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Have been waiting for over a month to receive a refund that precision over charged me.
On Feb 28th a rude and very condescending technician/ sales person saw a crippled 80 year old that had a door in need of repair. The sales person's attitude indicated he was dealing with a senile/stupid old man that could be sold very easily. His recommendation was to purchase an entire new garage door or at best a new section that probably would not match. Cost would be between $800 and $1800- delivery would be 8 to 10 weeks 40% payable immediately. I took the $800 option, paid $312 dollars, and off he went. Thinking about the transaction. I decided to get another opinion. On March 2nd the original door was repaired in 30 minutes for a cost of $150. We immediately called Precision to cancel the order. They assured me the $312 check would either be destroyed or returned. On March 6th Precision cashed my check and I have been trying to get a refund ever since. Unfortunately an 80 year old on a fixed income is always in need of resources. Precision could not care less. Where do they find people like you. It is April 6th and no refund in sight. Thanks for your cooperation.
Desired outcome: Refund of $312 immediately. Order # 6276207
Did not necessarily have a complaint about product, But business ethics of this company have a serious lack of integrity and honesty especially when dealing with senior citizens. WHAT HAS THIS COUNTRY COME TO.
Garage door repair 3.24.2023
Hi, I just had my garage door repaired by precision garage door of Dallas - Fotworth 1150 Blue Mound road. Haslet
Everyone who looked at my invoice tells me that you guys overcharged. I am looking at the itemized prize and googling each item.. and 218 red high cycle powder coated springs never came up to $ 415. Please take a look at the invoice picture attached. I feel disappointed and tricked
Desired outcome: I already paid. I want you guys to be fair and look at the price
Same experience price gouging, not letting you see the prices before agreeing, yes tricked.
Garage door spring
Called and had the technicians out, to check on garage door springs and was aware of the service fee but that it would be waived if I scheduled them to do the work, and I had every intention of going with them until they gave me a price of 12oo$ I was like really? Absolutely not, wanted to charge 309 dollars a piece for each spring and then gave me all this other stuff that was wrong with my 5 year old garage door, which I have a hard time believing. I called and put a call into the manager, and he was out on a call and will call me back. Have not heard from him yet and I think right there is a problem that there is not another manager to handle phone calls. I called another reputable garage door company in the area for over 40 years and the price for the two springs, cables and rollers was more than half less than what these people were trying to charge me. Scamming people is wrong, you should be ashamed to call your self a business with good customer service, all these people that have had good experience with you clearly have never looked into the prices before and just think it's a normal price. Well I am telling you people get other estimates first and I hope you give me my service fee back because your poor customer service will catch up to you soon.
Desired outcome: to refund my service fee of 85.00 dollars
Is Precision Door Service legit?
Precision Door Service earns 94% level of Trustworthiness
Perfect Trust Endorsement: Precision Door Service achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Precision Door Service. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Precisiondoor.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Precisiondoor.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Precisiondoor.net you are considering visiting, which is associated with Precision Door Service, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Precision Door Service have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Precision Door Service's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
- Precision Door Service protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Service of garage door openers and overpriced keypad.
On or about 10/18/20223 I scheduled service for my garage door openers. The young guy that showed up did little or nothing. He installed a keypad and charged me over $700. The problem that I was having I am still having today. The charge was excessive and poor service. I am requesting a refund with the exception of the exterior keypad. I am willing to pay a fair price for the keypad but not the excessive amount that I was charged.
Desired outcome: REFUND
Excessive cost of garage door opener
I was excessively overcharged for a new garage door opener from Precision Door Service of Las Vegas. I ended up paying $2,538.85 for a Liftmaster 84501 Garage Door Opener with installation, something which they received from Liftmaster for between $150-$200 (Liftmaster:[protected]). I had originally called Precision Door Service to fix a short circuit in my original garage door opener. When the repairman came and said they wouldn't be able to find a short circuit even if there was one. I was desperate to ensure my home was secure again since I needed a working garage door opener to secure the garage door. The person who was supposed to just fix my opener had me sign in 3 different spots on his phone for the work. It wasn't until the work was complete and they were leaving that I was given a printed copy of everything that I could read. I just wanted my opener fixed but felt I had no choice but to buy a new one since the repair person told me he wouldn't be able to find a short circuit if there was one and I needed my garage door secure for my safety in the home. I felt under pressure to make a quick decision to purchase the opener while the repair person was at my home before having a chance to research prices. After the repairman left, it was then I read the paperwork, researched it & discovered how excessive the price was I was charged. In addition to the price for the unit, they also charged separately for parts of the unit that were supposed to be included with the unit per Liftmaster. I thought there was a pricing mistake made by the repair person and brought it to the attention Neil at the Precision of Las Vegas but he said that's the price and nothing can be done.
Being a Senior and military widow, I feel I was taken advantage of by Precision Door Service of Las Vegas. I called Precision to repair the opener I had. I feel they took advantage of the situation of my home safety concern to say my opener could not be fixed and then selling me an excessively overpriced garage door opener for a total of $2,538.85; something they paid $150-$200 for. I had no idea what new openers cost and mistakenly trusted this company to do what was ethically right and not take advantage of a person. Like a fool I trusted them and want to ensure other individuals don't get taken advantage of like me.
Desired outcome: Adjustment of my credit card charge to a reasonable amount. I think with labor that would be around $800 or less for the hour work and their cost for the unit around $200 or less.
Same experience yes they over charge and insist you need some high dollar that you don't. I too feel was taken advantage and asked for senior discount nope.
Sorry to hear you had the same experience as me. I wish there was a way to effectively get the word out about Precision Door Service of Las Vegas extremely excessive pricing and unethical business practices before anyone else is taken advantage of by this company.
Precision door opener and spring
Having never opened the garage door until I lost power to the house, I noticed the door was extremely hard to open. It was installed about 20 months ago and the springs are covered by a 3 year warranty. I believe the springs were never adjusted properly when initially installed so I called to have them adjusted under warranty for poor workmanship. To my surprise the company said there will be a service fee of $89. I made an appointment with them to come because in addition to the unadjusted spring, the sensors failed due to flooding in my garage. I understand this damage is not covered by warranty. The serviceman adjusted the spring and replaced the sensors, not the motor, and the fee came to $225. I couldn't believe it. i could have bought a new motor with sensors for $125. The only sensor that works with a precision door opener is one made by precision. I regret calling for service because I should have replaced the unit, and adjusted the spring myself.
Desired outcome: I expected a fee of about $100 not $225
Garage door repair
I can’t help but feel very taken advantage of by this company. My garage door was broken and they came out and charged me $1,196.32 to fix it. At the time I thought it was pretty high but I needed my garage door fixed. After collecting quotes from five other local companies, the average cost to do the same repair is $475. This should be a crime. This company should be ashamed of themselves, taking advantage of a female to the extreme!
Invoice #[protected]
Desired outcome: I would like a refund in the amount of $721.32 to balance out the average local cost of this exact same repair.
I found same almost double what others were asking, yup me senior and female, felt that was why they pitched lies.
Garage door opener replacement
I am extremely disappointed with Precision garage door. I would like someone from the corporate office to contact me.
I believe I initially had someone out either
Monday 9/12 or Tues 9/13, the initial tech was Jameson and he tried very hard. He said my opener couldn't be fixed and i needed a new one. I ordered the Liftmaster [protected] for 950 installed.
He installed it the next day but the camera didnt work. He came back, the following day, still didn't work. His manager Bret came out on 9/16 and still didn't work. They said they need to order a new camera for it. I asked then to just swap the motor system and Bret said no.
Well, now it is October 6, and still the system is not right. No camera. No word from Precision. They had no problem cashing my 950.00 check.
I had them do it for convenience. Well that didn't work. I could have done it for 1/2 the price and have a working system.
This is unacceptable and I believe I deserve a rebate or credit. I also think that they should just replace the motor after this amount of time
I believe I deserve to hear from the corporate office for this. This is terrible customer service
Thank you
Desired outcome: This is unacceptable and I believe I deserve a rebate or credit, and they should just replace the motor after this amount of time
Garage door spring
Lebanon/palmyra,... Pennsylvania... Franchise...
I have always used "shank doors" of lebanon for the last 25 years...
Garage door spring broke so I saw the new kid in towns tv ads for precision door. Called them for a quote after talking with shank doors and their quote... Omg! "precision door" quote was twice...2x... The quote from "shank doors"... Shank door was here the next day!
Save you money... Get a quote from "shank doors first... You;ll be glad you did
Bob
Never received door we purchased 4 months ago.
Purchased full setup, door, springs, garage door opener with wifi. Promised it would be here in month, almost $4000.00. June 9 making payments but still no door. Precision Door still blaming distributor and now also getting yelled at messages and yelled at over the phone by a Deborah in San Antonio, Texas because I said this looks like theft. They have already postponed or reset installation date at least 5 times. Deborah also said Precision Door would refund me last 3 payments. Not a cent so far. Over promised and can't deliver or shady company?
Desired outcome: Refund and an apology. Extremely unprofessional
garage door belt replacement
they claim they are the best but can't find a belt in all thier national office to replace a broken belt unless i buy a brand new unit that has a belt with it. there's a shortage on belts nation wide they claim unless you buy a new unit. if i go to home depot and buy a belt, they wont install it either. they stonewall me at any point in which i give them an option to address my problem
Desired outcome: install a new belt on a product i bought from them
Never ending price gouging
I have to recommend avoiding this company. Something malfunctions (and it's far too common) and you have to first; Contact them, which takes too long. Second; wait for some guy to come and "service your door" Third; Pay them $ 80 - $ XXXXX to allow you to have the freedom to get out of your own garage! You're stuck without them and you HAVE to pay a big...
Read full review of Precision Door ServiceGarage door opener
The garage door was installed by precision only a couple of months ago. The remote has been working intermittently but today (Tuesday) the door wouldn't open--with my car in it. They said they could come out to take a look on Thursday between 9 - 1:00. Then they wanted to charge me--while it was under warranty. I recommend finding a company that has better emergency service!
Lost 1 remote control and call for a new one, but instead of getting help where to buy a new one they are sending a technician and the remote, for service charge of $79.99 plus the price of remote.This is a rip off.I just need a remote and you are paying for the service charge. To all future customers you need to think of this, that if something happened to your garage they are the only one who can service it. They don't know where to order a replacement. Disappointed customer. Olivia
They did something with my door and it made some strange sound
I ordered door from the company www.precisiondoor.net, but I needed to ease the string. They made everything and installed the door, but it didn’t shut now. I called them again and they arrived to check it. I paid them twice for the installation and the door stood 2 weeks. But now it is difficult to close it and there was strange sound, which came from the lock or door, I wasn’t sure. Be aware of them, because no one knows what they have done with my door.
Overpriced
Garage door stopped working and I called precision. Took a half afternoon off to meet the tech at our house. He informed us that the door would need heavier springs, new rollers and a saddle ( gear) replacement. Said the weight of the insulation added to the door was the issue driving the new, heavier springs. While the diagnosis appeared to be logical ( I've only been in the house < 1 year) he charged us $720 dollars for the work. Only $85 of this was labor- he was done in less than 30 minutes. Found out afterward I could have gone the springs for $50/ pair; $35 for the saddle gear and $25 for the rollers. I'm kicking myself for paying a 600% mark-up for these parts. Company is very slick on the way they rip you off and now I have my doubts about what was really needed.
Bait and Switch...Quoted $160.00 to replace broken a broken spring, after waiting all day, repairman showed up and gave three quotes ranging from $450.00 to $700.00. Then tried collecting $50.00 service charged that I refused to pay. I called another company and had it replaced for $220.00 the same day.
Unhappy with company for wasting my time.
Price gouging
AVOID PRECISION DOOR OF ARIZONA - and the Franchisee, Charan. My garage Door opener quit working, and we all know how inconvenient that is in the summer-time in Arizona. So I called Precision Door because their website stressed honesty and integrity (they possess neither trait). Their website is ### - they did not give me a written quote before beginning...
Read full review of Precision Door ServicePoor Service
Absolutely terrible customer service here in SoCal. They tell you they'll call back - translation: Keep Waiting.
They tell you they'll get you an ETA - translation - they don't have it.
I tried to schedule a repair for something we spent $700+ on less than two years ago. No wonder they didn't want to do this.
The agonizing waiting on promises they never deliver is maddening.
There are plenty of places that will take less money and do a better job respecting your time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ripoff
I googled and contacted this company for repairs of my snapped garage door cable. I was told that $59.99 will be charged for a preson to come and check and this charge also includes half an hour of labor. So I consented. This guy came up and started with 1200 dollars for tune-up of BOTH garage doors. When I insisted that I just wanted the snapped cable to be replaced, he said that he wil have to change the spring, pully and cable and that will cost me USD 392/-. I told him that his prices looked very high and asked him what is the cost they have to pay for the springs, and he mentioned that they cost them USD 120/- per spring. Based on that information, I asked him to go ahead and do the work. After the work was done and he had gone, for curiosity sake, I googled the price of spring, to my surprise the price was as low as USD 18/- per piece on Lowes. Then I called them and asked if the price of spring was really that high...they now mentioned that it is USD100. and mentioned that their springs last more cycles than the Lowe's and Home Depots. They also mentioned that they are willing to offer me some discounts and that my bill will be USD 212/- instead of USD 293. I told them that it is stil very high. This company is a RIPOFF...NEVER EVER FALL IN THEIR TRAP!
I this that they have ripped off thousands of "SATISFIED" customers, and all these customers need to fight to get their refund!
I am going to contact lawyers and take a collective action against this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hustler business model
These guys have a predatory business model. They invest in advertising and website to keep steady stream of new customers. When their reputation gets around they move to another area. I worked for these "technicians" for less than a week before we parted ways. I have to look at myself in the mirror, I don't know how they can. Like any trade, garage door service has some tricks and specialty tools. They can make your garage door work well because they know the tricks of the trade but then comes the lying and selling and outright fraud, especially towards senior citizens. After learning how to service and install garage doors my first day, the second through forth day was spent training me about how the business really works. There are no set prices. Technicians earn no wage. It is all commission. So they break stuff and lie to you about safety in order scare you into paying for overpriced parts. the springs can be overtightened to damage the torsion bar, rollers can be pulled out of alignment, normal drum wear is presented as a serious safety issue. They have no choice. If their call average is less than $500, they're not making any money and their boss won't keep 'em around for long. Nothing to do with quality work or customer satisfaction.
I, like the original man that wrote the post also worked at precision for about a month and can tell you he is 100% accurate! Do not be fooled by this company... Dont believe me? search for a 20/20 hidden camera report on garage door repair scams. They got caught ON CAMERA!
This is the problem with the internet; anyone at any time can post whatever they want. 1)How does anyone know this source is creditable. 2) has anyone considered that he is may be a competitor with the intent to smear his competition?
I would appreciate for this "gentleman" to step up
3) Technicians do not run a Precision Door Franchise, they are employed by the owners.
This poor guy must be having a hard time of it!
Nasty words from a competitor! There are companies out there that behave like this - Precision is not one of them - In business for over 25 years they're not going anywhere - yes the technicians, who all must pass certification - work on commission - that is why they are required to provide customers with a full inspeciton report and options on the repairs/service the customer wants.
BBB ratings of A & A+ don't come from scams - they come from honest hard work by solid professionals.. of which the original writer clearly is not.
False advertising/overpricing
Yellow page ad offers $10.00 off service charge if ad is mentioned. Not so! Yellow page ad lists local phone number which is call forwarded 80 miles to actual business location. They then charge fuel charge surcharge on top of outrageous bill. Did not itemize or otherwise explain charges. Won't return calls.
Read full review of Precision Door ServiceOverview of Precision Door Service complaint handling
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Precision Door Service contacts
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Precision Door Service phone numbers+1 (877) 301-7474+1 (877) 301-7474Click up if you have successfully reached Precision Door Service by calling +1 (877) 301-7474 phone number 0 0 users reported that they have successfully reached Precision Door Service by calling +1 (877) 301-7474 phone number Click up if you have UNsuccessfully reached Precision Door Service by calling +1 (877) 301-7474 phone number 0 0 users reported that they have UNsuccessfully reached Precision Door Service by calling +1 (877) 301-7474 phone number+1 (321) 225-3500+1 (321) 225-3500Click up if you have successfully reached Precision Door Service by calling +1 (321) 225-3500 phone number 0 0 users reported that they have successfully reached Precision Door Service by calling +1 (321) 225-3500 phone number Click up if you have UNsuccessfully reached Precision Door Service by calling +1 (321) 225-3500 phone number 0 0 users reported that they have UNsuccessfully reached Precision Door Service by calling +1 (321) 225-3500 phone number
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Precision Door Service address2395 South Washington Ave., Suite 5, Titusville, Florida, 32780, United States
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