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1.1 55 Reviews

OShopLive Complaints Summary

1 Resolved
54 Unresolved
Our verdict: If considering services from OShopLive with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OShopLive reviews & complaints 55

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K
3:50 pm EDT
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OShopLive I am complaining about an order I purchased on march 18, 2018

I never received an e-mail on this order but they debt my checking account for this. The items are going to P.O. Box 911 North Branford, Ct 06471. How do i go about tracking this purchase of $215.92 Clothing 3990 I do not have a tracking number because I never received an email confirming my order. Please help me.

I went on their website and there is not a phone number for me to contact this company.

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Update by kwp4tn01
Apr 18, 2018 10:17 am EDT

OShopLive never sent me an e-mail when I purchased clothing on March 18, 2018. I never received the items nor I don't know how to track them.

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S
1:36 pm EDT

OShopLive never received my order... where are my items I purchased. re:#103501 copy of order below

please Help me find my items. I ordered this order along time ago if I do not hear from you with in 24 hours I will mark this as Fraud and have my moneys refunded through bank. I am very disappointed because I was really excited about my purchase.
oshoplive
Order summary
Shopping cart
Product image Description Quantity Price
Hollow Riband Mid Heels Boots Shoes1
Hollow Riband Mid Heels Boots Shoes
BROWN / 36
1 $59.99
Leg Warmers Hollow Knee Stocking1
Leg Warmers Hollow Knee Stocking
COFFEE
1 $13.99
Leg Warmers Hollow Knee Stocking1
Leg Warmers Hollow Knee Stocking
DEEP GRAY
1 $13.99
Leg Warmers Hollow Knee Stocking1
Leg Warmers Hollow Knee Stocking
BLACK
1 $13.99
10 Colors Spagetti-neck Loose Long Jumpsuits1
10 Colors Spagetti-neck Loose Long Jumpsuits
PURPLE / L
1 $23.99 Scroll for more items
Cost summary
Description Price
Subtotal $125.95
Discount 10OFF - $12.59
Shipping Free
Total USD $113.36

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janetduncan
, US
May 03, 2018 11:43 am EDT
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I received a package tracking # LY042750844CN. An item (necklace/choker) was damaged and is missing 4 stones.
I would like another.

Thank you

Janet

ComplaintsBoard
R
2:19 pm EDT

OShopLive (1) unable to get information on how to return an item (2) have not received an order that I purchased 2 months ago

I ordered 2 items form Oshop (on line clothing) I received one item that was too big but no information on how to return it- white tasseled embroidered midi dress. They have a website they refer to but just to purchase not to return. There is no email or phone number to contact customer services.
I also ordered a dress when has not arrived and that has been about 2 months ago ( Embroidered flared sleeves tasseled mini dress)
If you can assist me I would really appreciate it.
Thank you,
Renae Ham
[protected]@hotmail.com

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5:58 pm EDT
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OShopLive return policy, no response to my emails

4-11-18. I received inferior products from OShopLive and have been emailing them at [protected]@oshoplive.com (which is suppose to be the customer service email). Of course there is no phone number available for this online store.in my emails to them I include the order number 117316 stating that the items do not fit, nor do they seem to be of quality that would last more than one wearing. Actually, the quality is inferior and sizing is totally off. The two dresses I ordered do not have room for anyone with a bust line. The sandals are inferior quality and do not look much like the picture.
There was no invoice in the package mailed to me, and I find that rather strange. Nothing is damaged. The dresses simply do not fit (they might fit a 10 year old girl, not a 61 year old woman).
In my emails to OShopLive I have asked how I may go about returning the items and to have credit placed on the card I used when ordering.
I live in the USA, the package with ordered items came from China. Their customer service is located at 71-75 Shelton Street, Covent Garden, London, England, Greater London, United Kingdom - WC2H9JQ.

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D
3:55 pm EDT

OShopLive Dress

I placed an order in early March it was shipped on the 20th of March and I have not received it also I did not receive any kind of confirmation. Your company has already taken the money Out of my checking account. I never received a tracking number could you please let me know where my packages Is and The tracking number so I can check with whom ever you shipped it through. My number is [protected] in my email dress is [protected]@net0.com Debora Armstrong.

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R
1:37 pm EDT

OShopLive did not receive my orders I paid for

Ordered seve5al items and paid for them through PayPal. Have not received any items that are way overdue and they say they have fulfill two of my ordets... but I never received them. I cannot get them typo respond or refund! Very frustrated. Order numbers 101246 and 100685 they claim fulfilled.. but in fact were not.. thoey took my money but did not deliver my orders. Other orders still unfulfilled bu
T I cannot cancel or contact a person live to talk to.

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T
12:27 am EDT
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OShopLive fashion

This business take your order and money under gals pretences, they will not respond to your emails, or messages, I fact they block you on Facebook.
I have made about 25 attempts to contact them without any response, I have not received any products and I have not received a refund.
This is a scam business that supply cloths supposedly but most items are from China wholesales and are copies of designer products.
I have tried to contact Facebook about this without any real success as I bealive they should be banned from running their scam from there and instagram.

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C
7:15 pm EDT

OShopLive order never sent

Order 89880 confirmed. I received an email on the 17/2/18 to say that I would be advised when my order has been shipped and today 22/3/18 still no shipment? How long is it going to be please? Tried emailing by return only to bounce back?

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H
8:03 am EDT

OShopLive online order

I ordered a pair of jeans that fit awful due to bad design and fabric. Also the color is different from the one in the pictures. The pictures on the website were misleading and / or fake. I contacted them several times via customer support since I received my parcel to ask for a return address, but they are not answering. It's obvious that I'm not getting my money back. I feel bad about not researching enough about them before buying from them, it seems they have way too many complaints from customers. Do not buy from them, they are scammers!

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K
9:37 am EDT

OShopLive my orders I have paid for but have not received

On 2/18/2018 I ordered a skirt. Order# 90840 in the amount of $22.00 that I have paid for and as of March 19, 2018 have not received. Also on 03/06/2018 I ordered a dress that was $54.00, Order # 100638 and have not received this order either.. I have reached out to them numerous numerous times and have gotten absolutely no-where.. I keep getting the same response as to who I need to contact and it keeps taking me back to the web-site (Facebook) & still no response.. Luckily I was smart enough to pay through Pay Pal so if I don't get a response or my merchandise I have paid for soon I will be contacting them to start the process of getting my $ back and taking down this bogus site that obviously continues to rip people off. Shame shame shame on you oshoplive.. People work hard for their $ without people like your company taking from them..

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Y
7:19 am EST

OShopLive order with no tracking or shipping information

I sent this on 3/7/2018

Customer Service: ORDER 94823

Just a quick note on the tracking information for this order, need these items by this Friday. Please response with tracking confirmation and delivery service name.

3/8/2018
I've read several complaints and I am so hoping that my order will not be the next complaint. Please respond ASAP with details.

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T
11:41 am EST
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OShopLive unethical behaviour, unauthorized card charges

2/3/2018 I ordered a dress and saw there was a duplicate order which I have tried to cancel. Instead of cancelling they have already taken payment. I've searched for some way of directly contacting the company.

Since reading all the negative reviews I'd like to cancel both orders... I've seen that OSHOPLIVE cannot be trusted to send the merchandise.

There has been no response and I hold little hope that there will be. Any help would be appreciated!

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sandra billings
, US
Apr 18, 2018 4:41 am EDT

Please send my orders! I got one dress! I have other things with this order! I will report you for stealing! I just want what I order!

ComplaintsBoard
S
2:13 pm EST

OShopLive well in the first place where is my order!!!

I have had just enough of this [censor]! I ordered over 2 months ago and you are not sending my orders! God will strike you dead to doing what you are doing! Taking peoples orders and money and no product! You should be ashamed of your self's! The bbb has got what you are doing! This is not funny any more send me my things or give me my money back! I am telling people not to order any thing from you thief's! Your nothing but scammers! Sandra billings!

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Update by sandra billings
Jan 20, 2018 11:20 am EST

I am waiting for my order! Please! Remember I will make a report to the BBB and that's no joke! I talked to my lawyer and he said that you guys are breaking the law! He should be giving oshoplive a call! PLEASE send me my order!

Update by sandra billings
Dec 19, 2017 6:11 am EST

This is Sandra Billings! I never thought you could be scammers! You were my favorite web site! Please send my order and do not give your selves a bad name! Please please send me my order or I want my money back! Please be responsible for your actions! SEND ME MY ORDER! Sandra Billings

Update by sandra billings
Dec 15, 2017 1:09 pm EST

I have ordered over a month ago and I did not receive it yet! I guess you are going down just like ROSEGAL! You guys are a big scam! How could you live with yourself, taking money from innocent people! I am getting ahold of the BBB and my lawyer! I hope they shut you people down! So take your chances! Sandra Billings!

Update by sandra billings
Dec 18, 2017 2:17 pm EST

Still the same no product and no money back!

Update by sandra billings
Dec 17, 2017 9:53 am EST

I still did not get my order! The BBB was contacted! I really liked your products! But I am not going to order anything more! Sandra Billings!

Update by sandra billings
Dec 17, 2017 9:46 am EST

To Oshoplive I do not know what is up! I have not yet got my order from you people! I am complaining every day until I get what I ordered! The BBB will be in contact with you and my lawyer! So please send my things and I will tell the BBB that everything is ok! If not take your risk of being turned in! Are you going to be a big SCAM, I hope not! Until then I will get the word out about you guys! Sandra Billings!

Update by sandra billings
Dec 15, 2017 1:32 pm EST

I have ordered from oshoplive many times and never had a problem! Whats up now ? You are not sending my product! It does freaking not right! Please send me my order! Don't send it I will get ahold of the BBB and my lawyer! What gives you the right to do this?! YOU GUYS ARE NOTHING BUT A SCAM! I also have an order you are not going to get! So take your chances! I am not going to stop complainting until I get my order! Sandra Billings!

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L
3:58 am EDT

OShopLive frustrating

Please, don't order from them not to be frustrated.
It's not a reliable company. Read the other reviews if you don't believe me, but I guess, those people will tell you the same story.
Yes, everything is the same. I spent my money waiting for good clothes but got pieces of crap instead. No quality at all, items don't match the photos on the website, the shipping and delivery took three months. It's a lot, people.
Moreover, an ordered dress was two sizes smaller than what I ordered initially.
What kind of service is this? Terrible!

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another disappointed shopper
, US
Jul 21, 2018 6:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

finally all my purchases arrived nothing fit . the quality was poor and it didnt look like the photos. i am waiting for a response from customer service to return.
if i do not receive a time sensitive acceptable response i will forward to authorities including but not limited to the federal trade commission.

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sandra billings
, US
Apr 17, 2018 3:38 am EDT

Hi ordered some thing and did not get it! If you do no send it I will report you!

ComplaintsBoard
D
4:17 am EDT

OShopLive beware. they are scammers!

Unbelievable and absolutely stupid situations. I placed my order in June, it's now September and still there's no information about my package. They keep sending me bot generated emails that have nothing to do with my problem, they don't resolve it at all.
They took my money but not fast enough to send me my orders I honestly paid for. This is so unfair. I know my situation is probably helpless, it's been too long. But you should stay away from them and always read reviews before ordering. It's very important in shopping online.

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Heidi Leigh Witherow
, US
Nov 07, 2022 7:34 pm EST

Ordered 3 items totaling $97, a month later I get shipping info, it was shipped to a city hr away with no address to be exact just city delivered. USPS has no record of the package, oshop has the only tracking info . I contact cs n email keeps getting sent back saying their address doesn't exist. When I did get a email back they are no help .

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Brenda Vermeire
, US
Oct 31, 2022 7:37 pm EDT

They said it was delivered. Sent tracking info that said it was sent and has never been! Just want my 55$ back!

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Anas Srairi
, US
Oct 22, 2022 1:59 pm EDT

I have never seen scam company building such a comprehensive website. Ordered 150$ of goods that never arrived. Tracking said delivered but of course it s a lie. All their email addresses are fake so basically there s nobody to talk to.

I hope it gets shut down soon to avoid more cases like this.

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Brenda Lynn Becker
, US
Oct 10, 2022 4:31 am EDT

Order number [protected]

Pink Shiny Sequinned Half Sleeves Maxi Dresses

have not received this item yet. It was shipped to Vaughan ON but my address is 16 Edith St. London ON N6H 2E8. I still want this item, it is for a wedding. Can you please let me know as soon as possible when I can expect it to arrive.

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VixL
, GB
Jun 26, 2019 2:55 am EDT

Order of over £70 worth of clothes and accessories not delivered and all paid for.
Refusing to give me a refund even though they can see clearly that the package has not left china as it has a tracking number. This company is a sham or a scam or both.
I have recieved orders from china no problem.

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sandra billings
, US
Sep 01, 2018 7:51 pm EDT

I have not gotten my order yet! I will get ahold of the BBB if I do not get my order!

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Kimberly Jill Berry
, US
Aug 20, 2018 11:55 am EDT

They have not arrived and I ordered 3/4/2018... it said 7-12 days and it has already been charged to my account

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JackieNewton
, AU
Aug 20, 2018 3:20 pm EDT
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I purchased this dress on 23 January and never received it Number 73882. I have emailed them three times and no one has responded. I would like a refund. I paid $28.30 US.
My shipping address is 51 Glyde Street Beulah Pk. My tracking number was LX31829400CN. This money has come out of my paypal account.

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yartis
, US
Aug 20, 2018 5:23 pm EDT
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Paid over 3 weeks ago, never received items

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Elenir
, GB
Aug 20, 2018 12:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

About my Order 93526 from 23/02/2018 that till now I have not receive.
Please could you check and let me know about it or send me back my money,
$ 122.32 USD

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