://t.17track.net/en#nums=LY630713721CN, now it is on the way to you, you will get it soon
thanks

[protected]:26 GMT+02:00 ingrid olson :

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ingrid olson
To:
paddlesurfstore.com

Aug 28 at 7:23 AM

Re the above order, where can I find shipping tracking for delivery?

Sent from Yahoo Mail on Android

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service customer
To:
[protected]@yahoo.com

Aug 28 at 8:20 PM

we just check for you, the package is on the way to your country, you will get it soon

[protected]:23 GMT+02:00 ingrid olson :

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ingrid olson
To:
[protected]@umentions.com

Sep 5 at 5:35 PM

I received avt shirt what kind of scam business is this. Not a kayak. A plain white T-shirt. U have no contact phone number. Vwhat the heck!

Sent from Yahoo Mail on Android

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ingrid olson
To:
[protected]@umentions.com

Sep 5 at 6:38 PM

I received today a plain white tshirt. what kind of scam is this? it sure isn't a 12ft kayak. i paid $78.00 plus for a plain white tshirt that isn't even my size!

you have no contact phone number for me to speak with somebody and now i have to wait to hear back from you.

i will report this to the bbb bureau tomorrow and any other organization that needs to be updated on your criminal activities by merchandise online fraud.

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service customer
To:
ingrid olson

Sep 5 at 8:28 PM

so sorry for the inconvenience, maybe the mistake is made by the shipping staff, we can reship the items to you, but you should return the item that you got back to us, then we can reship, if return, you should pay too much shipping fee, because we are international trade, it will cost you 35$ for the shipping fee and the tax of the customs. how about you keep it, you can send to your family or your friend, they will be happy, we refund 20% to you, then you can keep the item and avoid the loss .
please consider that
thanks

2018-09-06 3:38 GMT+02:00 ingrid olson :

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ingrid olson
To:
service customer

Sep 5 at 8:50 PM

that makes no sense. i do not want the shirt. it is a plain white cheap ass shirt. not even my size. i did not order a shirt a ordered what a KAYAK. how stupid do you think i am. i am not giving that shirt to anyone and i am not sending it back at a cost of $35.00. you owe me the kayak at your cost not mine. apparently, this is business fraud and it needs to be investigated maybe through not only the bbb bureau but through a federall investigation.

i expect that you will forward the said kayak as paid for and listed in the invoice.

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ingrid olson
To:
service customer

Sep 5 at 8:54 PM

also where does refunding 20% do me any good. i ordered the kayak. send me the kayak. obviously your error not mine. should not be at my cost and i should receive the item that i paid for on the invoice.

what kind of scam are you! you made an error. or are you just thieves. what the [censored]

send the kayak at your cost. immediately!

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ingrid olson
To:
service customer

Sep 5 at 8:58 PM

Detailed Invoice:
http://paddlesurfstore.com/index.php?main_page=account_history_info&order_id=69530

Products
------------------------------------------------------
1 x Brooklyn Kayak Company BKC UH-TK181 12-foot 5-inch Sit On Top Ta
(BzLbt1Glv7) = $65.36
------------------------------------------------------
Sub-Total: $65.36
Flat Rate (Best Way): $12.99
Total: $78.35

Delivery Address
------------------------------------------------------

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ingrid olson
To:
service customer

Sep 5 at 8:59 PM

quite a difference between a plain whit t shirt and a 12 ft kayak don't you think?

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service customer
To:
ingrid olson

Sep 5 at 11:08 PM

dear friend.
as you know we are international trade, the shipping fee and price of the items are too high, we also paid the tax of the customs. so we didn't earn money, the best we can refund to you is 30%. you can keep the item, and avoid the lose
hope you can understand
thanks

2018-09-06 5:59 GMT+02:00 ingrid olson :

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ingrid olson
To:
service customer

Sep 5 at 11:13 PM

i paid for a kayak not a stupid shirt. i don't care who you are...it is fraud. i guess international fraud and i will go to the police, fbi for fraudulent sales and international trade. why are you paying me back? you are the shipper not the company with whom i paid for the kayak. i want the kayak that i paid for not some stupid [censored]ing t shirt worth [censored].

face up to the fact that you know you are a fraudulent company and a part of an online sales scheme that hurts people by getting their money.

i do not accept nor understand your [censored].

i bought a kayak not a $1.00 t-shirt.

screw you and your [censored]ing [censored].

send the kayak as ordered.

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ingrid olson
To:
service customer

Sep 5 at 11:15 PM

paddlesurfstore.com
To:[protected]@yahoo.com

Aug 21 at 5:16 PM

Order Confirmation from paddlesurfstore.com

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 69530

Date Ordered: 08/22/2018

Detailed Invoice:
http://paddlesurfstore.com/index.php?main_page=account_history_info&order_id=69530

Products
------------------------------------------------------
1 x Brooklyn Kayak Company BKC UH-TK181 12-foot 5-inch Sit On Top Ta
(BzLbt1Glv7) = $65.36
------------------------------------------------------
Sub-Total: $65.36
Flat Rate (Best Way): $12.99
Total: $78.35

Delivery Address
------------------------------------------------------,

Billing Address
------------------------------------------------------,

Payment Method
------------------------------------------------------
Gift Certificate/Coupon

Show original message

ingrid olson
To:
ingrid olson

Sep 5 at 11:17 PM

i will be reporting you to the following:

Your consumer protection agency.
The Better Business Bureau (BBB).
The Federal Trade Commission (FTC).
Your state Attorney General.
Econsumer.gov, if your purchase was with a foreign retailer.

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ingrid olson
To:
ingrid olson

Sep 5 at 11:17 PM

i will be reporting you to the following:

Your consumer protection agency.
The Better Business Bureau (BBB).
The Federal Trade Commission (FTC).
Your state Attorney General.
Econsumer.gov, if your purchase was with a foreign retailer.

Show original message

service customer
To:
ingrid olson

Sep 5 at 11:19 PM

dear friend.
if you want to return it, it will cost too much shipping fee and tax of customs. after we get the package, then we can refund to you, you will loss too much money and time. also we are international trade, all of orders will have 30% fee for refunding, so you just can get 70% of the total amount, if you are agree, we will send u the address, but if you keep it, we can refund 35% to you, then you can also have the items and the refund
hope you can think about it

2018-09-06 8:15 GMT+02:00 ingrid olson :

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ingrid olson
To:
service customer

Sep 5 at 11:45 PM

i am not sending you the stupid t-shirt. how dare you ask me for that when i did not receive my item i paid for. i did not order a stupid shirt. u sent it to me because u are a fraudulent company. how dare you ask me to send you something i did not order pay the costs and then not refund me fully and for the return if i did return it. you are screwed up. i have already begun contacting the government on behalf of your business,

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ingrid olson
To:
service customer

Sep 5 at 11:47 PM

this is what i paid for

Order Confirmation from paddlesurfstore.com

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 69530

Date Ordered: 08/22/2018

Detailed Invoice:
http://paddlesurfstore.com/index.php?main_page=account_history_info&order_id=69530

Products
------------------------------------------------------
1 x Brooklyn Kayak Company BKC UH-TK181 12-foot 5-inch Sit On Top Ta
(BzLbt1Glv7) = $65.36
------------------------------------------------------
Sub-Total: $65.36
Flat Rate (Best Way): $12.99
Total: $78.35

Delivery Address
------------------------------------------------------,

Show original message

service customer
To:
ingrid olson

Sep 5 at 11:57 PM

Sorry for what happened, but we hope you can understand us. We have give you a lot concession, on the same side, we hope
you can give a little concession too, profit of the items are very low, beside the shipping cost is very expensive, so the best we can give you is 40% compensation.

Please re-consider this and accept our offer, we can refund to your card soon.

2018-09-06 8:45 GMT+02:00 ingrid olson :

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ingrid olson
To:
service customer

Sep 6 at 12:02 AM

i want the kayak. i have contacted the paddlesurfstore.com, contacted the brooklyn kayak store and the goverment agencies.

why did i not receive the kayak! which i paid for. send the kayak as listed on the site and what i paid for.

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ingrid olson
To:
service customer

Sep 6 at 12:14 AM

Home
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Home / Shipping & Returns
Shipping & Returns
1. Please confirm your shipping address before paying for it. Please provide a valid email address and check emails after you have purchased for any updated information.

2. Items are generally shipped out within 1 working days after payment has been verified.

3. Please allow 5-10 business days for delivery of your hands. Please make sure you enter the correct shipping address and contact info. We are not responsible for reshipment if you provided us with an incorrect address.

Tracking Methods

After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.

Note: If you can't check it immediately with the tracking number, please wait with patience. Some time is required by Express Company for uploading.

Unsuccessful or Wrong Delivery

For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Returns & exchange

Return policy:

We are committed to your complete satisfaction. You may return your item(s) within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

Return delivery cost should be arranged by you. We will refund your payment after the returned item is received. The original shipping and handling fee will be deducted from the refund.

Order Cancellation:

Cancellation of an order before the order has been dispatched, we process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

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service customer
To:
ingrid olson

Sep 6 at 1:39 AM

if you agree 45% refund we will process to your account soon

100% is impossible and unreasonable. our manager just can give you 25% refund, as we cost a lot on price and shipping, so our profit is very low.
If you accept, we can arrange to refund to your card soon. please re-consider this again.
Thanks and best regards
Regards

2018-09-06 9:14 GMT+02:00 ingrid olson :

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ingrid olson
To:
service customer

Sep 6 at 6:32 AM

i will find out from the state attorneys office, federal offices and bbb bureau what the procedures are for online fraud. i also contacted the kayaks company, brooklyn kayak in NY and the are now going to investigate your company and look into the fraud on behalf of their company.

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ingrid olson
To:
service customer

Sep 6 at 6:34 AM

what is unfair is that i paid for something i did not get and you still refuse to send the item i paid for and want me to take a loss. you ad whomever are frauds. i hope soon your online lie is caught and you are all brought forth in legal battle for the hardship you on people who pay for an item that they were never going to receive. now, that is what i call UNFAIR.

paddlesurfstore.com
paddlesurfstore.com

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