Outback Steakhouse
reviews and complaints

On 3/24/19 my husband and i chose to spend our time and money at outback steakhouse. We ordered 2 beverages, 2 appetizers, and 2 bone in ribeye dinners with several add ons and a side of coconut shrimp. We both were full after eating our appetizers and first sides and therefore asked the waiter to please have our meals to go we would just enjoy them at dinner time since it was only around 1pm. He said it was no problem he would take care of it. Before we left i asked the waiter if he made sure everything was in the bag and he assured us it was. We payed for our bill and left.
We get home (which is a good 20min from restaurant put our bag on the counter, put our pj's on and began watching movies. Around 6pm we decide we are hungery and cant wait to eat our dinner. Upon preparing our meals i notice that my husbands steakhouse mac is not in the bag and now all he has to eat is a steak ( which was cooked medium rare and not medium). I was not pleased and decided to call to speak with a manager. Here is what i was told " we are sorry, you can come up and get your side. " i responded by saying we are not right around the corner, i can come and get his side tommorrow so that he has something to eat with his steak? the manager then stated that he couldnt do that it against policy and he could send us a $10 gift card in the mail to accomindate us.
So you bag our stuff incorrectly, we dont have our items to eat our meal, we offer to get it tommorrow and to accomidate us you tell us "we" have to get in our car and drive up today or we have to wait a week for a gift card in the mail". So you meen to tell me, after we "chose" to eat at your establishment verses numerous other steak houses, spend $100, tipped $20 and have to cook our own steak to make it medium and our order was not correct we are offered a $10 gift card which is really $8.00 because the side that was missing was a $2 upcharge. This is an insult to say the least. And horrible customer service if you want someone to continue to support and refer your business.
We have had numerous poor service in the past at outback with wait times & food preperation and havent eaten here in the last 2 years and decided to give it a try again, since this was a new location. So i now ask you "would you ever return to this restaurant or recommend anyone else to go here" after that kind of experience. Most likely not.

Arrived at 6:30pm at Sanford, Florida location. Plenty of tables and booths available. Was told there was a 20 minute wait. Asked for a manager, no one available. Hostess was worthless. Too many restaurants in this area to put up with CRAP service. So, I walked out and decided to tell my story to the world so others could avoid a restaurant that obviously has no idea was service means.

My wife and I brought our daughter here for her birthday 1/18/2019. As well as her sister and my mother in law. It took over an hour to be seated and we were treated as if we were in the way and a bother, rather than welcomed guests. We finally get a table and since my daughter wanted the special she seen on TV. The waitress acted like we were cheap and put her attention elsewhere when I asked about it. So we end up all getting 4 course meals. All the steaks came out wrong. The waitress didn't bother to have them fixed, said the manager was too busy when I asked for one. Forgot to give us the desserts. It was the worst restaurant experience we have ever had! Won't be back!

(this is my second attempt to cast this complaint) my family and I celebrated my mother's 101 birthday at the outback steakhouse in waldorf maryland on january 5 2019. (it was about 14 to 20 of us). I ordered a special which consisted of 2 crab cakes, 1 lobster tail and grilled shrimp. The shrimp were spicy, the crab cakes were not crab cakes the only edible thing was the lobster tail. After speaking to other family members they had similar complaints. I spoke to the manager and his answer was "we get a lot of complaints about the crab cakes". I am so sorry we picked outback for the celebration.

We have always been loyal customers of our local Outback in Southern Pines NC and have never posted a negative review but felt we needed to today. We visited around 3:30 pm before the real rush time and found the following conditions to not be up to par. First the bathroom facilities were not clean and smelled horrible as well as the paper towel dispensers not working in the men's bathroom. After ordering, we had to ask for bread instead of it being brought to the table automatically, and then when the salads arrived, there were no croutons. We asked a waitress and she said she would bring them and never did. Bread was tough when it was brought out. Hate to see this Outback get run down!

I ordered a full rack of ribs and my wife ordered a ribeye steak. The manager told me they were out of full rack ribs and all they had were half rack and the manager told me, since they were out he would let me get them for half of what the full rack cost. In which he didn't. He charged me the full price of the of the full rack of ribs. I didn't pick up on it till I got home and was going over my ticket. It was me wife's birthday and she had ordered a ribeye steak medium. It came out very well done and she could not eat it. So the manager finally comes to table and gladly cooks her another steak. It took 25 minutes to get back and by that time I was through. My wife don't weigh but 85 pounds so she was filled up eating baked potato and broccoli. We got her a Togo box. We didn't get eat at the same time. What we had been looking so forward to since we are seniors and don't dine out that much turned out to be a huge disappointment. We live on a fixed income and forty nine dollars is a lot to us.

I made reservations at outback at 1230pm yesterday for 2 people for 730pm. Am a nurse at Venice hospital worked Christmas Eve and now New Years Day night. Was looking forward to a lobster seafood meal we had planned and we were finally seated and order taken by 9pm and was told they are sold out of lobster... So disappointing when you work 13 hour shifts at Venice Hospital and make reservations ahead of time and can not accommodate the doctor I'm dining with and myself who serve the community and give other customers lobster that came in later as we saw that is horrible indecent respect to us. WE
could not even believe our eyes as we saw you serving others and could not accommodate us as we made our reservation earlier and are medical personnel. VERY DISSAPOINTING experience how your restaurant treats doctors and nurses in the community and caters to other customers and states oh we are sold out of lobster!

We placed our curbside order to go at the Cedar Rapids Iowa location. The resturaunt was very busy, I asked the server if our order was complete to the ticket (with everything in white foam boxes it's hard for me to tell without opening every box.) Upon arriving home 15 minutes later I found it was only about half correct. The list of what was wrong is below:
- no bread
-Cheese fries not served with any ranch
-Bloom petals served w/o any Bloom Sauce
-Kids chicken No drink and had 9 fries in box
-Adult bloom burger had no toppings just a burger and bun in the box nothing it was to have to make it more than a hamburger
-2nd Adult entree was a menu special had incorrect soup, was missing the desert
We called back in asked for the manager to assist in making things right I gave him the list of what was missing he said he would have it sent to the kitchen and asked how long until
I could return to p/u, I explained it would take me 15 min to get there. Upon arriving back at the resturaunt I was greeted and they said they would have the missing items in just a couple minutes (as it should have been since my other food was at home 15 min away getting cold... 25 minutes later I got the recook items). The items delivered to me were still wrong I went thru the bag and had to send her back to the kitchen for items still... she couldn't get it correct which is frustrating. I attempt to be patient with resturaunt and especially ones that are busy...
Ultimately plain and simple, I paid $56.00 and I didn't get my money's worth... The meal would have cost the same if we were in the resturaunt, and serving half of the food then partially fixing it 35 minutes later would have been totally unacceptable. If providing curbside service is part of your business model and you charge the same for that service/food that you charge in the resturaunt then the quality of food and service should be the same or better. I feel we got less than superior quality food or service even with the "re-cook"
This experience changes my opinion of the resturaunt entirely, if the manager would have expressed his apology for the issues to me when I returned that would have been a start, but we shouldnt have paid 56.00 for this meal... I could have gone ally of places in town and got as good or better service.. Outback is a resturaunt we enjoy because it's special to us.

12/15/18
Store #2143
Server-Darryl R

We were seated & took forever to get our drink order, when we received our drinks I asked for Sweet/Low & never got it until I asked another waitress after our food came. I got a salad with my meal & when we received it I had to send back because I went to put salt on it & liquid came from the salt shaker all over my salad so sent that back out & never received it back. Our appetizer came out the same time as our food.
The manager took care of everything but overall the service was horrible

There was long wait for our waitress. After taking our order and waiting at lest 15 + minutes we were able to flag the waitress to again request our drinks. When the drinks finally arrived there was ice in mine which I asked to be delete. After waiting a very long time our main meal was served by our waitress. Then within a few seconds another waiter finally brought us our salads. This is not the way we had planned/ or eat our meas. I do not like eating a salad with my meal thus I didn't finish it. I had asked for A1 steak sauce when ordering my meal. However this didn't come with the meal. I had to ask the waitress again. When I was half way through my side dishes the sauce was served. The food was very good but the wait, timing and repetitive flagging down asking for items that were ordered up front did not make this meal very pleasant. Matter of fact we did not receive the copy of our bill with the survey printed to contact you. We are members of your rewards program and love taking our guests there to eat. This is not way to keep your customers returning.
Location: Outback Steakhouse in Wyomissing, Pa..

PS: The waitress did apologize several times stating that the kitchen people were not following the order she had wrote.

We ordered our appetizer with our drinks shortly after being seated. We where served our salads and waited over 15 minutes before we could get someones attention and let them know we did not have utensils. The appetizer came as we were finishing our meal. I had to ask for it twice. We felt ignored as the waiter paid plenty of attention to a nearby table. This is not the first occurrence of bad service at this location but is certainly the most terrible experience I've had on an anniversary dinner ever.

I have family that we only get together twice a year. We decided to have our gathering at your Outback in princeton WV. Started out fine with the appetizer but I had to flag a different waiter after waiting 15 minutes for one of our drinks. He then came back and said they were.out of what my wife ordered. We received.our meals which was so salty we couldn't eat it. All of the meals except 1 was like that and each was different. A young woman came out claiming to be the manager and ask what the problem was. I tried to explain what was going on and that all.but 1 of the meals was unfit to eat. So she said she would reorder the 4 meals which left 1 of us eating by himself or wait and eat it cold. We have been to that place and ate several times without a problem. I dont know what was going on this particular evening but I have to say that this will make me think twice before eating there again. If I am going to pay 160 dollars for a meal I would expect to at least feel like they cared enough to make it right with us being they ruined 1 of the only 2 times per year I get to see those family members.

Went in to eat dinner with my 8 yr old daughter and like always my daughter headed to the "bar" to sit because this is where we always sit. And rude customers at the bar we're trying to say that a child cannot sit at a "bar"! I clearly told them this is a family restaurant and we can sit anywhere even at the "bar" because it is not illegal in the state of Florida! Then the bartender asked us what we wanted to drink after standing there looking at us like we were aliens or something. Then as she, the bartender is at the other end of the "bar" she was speaking with a guy (customer) about my child sitting at the "bar". Then when she comes back to sit our drinks down she had a bland attitude like, really do I have to wait on you. And so I stated that this is ridiculous how we can't come in a restaurant and feel comfortable to have dinner without being stereo-typed because of where we want to sit! We got up to leave and an assistant manager came up to me and asked to speak to me because I told the guy sitting close to me that if he had a fuc$ing problem with my daughter sitting at the "bar" to say it to me and not when I'm walking away. Then Kathy the manager asked me to come talk to her as she is walking out the door and tells me that she can't have that kind of "language" in her restaurant and I asked her if it was a library, school or church? Because that kind of "language" goes on all over the restaurant and she didn't know what to say of course. Then I leave and go back to ask her name because she of course did nothing to defend us and make us feel welcome, and she acted like she didn't understand my question. Then, stated to me my name is Kathy, and I'm not asking you to leave and I told her yes you did when you walked outside and told me about my "language in her restaurant." I'm not spending my money where I am harassed because my daughter and I want to sit at the "bar" because customers don't believe a child should sit at a "bar" and have management do nothing to correct the misinformation that customers have and the rudeness of the other customers! I know people who have stock in Outback and I will be sure to let them know how "unfamily-friendly" Outback is.