Owens Corning CorporationPressure tactics

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Owens Corning, you should be ashamed that you're allowing individuals and organizations to use pressure sales tactics to push your product and agenda.

The salesman came out last month and took about 2.5 hours of our time to do and evaluation, drawings, plans and an estimate. The estimated cost for about 400 square feet was $30, 000 (!!!) and that the offer was only good THAT NIGHT.

We said that the price was a little too much for us as finishing the basement wasn't a priority. The salesman said he understood and left. Then two weeks later I receive a call from someone else stating that the salesman's manager wants to offer us a "significant discount" BUT wants to schedule a time to come over to meet with us, take a look and go over our options.

I asked if I could get that quote now since they have all the information they need from the first visit and to save time. To this the person I was speaking with told me that he could not give me the quote because this manager does not give the estimate to the people calling potential customers; he only gives the estimate in person. I asked to speak with this manager and the person on the phone said, "It appears that you don't really want this offer, Mr. XXXX..." and then I was told I could not speak with the manager. I then told this salesperson that the manger could call me back to provide me the estimate over the phone. I was told that he may give me a call.

Never did I feel as though these people were taking into consideration my wants or needs first, only the sale. At this point I vow NOT to use the Owens Corning basement system and I'm considering an all out boycott of all their products. They're behaving poorly.

Responses

  • Ch
    Charles5 Dec 14, 2009

    Owens Corning, you should be ashamed that you're allowing individuals and organizations to use pressure sales tactics to push your product and agenda.

    The salesman came out last month and took about 2.5 hours of our time to do and evaluation, drawings, plans and an estimate. The estimated cost for about 400 square feet was $30, 000 (!!!) and that the offer was only good THAT NIGHT.

    We said that the price was a little too much for us as finishing the basement wasn't a priority. The salesman said he understood and left. Then two weeks later I receive a call from someone else stating that the salesman's manager wants to offer us a "significant discount" BUT wants to schedule a time to come over to meet with us, take a look and go over our options.

    I asked if I could get that quote now since they have all the information they need from the first visit and to save time. To this the person I was speaking with told me that he could not give me the quote because this manager does not give the estimate to the people calling potential customers; he only gives the estimate in person. I asked to speak with this manager and the person on the phone said, "It appears that you don't really want this offer, Mr. XXX..." and then I was told I could not speak with the manager. I then told this salesperson that the manger could call me back to provide me the estimate over the phone. I was told that he may give me a call.

    Never did I feel as though these people were taking into consideration my wants or needs first, only the sale. At this point I vow NOT to use the Owens Corning basement system and I'm considering an all out boycott of all their products. They're behaving poorly.

    0 Votes
  • Ba
    Balmigove Jun 30, 2010

    To get the lowest price on a finished basement from Owens Corning after the sales rep lays out the basement and gives you the list price, deduct 35% from the list price. You can sometimes get an even lower price if you bargain with the rep. I know this because I worked for Owens Corning for a year.

    0 Votes
  • Ca
    CautiousLady Aug 28, 2010

    Thanks needed to hear I was not the only one feeling a little harassed and out of luck because I have to be cautious.. this type of thing should NOT be allowed.

    This last Wednesday I just spent 2.5 hours with a rep about replacing windows and was given an estimate which was way higher than I expected. I eliminated some windows and a door price was lower but still quite a bit. It had a discount etc. Then I said I would think about it and get back to him . That is when it he then he said discount was "ONLY GOOD FOR THAT NIGHT"
    I then got a bit annoyed said well if I had known all this beforehand I would not have bothered. I had said at the start of the show I was looking into this and was going to talk with other products. He took his samples to car came back for others asked again.
    I said no I have to think about it and research some other options. This went around for another 1/2 hour him calling his manager restating thing. He left and said I might have until Monday because these offers could not be on hold since another customer may come along and want the deal which "wasn't available" because of me..
    The product seems good but the sales approach is too pushy and upsetting.

    0 Votes

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