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4.1 9 Reviews

Pacific Gate Development Complaints Summary

7 Resolved
2 Unresolved
Our verdict: You can expect a very good level of service from Pacific Gate Development. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Pacific Gate Development reviews & complaints 9

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12:39 pm EDT
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Pacific Gate Development - victim of tom nguyen

I am one of many Vietnamese victims of Tom Nguyên (pacific gate Development) . This is a scammer company and I don't know why they still work out there, I agree with all victims above. What he did and the contract is different, he didn't finish the house as the contract, not pay late fee, not answer phone calls and delay the work when I refused to pay him...

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11:33 pm EST

Pacific Gate Development Do something good to change your terrible reputation

Yet another victim of Pacific Gate coming forward since we're fed up with the extremely poor service from this so-call builder. Using the builder term is actually too generous as he's more of a PM and as many others have cited, just hired cheap East Indian trades who often do a lousy job and pay not attention to details. You, as the owner have to go to the site as often as you can to monitor and keep track as the PM doesn't care once he's got all of your money upfront. If money doesn't come in on demand, the work stops regardless how much you have already put out. So much for working with his clients in tough times when he knows people are in vulnerable positions.

It's almost taking 2 years to build our home with numerous unwarranted delays, complaints, disputes, sleepless nights while he's using our money to fund other investments. We're older and don't have the energy to continue fighting with him and this was going to be our retirement home.

Although there are many who suffered and wished they never were got duped into buying land from his Remax agent sister, who over promised and never delivered, we all hope that one day, sooner rather than later, he has the decency to change his practice for the better and actually takes pride in his work for once.

It is safe to say that the majority of his clients would never want anything to do with him again and so not wish anyone to suffer as they did going through a nightmare of an ordeal. He can learn something from his brother at TYKO who has the credibility and a decent human being that people can at least trust.

People wanted cheap rates and go with Pacific Gate but in fact, the final fees work out to be more less of the same of TYKO but you don't have to put up with the bull#### and extreme delays (unless you have lots of money to pay at all times) while Ken/Jack will do it by the book. If you drive around the City, you'll see the homes built by TYKO moves in a very fast pace...which is good on them.

Pacific Gate, it's never too late to turn your reputation around, one step at a time, by doing what you're suppose to do when holding people's hard earn money, to earn the true definition of a "builder". Stop pissing people off and make their lives difficult. This is suppose to be their dream and not a nightmare. Do what you promise to do on your end of the bargain. Maybe in a few years from now if you practice doing good deeds, things may change for the better and people will actually refer others to you for once. Do this for your family so wife and kids will benefit from the above later, as Buddha has eyes and ears to see everything you do. Every bad deed you do will only compound and will result in unfavorable karma for your kids to bear when they grow up. If you love your wife and kids, it's never too late to start being a good human being and start doing good deeds. Stop making people suffer!

May you find peace in your soul search.

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Have Mercy
, US
Feb 08, 2017 12:54 pm EST
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It's too late for his sorry ### soul. Every time I drive by a new site with his board up, I write down the address, go on VanMapps on the city of Vancouver, look up title and call the owners to warn them. PEOPLE IF YOU PUT DOWN A DEPOSIT, JUST RUN NOW. CALL THAT A SUNK COST AND GO SOMEWHERE ELSE.

So is your house done and will you be taking legal action?

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9:41 pm EDT
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Pacific Gate Development Deceptive and shady practices

Another long delayed build finally completed by Pacific Gate :-(

Listen up people, to these facts from personal experience before you sign up.

Over promised, under delivered
Deceptive and shady practices
You do business with them, you wish you could've backed out
High upfront payments/costs but work is slow
Very high mark-ups from what the trades charge, with you paying the higher costs
Only tell you what you need to know, and then unexpected surprises come throughout the build which resulted in more money, up to completion
Nothing is ever written down, only in his head
Due to hidden costs, expect to fork out a lot more money from the contract cost, typically it's $100-$200K more
Trades are not paid on time so don't be surprise if you never hear from them
You'll be left feeling rip off due to B.S. costs

+...too many more to list, but you get the picture!

Read full review of Pacific Gate Development and 1 comment
Update by Never-Ever-Again
Dec 25, 2016 3:50 pm EST

+++++++1
Another VICTIM here of PG. It's the WORST experience owners can have while going through a build. WHY does it HAVE to be this way?
TAKING people's hard earn money and while not doing HIS job
We are so ASHAMED to say when people ask who's building your home?
TALKING about being MISTREATED
CLEAN up your ACT
If you play with FIRE, you will get BURN, sooner or later...something we teach a YOUNG child growing up
Start to LISTEN to what others are SAYING on here TOM...for your OWN good

Update by Never-Ever-Again
Dec 21, 2016 8:36 pm EST

Standard canned response to all other complainants, as nobody wants to have any negative impacts on their homes.

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Pacific Gate's Victim
, CA
Oct 14, 2016 11:05 am EDT
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Can we do something? Is there any law or any way to stop him from fooling people? Tom! I am sure you must know the word "karma" and whatever you did to us, you or your two daughters will pay back in the future. How could you sleep well at night when all people who is built the house from you are crying and suffering every day?

Is Pacific Gate Development legit?

Our verdict: Pacific Gate Development earns high praise from Complaints Board, distinguished as a company with a robust reputation for trustworthiness and reliability. Despite the possibility of occasional service issues, Pacific Gate Development's overall track record speaks to its legitimacy and reliability as a service provider. Engaging with Pacific Gate Development can be done with confidence, though maintaining a level of caution.

Pacific Gate Development earns 87% level of Trustworthiness

Excellent Trust Notice: Pacific Gate Development near-perfect at 87% trust. Use with confidence, maintaining usual caution.

By resolving 77% of 9 negative reviews, Pacific Gate Development is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

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  • There was some difficulty in evaluating or examining the information or data present on the pacificgatedevelopment.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Pacificgatedevelopment.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pacificgatedevelopment.com may offer a niche product or service that is only of interest to a smaller audience.
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4:53 pm EDT
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Pacific Gate Development - Fool me once shame on you, fool me twice... You get sued

It is evident now that Tom Nguyen has a long line of people with pitch forks ready to storm him. I'm glad I'm seeing the complaints previous to mine. If you want to see if you have a case against him, please contact me here. Everything wrong that can go wrong with your housing project will be guaranteed to happen if you work with Tom. The thing that make...

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9:45 am EDT
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Pacific Gate Development The whole company

To potential clients,
You need to read this and run as far away as you can from this company. The guy that runs this outfit, Tom Nguyen, is very dishonest and deceitful. His contract is very tempting but he has hidden loopholes in it for himself so he can add extra costs as he desires. Phone calls to him could be ignored or never returned (includes text and email) but when your payment is due, he is at your doorstep within the hour. His price quotes for extra items changes as one would change underwear. He has no integrity whatsoever and I have worked with a lot of people. His work is mediocre at best and the for the money you will end up paying, go with another contractor even if his price seems steep at first. His customer service sucks as he is only nice and butters you up only prior to signing contract and when collecting money. I never wish ill to anyone but with him, I might make an exception
It is too late for me and my family, we are in too deep

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Have Mercy
, US
Oct 06, 2016 4:37 pm EDT
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I agree with everything you have stated. The only thing I wish now was for a time machine. Would you be interested in speaking to me directly?

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2:37 am EDT
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Pacific Gate Development Just about everything

I am writing this as we are having a house built by Tom Nguyen of Pacific Gate Development. I always like to give people the benefit of the doubt. But this guy just takes advantage of you. IF YOU ARE READING THIS, WALK AWAY FROM THE CONTRACT BEFORE YOU SIGN. The deal may sound good, Tom can do anything you wish...but there is always a hidden cost. "ABSOLUTELY" is his favorite saying and that means $$$. He will pile on costs over costs over costs. You are better off going with someone else. This has been a nightmare for my family. I am a fair person and I don't mind people making a profit; it is business. But don't lie and keep tacking on costs. It is underhanded and deceitful. Tom, what goes around comes around. And I hope that you will lose business. I will continue to post (and I encourage others to do so), so that we can save others from this greedy ###.

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Honkytonk
, US
Feb 01, 2019 2:48 am EST

Um. Resolved? Are you kidding me?

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6:49 pm EDT
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Pacific Gate Development Builder

Home owners beware! Pacific gate development is great BEFORE you pay a deposit. Once they lock you down as a customer it is nearly impossible to get a hold of them. We had a 57' wide lot and they drew a plan for a house that was only 34' wide. Fortunately, we realized the ridiculousness of the plan and asked them to redraw. They are solely concerned about their profit and DO NOT care about the safety, quality or esthetics of their buildings.

Their service is horrible during the designing/planning stage. We basically ended up doing our own research and drawing our own internal plan because our specific requests were not drawn. Tom Nguyen, the principal builder, was late to many consultative appointments and downright did not show up on many others. They promised that we would get a permit in about 2 months because they had a contact at city hall to push the permit through quickly. We were gullible to believe this. In reality, it was after 5 months wait that we received an email from city hall advising about numerous deficiencies in the building plan that needed to be addressed before a permit would be issued.

He entices customers with a very low prices and and promises to finish houses in record time. Do not fall for these lies. We were very stupid to believe him and are paying the price for it. Many of his other projects are months delayed because he does not pay his subcontractors so they refused to do the work.

A friend of mine had a house built by him that had issues within months after completion. Further, the house was broken into because Pacific Gate bought and installed the cheapest lock possible on the house.
You are not the only customer dissatisfied with Pacific Gate Development. This company would spew any promise and lie to get the customer to put down a deposit. Then they use that money to fund their house flipping business and your house is a back burner project given very little attention or priority. Projects go way over time and budget. They will give a low ball estimate then try to recoup costs during the project by forcing you to pay for features that should be included in the original price. If you refuse to pay they will hold you hostage by not returning your calls for weeks and abandoning your house unfinished for an indefinite length of time. They promise to pay $100 per day that the project is late--Do not fall for this. They will not pay the late fee - this has happened to many homeowners I know.

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Pacific Gate Development About Builder

Pacific Gate Development Tom Nguyen is a bad builder who lacks integrity. Complaints have been filed against this builder for defects. Cited in the report, not only he didn't follow proper installation, he didnt follow building standard as well. 3rd parties have repaired his defective work and that of his contractors. There's only one thing he is good at deception.

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Victim of Pacific Gate
, CA
Nov 24, 2015 2:03 am EST

I'm so glad there's finally a place where I can vent about Tom. It's nice knowing that there's other victims of Pacific Gate out there as well who share the same feelings of distaste and hatred towards Tom

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Victim of Pacific Gate
, CA
Nov 24, 2015 2:01 am EST

I find it amusing that Pacific Gate spends time writing false reviews.
Seriously Tom. You have time to do this but you don't have time to call a guy to fix my plumbing issue!?
I regret ever using this company. Sadly i have fallen into the trap.
I am currently stuck in the middle of building an insufficient house with Tom.
Maybe instead of writing fake reviews to boost Pacific Gate's image, you should learn from these complaints.
Pacific Gate is on this boar for a reason.
I would think you've learned your lesson by now.

Please do not build with Pacific Gate. Trust me, you'll thank me later on.

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Tom garbage
, CA
Nov 05, 2015 9:39 am EST

Pacific Gate is the worst builder. He used the client 's money to invest on housing and gambling. He never on job 's site to check on all subcontractor's work. The house was turned over with thousand mistakes and errors. The only good thing he got is taking money from clients and rip them off badly. Whoever wants to the house with him, be awared of.

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AnotherPacificGateDevelopmentVictim
, CA
Jul 26, 2015 6:46 pm EDT

Pacific Gate Development is making a post / review of themselves to hide their incompetence. They are hardly on job site to supervise/check the quality of their contractor substandard work, this resulted to HUGE DEFECTS and NOT aesthetics as claimed by these [censored]ty people. Instructions given to them are NOT relayed to their contractors correctly and materials are not being followed to rip-off clients.

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Pacific Gate Victim
Vancouver, CA
Jul 20, 2015 2:33 pm EDT

Jacky Roboinio, you are obviously not a real client as you aren't even from vancouver. your profile says that you are from the united states.

If Pacific Gate Development is going to post false reviews, at least make is sound believable. "how do you do it so good and so fast? where did you learn your trade?" This sounds like something the builder's mother wrote.

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Jacky Roboinio
Vancouver, CA
Jul 16, 2015 5:21 pm EDT

Over 150 homes built and only 1 complaint? That's really good. I'm glad I chose you as my builder after seeing all your references.
For my part as one of your satisfied clients, you've built 3 homes for me and one more coming at the end of the year, my only complaint is I wish I had more money so I can build more homes. How do you do it so good and so fast? Where did you learn your trade? I cannot trust any other builder but you with my investment, I like to sleep well at night knowing my money is safe.
After calling around and doing some research, I think you offer the most competitive rates with high quality workmanship. My neighbor used another builder with a lower price and my cousin used another builder with a higher price, and they are both sorry and wish they had a time machine. The quality, service and the delay in work, ahhhhhhh, it’s too late now. But I told them, they didn’t listen, I said, use Tom, this guy is experienced and knows it all, but they didn’t do their homework and research and made a decision on feeling rather than logic and statistics. I urge all home buyers and builders to do some homework and reference check before you start, you will be happier in the future.
I’m happy – 5 out of 5 Stars
I’m thinking of putting a steam room in the basement of the next one.

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PacGate
Vancouver, CA
Jul 16, 2015 1:00 pm EDT

I represent Pacific Gate and I am sorry to hear about your complaint. We price ourselves in the quality of our work and take each and every complaint seriously. It is our policy to check the quality of the work of our tradespeople and ensure any issues are rectified. Work is always performed at a minimum according to the building code, and projects cannot proceed unless a City inspector reviews and approves the work performed. Clients may have their own opinions about the aesthetics of the work being performed to which we also respond and rectify accordingly. We do not deceive clients, however, we understand miscommunications can take place, therefore we would like to rectify any concerns you have. Please call Tom at Pacific Gate at [protected].

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4:30 pm EDT
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Pacific Gate Development - Worst Builder

I regret getting Tom Nguyen, a dishonest person from Pacific Gate Development to build the house. His assistant and hired contractors are as incompetent as he is. Poor workmanship is the way to describe the work of his hired contractors. I had to point it out to him all the mistakes, where he stood there knowing nothing, it is because the builder himself i...

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