The complaint has been investigated and
resolved to the customer's satisfaction
outback rentalsfalse advertising 7 customer srv

they advertised that their cabins had two king beds and a mountain veiw. that was not the case and when I called to get the issue resolved they were very nasty. i decided to call the BBB to see if they had other complaints. there were other complaints for false advertising and customer service as well. i would not recommend the to anyone else. i even recieved some emails from the owner that was not genuine at all she just wanted me to take my complaint back from the Chamber of Commerce. Stay Away from Outback Rentals in gatlinburg, TN


  • Pa
    paul poston Jan 04, 2011

    LOL we rented skyline new years 2011 after asking the chamber for recommendations and the house was filthy it had a broken pool table and air hockey table the house was out of toilet paper there was mold and mildew on baseboards two towels in the bathroom a broken toilet seat that i replaced coffee cups were dirty had to scrub the coffee maker you were either freezing in one room or sweating in the other and the hot tub was a joke the fuse for the game room kept blowing all tv’s had to be programmed the downstairs bathroom had no heat duct and ceiling tiles were missing cob webs all over remotes didn't have batteries no card table or bar the photos didn’t show the current house condition i did not even complain that the house was not what she claimed then she called me and said that we left the house a wreak and cussed me and asked if we lived like pigs i then told her what i thought and the house was left in good shape she must just be a hillbilly after all and would not answer the phone when I returned her attitude she just hung up or let the answering service pick up she must be the maid as well that is no surprise she apparently has no couth or proper upbringing it should be obvious that people that can rent a house that cost more for four days than most people make in two months don’t want a piece of ----- house that she is renting and that is just the short list of things to begin I have never complained about anything like this I bite my tongue and just go about my way and just don’t use the business again but she was totally in the wrong when she called this morning and jumped down my throat then she got a dose of her own I have been looking online and there are a ton of complaints about her and the properties no wonder she is not a BBB listed company she has since charged me an additional 75$ that I will dispute along with the original rental thank you

    1 Votes
  • Tr
    Tracy Herman Jan 05, 2011

    My wife and I stayed in that same unit and I we have no idea what this person is takiing about from about. Maybe this person (along with having spelling issues) really has an axe to grind of some kind, because we throughly enjoyed our stay in skyline. It was romantic, and we'd stay there again. We saw none of the condition issues this person saw.
    Guess you can take the hillbillies out of the country, but you can't take...

    -1 Votes
  • Re
    reba nell payton Jan 05, 2011

    I have also stayed at Outback Rentals they were so nice and helpful really refeshing stay in there beautful cabin very clean and updated . I would definatly
    stay with them again, they had the best accomadations for the price . I would tell all my friends to stay there.

    -1 Votes
  • Ng
    NG3 Nov 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    terrible company! BEWARE BEWARE BEWARE!!! THE TWO PEOPLE POSTING POSITIVES MESSAGES ON HERE, "WORK FOR THE COMPANY. " I was trying to decide on a Cabin to rent from the company as we did not know how many people were in our party and Sabrina the lady that works for the company must be related to the owner as they both have the same last names. She debited my account for $100reds dollars and took my money without any signature or paper work rental agreement! AND REFUSED TO REFUND ME ! had to file a affidavit with my bank! REPORTED THEM TO THE BBB WHICH THEY ARE NOT ACCREDITED AND HAVE a "-F" rating with the BBB... Then she proceeded to call me a ### and laughed in my face and called me crazy and told me there was something wrong with me for calling her back after she rudely hung up in my face and told me I was not getting a refund! After she illegally took MY MONEY FROM BANK ACCOUNT!!! If you are looking for a hard time and a terrible vacation experience, this is the place to stay!

    1 Votes
  • Un
    unhappy guest Jun 11, 2014

    BEWARE BEWARE BEWARE owner/manager Sabrina was unprofessional, extremely rude, couldn't listen to a full sentence I had to say to fix any problems we had with the house.we stayed in this house 4 yes ago and loved it! We were looking forward to staying again. Upon arriving the house this visit, It was full of spider webs, human semen on bedroom comforter, the only extra blanket to use smelled like It hasn't been washed for a while, both bathtubs were still dirty from previous renters, glass tables in livingroom were left with food stuck on them, dirty towels left in bathroom closet, hot tub had black grease and very strong chemicals in it, zero water pressure In all showers, broken faucet in bathroom. When called Sabrina to fix these issues she sent a man to clean and work on some of the problems. He was very nice. Than Sabrina showed up while he was draining the hot tube and she began to yell at us when I tried to talk about any issues we had with the house. She wouldn't let me talk, just over talked me with excuses and began Insulting me and my husband, while my young child was present. We took 2 hours from our vacation to be present for the maid/maintenance man to come fix our problems, than when Sabrina showed up with her attitude, it ruined the rest of evening. With all the complaints on the Internet about Outback Rentals (unfortunately I'm finding these complaints after my stay) I'm surprised they are still up and running.

    0 Votes
  • Lo
    loulo96 Jul 19, 2015

    My husband and I and our 2 kids stayed in the Erwin house, which was beautiful... But the place was dirty. There was long hair in the sinks and bathtubs. There was 2 used soaps left in the showers. The tv's in the bathroom didn't work and also a wet towel left in the shower. We called to let Sabrina... Know the manager, but no answer or call back for 4 days. Then the day we checked out 2 hrs early she calls my phone to say it smelled like someone smoked in the cabin. Then informed me that she is charging our credit card $200, because of the smell. I told her absolutely no one smoked in her cabin and why did she not answer my repeated calls about the stuff that was wrong. She just saidshe didn't get the messages and she would be sending me the receipt for the unauthorized $200 charge. She was extremely rude and hateful. I don't understand how she can do this. No one should ever stay in these cabins. I've read review after review about this company and the manager Sabrina. I hope this helps someone else who is thinking about staying at outback rentals.

    0 Votes

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