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1.0 14 Reviews

Overseas Adventure Travel Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with Overseas Adventure Travel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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5:09 pm EST
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Overseas Adventure Travel Failure to extend a voucher

Also sent to NYT Times Tripped Up and to OAT itself

This is about the annoying and unfair, treatment we received from Overseas Adventure Travel in November, 2022. We had used our right to cancel/postpone to change an April 2022 trip to Eastern Europe for a November 2 Departure for Spain and Portugal.    We had a number of vouchers available to us, including two for a total of $1681 which was scheduled to expire on Dec. 31, 2022.  Unfortunately, three days before the Nov. 2 departure, we developed Covid.  It was  therefore impossible for us to travel.  Instead, we booked a more expensive trip with OAT/Grand Circle, to Greece, the Greek Islands, and Turkey, for April 8 to 25, 2023.  Despite the impossibility and downright danger of travel, OAT has refused to extend the $1681 voucher, despite that we could never have travelled then, and we not only booked a higher priced trip for April 2023, , but also brought along two other travelers who will join us. We spoke to Tim Plante, at OAT, and his supervisor, Amanda, and got nowhere.  We have had multiple trips with OAT and expected better treatment.  From past experience, it seems OAT/Grand Circle has not been willing to recognize the fallout from Covid.  When issues arose in the past, there was someone at OAT, Ann Marie Goodspeed who was very helpful, but no one helped with this situation.  It is absurd for us to lose $1681 in vouchers when we were unfit to fly, and had no business being near an airport.Please help if you can.  Thank you.

Desired outcome: restoration of the $1681 voucher and its use as a credit for our forthcoming Aegean, Greece and Turkey Trip

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3:46 pm EST
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Overseas Adventure Travel No customer service

I booked an African safari trip through OAT back in 2019. Due to the pandemic I rescheduled it for summer 2023. At the time, I was living in Houston TX. I then booked a trip through the Adriatic for the summer of 2022. In March 2022 I moved from Houston to Savannah GA. I couldn't get ahold of anyone to change my departure city for the Adriatic trip so they initially had me set to depart from Houston.

I finally got ahold of someone who charged me $250 to change my departure city for the Adriatic trip. The air travel that OAT arranged for my Adriatic trip was an absolute disaster. They had one connection at JFK that only allowed me 45 minutes between flights and I had to change terminals. The airport transportation was under construction and I had to exit one terminal, walk to the other terminal and go back through security... all within 45 minutes. They booked me with ITA (an Italian airline) that wouldn't allow me to pre-choose my seats. I was seated in a middle seat, back row (non-reclining seats next to the lavatory) for the 10 hour flight from JFK to Rome. In light of this horrible experience, I have been trying since August to reach a real person at OAT to no avail so I can ensure that they don't charge me for airfare for the Africa trip... I will make my own arrangements.

Repeated phone calls and emails are ignored. I have sat on hold for more than three hours at a time numerous times without ever reaching a real person. No one answers emails. Their whole customer service experience is a joke.

Desired outcome: I want someone from OAT to call me and assist me in a) changing my home city to Savannah GA and b) changing my Africa reservation to reflect that I do NOT want OAT to make my air travel arrangements.

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9:38 am EDT
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Overseas Adventure Travel increase price of airfare after OAT cancelled my 3rd booking and added me to a fourth safari

I had booked and paid in full three attempts for a Kenya and Tanzania Safari. OAT cancelled all three. I was added on to a fourth booking two months before departure. However, I lost the reasonable airfare paid for in November 2021. Now I had to pay another $5,000 for the new airfare, increased cost of insurance and an extra hotel room after my group left. I was told in June that I would get a $1,000 refund in 2-3 weeks. That never happened. I have called OAT several times and was told that there would be no refund. OAT is the reason that I had to pay more, not me.

I am a 14 time traveler with GCT/OAT and will not travel with them again. I am on hold right now for 30 minutes waiting to tell an agent to take me off the mailing list! I get daily emails from them. I am done with OAT

Desired outcome: I expect a partial refund and a response.

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Is Overseas Adventure Travel legit?

Our verdict: Complaints Board's thorough examination reveals Overseas Adventure Travel as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Overseas Adventure Travel stands out for its commitment to quality and security. Clients considering Overseas Adventure Travel should delve into its customer service record to gauge compatibility with their expectations.

Overseas Adventure Travel earns 91% level of Trustworthiness

Perfect Trust Endorsement: Overseas Adventure Travel achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Overseas Adventure Travel. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Overseas Adventure Travel has registered the domain name for oattravel.com for more than one year, which may indicate stability and longevity.

Oattravel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Oattravel.com you are considering visiting, which is associated with Overseas Adventure Travel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Overseas Adventure Travel website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Overseas Adventure Travel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Overseas Adventure Travel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:39 am EDT

Overseas Adventure Travel Refund for canceled trip

On June 9, OAT (Overseas Adventure Travel) canceled my paid June 12 trip to Mongolia/South Korea. They asked if I wanted to reschedule, and I declined.

On July 1, OAT emailed me and canceled a post-trip for my scheduled October 1 trip to the Baltic. I phoned and told them that I would still take the trip and that they could take some of the $7,340 that I paid for the canceled Mongolia/South Korea trip and refund the rest to me. I stated that I asked for this refund on June 9 when they called to cancel the trip. I was told by the travel consultant that they were processing the refund but it takes 2 weeks. It was more than 2 weeks so the consultant said he would resubmit the refund request. I phoned on 7/21 and was told that a $2,719 refund request was sent to process on 7/14 and it could take a month. Since the money I owed on the Baltic Trip was $2, 916, where was the rest of my $7,340? My math makes $7,340 less $2,916 is $4,424. He said he would take care of it. Yesterday I received a late notice for payment of my Oct. 1 Baltic Trip. It states I owe $2,416. I phoned today and spoke to Jeffrey who told me that the bill was sent by a separate department and that my refund will now take 45 days. HELP.

Desired outcome: A refund check for $4,934. That is $7,340 (paid to OAT on 4/12/22) minus $2,416 (due for Oct.1 trip per invoice #07 4/24/22) for a total refund of $4,4934.

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12:33 pm EDT
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Overseas Adventure Travel Immediate return of our money.

Unfortunately, this issue continues from BBB-Boston claim #[protected] which I thought was to be resolved. Concerns a trip to Turkey that Overseas Adventure Travel scheduled for April, 2022. OAT canceled the trip. We had paid in advance the amount of $8009.00. After we filed with BBB OAT said they would refund our money however they said it was given as a voucher and would take 30 days to send to us. That was in early April. When I emailed them last week they said it would an additional 45 business days. I have trust issues now with them. I fear that they are not going to return our money.

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1:37 am EDT

Overseas Adventure Travel Trying to contact OAT via phone calls

We have to cancel our trip to Australia and have been trying unsuccessfully to contact OAT via phone calls. We have been trying for over 1 week with no results...always on a wait list, "we will call you back within 24 hours" message after waiting for over 3 hours...and no call back.

Desired outcome: Answer your phone calls so we can get a refund back on our deposit.

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12:03 pm EDT
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Overseas Adventure Travel Impossible to reach by phone or any other way

We had one great trip to Columbia 2 years ago, then booked a trip to the Baltics & Russia scheduled for 2020, then it was canceled rolled over to 2021 due to COVID, then it was canceled rolled over a 2nd time to 2022 due to COVID, then it was canceled a 3rd time for 2022 due to the invasion of Ukraine. Calling to get a refund or credits is impossible. For four days in a row times we were on the phone for 3 hours and never got through. When we finally got through, the customer service person was not well informed. We were offered a partial refund with the rest as credits, but when we saw the refund in our online account it was short by $600. We called to ask about it but waited on hold for 5 hours - and never got through. We were also told we'd get a call back with a day/time specified, never got the call. We sent emails to their customer support email address, never got a reply.

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Nancy Sassaman
, US
Mar 23, 2022 4:00 pm EDT

We have been trying on a daily basis (when the Boston office is open) to clarify our airfare, adjusted airfare (post-trip was cancelled by OAT but WE must pay for the rebooking?), and errors on our flights to Italy. We leave in less than two weeks. This is our 19th trip, and we had always been satisfied with the Boston office's responses. After 3 hours and 15 minutes on hold, our calls are disconnected with a promise to return our call in 24 hours. Guess the company is short-staffed and filled with newbies who won't understand customer service.

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10:12 am EDT

Overseas Adventure Travel Refund for cancelled trip Reservation No 3961333

The trip was cancelled September 30, 2021. I have been sending more than 50 (FIFTY) emails because they failed to fully refund me. They issued a check for me which I never received and asked them to immediately cancel it. This is easily done by accountants. Again weeks passed and I was patient because apparently they are afraid I could cash their check. I had enough patience though.

I asked to refund me on the credit card originally used as they did with the biggest part of the money. Nothing happens. They only reply withe usual THANK YOU FOR CONTACTING OAT and IT WILL TAKE A FEW DAYS.

Desired outcome: Moneynrefund

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10:26 pm EDT
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Overseas Adventure Travel Failed to honor incentives to reschedule and added cost of airfare on a trip with free airfare

A trip to Egypt was originally scheduled for 04/20 but cancelled due to the pandemic. International airfare was included in the cost. The original reservation was #3910108 and changed to 3975236 when I rescheduled.

I received a letter dated March 21, 2020 from the CEO, Harriet Lewis stating that I could get a full refund, reschedule for later 2020 or in 2021 through May 1, 2020. Two weeks later on April 3, she rescinded the option for a refund prior to the deadline. Subsequently, two friends threatened formal complaints and did receive full refunds.

A $500 reduction in tour price incentive to reschedule then became a credit plus a 10% incentive off the trip cost was offered. I have received neither for the rescheduled trip I went on 09/2021.

The initial invoices showed $1, 400 for the free airfare which was credited. Subsequent invoices including the last one dated 09/16/21 showed a charge of $1, 300 for airfare with no credit.

This last invoice indicated credits of a Good Buy Savings of $574 (10% incentive) Price Protection Adjustment of $378 (the original price was guaranteed even though the prices increased) and a Trip Discount of $500 (incentive) which should have reduced the price of the trip and provided me a refund. I have been denied any refund in responses from Mr. Husid and Mr. French, Travel Support personnel.

I sent several emails over the past several months including a certified letter on 08/23/21to the CEO (which was never acknowledged). On 08/06/21 I received a voice mail from Mr. Husid stating that the cost of the airfare was balanced by the incentives. This is false as the two issues are unrelated. There should not be a charge for airfare at all.

On 10/23/21, I sent another email and received a response from Mr. French acknowledging the Good Buy Savings with no mention of the airfare cost.

I originally had a roommate but requested a single room and paid $895-$500 credit (from the cancellation from another friend). Mr. French claimed that the $500 credit came from the incentive and my credit from my friend is MIA. My roommate was charged on my VISA for a single room of $895 as well. That room was already paid for and he remained in that room as a result of my decision. Thus, I was charged twice for the same room. There is past practice for not charging the roommate. On a previous trip, a room became available for me and the charge to the roommate was reversed. Mr. Husid and Mr. French claimed that my roommate requested a single room which is false.

Desired outcome: Cash refund of $500 + $574 incentives, refund of $895 for the room charge and the $500 credit from Fr. O's cancellation.

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4:59 pm EDT
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Overseas Adventure Travel Getting a refund due to Covid cancellations

My trip to Israel was canceled in 2020 in 2021 due to the Covid I was told I could rebook if I am fully vaccinated but I am not and due to medical debt conditions cannot be so I called on July 8 was on hold for two hours but finally reached somebody and talked to Rebecca and told her of my problem and stated I wanted a refund she said she would have to talk to the finance department and would get back to me within a week this did not happen so the following Monday the 19thI called and was on hold for two and a half hours and I was told but my whole time had reached it's limit and I was being disconnected but they would call me within 24 hours and this did not happenOn July 21 I called again at 6 o'clock my time 9 AM their time and was on hold for three hours and I finally had to give up because I had an appointment I then sent an email to their [protected]@oattravel.com and still have not received anything back

Desired outcome: Full refund for trip plus insurance

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11:32 am EST
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Overseas Adventure Travel Travel cost for reservation

I would like to complain on a recent reservation. We made our reservations number 395357 for myself and Friend on early February. We told the travel agent we were flexible and wanted the best deal. We booked a departure date of November 5, 2020. The travel agent never told us that a $500 airfare was being offered if you depart in Sept or October. If we knew we would of booked end October. The only thing she offered is if we pay in full we get a slight discount so I paid in full for both.

I received an email at 3:51 am on March 1 showing the offer so I called to get it and was told the offer expired the previous day. Why did I get an email with an offer that already expired. The agent then told me an email went out on January 31 with the offer but I did not make the reservation until the following week in February. So at that time the offer was valid your original agent never mentioned it to us. We were on the phone with her for over an hour so she had plenty of time.

I feel you let me the customer down if you are travel agents you should know theses offers and extend them when your customers ask.

Please response to this email with a solution to this or we are considering cancelling this trip for your customer service is extremely bad and cost us additional dollars for this trip unnecessarily.

We had friends who have travel with your company so that is the only reason we booked with OAT but now with this poor service we are reconsidering.

Please send me a solution to this poor reservation

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5:17 am EDT

Overseas Adventure Travel simply horrible

They provide a strange kind of service. I booked from them for the first time recently and had some questions regarding my trip. Couldn't reach them through their website forms and emails. Decided to call and was on hold for about 40 minutes without somebody picked up the phone. I just stopped calling. I understood I was just wasting my time. This is terrible what you do.

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8:32 am EST

Overseas Adventure Travel Mexico - oaxaca & merida

I booked first time through OAT for Mexico, specifically for a 1st-time tour with them because they prominently display their trips are 10-16 maximum guaranteed. --OAT opened an account in my name, which shows my booking with OAT to this day. However, the trip is led by the OAT-parent company Grand Circle. Nowhere on the Grand Circle website does it inform that instead of 10-16 maximum travelers, the tour group can be 45 passengers. Not until they send the travel booklet 30 days before the trip---which is too late to cancel/transfer the trip amount to a small group trip---do you learn that the trip is on a big 45-passenger tour bus, with a 40-person group. This is a deceptive, fraudulent business practice. I called and suggested we re-book for an OAT-small group travel, and they have refused to do so. I suggested this would be the better business practice, as I could travel with them for the next 20 years if they would honor this request. I explained this trip was for our 30th wedding anniversary. Nothing but verbal run-around. As a trial lawyer, I will sue both entities for a return of our monies base don their flagrant misrepresentations on their website.--Michael Kramer, Atlanta, GA

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11:13 am EST

Overseas Adventure Travel Don't use them

This past month (November 2010), my mother treated my husband and I to a 3-week African safari. She booked the $25, 000 trip through Overseas Adventure Travel, a subsidiary of Grand Circle Travel LLC. The trip included international airfare for each of us, however, since she lives in a different U.S. state than we, OAT booked her onto a different flight than us. Since our trips were all booked and paid for at the same time as travelers on the same trip, I thought it was extremely cheap for OAT to put my 78-year-old mother on an international flight all alone. They obviously did it because the cost was less. Then to make matters worse, the layover in London for my mother's flight from the United States was only 1 hour. Nowadays with the additional security checkpoints, it is absolutely impossible for anyone to make a connecting flight for international travel in 1 hour. So, as you would imagine, my mother did not make the connecting flight to Nairobi. The next flight out of London was 7 hours later, so my mother sat in the Heathrow Airport by herself for 7 hours, and by the time she arrived in Nairobi the next morning to begin our safari tour (which was leaving Nairobi at 9am), she was exhausted. Would you want your 78-year-old mother to begin an expensive excursion halfway across the world in a physical state like this? My husband and I were really upset about it. Upon her return to the United States, my mother called OAT to complain about their huge error in booking her outbound flights. To truly show their indifference to the magnitude of the situation and their obvious lack of professional customer service, Overseas Adventure Travel responded to my mother by telling her that there was nothing they could do for her since that was the only airline flight available at that time. You and I know that is totally bullshi_. If it were true, ALL of the U.S. travelers on our trip would have been on the same flight that she was on - but we weren't. I'm appalled at OAT for taking this stand, especially since the majority of their tour clients are over the age of 60. Do yourself a huge favor when booking your travel plans to foreign and exotic locations: do not use Overseas Adventure Travel / Grand Circle. You'd be better off spending your hard-earned money with a tour company who is much more attentive to your travelling comfort and safety needs.

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Jacckkiee
, US
Oct 10, 2018 11:36 pm EDT

Overseas Adventure Travel/Grand Circle Travel used to be a good company, but they got too large. After taking 12 tours with them, they treated us terribly. We booked a river cruise, including airfare, and documented every detail. Soon we discovered they had changed our cabin without notifying us and that one of the flights had disappeared, while the total price remained the same. In contacting the Travel Relations Manager, we were asked basically to take care of it ourselves! Upon pressing her, she agreed to handle it, but she evidently did no follow up. In finding the problem hadn’t been solved, I left messages for her, but she never called back.

Therefore, we contacted the home office management and received a call back in which the flights were rectified, with the promise they’d call back to verify. They never called back, and the records remained wrong. After another email to a different home office address, outlining a complete log of everything that had transpired, we received no response. We cancelled the trip and have decided to never use them again.

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Jack, Kirkland Washington
, US
Jan 13, 2016 11:23 pm EST

I think the internet is a wonderful communications tool for daily living, BUT, to have 4 year old complaint about something hanging around year after year shouldn't happen. Wife and I have done five trips with OAT (and have two more scheduled for this year), and considering the complexity of travel these days, we've had nothing but good experiences. Even when our original 3 hour layover/plane change in Atlanta on way to Johannesburg SA became 10 minuets due to delay in departing Seattle.. we ran to the next plane and made it, but our bags didn't. Delta's next flight was 24 hours later, which by then we were in a small lodge near Kruger NP (a flight and 2 hour ride from J-burg). OAT had someone get our bags, and air expressed them to the Lodge by the second night. Since that trip, our second, we have OAT book our travel into the trip's take-off point (like Paris or Amsterdam) a week ahead of main trip, and we do our own 'Pre-trip". We've found their booking people extremely helpful, and their trip leaders beyond great, delivering fantastic value.

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Namri 41
, US
Apr 22, 2011 12:04 am EDT

Overseas Adventure Travel disappointed us. We had paid for our Morocco holiday, and had paid OAT to arrange for our air travel from Sacramento CA so that if there is any delay in flight, a representative would still meet us in Casablanca upon arrival. Our flight from USA got delayed; in Paris we had to take the next flight to Casablanca as we missed our original connection. I had phoned OAT before we left USA that we would miss the connection in Paris due to delayed departure and have to take the next connecting flight from Paris. Could not contact OAT from Paris because of long hold time on the telephone (40 mts.). Lo and behold, there were none at the Casablanca airport upon our arrival late in the evening. Had to buy a phone card to call OAT in USA and had to endure a wait time of 38 minutes. After a lot of shouting, they agreed to transport me by a taxi to Rabat (100 miles away) at their expense.

Most complaints on tour operators stem from missed connections, and OAT, in spite of their boasting about repeat customers, failed us. Further, I had asked that their office call me to explain why there was this slip up. They have not cared to call us yet. This is what they care about customers. Do not trust them.

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quiltsalot40
Dearborn, US
Nov 27, 2011 12:03 am EST

I just looked through my photo album for my trip to Morocco with OAT 15 years ago. It was an incredible, life-altering trip. Life-altering because there isn't a week that goes by when I'm busy in my modern kitchen that I don't think about the Berber mother out on the desert that showed me her kitchen: a few pots and plastic dishes secured to a big bush, a pit in the ground for the cooking fire, and a dried mud oven for baking the daily bread. I also think of the young girls that daily walk miles, leading their donkeys to the nearest water hole so they can fill their jugs. I could go on and on, but suffice it to say it was an amazing, unforgettable trip.

I, too, had to deal with a missed connection in NYC and arrived a day late for the Moroccan trip. But that is insignificant, certainly not worth complaining about, when reminiscing about the incredible trip and fantastic guide (Aziz). OAT trips are fantastic.

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Stratis Simon
Saint Pete Beach, US
Oct 21, 2011 5:15 pm EDT

I'll second that. If you have a problem with an airline their answer is to take it up with the airline even though they take the money and make the flight arrangements themselves.
How about their advertising a major tourist attraction for the day that it is closed. Yet, they continue to promote it as the most important place in that city.
Or... make connecting flights 1 hour apart even though we need to use a wheel chair and move from one terminal to another.
I have to admit they have the best travel guides in the world but their customer service is awful and it starts with 30 minute plus wait times.

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