Ozsale
reviews and complaints

Order Number: [protected].
I purchased a Samsonite luggage on 27/11/21. Followed up when delivery still not received after 3 weeks. Emails received regarding delivery status as on the way was not TRUE.
Seller did not make any contact to state purchased luggage color was unavailable hence did not deliver, only responded when I tried to make contact to chase up on delivery.
Seller agreed to refund total amount, however it's been weeks and refund is still not made. Seller's excuse is there is an issue with the Ozsale platform and a refund cannot be made and requires further time.
No active updates from seller, no refund received.
Ozsale please help get my refund back!

Help, I have been trying to sort out an order since August, no one is helping me. The courier said they lost it. I ordered the same product and paid again and received this no problems. I paid for the August product and never received it, no product no money back. Oz sale are not returning my messages it's been months. Fair trading says I have a case. Come on guys this is not how you run a business.

I received a faulty mobile phone screen didnt eirk battery lost charge after 1 hour and requested to return it the next day and to get a refund. The company took 3 weeks to decide they would let me return the broken phone and 14 emails. After receiving the phone they made me wait a further week and said they were sending me out a replacement phone yesterday despite me saying I wanted my money back as I had paid for a refurbished ohine in excellent condition and received a phone not even in good ir fair condition. When I received a phone call the phone rang but would not show up on the screen so I couldn't swipe anywhere to answer it! I had paid $35 to have a tempered glass screen out in it the morning I received it and when I got home the phone was flat after an hour. I immediately tried to return it. There is no phone number to contact them. You ring it and it says this number is no longer available. Their emails have a do not reply message. You can only use the online Web portal. I want my money back!

Trying to return a Christmas tree. I checked returns policy. It was able to be returned. When received it was nothing like photos online I have been asking for a refund for over a week. Contacted multiple times. Just get smart responses. Contacted over 20 times. Really frustrated with this company. The keep passing me to supplier who doesn't answer. I need help!

I purchased my item on October 10th. The company advertises that they ship the item within 1-2 business days. After 14 business days the item was still not shipped, and the estimated dispatch date was continually pushed back daily. Customer service is very unhelpful and generic and kept replying that they would "send a chaser to the supplier", which does nothing. I'm pretty sure they sold me an item that they do not have in stock.

Inv - [protected] / RT - 2028656
Inv - [protected] / RT - 2026627

Above items were returned back in July 2022 and I have emailed to follow up my refund. I have had no communication. When I track this on the app it shoes products still in transit. I have the tracking number which shows delivered.

I had been emailing Joann on [protected]@mysale.com who issued the return numbers and confirmed refund would be processed.

I have attached a picture of box with tracking that was sent back

D
I ordered a $70 Dog bed 7 weeks ago and it never arrived!
They have no contact numbers or emails only via their website.
I have next numerous messages and was told It was sent to the wrong address and that they were redelivery it but it never arrived. After several more messages I was told that they would give me a refund and they would get back to me with details but again, nothing! I wascthen told that it had already been delivered to me to an Airport in Victoria... I live in Hamilton Qld!
I also order cushions for $30 6 weeks ago and still waiting! Ive sent messages via their website and all I get are lies and excuses. To say I'm angry is an absolute understatement! 🤬🤬🤬

I ordered this item over a month ago, they sent me the whole package with everything besides the screws and instructions to assemble the product. I've reached out to them multiple times and been told there is another package being sent out with the remaining items. After weeks of back and forth I'm still sitting here without the screws or manuals. I am extremely unhappy with this company and I believe the vendor is (One Cart). I've made multiple attempts to get the screws and instructions so I can assemble the dresser. They are extremely unprofessional and don't recommend you purchase this item as there's no guarantee you will receive your entire package.

Item (bed) received 31st August. It's now 21st September. We couldn't assemble because of faulty items and immediately contacted customer service through the portal. Customer portal hardly responds with resolution. My follow up emails and request for immediate resolution or refund are not replied to, even with escalation. Last reply was 16th saying they will get back to me and will try to see if manufacturer can resend new piece. My son can not sleep in his bedroom and sleeping on a mattress in the laundry for over three weeks now. Ozsale please contact me. Don't thank me for my patience once again. Solve the problem. If the item was smaller, I would have sent it back by post if you disclose how. For Large items they tell you to contact them… No phone number or alternate email available, just the one portal.

According to Ozsale tracking, my ORDER [protected] INVOICE [protected] was dispatched from Melbourne on 19th of August, estimated delivery 23rd to 28th of August. Today is 17th September. I've made contact via the website and Facebook messenger and have had no response. I have tried calling the phone number for Ozsale I found online with their Head Office address, it doesn't work.
Photo of purchase has been attached.

The denim shorts I ordered were a dull colour blue compared to the marketing, thin fabric and poorly constructed. Not what was being offered. I requested a return 10 days ago and no one has approved it so I can't return it for a refund. Supposed to have a response 1-3 days. Terrible service and Boone to speak to directly. Very dissatisfied.

Despite many attempts to contact Ozsale, I kept receiving the same promise that they will follow up but nothing has been done to date.
I requested a full refund and will send the item back but until now no update from them.

Customer service is really bad! They just replying with a scripted response and not really helping the customers

I purchased a dog beg from Ozsale over 2 weeks ago and have not yet received it.
I then received a message saying it was returned to sender! Because apparently it was sent to the incorrect address.
Ive sent numerous messages and was told it was being redelivered and still nothing!
Now I've received this message say it was delivered. OMG to and airport in Victoria! I live in an apartment in Qld!
I just want a refund now!
Ive tried phoning their complaints department but it does exist!
There is no email to send anything too.
To say I am angry is an absolute understatement!

Bought in March 2021, wasn't happy so sent the items back. I have been in touch ever since and they are claiming they didn't receive my parcel and are refusing to give me my money back. I have sent multiple emails and most of them are ignored. This item cost over $100 and I want it back in my account. They are so unhelpful. I have the stream of messages if needed

Hi, I created an account with ozsale on 18th Aug 2021, which had no issues and was functioning correctly. Able to log in and browse, make purchases etc.

I Purchased 3 items under order number [protected], which was confirmed by email from ozsale on 20/08/21 totaling $579.80

1) An outdoor setting $379.95
2) Coffee table $129.95
3) floor rug $53.99

the rig was marked as dispatched on 20/08/21 and flagged as delivered under my account on the 23/08/21 - this was not true, so I logged in (login and account functioning perfectly) and "unmarked" the item as delivered.

The next day I attempted to log in to pursue customer support regarding the false delivery, and receive an error message to "contact us to activate your account"/ The account that had been working perfectly for a week, until I commenced a delivery dispute with them. I have not been able to log in again since.

I cannot access my invoices
I cannot access item tracking information
I cannot access their customer support without being logged in to my account.
There is not support phone number to call
There is no support email details to communicate through
It seems they are set up by design to be unreachable.
They are being obstructive and will not assist with any of the above.

I contacted them through Facebook (noting that LOTS of their customers have the same experience), who eventually responded and said my "account was flagged as high risk, and to create a new one".

... which wont have any of my transaction history or ability to track and have invoices for items I've already paid for.

They have since stopped responding to me altogether.'

This company seems like a sham, using poor service hoping people will give up and not bother them

I did order a shoes size 39 and they send me size35 please could you change it for me

Hi I have received a wrong order and asked ozsale to refund my money back.
Instead of admitting their mistakes I was asked to spend my time to go to the post office with the label that I need to print and send it back spend my time and money on the item that they want back dew to their mistake I am simply refuting spend my time (over 2 hrs) to return this.

This order was not dispatched till after the last arrival date, even after I made contact regarding concerns it will not arrive in time and requested a refund that was offered due to product not being available.
The customer service is terrible with lengthy time before replies and with generic replies used.
Nothing about this experience has been positive.
I had my money taken for a product that they did not have. The product has not arrived still and I have not received a refund all I have is excuses.
This is not ok this is fraudulent activity.

Hi I would appreciate if I stopped receiving the dumb generic responses to products you have not delivered. I have asked for a refund or a complaint ombudsman phone number on a few occasions and have not been provided with a response to either.

Your team investing an enquiry seems to be the generic response, however I am not asking for any investigation. I just want a refund.

I ordered a jersey in july #5109222 i have emailed several times asking where my item is only to be ignored and when i do get a reply its the same generic answer please give us time to investigate, its now almost november and still no progress has been made.

I just want a refund even that request had fallen on deaf ears.

Oz sale you have had since the beginning of august to investigate where my order is, this is not good enough.