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Orlando International Airport (MCO)
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Orlando International Airport (MCO)
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1.0 68 Reviews

Orlando International Airport (MCO) Complaints Summary

1 Resolved
67 Unresolved
Our verdict: If considering services from Orlando International Airport (MCO) with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Orlando International Airport (MCO) reviews & complaints 68

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L
2:16 pm EST

Orlando International Airport (MCO) Rental cars

It is not signed adequately (or at all as far as we saw) that a person should not follow rental car signs in terminal B. After wandering to empty lots and back for 30 min, we found "the line" in the land of lines. Several hundred people waiting for a rental car counter in terminal A.

It is not like the agencies do not know how many people are coming on specific times and flights to pick up a car. After a career of travel in all states of the US and over 50 countries, I have NEVER seen such lack of service and foresight.

This is unforgivable. We lost hours of our time.

Desired outcome: Remuneration for time

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12:49 pm EST
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Orlando International Airport (MCO) TSA Security checkpoint

On December 31st around 12:15pm I was at the Orlando international airport to check in (going to NY JFK Airport) I encountered a very rude/ unprofessional TSA agent. I would like for the airport to be considerate of people who are expecting a child. They should provide them an alternative when going through security. The medal detector should be a choice, instead of forcing customers to go through a body scanner that may potentially be harmful to a fetus causes or worsen cancer cells to the human body. The TSA person was insensitive, and discriminated against me. He did not give me a choice to go through the medal detector. He was adamant and insisted that I was to be isolated and patted down as if I was a criminal. All TSA's at security checks should be properly trained to follow the same standard. I felt humiliated. The more I think about it the more I can't believe how unprofessionally this man handled the situation.

Desired outcome: All TSA’s should be properly trained at the Orlando international airport. They should be trained not to discriminate against people who are Black and Female

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5:45 pm EST

Orlando International Airport (MCO) COVID measures

Three subjects sitting in SWA GATE 102 with no masks and in plain sight of SWA staff.. nothing said.

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11:38 am EDT
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Orlando International Airport (MCO) Attendant charge $79.00 cash for sun pass that was not working

On 08/20/20 parked my car around 6:00 am for my trip to Texas used my SunPass, I assumed it was working no receipt was issued. Trip back Sunday 8/23/20 around 11:00 SunPass did not work "said my TAG INVALID" SIGNAL
to attendant in charge at that time, we have to reverse car and position to explain the problem. We handed our Transponder she run it, no word of what it was happening, did not say if it was working or not, handed the transported and said $79.99 short term charges. We assumed SunPass did not worked this is why we paid cash. When I updated card on Monday 8/24/00 I saw charges totaling $57.00 on dates 08/25/36/27 never used SunPass, however they claimed there was nothing they can do. I had destroyed the receipt thinking everything was ok. I was unable to produce a copy in the meantime this lady charged me twice. Want you to know what is going on with your system. I am sure you do this lots of time. Can't prove I paid but it was coincidental that I updated card and I was charged so the attendant did run the SunPass never told us but overcharged us for $79.99. Please be aware of what is going on. Sincerely, Norma Hess, Sanford, Florida

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12:49 pm EDT

Orlando International Airport (MCO) stolen toy from checked in baggage

Hi! I was traveling from Orlando, FL by Untided to Washington, DC yesterday morning. When I got home yesterday afternoon and checked my suitcase I found that my kid's toy dog slinky, we boght at Disney, was stolen from my checked-in bagage. This is disgraceful. What am I supposed to tell my kid?
I would like for the toy to be returned to us.

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11:12 am EST

Orlando International Airport (MCO) tsa

My daughters and I were flying back home on Jan 18 2020 from a trip to Disney World. Never in my life have Ive got treated so poorly. This TSA totally humiliated me and what she did was totally unprofessional and uncalled for. Ive been waiting for 2 weeks now for someone to contact me over this incident from MCO. But now all my emails are being ignored and Im still waiting for someone to contact me over this incident. This also is very Unprofessional MCO.

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Hotpocket1
Florida, US
Mar 05, 2023 11:20 am EST

The security person checking IDs was unexpectedly courteous and kind. Unlike other attendees in the security check areas that are burnt out, unhappy with their jobs that are just rude bullying types. Too hateful of their jobs and hateful of dealing with the public. Rude, gaslighting, saying things that embarrass or belittle customers , inpatient. Then you have the next level of terrible human beings at the scanning counter , X-ray portion of security checks. The lady at the line tells people that they can wear their zipped up sweaters into X-ray scanner and then the X-ray tyrannical ego maniac high on a badge and the ultimate authority of the avaiation rules, tells u rudely , insinuating you are a piece of [censored] human being , that u have to remove your zip up sweater. Clearly these team members dont work together . Then I have a torn receipt rolled up no bigger than a wad if gum in my pocket, the bully rudely pays me down and demands I remove everything from my pockets, I say I have nothing in my pockets as I dont know I have a tiny piece of paper in my pocket. So I take out the piece of paper and while I’m standing there being patted down I accidentally drop it on the floor and I go to retrieve it and she demands I take out what is “not flat” I. My pocket! I am standing there in bare feet, arms up, and I reach in my pocket and retrieve a cluster of sand literally less than the size of a pea and I show her and drop it on the floor and her big bad cohort bully pseudo robo cop tyrannical ego maniac male counterpart that wears an earring, yells real loud that I’m littering and that littering is illegal! Wtf ? He gaslighted me to make it look like I was the bad guy , because I dropped a tiny piece of paper a three grains of sand on the floor as I was being padded down . An innocent tourist just wanting to go home. This is what tyrants do, they believe they are untouchable so they bully innocent people and the airport that hires them allows them to torture innocent people ! The gal patting me down could have said, “ma’am, could you kindly show me what’s in your pockets, then seen the paper and sand and said , the garbage is right behind you, instead of acting like I purposely was littering the inside of an airport where they hopefully sweep, and clean the floors after millions of people trample dust, sand , dirt, gum from their shoes and bare feet … intelligent , rational people MCO does not employ. Bullies, and tyrannical ego maniacs that pump their egos up behind a uniform and badge that they wear because they enjoy bullying and being unkind to the very people that make it necessary for them to be employed at all. Nasty, evil, mean, bullies at the security check points. They all need to get psychological counseling or get out of the customer service business and join the armed forces to get their aggressive, bullying personalities a place to dwell and actually do something good for the world other than mistreat people all day long

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10:14 am EST

Orlando International Airport (MCO) goaa

This morning inside the Orlando Intl' Airport 3rd public foodcourt, I was harassed again by another GOAA goon employee who approached me with 2 officers because "they were checking for travelers" again. I was humiliated in public on the B side food court lounge chair as passengers all were looking in shock and aw. I had a Disney store meeting on the B side, but I arrived early so I bought a Starbucks drink and dozed a sleep from 5:50am until I got woken up by a tall black male GOAA employee wearing glasses, who did not address his name nor greeted me as he was questioning me with a rude attitude. As some. Disney store employees witnessed the GOAA employee and 2 officers harassing me with questions, I immediately showed them my ID and verification which by law I do not have to and am not obligated to do so! I will be contacting my fellow Disney executive offices today and file another complaint against GOAA for harassment and public humiliation!

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5:03 pm EDT

Orlando International Airport (MCO) security procedure

I have just gone through security on way to 1815 virgin Atlantic flight to Glasgow. I was travelling with my husband, 6 year old daughter and 4 year old son. My son had fallen asleep in buggy and I was told I had to lift him and put buggy through scanner which is fine. The wheels had to be removed from the buggy to fit it through. My issue is that when it came out the other side my husband was being searched and was being put back and forth through the scanner and was in a large queue. I was left holding a large sleeping 4 year old and no one would help me get the buggy off the belt. I managed to put the wheels back on but could not physically lift the buggy. I have a slipped disc in my back which is now causing me great pain. I have honestly never met such rude and unhelpful staff in my life. How any human being could stand and leave someone helpless like I was is completely beyond me. Every member of staff there needs a serious lesson in compassion and customer service. The way I was treated is disgusting.

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9:28 am EDT
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Orlando International Airport (MCO) individuals smoking in areas and lines waiting for shuttle bus pick ups.

Why is smoking allowed anywhere once you exit the airport to the shuttle bus (North, South, Mears, Hotel, etc) pickup areas. As soon as you exit the doors the entire area reeks of cigarette smoke walking to the bus pick up areas or waiting In lines.
Please ban smoking in these public areas as you have within the airport; individuals (young and old) should not be subject to 2nd hand smoke as soon as they exit the airport or walk/wait in lines for airport shuttle services.

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11:54 am EDT

Orlando International Airport (MCO) name is maria

I flew in with my wife today October 3 around 8 pm I do not think this person should be in customer service, she was extremely rude and unkind to me and my wife .
For me to take time off my day and write about it says a lot, my first impression as soon as I get to the airport is this women who has attitude and is unhelpful.Please have this sorted out as I do not want others to have to deal with such awful woman.I am sure someone like this that gives such awful first impressions is not needed at such a wonderful airport .

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2:53 pm EDT

Orlando International Airport (MCO) unethical behaviour/ ripoff

On Wednesday August 7th I purchase a tickets from Orlando, To Cali Colombia with Avianca, (bussiness Class) With everything to do a Party for my niece; on Saturday August 10th ( dresses Etc, )
the Luggage didn't come that day, Avianca Give me a Receipt for the 3 Luggage that I had,
My Cedula, or very important papers where there, I call several times, next, day, following day and they don, t have an answer, on Friday 9th i come back to the airport
and they don; t even know where they are, finally after 4 hours they find my luggage and said that next day Saturday 10 at 11 pm the luggage arrive, I have to buy Clothes, for me, my niece, I have an issues with the colombiam passport . and ending getting new cedula, new passport, they delayed my process to comeback, and on top of that i have to buy my return for Wednesday 14, because the passport was not ready for Tuesday 12, and they charge me AGAIN
After ALL TIME THAT i loose, and new papers that i have to get I endind PAY MY RETURN ALSO.

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Update by luz marina Jusakos
Aug 20, 2019 2:54 pm EDT

I already put my complaint

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8:43 pm EDT

Orlando International Airport (MCO) Spirit Airlines Flight NK423 from Boston 8/18/2019

I am on this flight now. This flight landed at 7:30pm 8/18/2019 and for the next hour has been stopped on the tarmac. According to the pilot the delay is due to awaiting another plane to move so this flight can get to the assigned gate. The cabin has become very hot. Passengers are becoming very vocal and hostile. I would like to suggest looking into the root cause of this problem and taking corrective action to ensure it does not keep happening. I would also like to suggest providing more options such as the ability to dock at a different gate when this happens again. This has personally cost me an important business opportunity already and I will be late for a second opportunity and that negative impact on me is very unsatisfactory. Please look into this incident and take corrective action. Thank you.

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7:24 pm EDT

Orlando International Airport (MCO) tsa security cop check bag line 8 gate 30 at 12:45 pm

We were trying to board our plane, spirt airlines and when we were going thru the check bag line, the security cop was delaying us from catching our plane on time. He skipped our bag over 4 times saying he had to take the bags in order. He kept going back to a bag that no one was claiming and we were telling him which bag was ours and informed him that we was gonna miss our flight and he still kept us standing there waiting while speaking to his coworkers. We missed our flight by 2 mins or less. We have no money to stay here and we r literally stranded at the airport till tomorrow morning. It's definitely the security fault.

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9:25 am EDT

Orlando International Airport (MCO) size of toiletry items

I am getting on a flight this morning and I go through tsa and they tell me something is wrong with my bag so I go to the table for them to tell me what is wrong and they mean to tell me that I have items that are too big and are bigger then 3 oz. so then they take 3 things out of my bag and throw them away and they were never even opened I think this is bogus and it completely ticked me off

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8:30 pm EDT

Orlando International Airport (MCO) tsa

My family & I had a great vacation we got to the MCO airport on time heading back home to BWI. Until it turned out to be a horrific Sunday. While heading towards security check my family & I was asked by TSA for boarding passes along with our ID. I pulled out my Drivers License with boarding pass. The gentleman told me that my last name was different from the boarding pass. He asked did I have a passport or marriage license displaying my married last name. I told him no & my credit card is the only personal card with my married name on it. Than he proceeded to tell me he had to call someone to ask what to do. We waited for 20 mins with no resolution than another TSA gentleman came over to ask the same questions. He explained I had to go over the counter to speak with another TSA to fill out a name change form & sign/date it. My problem in this matter why didn't the first TSA tell us that in the beginning so we didn't have to wait so long. In the meantime my flight was leaving in the next 25 mins. I kept telling him we are going to miss our flight and they kept reassuring me that we had time and we will make it. That was an understatement, after all the inconvenience the TSA put my family & I through we ended up missing flight. The gate had closed 5 mins on our home! I told the lady at Spirit what happened at TSA but the only option was to fly connect flight to Dallas, TX than to BWI. So my original flight from Orlando to BWI was suppose to be 1 hour 50 mins trip turned out for my family & I to a 5-6 hours flying! This whole situation could have been avoided if the TSA would have not kept us standing for 20 mins with NO solution. Instead hw should have alerted Spirit airlines of the situation. Their was NO compassion from TSA's in this matter, my family & I will never forget this horrific experience. My youngest daughter first time flying & she is now traumatized and don't want to fly again! My mother was in the wheelchair and was sickened by the treatment! My oldest daughter also was traumatized. And as for myself I felt violated and discriminated from this whole incident. My family & I have the right to be compensated along with some type of an apology.

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Christian Angel
Orlando, US
Dec 30, 2022 2:08 am EST
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I was Abuse physical and mentally by TSA held STRIP my clothes ,Even though I allowed then to look in my pocket book nnoine has a rite to touch my Body. They accused me use wrong name I proved my id was valid+They walked very close behind me to grab me for no reason as I was trying to just leave After I was forced sleep at airport 5 days they stole my bags two weeks later they finally said they found it. But I was detained. I wasn't arrested for anything they can't cuff me or ever hold anyone hostage ONLY TSA WORKERS IN ORLANDO ARE ABUSIVE. The other s airports are polite. They shove me touch me. Force. I ask for lady + they refuse let me call my Dr or a lawyer I'm disabled. They USE. Sneaky shady corrupt practices to hold people for no reason. I saw. Smoke coming from plaine they got made BECAUSE I TOLD TRUTH. THAT means they retaliation against me. Which is ILLEAGUL. They have no morals. They're UNETHICAL they act like a gang...Mr Valero is abusive TSA staff who ILLEAGUL. Shove me use excessive force pinned me to ground

I ha e head injury and spinal Injury I can't be pushy

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8:48 pm EDT

Orlando International Airport (MCO) security check - terminal a

Interacted with the MOST rude security personnel on our way back from what was a great family trip. When reviewing my sister's ID and boarding pass, an individual tossed my sister's ID on the floor. Extremely rude and unprofessional when getting our baggage ready to be scanned. I have never been so unimpressed with the security staff in all of my travels.

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10:13 am EDT

Orlando International Airport (MCO) tsa screening / coffee shop near gate 10

First everything was smooth until I went through the scanner and I beeped. They pulled me back instead of checking me near my items which were in 2 tubs on the belt. I had no way of seeing them as they sat on the belt for 10 minutes unattended one which had a pocketbook and the other tub containing my iPad. Not only was I pulled aside but several more. This is poor practice and the TSA agent said don't worry there are cameras everywhere but yes there are, but that still doesn't stop people. They easily could've been taken while I was on the other side. I have traveled many places domestic and abroad. If you do get pulled aside, at least you have visual contact with your belongings. Poorly run there and this should not happen. Secondly, I visited a coffee kiosk today near gate 10. There are three young girls there working the kiosk. None of which they really understood ENGLISH. This is the US, not Mexico. I shouldn't have to speak Spanish for these girls to understand me. What's this country coming too. Please hire people that can speak our language please.

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Update by Cd9129
Jul 05, 2019 10:14 am EDT

Frustrated

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8:28 pm EDT
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Orlando International Airport (MCO) security, signs, wait time, had to go through security twice, did not get our papers checked, etc, etc...

Took to line to get through customs and it.took far.too long - and after we purchased duty free, then they corralled us onto a train that took us to airport exit instead of our connecting gate and had to go back through security and they took our duty free purchase because of size but we had no opportunity to not go through security and have to throw away the liquor because our bags were already checked. As far as I.am.concerned fhe airport owes us for the liquor that was taken because why did we.have fo be taken to security again? Worst airport experience ever! I literally will not come back to Orlando because of.your awful airport and terrible signs and terrible security and the fact.that you stole liquor from me. Terrible! Garbage!

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1:56 pm EDT

Orlando International Airport (MCO) security gates

April 23rd, 2019, my husband and I arrived at the Orlando International Airport, 3hrs prior to our flight to Calgary, Alberta, Canada. Our gate was 95, B terminal, the line-ups to security were extensive. As we waiting in line we read notices advising they were only accepting passengers departing within the next 2hrs. Our flight was not departing within the next 2hrs and we debated on stepping out of line. Luckily, we had decided to stay in line, as our line did NOT move at all for an hour.

The people behind us in line questioned a female TSA Officer walking by as to why the line was not moving. She stated it was busy and that's why they advise people to show up early for their flights. Furthermore, if they missed their flight as a result, they'd have to rebook. After everyone told her the line hasn't moved for an hour, and we all arrived early, she walked away, shrugging her shoulders. If my husband and I had shown up with the 2hr suggested time to arrive prior to our flight, we would have missed it. We needed that time to just get through security - ridiculous!

From the time we got in line and were through security, it had been an hour and forty minutes. We got to our terminal via the train with 25 minutes prior to our flight's boarding time.

I am currently 6 months pregnant, which was a big reason as to why we arrived so early. Planned on being able to sit down and eat before the flight and take our time. Instead, we were rushed and drained from the experience. Furthermore, there was a complete lack of concern shown by any airport staff or TSA Officer to get people through. How was it possible to be at a complete standstill in line for an hour? That entire experience truly put a damper on not only our day, but our vacation as well.

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kneelfist
, US
Apr 24, 2019 2:45 pm EDT

I don't think your child is safe with you. You seem to have anger issues. You took your anger out on the wrong person. Hope your husband leaves you and takes the baby with you to keep it safe. You are probably one of those parents that would shake a baby just because it was crying.

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3:06 pm EDT
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Orlando International Airport (MCO) transportation of disabled persons

March 20th 2019. I am a 64 year old female who is disabled. I requested a wheelchair to meet me at check in with Norwegian airlines. We were picked up by a gentleman who proceeded to transport one other wheelchair at the same time; he was collecting us together when he hit me in the back with a stroller which belonged to the other person. He only spoke spanish so communication was very limited. We got to the gate eventually with the help of another person. While waiting to board the plane the same man hit me at the back of my ankle with another wheelchair. On my return visit on April 3rd we were met at the gate again with only spanish speaking people, while in a wheelchair the transporter proceeded to put my small case onto my legs hitting me causing pain to my lower legs. The wheelcahir leg on the right side was broken causing my left leg to rotate out and the case to fall causing pain. I did not like being left in hallways not knowing if anyone would return for me without any explanation. All in all the service for disabled persons at your airport was degrading and lacked consideration and left me feeling less than human.

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