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1.2 194 Reviews

OurTime.com Complaints Summary

7 Resolved
187 Unresolved
Our verdict: If considering services from OurTime.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OurTime.com reviews & complaints 194

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8:25 pm EDT
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OurTime.com online dating

I paid for 1 month subscription.
Most of the messages I received were just flirts, most from the states. I live in canada.
After my subscription expired I did not renew. After a couple days I kept getting emails from our time. I had 11 new messages! Be still my heart (sarcasm) I renew for 6 months. All of the 11 messages were scammers. Just flirts, no pictures< no bios and to add insult to injury they were sent multiple times. Honestly if you are that desperate to make money off of honest people who are simply trying to find a partner you lower then pond scum.
One phone call, multiple emails from allen who sent his warm regards and still no refund. I sent a complaint shortly after looking at these so called messages. No response. I called on the following monday, 48 hrs later... Was told repeatedly the same line. Emailed, was given answers to questions I had not asked. This led me to believe my original email was never read. The second response was also deemed useless. Six month refund is requested. Make this right.

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5:57 pm EDT
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OurTime.com other consumers

I would like to report a scammer Aplachefl211. His photo had changed 3 time in 3 days and each one is different. One tried to extort money from me under the guise that he was in the military and requested I send money to his daughter in Africa.. The date of first contact was 050518. He presented himself as a military person. The next day the same username changed photos to 21 and definitely a different person. That was on 050618. On 050718, a different photo appeared. The first identified as only having one child, but the second and third identified as having 2 children. Other details also changed from first and second. When asked to explain, he stated his account had been "hacked".

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11:10 am EDT

OurTime.com unauthorized charge

Similar to another person below, I too was lead to believe that the monthly subscription rate would be $3.33 per month. I paid via PayPal. However, when the charges came through, I was charged $21.30 AND $90.41. They claim the $90 is for a six month subscription. They then informed me the $21.30 was for some type of premium service. I did not request any premium service. I used the site for 2 days and closed and deleted my profile.

When I called the customer service number, the group of operators is located in the Philippines. The first operator made it very obvious that he was reading off a script and trained to talk in circles in order to frustrate me and encourage me to give up. I eventually did cut the call off because it was obvious that operator was not going to resolve the problem.

I called again and the second operator did refund some money. I got back $77.50 out of the $111.71 which I was charged. This site is NOT worth the money, and the company quoted one price on the screen but charged considerably more. NOTE: They also set your account to auto-renewal automatically. If you do decide to use the site, you might want to turn the auto-renewal feature off.

I absolutely do not recommend this site to anyone.

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4:47 pm EDT
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OurTime.com bogus feature

I subscribed to the dating service hoping to contact others with whom I shared interests. The most important feature of the site is the instant messaging chat feature. It never worked. For every single member that was shown to be online at the time I tried to contact them, including those with whom I had prearranged virtual meetings, I received a message the 'so-and-so is offline', the moment I hit the "SEND" button. When I reported this problem, the representative could not fix it and said he would elevate it. i never heard back. When I followed up, the next representative insisted that there was no technical problem, that those members just weren't online. While I was on the phone with him, I tried to contact every member showing online (20 or more) and every one of them showed 'so-and-so is offline'. That's just how it is, he said. He could not fix the problem because he never acknowledged that there was one, he would not allow me to speak to his supervisor, and I could not get a refund. THIS DATING SITE DOES NOT DELIVER WHAT IT ADVERTISES, DOES NOT DEMONSTRATE THE LEAST CONCERN FOR ITS CUSTOMERS, AND SHOULD NOT BE ALLOWED TO PORTRAY ITSELF OTHERWISE. *******DON'T WASTE YOUR EXPECTATIONS OR YOUR MONEY ON OURTIME.COM!

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10:07 am EDT
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OurTime.com dating site member

I responded to a posting from a James Harold Dart from Van Buren, Arkansas. Wanted to be just friends, since I live 1200 miles from there. He responded with photos, texts, etc. He represented himself as divorced; however, later, after I was personally involved, met him, fell in love with him totally, I learned that he was still legally married. Also, I learned that he used the same profile, photos, texts with other women and had several intimate relationships since his wife left him 7 years ago. How does a person do something about a person who so misrepresents himself and devastates a woman? I was a widow and vulnerable and he used all of it against me. Please do not let him do this to any other woman. Thank you.

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6:22 am EDT
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OurTime.com reporting scammer - cshelley

Cshelley is a fraud. She contacted me via Ourtime approximately one month ago and we entered into a q&a on line, initially using their chat line and later on our personal e-mail addresses. Her location was recorded as ‘Hatfield' and my interest was piqued as I have family living in Hatfield, Stevenage and Hertford (I note she has now changed her location to East Hertfordshire). Over a 2 week period, we exchanged details, however, whenever I suggested we might meet, at a time and location of her choosing, she was very elusive. Over the next fortnight or so, she advised me that she was on business in Turkey and then, out of the blue, asked for money to get home to England as she had paid out more than anticipated and still had to pay shipping charges on her purchases. She also gave me a phone number to contact her on, but this turned out to be a call box in Istanbul. I asked some more relevant questions, to which she was again very evasive, and, when it became clear to her that I was not going along with her story, she became abusive.
I have retained copies of all our correspondence, should you require further information.
I was lucky, all I spent was my time, however, please deal with this as soon as possible as I would hate to think of anyone else being conned.

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traceme
, US
May 14, 2018 6:24 pm EDT
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My scammer went to Istanbul, Turkey and claimed to have lost his luggage and computer and wallet. So, of course, he asked me for money. I am glad you only wasted time with her you got lucky.

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4:01 pm EDT
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OurTime.com meet people to friend date online

In the first week of July 2017 I meet a man by the name of Steve Raul Harvey, Birthday June 6, 1960 of Valparaiso Indiana. Native of Spain ( White 57 year old male).

It was my second experience to the online dating services as I ma not a social media person but was persuaded by friends and other that good things do happen from meeting people that you have things in common with online.
Both experience were bad but noting like this. I've actually been living a nightmare waiting to happen. It is now my reality.

This person told me after we exchanged number that we would meet in a couple of weeks as they were needing to travel to Egypt to resolve deceased fathers estate and receive his inheritance, as his father was an Executive for Enron in that Country. All arrangements had been made by the Fathers company managers. The Father had left Steve millions worth in GOLD and the Executive in his death were suppose to turn things over to Steve. He eventually sent me a copy of the certificates, and authentication of storage for this raw GOLD.
He was set up with attorneys by the firm to be able to transport this merchandise to the US.
Within a week, he began saying that he would need monies and the attorney fees were more than anticipated. His bank account had been compromised as he was unaware of banking policy abroad. Cant fix this issue until he return.
Instead of the one time court appearance the attorney made several and wanted more money that he did have at his disposal.
I don't know just how much information you actually need but only now do I realize that this has to be a scam.
Thousands and thousands of dollars have been sent. Three trips home cancelled for one reason or another. Only to include needing more money. My proceeds from my home have been sent. I have lodged a complaint with ICE services. My bank account compromised and restricted. Leaving me with NO finances.
In the beginning he had a scripted questionnaire. We asked and answered each others questions for a week at the least. We appeared perfect for each other. He called me his sole mate.
We talked day and night and day. Even while working were in touch.
He sent me drivers license, passport, pictures upon my request until he couldn't anymore. Because he sold his phone and swapped it for a cheap phone to gain funds to keep above float while there in Egypt resolving the estate.
In January I purchased and recently sent him this phone. Now I don't know who has the phone, or where it is actually.

I can't go into all of the ramifications of the experiences, but no one should treat people in this manner. This profile or person should be blocked, and followed up on criminal charges to avoid this happening to someone else.
My life as I've know it is none existing. It is turned upside down. He was to have Uncle send me some of my money back and this has not happened, yet more money needed.
Now I have been bombarded by several person pressuring me encouraging me, scamming me and saying everything will be okay. It is not okay! Not at all.
I cant believe that I fell for this but in the moment it all seemed legitimate enough. Always a great answer even when suspensions kicked in. Always kinda accommodating to get me some sort of proofs although probable not enough. Basically I trusted someone at their word and I feel it was all lies to con me out of all that I have and possess.
I hope that it was not wrong of me to name this person but, I dont know how to warn others or for you to be informed to take appropriate actions to assure your customers a safe and pleasant experience ( if possible) that doesn't involve money.
People get into hardships. Yes, but is unreal that cruel people pray on the good god fearing people that do have a big heart.
I never have done social media, No Facebook, twitter, linked in. nothing and my first experience is this.
I dont know what you can or will do for me to make me whole but maybe other can benefit from my story.
The real nightmare for me has just begun, as I try and get my life on track

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8:28 pm EDT
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OurTime.com attempted romantic scam

Met a man (?) on Ourtime and we developed a relationship. In a short period of time --- about 4 weeks--- our relationship evolved into what I thought would be a life journey for the rest of our lives. He wrote me love letters via emails every day, called me every day, and texted me often throughout the day. He sent me photos every day. I was told he was going to Austria on a business trip for two weeks. It wasn't long before he had hiccups with Chinese steel being shipped in containers followed with difficulties getting the funds transferred so he could clear the containers and come home to me. We had never met in person. Then he asked me to help his with funds in the amount of $25k. I told him I didn't have that much. I immediately began to research him on line and discovered several major discrepancies between what he told me and what I found. A couple of texts later he told me i didn't deserve him because i was questioning him and didn't trust him He operated under the name of Robert Privee but I have strong reasons to believe he was a 3rd person using Robert Privee's identity along with photos from Age Skinstad from Norway (famous Norwegian cross-country skier and coach and creating this fictitious person. He victimized Robert Privee, Age Skinstad, and me and probably many other women. I have all his emails, texts and the photos. What can be done to stop this despicable person.

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no_fool
, US
Apr 14, 2018 4:07 pm EDT
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You just have to know that if someone is asking you for money ...they ARE a scammer. Period.
Don't be embarrassed to post about in forums like this. The more people read about scammers the less vulnerable and naive they will be.
I was scammed, also. After 6 weeks of daily communication 2 and 3 times a day this person asked for money. In an instant I knew I was scammed.
Keep talking about ...help others learn!

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Not fooled either
, US
Jun 29, 2018 1:26 pm EDT
Replying to comment of no_fool

Everything that was mentioned in the first email above was exactly what happened to me. When he told me he was going to Austria I said since I live so close to the airport I could meet him there for coffee... Excuses followed. Fortunately I figured out the scam while he was "in Austria" I noticed he was always online when it was "mid-night, 2am, 3am etc" Austria time. Also he sent picture of him in "Austria" snow. Look that up and it was beautiful weather. I thought that was weird. I confronted him by text, he called and I guess he did not like what I said so within 1 hour he blocked me so I reported him. Yeah look up Age Skinstad and see pictures of "Robert Privee"

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6:34 am EDT
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OurTime.com fw: [final notice] ticket #133121 "ourtime & seniorpeoplemeet" abuse of services [suspension-alert]-!

The following message has been sent to my home/personal email address repeatedly, despite that is NOT the address I signed up with People Media accounts. It is a back up account used in case I forgot my passwords and was supposed to be SECURE. I have called People Media and they say there is no such account number as above, nor a threat to close my accounts. Therefore, I am notifying you that you have a breach of security as whomever is sending his now has my personal account! What can you now do to secure my information and guarantee any loss of personal information they are getting from my personal account and contact addresses? PS My accounts with Ourtime and SeniorPeople Meet are not locked so I know this is a scam. I have gotten repeated emails for a month now.

Sent: Tuesday, April 3, 2018 6:58 AM
Subject: [FINAL NOTICE] Ticket #133121 "OurTime & Seniorpeoplemeet " Abuse of services [Suspension-Alert]-!

Hi,
This is a final reminder before your account gets permanently blocked. Your account was recently logged in from an unusual device or location. For your protection, we've temporarily locked your account until you can review this activity and make sure no one is using your account without your permission.
Confirm Your Email
You are advised to quickly verify your account to avoid permanent suspension. For more information, visit our Help Center by clicking "Confirm Your Email" to Verify your account

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5:07 pm EDT

OurTime.com safety

First I am upset that there is not a listed contact to report good ideas to. I think there should be a forum where members can "report or advise" on potential mismatches. There are both men AND women who post older dated pictures and they do not present as the pictures. My concern is mental health and well being. At first you may not be able to ascertain. My last experience was agreeing to text date a male who couldn't follow through on even asking for a date. Come to find out the man is severely bipolar. In one short amount of time he lied about other health conditions serious ones at that. Yet in the next moment he was as sweet as you could ask for. But you'd text something kidding and he reacted by calling names such as deranged. If he was on a low swing he'd shut you off in a conversation and not utter a word for days even if you were trying to explain what you meant. He disappears for an amount of time, yet than he'd ask you over yet only to call the police 36 hours later because you showed up concerned because of no social activity, shades drawn shut..etc. I am in the medical field and I knew this was not looking too great. But he'd turn it on and off passive aggressively. I don't suggest that people should be allowed just to post names of bad dates and/or rejection. I don't suggest at all this is a typical one gender problem because it probably exists across both sides. But I do think if there is a moderator board that you could run by someone in the field you may save someone a lot of heartache, frustration and safety concerns. This man can be very sweet but he is not in the mental health state of mind to date. He never asks on a date, he has a few mental health problems, supposed medical problems very passive aggressive because he says things that make you melt. Not sure what can be done here. If a member were allowed to prove as many scenarios that I could, there should be a forum where other potential members could proceed with caution. In fact I could list his name right here and part of me wants to only to warn the next victim. But until Ourtime addresses these important concerns I will not.

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Update by Dale Ford
Mar 31, 2018 5:09 pm EDT

Please come up with a safety net

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5:25 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

OurTime.com - reporting scammers

I have been trying to register a complaint about someone posing as a 55 year old woman who is clearly trying to extort money from unsuspecting men. Having responded to my profile in a very complimentary way and both provided and requested personal details, she (he?) pleaded for money to get them out of a sticky situation. This was clearly an attempt at...

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2:33 pm EDT
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OurTime.com scamming

I recently received a message via Ourtime from an individual calling herself Christina Shelley and entered into an online conversation, which appeared to be going in the right direction, however, when I suggested we should meet, she (?) advised me that she would be out of the country on the date I had proposed. I subsequently received a plea for money as she was apparently stuck in Turkey without the funds to get home. Because my suspicions were aroused, I requested more personal details ( bank, phone number, etc.), which, on checking, I found to be suspicious. I therefore ceased contact. This person is clearly a ‘scammer' and should be removed from your website before someone gets conned

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Update by K. A. Campbell
Mar 27, 2018 2:34 pm EDT

Waiting for your response

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8:50 pm EDT

OurTime.com unethical behaviour!!

Hi My month is up!
But I have no time to take off my account details plus my photograph and profile I find this disgusting!
That I cannot log on and delete all my information that you hold off me?
This isnt right !
i should be able to log on and delete any iformation you hold still of mine.
This causes so much frustration it isnt true.Come on '''Our Time ''' let us do this please?

I find your site pathetic!
Mary Kendrick

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10:30 am EDT
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OurTime.com scammers

I have used ourtime for about 2 months, I paid for more than that.But the real problem I have is someone else using my site to SCAM people out of their money. Something should to be done, I called the police in my county. They are investigating it.
I want to be paid back the money I have paid to this so called dating site. I don't dare use it now, because of the WARNING I get from Microsoft.

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10:53 am EDT
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OurTime.com ourtime subscription

I registered for ourtime on the reduced amount of £8.90, I have recently unsubscribed from your service roughly a couple of months ago, although you are still charging me monthly. I have been into the bank to complain about this and have been advised to contact yourselves with a complaint. I am complaining that on January, February and March you continued to take the funds out o f my account. I would like this stopped immediately and a full refund for the last 3 months that I have been charged for.

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2:32 pm EST

OurTime.com scammer

There is someone I've been communicating with that I met on OurTime. Today he asked for $7000 to pay off the Turkish government as he is working there. He said there are 4 men working for him that do not have work permits and the police came to give him an order to appear in court this morning. His profile is "John 0224". He is listed as living in San Francisco but I'm sure he's not. He asked me to wire transfer money to an account in Turkey. I've led him to believe I will but that will never happen. I've sensed something odd about him since he had to suddenly leave for Turkey on an assignment...waiting for the day he would ask for money.

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no_fool
, US
Mar 19, 2018 8:38 pm EDT
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John0224 Scammer on OurTime.com
I too communicated with this person. He told me he was a chemical engineer working in Turkey. He also told me that he had employed 4 workers without work permits and now had to pay a fine. He asked me to send him $15, 000.00 to help pay the fine. I told him no and stopped all communication with him. He spent 5 weeks communicating with me on a daily basis to set me up for this scam.

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4:11 pm EST

OurTime.com fraud by member

I need to know if I report a fraud, what type of action will you take? Would I be better off informing this person's hometown police? On OurTime this person led me down the yellow brick road and then tried to scam me out of $900. I have all the emails, texted messages and pictures. I even have a falsified document from the UAE. Please tell me what to do?

[protected]@lisco.com

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8:25 pm EST

OurTime.com ripoff/waste of money and time

WARNING, WORST SITE EVER. OurTime's concept is "if the person has a pulse, they are a match!" Their "messages" are not actual messages, they are flirts and likes or System suggested comments. I signed up for the site only to find that 90% of my 189 "Messages" were flirts and likes and from people all over the country and only one or 2 matched my criteria. The matches they suggest are just as bad, they don't fit my criteria, Why on earth would they send me 100's of messages and matches? It is the biggest time waster EVER. Try Match.com, it is way better and much nicer customer service. Don't throw away your money away on this garbage.

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5:43 am EST
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OurTime.com I can not open my account

Hi, after upgrading my account to incognito on Sunday 11th -02- 2018, and I've not been able to open my account and profiles. I'm receiving mails from you but I can't open them.yem.[protected]@yahoo.co.uk)

can you help please.

Kind regards

Jessica
yem.[protected]@yahoo.co.uk

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11:57 pm EST

OurTime.com too many scammers on here “ourtime”

I have been scammed 3 times in a matter of 3 weeks. What the hell is going on here ? Here are some of their user names (1) USsweet30 his name was Mark Epstein (2) Lonnie Jef Adam [protected]@gmail.com.
This is downright disgusting thing to do and how they are allowed to get away with this is beyond me. When my subscription ends I'm not renewing it this is the only power we have.

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Debbie Capelli
, US
Mar 12, 2018 8:40 pm EDT

Just finally called customer service to hide my profile / cancel my membership and report fraud scammer who tried getting over $550.00 from me today. I found him on Twitter and FB and then had truthfinder.com full in the rest. Let's see by day 2 he was professing his love for me, sending me YouTube love songs around the clock. Yeah widowed, father of 1, wife died of aggressive cancer and claimed to be a U.S. Marine on a peace mission in Western Africa. Ok red flags all over, immediately wanted to text me offsite. By day 3 he wanted to marry me so I could be his sons new mother. He was texting me from a California number. Next day he disappeared mid conversation an didn't hear from him all night. I investigated, He said in site he lived in Pennsylvania, one state away no big deal, but caught him lying about his age, then his birthday...He would never answer all my questions, sent almost scripted like texrs/emails when I called him a fraud he freaked out an d was going to end it with me...yeah after 3 days th e n sends me a pic from wherever he claims to be holding a sign with I love you Sara...my name is NOT Sara! Also with Sunday's military format date...11/3/2018! Ok now I'm curious but I played the game an d it only took until day 5 to get him to try to scan me out of over $550.00 for meds and a rush transfer fee so he could come home from deployment to start his new life with me because I was why his heart beat everyday, the woman of his dreams...blah, blah, blah. Watch out for these sweet talkers that portray to be the perfect man, and will fall madly in love with you overnight, ask you to marry them by day 5 and you never spoken with them or even met. Oh yeah he swore hr the would pay me back as soon as he got back to the states! Yeah...ok and I was born yesterday! Too many games and liars and scammers on this so called mature over 50 site!

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