Outrigger Enterprises
reviews and complaints

We was mis-sold an activity package on the 7th may 2023, our request was to dive with the sharks and visit the waterfall on the north of the island, which was handled by Denise at the desk (Client no 208275) payment $691.04, we was advised they only use reputable company’s, subsequently the shark company cancelled the trip with 15 minutes notice and the waterfalls was shut on Mondays, the issue is we was mis-sold a package to take a private tour of the island to do both activities, the tour company are not at fault, it’s being given wrong information by the concierge and the shark dive company cancelled at late notice as it takes 1hour 15 mins to travel to the north of the island. I spoke to numerous people on the concierge team only to be told the manager will deal with the complaint, and to date the manager has still not been in touch. I am requesting a full refund as not only have we ended up out of pocket but also we lost a day of our holiday. I hope this can be resolved, many thanks Glenn.

Hello,

I checked in on May 18th 2023 and checked back out the same day, we had to leave and will not be returning due to the dirty AC unit bringing a musty & moldy smell into the condo, pest traps and repellents, bird poop all over the porch, mouse poop under the beds and most importantly exposed wires and a non-working smoke alarm.

This is highly unsanitary and unsafe to rent.

We joined Outrigger in 2010 for $3000 and paid $200 renewal [protected] although we only used the service once bc it was very complicated. In 2019 we lost our family business which provided 100% of our income. With 3 kids and a widowed mom to support we decide not to "renew our annual membership" as we didn't realize this was a lifelong contract. We received annual renewal letters and "customer service" phone calls but none mentioned that we had to pay the years we missed. However, over the last several months we have received many letters demanding that we pay $200 each year we missed plus an extra $200 fee to break our contract. They said I could call and offer an alternative plan to exit so I offered the $200 to break the contract. They did not accept but told me they could require $1000 to break the contract but offered me a "deal" of $500 to break the contract for something to which I have paid several thousand dollars but never used. Please help me get out of this agreement without having to hire an attorney. If the services were great, they would not need to badger people to keep their membership.

Thank you,

Daphne Cook

Dear Sirs
I booked a family stay in your hotel in Mauritius for dates 29jan - 06feb 2020.
We booked flexible rate with possibility to cancel our booking up to 4 pm on the day of arrival.
We arrived according to plan on 29jan and my husband's credit card was charged for the whole stay of 8 nights in 2 rooms (we are family of 4).
On the day of arrival we got very sad news and we knew we have to shorten our stay by 6 nights unfortunately. We talked to the reception, to hotel manager And finally with Outrigger customer hotLine to confirm that due to flexible rate we can change our booking, especially that we informed the hotel with 2 nights notice.
When we were leaving the hotel we got invoice correction and a promise to get the balance refunded to my husband's Cc.
Now 2 weeks passed almost, my husband sent quite a few emails to the hotel but refund is not processed.
Please check out my booking number for
Further details: CI327C7X.
Would appreciate your assistance in above matter as we cannot see other possibility to get any help from the hotel.
Best regards Beata Ryglewicz

We traveled to Fiji on the 3rd August to the Outrigger on the Coral Coast for a wedding. Last October we purchased a member advanced purchase rate accommodation. We received paperwork from the Outrigger stating that the full amount for the accommodation would be deducted from our credit card within 24hrs of making the booking. We turned up on the night of the 3rd to be told only 1 night had been taken and the other 3 were outstanding of over $1000. We had gone with $400 cash for food, no other means or access to any funds. Distressed we contacted our agent who too thought they'd taken full payment when she given our card details. We spoke to the duty manager who's response was purely ‘we changed our policy and only took 1 night' I argued as there paperwork stated differently leaving us stranded without funds to pay it. We had to call a friend in Australia to put it on her credit card. With such a big reputable company I don't expect such unprofessional practice, it was distressing and not acceptable.

Arrived Nov 7/18 11:55 pm to Nov 21/18 to Kaanapali Maui Eldorado, Lahaina, HI
Condo D-106 Folio No. 39281, Conf. No. 99268
I requested a wheelchair accessible condo. with 2 beds. When first deciding on date for vacation we chose Nov 5 to arrive. My travel agent was told if we went Nov 7 we could get an accessible condo with two beds. We went with it.
I arrived at 11:55pm Nov 7 to find a King Bed. My Travel Agent also asked for a raised toilet seat and a shower chair to be in condo on arrival. This was not there on arrival at midnight. Not a good toilet situation.
I went to office next day and they provided the items.
Next, I had the employees pull out the sofa bed for my sisters late 11pm arrival. It sprung wires off both sides of bed and collapsed on top back left corner. She gingerly used it one night. They sent someone to fix it. Not fixable. Took it away half open as it would not close. New one arrived, no linen. We had to call for more linen and make bed.
From Nov 7 I had been hearing clunking noises off and on. I opened freezer to put something in and ice fell out all over the floor. I found it difficult to clean up and also carry box of ice to tub. They sent someone to fix it. Needed new sensor. Never happened. We dumped ice in tub for 2 weeks.
Two bathrooms. One had a huge whirlpool too high to get into. This place had not been updated since the 1970's.
I wish to be reimbursed for this 2 week vacation as it was not an acceptable stay for the money we paid. I paid for this on my BMO US card. Part paid by my sister on her Visa.

Outrigger resorts gives the worst customer services.
We made our reservations back in November based on my husbands deployment dates and when they would be pulling into port in July 2016.
The manager, Keith, on the second day we were here continually harassed our family to tell us that we needed to provide him with papers saying that we were military or we would have to pay full price (which we were already paying). After that was all worked out and my husband, 4 year old daughter and I were looking for another place to stat (not easy over 4th of July), they finally worked everything out. Now its the last day that our family gets to be together and ANOTHER Manager calls and harasses us about the same thing. There is NO MILITARY service here, NO COMMUNICATION between MANAGEMENT! This is the WORST place ever and obviously they have NO compassions for MILITARY families or know how to run their business!
DO NOT STAY HERE EVER! ESPECIALLY IF YOU ARE MILITARY

I feel like the biggest sap ever. Not only did I waste my time, but I also spent $5, 746 for I-don't-know-what and didn't even get the two airline tickets that were promised. Please, please, please - if you are reading this because you are considering buying ANYTHING after a captive presentation - don't! Every single one of them is a rip-off. They will not refund your money; they won't even return your call/email.

We got sucked into this "so called Vacation Club" at one of thier private presentations about a year ago. It is really high pressure sales with lots of examples of how much money you will save by using this club. Once they suck you in with dozens of examples they atrat the baiting process by starting the asking price of this membership at around $10, 000. dollars, but then they quickly make deals with you until they finally come down to the actual price they wanted to begin with of $4, 000. Then they wisk you into a room with a fast talking sales person who is in a big hurry to get home to the dog or some other made up reason and they have you sign you life away along with a paper which states in part that you can not back out of this deal once you leave the room and your credit card is charged. NICE PLAY. So even if you have credit card protection you have no recourse. Now having gone through all this and getting sucked in, is not bad enough, live and learn, when I tryed to use this service I found it was an even bigger rip off then I thought. Their prices are not even close to the deals they promise at these presentations but I was able to get better deals from my local travel agency and or the internet deal open to anyone with a credit card. Now to put the frosting on the cake, now they sent me an invoice for an "Annual Dues" of $274.00 if paid by their terms. I have no idea how these people sleep at night.
After doing some snopping around I find that this same company has changed it's name a number of time, to avaiod law siuts I suppose and are and have been investigated by many Attorneys general Offices and I too have entered a complaint as well. My advice to anyone who gets a call from these jokers stays as far away from this So Called Vacation Club as possible. You can get better prices on line.

Like a number of others, my husband & I got caught up in the idea of saving money. We went to Fantasia Travel in Methuen where we went thru the presentation for Outrigger Vacation Club.

Sorry to say, we bought into it yesterday. We didnt even listen to our gut when they told us we wouldnt have the usual 3 days to back out because it is a binding contract. And now that I've read how the price was dropped for those who held out, I want to get out of my contract with them.

Has anyone had any success getting out of the contract?

These jerks promised us a $100 meal certificate to Outback. We wasted 7 hours over 100 miles RT + $20 gas and tolls and 2/1/2 hours listening to the "Wizard of OZ/ Guy Smiley". Got stiffed for a/the "gift. Got a certificate that asks to spend another ~$200 for the free stuff we were promised. This scam does not even have a Corp headquarters address in Overland KS? to address a complaint to! Where they claimed to be operating from as a headquarters. Very shaky a room full, of shills to generate enthusiasim. Beware! thousands of $ with no surety or insurance if they seek bankruptcy protection. Very dangerous!

Outrigger is a total scam. They even have the law firgured out to the fine point it keeps them out of jail.
It's take it or leave it junk mail at best. They have a bogus 2nd party ad company recuiting with non existing free gifts to get you to attend...then poof...nothing..they tell you it's not their company..sorry. They work on a law of suckers..if they can get one person to fork over $9, 000 in a hundred, then they are succesful...The 9K must be paid for within minutes after the hour-long presentaton...WHO in the world could be sooo stupid! You don't even get any documentation of services offered...just put 9K on your card and hope for the best...you may never hear from these guys again...I guess if you're that ignorant, you must deserve it...I just wish I had that hour of my life back.
Good luck
Billzg

We went to this 90 minute sales pitch. Of course we were skeptical and really only wanted to get the "free stuff." Boy are we glad that we didn't fall into their spell! As others in this forum have mentioned they started out with a price of $9995 and went all the way down to $1895. That should be your first huge flag! Why would anyone invest that kind of money without being able to research the company? I sincerely caution anyone that is going to this sales pitch! If it looks like a duck and quacks like a duck, it's probably a DUCK!

I will start from the beginning, I received ca call from a Cheryl Shultz in May from [protected] x1869, , she advised me about the seminar and told me if I attend I will receive one of these prizes $2500.00, 3 day 2 night bahama all inclusive trip a 32 inch television or a new SUV, so told me not bring anyone because I was single. like a sucker I believed her and attended the seminar which was interesting and seemed like a good deal, but I did not have my fianace’ to make such a big decision. I told them no and asked for my gift which I was handed a scratch ticket and of’course scrached a free vacation package they handed me a list of different packages to choose from (ITC GIFT), , I choose letter E. WHAT A JOKE, , , I FINALLY RECEIVED THE GIFT PAKAGE WHICH WAS A 3 DAY 2 NIGHT VACATION PACKAGE IN 60 DIFFERENT AREAS AND A $1000.00 Shopping spree, , that was even more of a joke.the items you can choose from are terrible. I called and tried to make a reservations for my vacation package and was told to choose three destinations and send it in with a 50.00 non refundable check AND THERE WERE NO GARRANTEES THAT I would get the dates I requested, , that’s was just unbelievable when I was told it was free. I am so disquisted with the whole thing between being lied to and all the time I have wasted to get a gift packages that isn’t worth a thing I am demanding an apology and some compensation for the inconvenience. The sad part is this was a test and I was thinking of joining the club until this happened and now I know it is nothing but a scam. i dont understand how you employees can slep at night knowing they rip people off and lie about prizes, , what a waste of time.

My husband and I spent a saturday listening to a bunch of bull. They promissed us 2 free airline tickets, grocery card and free gass. You had to pay for the $50 a person for airline ticket. And grocery card u had to spend 100 a month then send in reciets. That was crap. Then they gave us their presentation. Every hotel is 4-5 star. We can save u money on everything. U have a 72 hour return policy to get your money back. My husband and I spent $3995. I just lost my job. Called the salesaman when I got home. Told him we wanted out. Talked to his boss a few days later. Said they had no such return policy. The salesman lied! They wont give us our money back. Just got my membership in the mail today. Checked out the web site. The hotels are not 4-5 star. And the airlines they go through hotwire! DO NOT FALL FOR THIS CRAP! They are rip off and the lie to u. I will be reporting them to better business bureau.