Ouibusno reply to lost property

H May 01, 2018

WE travelled on the 12th of April from France to Victoria Station Bus number :
Departure :
Paris City Centre - Bercy 10.00am Arrived :London Vitoria
During my journey my son left his phone and soon after we got down from the bus we realised we left the phone in the bus. We got down from the bus as last passenger. WE went to the enquiry office and they advised us to contact the Oui bus service and to complete the complain form which we submitted on the 2018-04-13 and send an reminder 3 times but up to now we have not received any information. I have send an email yesterday and has not yet received any information regarding the lost property. I asked them to check the camera or send the complaint procedure but no one responded up to now.
Could you please looking to this matter and get back to me with the out come of the lost property.
I was very disappointed that way your service treated to people without sending any reply to the customers.

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