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1.9 170 Reviews

Overstock.com Complaints Summary

37 Resolved
123 Unresolved
Our verdict: When using services from Overstock.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Overstock.com reviews & complaints 170

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7:31 pm EDT
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Overstock.com A set of Bath Towels..not delivered when it says they were

I tried to cancel this order and they quickly said they already shipped it out ..when it kept saying not shipped ..for days after. So then the day it said it was to be delivered it never showed up ..I have a camera at my door that shows everything that comes to my front door and area near it. No one ever delivered this item. We have proof. I do not trust the whole thing where they said it was shipped out. All I want is my money back. How does a Company get away with this?

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9:50 am EDT
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Overstock.com Table

I purchase a dinning set in November of 2020 the first set came with the table completely broken, it was a hassle to get it replaced but I did. I also bought the 5 years Guardsman plan. Thanksgiving of 2021 I decided to rearranged my dinning room so I moved the table and went under the table to polish the legs and the side board. I live alone my table is always set with table cloth. This is when I notice that the wood part the frame the table top was split on one side. In December of 2021 I went online and filed a claim and got an auto response that my claim was received. I waited and did not received any email or letter from Guardsman. I went back online in January and put in another claim. I got another auto email and waited. I called after about 2 weeks I was told there was no claim I need to submit it again. I did with the woman on the phone submitting all the pictures as well. Then I got a letter telling me I am missing information. I called and was told I need the receipt showing the insurance. I contacted Overstock and got a receipt. I tried to submit it and was not able. I called and was told to mail it in. I did and 3 weeks later I got an email telling me I did not submit my documents in the time. I know I will never order another item from Overstock and I will tell all my FB friends and family not too. I am going to file a complaint with the BBB because this is a lot of crap.

Desired outcome: I would like my table fixed that is why I paid for the insurance. I truly believe the replacement table was cracked and when I moved it showed up.

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6:16 am EDT
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Overstock.com order refund

I placed an order on May 5, 2022, the order number is [protected]

However, the order was cancelled by overstock and I did not receive a refund.

It has been a long time since this happened and I am disappointed that I have not been able to get the reason for the cancellation and when I will be able to receive my refund. Please help me to solve this problem.

My information is as follows:

Email: [protected]@outlook.com

Buyer Name: Caitlin Callaha

Credit card end number:9485

Order number: [protected]

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3:22 pm EDT
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Overstock.com [protected] salinas tall storage cabinet

Bought the Salinas Tall Storage Cabinet about 3 weeks ago # [protected] and the Quality is so poor and the hardware to put together doesn't hold the product together.. After 3 hours of assenbly the unit fell into pieces when stood up? This is Very poor Quality and I was Charged over half of sales price to return and only refunded abot 1/3 of sales price. Was charged additional to have UPS come pick it up.. Overall OVERSTOCK is a faurst and sell cheap junk items. DO NOT ORDER! They do not stand behind Products and overchage to ship back! Email me I will explain

Desired outcome: Full Refund

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1:59 pm EDT
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Overstock.com Order Cancellation

I ordered a desk on February 2022 but UPS refused to ship it to my address, even after I confirmed my address with Overstock and UPS. UPS sent the desk back to the sender. Then, Overstock, without my permission, immediately authorized the shipment of another of the same desk. I had the same problem with UPS. Instead of delivering it to my home, UPS sent the desk back to the sender. I contacted Overstock customer service via chat and email to order the cancellation of this order, only to be told that Overstock had immediately authorized the sending of a THIRD desk! I have been calling and emailing overstock to tell them to stop automatically sending me desk after desk and to cancel the charges and cancel the order but no one does anything. When I call to get a resolution, I am simply told that I will be called back, but I never am. I am told that I am not able to cancel an order when it is being shipped to me, nor when it is being sent back. It is impossible for me to go into the website and cancel the orders because for over a month now I have been in this constant, automatic loop of being sent a desk and having the desk start to automatically be sent back to the sender mid-transit, only to have overstock immediately start sending me a new desk all over again! It is impossible for me to cancel because my orders are always being processed. I think that what is occurring is theft. I have called and emailed overstock multiple times to clearly state that I do not want them to continue automatically shipping me desks and that I want my money returned. All overstock does is apologize and says well too bad we're already sending you another desk. I am tired of this and want absolutely nothing to do with this company. I am considering legal action at this point.

Desired outcome: Stop sending me desks. Refund. Cancel desk order.

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7:46 pm EDT
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Overstock.com Tag Heuer Formula 1 Watch

OvERSTOCK.COM SOLD ME A COUNTERFEIT WATCH

I purchased a Tag Heuer watch from Overstock.com in June of 2020 with a 2 year warranty. The watch needed a repair in Oct of 2021. I was instructed to send the watch directly to Tag Heuer for service. I overnighted the watch and 3 days later I received an email from Tag Heuer informing me that the watch was COUNTERFEIT and they would not provide any repairs. I contacted Overstock to discuss getting an AUTHENTIC Tag Heuer replacement watch. It was truly the worst service I have ever encountered. They jerked me around with unhelpful emails, delays and passed the buck for months offering me nothing at all to correct the situation or compensate me for this horrible experience. I got nothing but lip service from start to finish. I was told that they would provide a credit for the original purchase price and NO credit for the 1 1/2 years of interest I had paid on a COUNTERFEIT watch. They gave me absolutely nothing. I had to buy another watch in a style I didn't want and had to beg for a measly discount. I ordered the new watch on March 7th, 2022. After waiting over 3 weeks for the new watch, Low and behold, the watch I had selected was mysteriously going to take 16 weeks to get. This situation was never escalated to anyone with authority to make it right. I made a terrible decision buying from Overstock and will never use them again.

Desired outcome: New Tag Heuer Formula 1 watch free of charge, delivery in 2 weeks or less and a credit for 1 1/2yrs of interest paid on a COUNTERFEIT watch

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6:35 pm EDT
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Overstock.com Deplorable customer service

I Purchased an Entertainment Center from Overstock which does not offer a service to put it together, for a price of course, so you either do it yourself or hire a service. The entertainment center was approx. 800# in 5 large cartons so upon receipt it was put in my garage and I proceeded to hire a company to put it together as I am an 85 year old woman that could not even open 1 of the cartons. The company I hired proceeded to open 3 cartons and 2 of the pieces were damaged so they could not put the product together and had to leave and I was responsible for them coming out and doing what they did do and I paid them for the services they performed. I Contacted Overstock on numerous occasions about the damage and since they provided me with the broken parts I asked them to credit me for what I paid the company that could not put the product together as it was not my fault they sent damaged merchandise. On numerous occasions I was told NO and I should have checked the product upon the receipt and they would not reimburse me. I am 85 years old and use a walker and even a normal size man could not do that and no way was the truckers that delivered the goods going to hang around for you to open those large cartons to inspect the merchandise. They dumped them in the garage and ran off to their next delivery. I feel that since Overstock sold me the damaged product and I had to hire someone to put it together and they could not complete the job, Overstock should reimburse me as it certainly was not my fault they could not complete the job and Overstock's excuse of telling me I should have inspected the product first was a really poor excuse knowing full well that no one individual could have inspected that shipment and no trucking company would be expected to hang around for that. Plus they will not credit me for the damaged merchandise until a trucking company picks up the merchandise in about a week and returns it to some warehouse. So they have my money for that much longer. I recently lost my husband who was retired military and that pension stopped along with his social security ended and I only have my social security and feel that once Overstock confirmed the damage I should have gotten my credit along with what I paid the company that I hired to put it together and they could not through no fault of mine. Any decent company would have credited me for what I paid the company to put the product together and they had to stop through no fault of theirs. because it was damaged.

Desired outcome: reimburse me for what I paid company to come out to put together entertainment service that they could not do because it was damaged.

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3:25 am EST
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Overstock.com Broken bed

I bought this bed for 2k. It has had nothing but problems since day one. The footboard broke, and they sent me a replacement part. The replacement part is worse than the one I filed against. I want what I paid for. They are continuing to sell this bed, they tell the customer they can’t give them the parts. But miraculously the parts appear, which are clearly broken parts from others who are sending these parts back. Unacceptable for this company to continue to sell this bed, knowing it’s defective/

Desired outcome: New bed, replacement part that’s not broken, refund.

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Update by Karishotty
Feb 20, 2022 3:27 am EST

Unbelievably nightmare

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2:17 pm EST
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Overstock.com Package (lawn furniture set) was delivered to wrong address, state

On December 17, 2021 I placed an order online with Overstock and put a delivery address as Corpus Christ, Texas. I tracked the package regularly and finally saw it in the USA at ISC New York, NY 0n January 10, 2022. On January 13, 2022 I received notice that package was delivered to and individual in Barnegat, NJ. On January 13, 2022 I sent an email to the addresses I could find and asked to whom and where package was delivered. Stated not delivered to correct address. No reply received. I then contacted Aftership on January 27, 2022 and asked the same questions. I was informed that they only provide tracking information ant that delivery issues can be highlighted to the courier. I thought they were the carrier. I have clicked on every link given with no success. I feel this whole thing was a scam.

Desired outcome: I want my money refunded OR the entire order in perfect shape in its entirety delivered to the proper address.

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7:48 pm EST

Overstock.com Returning item

I purchased a Linen Upholstered Futon on February 2nd - Order # [protected] for $266.77. I found the same futon on February 3rd at a much lower price. I called Overstock February 4th to cancel the order and got a complete runaround from them. Overstock told me to wait for UPS to contact me with the shipping information and UPS would handle it. I called UPS today with the UPS tracking # 1Z063VW70301023953 to tell them to cancel and return the item and as told only Overstock can authorize return/cancel. I then recalled Overstock to tell them what UPS told me and was told that they can't do anything until I receive the package and call them for a return authorization and label. I asked how this was done and was told the return label would cost me $135.00. I don't know if they have done this to other people but this is definitely abuse. I will never use Overstock again, and tell others to BEWARE.

Desired outcome: I would like Overstock to cancel the order and return my money $266.77 to my PayPal account.

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8:57 am EST

Overstock.com Personalized Golf Shoe Bag never received

The item was ordered and the status update still says the item is delayed. Four years later and it still says that. I never got a refund. So I contacted Overstock customer service and that is when she essentially called me a liar or theft because she said we can't verify you ever received it. Since your system says it is still delayed why am I being accused of being unethical? They kept my $38 and apparently that is the formula for becoming a billion-dollar company. What I don't know is if my zip code was different, would the customer service be different. I argue there is no doubt about that. The fact that nearly 69% of the complaints are unresolved, this is clearly just a venting exercise.

Desired outcome: A reasonable option that compensates me for what Overstock got from me

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12:25 pm EST
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Overstock.com Return Policy

My complaint is regarding the rigidity of the 30 day return policy. I understand why a company would have such a policy, but homeowners with no renovation experience are encourage to order all materials in advance due to supply chain interruptions. Our contractor would not even start until everything was purchased. Then, when the contractor finally got to the stage of the work where he begins inspecting the various items, you discover that a door is the wrong size (too tall). I paid over $1200 for a pocket door that I cannot use, that is brand new, and with no option to return it even with a restocking fee. I expected to have to pay some sort of charge, but I did not expect to have no option at all. It is Order # [protected]. Very frustrating!

Desired outcome: To be able to return the door

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8:27 pm EST
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Overstock.com Sofa set deliver

I purchased a sofa set from Overstock Furniture in August 2021. The sales agent told me my items would be delivered to me at the time of purchase within four to six weeks. Since, then I have been calling the store and asking them about the status of my order, every time they gave me a new date. I just called them now, and they are telling me that my products will reach me in February of 2022, which is seven months after the purchase date as compared to the four weeks promised. The company management and team members are irresponsible and behave the worst every time I call them and ask them about my order status. They lie so much and don't give accurate information at all. I don't know how to get my products delivered to me. Due to lies and flawed promises by Overstock Furniture, I don't have couches for sofas since August.

Desired outcome: Delivery

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2:28 am EST

Overstock.com Charged my card, no product after 5 weeks

I orderd a 36"ZLine drop in Gas Stovetop along with a ZLine Vent Hood in October 14th, 2021. I received the Vent Hood 8 days later. BUT Gas Stovetop is nowhere to be found. I've reached out to customer service thru their chat and via phone multiple times but the only thing that they can tell me is that it has already shipped. YET, whenever I track the order, the shipment status has not been updated since Nov. 3rd, 2021. Bottomline, they do not have my order nor they know where it is... They had already charged my credit card.

I had already postponed getting my kitchen installed because the stove top has not been delivered yet.

I asked them to cancel my order multiple times and refund me the cost BUT they keep telling me that I will need to pay for the re-route cost to return the item.

Here's an e-mail that I received from one of their customer service rep on Nov. 14th, 2021:

"Dear Carlo,

I am writing in regards to the cancel of your 'ZLINE Dropin Gas Stovetop with 4 Gas Burners (RC) Option: 36 in.'.

I was able to look into the issue, and I found that while we are able to assist, due to the nature of the return, the customer is responsible for the reroute costs of the return freight shipping. I have requested these costs also contacted our partner to check and reroute the item back to our warehouse, we will get back within 1-2 business days with an update.?
All you would need to do is reply back to this e-mail on if you would like the item returned still.

Here is the hyperlink for our return policy:
https://overstock.force.com/help/s/article/Oversized-Item-Return-Policy

If you have any further questions please do not hesitate to contact us back either by replying to this e-mail or calling our Customer Care Hotline number at 1-800-843-2446.

Sincerely,

Felix S.
Overstock Customer Care"

It's either they get me my stove top in the next few days or refund my card 'coz I can no longer postpone my kitchen installation.

Desired outcome: It's either they get me my stove top in the next few days or refund my card 'coz I can no longer postpone my kitchen installation.

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11:21 pm EST
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Overstock.com Returning a item and being charged eventhough I havent even received that item.

On November ninth I bought three sets of two dining chairs. On the order it was promised to be delivered on Thursday the 11th, then it was promised on Sat the the 13th, then it was promised on Wednesday the 17th. I talked to the sales rep on line and he informed me that I could cancel the the order and I would not be charged. Then I received a email stating I would be charged 77.77 each set in less I joined their group discount club for twenty dollars. I told them that was extortion and I would hire a lawyer for civil court. No response and no items.

Desired outcome: I want my full refund without joining any group.

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8:06 pm EDT
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Overstock.com Payment not applied to my account

I've paid my account in full with 5-6 payments. There was 1 payment made in March 2021 in the amount of $50.00. This payment was never applied to my account by Overstock. Overstock then began assessing late fees to my account and reported this to the credit bureau. If this payment would have been applied as it was supposed to be, my account would have been paid in full. They are falsely assessing late fees.

I've contacted Overstock on and filed numerous disputes. I have provided them with a copy of the front and back of the cancelled check along with a copy of my bank statement to show that this payment has been taken out of my account by them. I've sent this to them many times only for them to ask for the same documents over and over again.

I just received another letter from them stating that they will not adjust my account. No explanation attached. I don't understand how you can take my payments and not apply them to my account and then start charging me late fees.

I'M BEING SCAMMED AND HARRASSED FOR MORE MONEY WHEN MY ACCOUNT HAS BEEN PAID IN FULL

Desired outcome: I want this payment applied to my account, late fees removed and report this to my credit bureau so my credit will stop being affected in a negative way.

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6:31 pm EDT
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Overstock.com Still waiting for a refund - it's been 5 weeks since the items returned to their warehouse

I ordered 2 duvets that arrived July 29, 2021; neither duvet would fit our bed nor did the color received match the other fabric in our bedroom. I called to return these items on August 3rd. They wanted $17.90 for each duvet to be returned. I chose to send them back USPS Priority mail (which was another option I was given). It cost me $21.90 to return.

I called to get an RMA to return these items. They sent me the RMA's via email and I printed what they sent to send with my return. I have the USPS tracking that shows that their warehouse in Kansas City, KS received this return on August 13th at 10:24 am. It is now September 21, 2021 (5 weeks later) and still no refund.

I had the opportunity to TEXT my complaint to them ~ because apparently you can't actually speak to a customer service rep. After ONE HOUR of texting I got off the phone with the promise ? that I would be refunded.

I was a call center manager for 30 years, if one of my staff had been on the phone (text) for an hour I can assure you, as a supervisor, I or one of my management team would have taken over. If the customer service rep has no more power than to say "I'm sorry" then you have a poor resolution system.

Just to understand my return: 1) I printed the RMA's they sent to me and enclosed with the return. 2) I also taped the RMA # on each duvet set that I returned (I believe I used yellow paper). 3) I put both RMA #'s on the outside of the return package and highlighted with a yellow highlighter!
4) I sent these back USPS Priority mail with a receipt and can show that the return was received at their warehouse.

There is nothing more I could have done to make this any easier for what is apparently a totally incompetent receiving department. Now after an hour of texting, I was assured this would get escalated to a "Special Team" and could expect this to be reviewed in 3-5 business days for a refund. What more could they be checking? I did everything I could possible do to make this a seamless return.

I don't order thinking I will be returning; if they check my orders this should be the only order I have ever returned.

I am not attaching the USPS return ~ you can get that from the person I spent an hour texting.

I want a refund for the items that have been received by their returns department in Kansas City, KS.

Desired outcome: I expect a refund of $159.09 ASAP.... my next call is to the BBB.

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10:50 am EDT

Overstock.com Bathroom Rug Sets

Photos represented rugs as if they carried a larger footprint. My return for brand new items was conditioned on paying at least $34 for the return.

Order #[protected]

Desired outcome: Refund

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11:01 am EDT
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Overstock.com Mattress

Overstock lack of response & professional service
Overstock Order # 33629XXXX
Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress

Lets review this order dilemma so that we have accurate information.
(copies of email correspondence is attached at the bottom)

Placed the order on Overstock.com on April 1, 2021
Money was taken off my credit card on April 1, 2021.
On May 21st, (over 50 days later) I contacted Overstock questioning why I had not received the product, and had never heard from anyone.
On May 21st, Elsie V. in customer care acknowledged my request.
On May 22nd, rep. York replied and said it would take him 3-4 days to figure it out.
5 days later on May 27th, John J. an Escalations Specialist replied that they tried to reach me at an old number and needed a current number to contact me to set up delivery.
On May 27th, I responded with my mobile number that was already attached to my account.
I questioned why they had not emailed me.
3 days later on May 30th, Michelle P. an Escallation Specialist II, replied that I had given them the old number when I ordered. Since that number was disconnected a year prior, that could not be accurate.
On June 4th, John J. an Escalations Specialist responded saying that the carrier had my new number and would contact me within 2-3 business days.
It is now June 14, 10 days after promising me 2-3 days contact, and 75 days after placing the order and I have still not heard anything.

My thoughts on Overstock.com and their specialists, and complete lack of professional service:

They were quick to charge my credit card the full amount (April 1st), and notify me that the status was "shipped awaiting tracking update" (April 1st). That obviously was a lie. But used to justify charging my card immediately. And then Overstock did nothing.
I ship and receive many items and have NEVER had a shipper have to call me to set up a delivery.
Most supply email updates, but your specialist claims that "Our partners & the carriers they use will not contact you by email under normal circumstances as they will always make attempts to reach you by phone." NORMAL CIRCUMSTANCES? Would you say that not doing anything for almost 2 months is normal circumstances? Does this fall under non-professional service? Probably more like absurd service.
When I gave them my other contact number you responded saying that I would be contacted in 2-3 days. That response was already 9 days after I had given you my number on May 27th. Under these circumstances, I would expect a professional organization to have contacted the supplier and requested that they contact me immediately!
It has taken 4 different representatives to accomplish very little, to nothing so far.
Instead it appears they are doing their best to dodge any responsibility.
This falls under the worst customer service of any company, and complete lack of professionality.
ADDENDUM:
80 days after order product was delivered!
Overstock's response was basically to detail the order process almost identically to my complaint.
They finished by saying the order would be delivered. They gave me the carriers phone contact so I could call them! They wanted me to do their job! One they found almost impossible to do. They acted as though that was normal.
How long would it have taken if I had not followed up continually?
In all my correspondence, Overstock has never addressed the fact that they took my payment when I ordered.
Eighty days before they delivered it, and they. never addressed the eighty day delay or the fact that their representatives did virtually nothing after I contacted them.

Desired outcome: Compensation

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5:47 pm EDT

Overstock.com Oversized item wallbed order number 341170624 order date 5/9/2021 arrival date June 3, 2021

1
damaged wallbed in oversized damaged boxes arrived on 6/3/21 locking my front door.
2
Photos were sent to customer service
Customer service on 6/3/21 reassured me that it will be addressed by 6/8/21. Pictures of damaged boxes were taken Sent.
3
customer representative on 6/7/21 after a hold for over 20 minutes confirmed that It takes up to 14-21 days to pick up. and look into possible refund.
4
Refunds were not issued until warehouse decides that they cannot replace parts to item.
5
On 6/3/21I requested a replacement to be expedited however that would have at least taken till 7/1/21 at which time my guests have left.
6
Oversized boxes are blocking my front door-waiting for warehouse to schedule pick up and evaluate situation.
7
Homeowners association has informed me that I cannot sit there by our front door for more than a week. Again this is blocking our front door and it's oversize packages.
8
$2493.24 of my funds are tied up in Creditcard bill.
I'm unable to use damaged items.
9
I Cancled assembly with handy on 6/3/21 and was charged late cancellation fees as well.
10
Wallbed was ordered to accommodate our guests arriving on 6/24/21 who are leaving on 6/28/21.
11
Had to go to the store and purchase a sofa sleeper for my guest who arrived on 6/4/21.
12
Please anti-up my funds and expedite pick up of the oversized items and unlock my front door.

Desired outcome: Refund my card $2493.24 and unblock my front door and have the items picked up bye Saturday, June 12 at which time homeowner association will take other actions

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Overstock.com Customer Reviews Overview

Overstock.com is an online retailer that offers a wide range of products, including furniture, home decor, clothing, jewelry, and electronics. The website has received generally positive reviews from customers, with many praising the company's selection, prices, and customer service.

One of the most commonly cited positive points of Overstock.com is the website's extensive selection of products. Customers appreciate the variety of options available, which allows them to find exactly what they are looking for. Additionally, many reviewers note that the prices on Overstock.com are often lower than those of other retailers, making it a great place to find deals.

Another frequently mentioned positive aspect of Overstock.com is the company's customer service. Many customers report that they have had positive experiences with Overstock.com's representatives, who are helpful and responsive to inquiries and concerns. Additionally, the company offers a generous return policy, which allows customers to return items for a full refund within a certain timeframe.

Overall, Overstock.com is a well-regarded online retailer that offers a wide range of products at competitive prices. Customers appreciate the company's selection, prices, and customer service, making it a popular choice for online shopping.
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Contact Overstock.com customer service

Phone numbers

+1 (800) 843-2446 +1 (781) 575-2879 More phone numbers

Website

www.overstock.com

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