Orkin
reviews and complaints

On 06/27/2016 I had an Orkin man check my house for termites. This guy puts on a white suit to go under my house to check for subterranean termites. After a while I see him in his car. It was not an Orkin car. The first thing I noticed is that he is still wearing the white suit and it is still white. If you go under my house you get filthy. He lied about going under my house. Right then and there I should have told him to take a hike. He pulled a con on me saying he saw the termites. When they supposedly treated the house I saw what looked like Tampons in his hand. He said they were spikes to treat the house. I paid these people 1152.00 to start and a contract renewal fee of 288.00 a year. I did not think they treated my home. So I call Orkin up. They sent the supervisor named Bernstein over to my home. He sends an employee under my home to crawl around. He comes up and says everything is good. Of course he is going to say that. Bernstein told him to say that. The last paper work on the inspection I have was 2019. That is over two years ago. The guy came last month and told me everything was good even though he did not go under the house. A few days ago I noticed a pile of dirt. under a panel . I lifted the panel and it was eaten away. Now this new manager John Lewis wants to do a Bernstein and send an employee under my house again so he can lie to me and say everything is ok. No thank you .I know someone who works for the Department of Agriculture who handles complaints against businesses. I will let her handle it. You see Orkin in Polk County has the backing of a couple of corrupted Sheriff officials. Well I have a surprise for them. The Department of Agriculture is higher than any corrupted Sheriff official.

Yesterday 05/03/21 around 12.40pm in Jonesborough TN one of the Orkin Drivers Truck # 59021 and Tag # 39435 pulled out in front of me we were in a funreal posession and he pulled in between the Hearse and Family car that was very rude and disrespectful! he only done that to drive just a 1/4 mile to turn off! your Driver needs more respect!

I started service with Orkin late March of 2020; to cancel service they need 30 days notice. I called the first week of March 2021 to cancel and later that month received a call from Trip who stated I still had another service due and knew believed at the time it was already paid so I accepted.
I received a bill in the mail showing a balance of $91.14? I called after receiving this bill and asked why I owed that amount when Orkin was on scheduled automated payments for the past year.
After the last service I spoke to Trip and requested a email or something to confirm my cancellation and he said it's in his computer and I didn't need to be concerned about it. I asked again and he repeated himself telling me if anyone was to show just to call him back.
Today is the 13th of April; I spoke to Rhonda explaining the situation and found out my cancellation was scheduled for May 2021. You can only imaging I'm really ticked at this point. She sent the complaint to Trip who called me and we discussed what we talk about and wasn't happy to find out the cancellation of service was for May not for March as I was told.
He said he would look into it and see what my balance is and will call back later.
Trip knowing I had cancelled said it had to be 30 days making it sound like I should have cancelled late February. My first payment was accepted on the 29th of March last year. I called within the 30 days and that should count.

I have signed up with Orkin a couple of months ago. Since then I have an opportunity to make a lot of observations on their work. First, when the guy came for the first time his uniform was completely disgusting, dirt. I though he must had a long day with other jobs but when he came out a second and third time with the same dirty clothes I could not believe it. Not to mention when I asked him about the bug problem he was unsure and assured he would get back to me. He never did. I eventually found out by describing it to someone on the phone. The last visit I schedule, they cancelled last minute and rescheduled without confirming for the next morning from 7-11. I received a call from a guy at 7:13am saying he is 20 minutes away. He never showed up nor respond to my text to just say something. Someone did come at 11:15 but it was not the same guy who usually come nor was it the one that called and said he was on way at 7:13am. From that time I had some personal things that occured and due to inconsistency with Orkin I requested to cancel my service. The lady was very rude and was telling me I have a contract for a year. She did not even care about my personal issue, just that I could not discontinue service.
I need to cancel my service and they won't let me. I need it cancelled.

Had Orkin service for years for our log home in LONE ROCK WI. Since we are at our second home only a couple times a month I trusted Orkin to service my account. When I found out that we had spiders, mice and ants I E-mailed Orkin. NO REPLY ., I sent another e-mail to Orkin again no reply. I called Orkins midwest office and cancelled my service. Requested a reply from local office, Guess what no return call. It appears that Orkin could care less about there customers. It will be interesting to see if I ever get a call from Orkin

I hired this company take care of the bugs around my place, They did not do their job right I still have massive bugs so I decided to after my year to cancel them because it was not worth the money I was paying. Today I checked my mail and I have a bill in the mail for $41 that they took out on July 17 they said they didn't so now I have to pay more money to a company that Is no longer servicing my property. I would never recommend Orkin To anyone save your money because their service is not worth it. to anyone save your money because their service is not worth it.

I called Orkin due to carpenter ants. I was directed by the Orkin site to their Leesburg, Fl office. The site does not indicate it is a franchise. When they came out I was told that it might take 2-3 treatments to eliminate the ants. I signed the alleged contract believing it was what I discussed with the representative. Later I found out I was scammed. Orkin put into the contract additional services exceeding $400. When I called to cancel the service a very rude woman mockingly asked if I read the contract. She provided no assistance which lead me to believe this is a common business practice for them. When I called the corporate office I was told they could not help me as it was a franchise. I have never dealt with such a unethical business before. I feel completely taken advantage of as the company wants $230 to cancel the contract. On top of that I found two carpenter ants in my home this week. I am frustrated that such a well known company is so underhanded in their attempt to get business. I feel as if they are stealing my money for a service I did not even request.

I love in Waldorf Maryland and I was in Pinefield going the posted speed at 4:40 pm October 30, 2019 and one of your vehicle (license plate 6DX9757, Maryland Tags) was SPEEDING behind me and proceeded to almost back end me all because he was impatient! This is ridiculous. The speed limit is the speed limit! in a hurry to go no where! I'm just trying to get to work and not get hit !

I live in a Hud apartment complex. Since I have been living here we have had a pest control company spray our apartment monthly. Never had any type of bug problems. New manager, new pest control. Orkin.

About 3.5 months ago I spotted my first cockroach. Been cockroach hell from then on. Orkin guy put in ONE trap after spraying. Told landlord he checked all the trapS he put in my place and I don't have a problem. I had no roaches. He lied! Made me look like a liar to my landlord.

Since I found this out yesterday, I started to carry my camera and take photos of the critters. Videos too. Must have killed 50 German cockroaches since last night. Adults and babies. All documentation on my phone.

No way does this guy know what he is doing. Posted a few pictures on social media. Filed complaint with Hud. Filing complaint with better business bureau.

I am sure my problem will not be taken care of. It's been three months already!

Orkin is not a good company to use.

I signed up for Orkin April 2018. In April 2019 I cancelled service because I had two appointment schedule and no one showed up and no one called. I then called and cancelled my contact, My contact end in April 2019 as will. On June 29, 2019 I got home to a bill from Orkin saying services was done today why when I cancelled now I have a bill for $77.00 and I didn't ask for service they didn't even send me a email with the appointment they made. I called the office and the phone just rings no answer I left voicemail with no return calls. Just now as I'm typing this I called the office no answer this is very bad customer service even coming from one of the workers who was working there.

Where to begin! First dont use Orkin. Problems from beginning to end. We had a crack and with construction being done next door mice ended up getting into our home (we didnt know about the crack). Either way, I decided to pay for Orkin as they got into the crawl space which there isnt much room to get into. There was a price, and I told them I wanted to pay the whole amt up front and they said there is a discount. So they came out and luckily I noticed the charge only came through as a months service. So I called and they had issues correcting to give the discount. It was fixed but ever should have been an issue. The main reason for calling and hiring them was the crawl space which they NEVER did they put a single trap in there which was he WHOLE reason for service, I already had traps in our home, which caused them to put even less traps down. Even after asking again and calling and someone coming out again they never put the traps in the craw space, not one! Then I didnt want emails except for the reports as the service was to be called and appts made when someone could be home. They agreed it would ONLY be reminders for appts already agreed on and the reports. So they would email a report but never show us what they did when we were there and most were vague making us wonder where certain services took place. Then the emails and or texts came advising of appts or change in appts with never speaking to us. I complained multiple times about both the traps not being done and the text/emails. I called and email the branch manager with no response. Even told them to not let their service man come without calling and making an appt with us being there and they would still show up, and never call. I have replied to the surveys and even requested a refund with no response. Which I was told if we weren't happy with the service they would refund at least a portion of the fee. We have a different service that comes to treat for a bee problem we get in our area and because he came when he wasnt supposed to he showed up when they were here for the bees and then told my mother in law they didnt treat because someone else was there. I called and left a message to have them set up an appt to return which never happened. I have email, responded to the survey and called more than once advising that one the yr date they are not to charge my card for another service. I have it in my calendar to cancel the service at the very beginning of August but I have been telling them this for months with no acknowledgement. I finally reached a person a month or so ago and she added a note that they have to mail me a letter if Id like to continue service. Also at the beginning they have indication that cancellation needs to be in writing 30 days prior, I asked about it at the beginning in person and on the phone and they both said I could just call the office to cancel (not that any one acknowledges the calls nor emails). So yesterday (mind you its prior to the 1 yr mark), I received a bill saying I owed money. Recap, it was paid in full. So I called and left a message last night about this. What a headache and a ripoff. They don't speak to someone and make appts and even when you call and complain they do nothing about it. They dint do what they were hired for which was to put traps in the crawl space, due to its location we needed help in that area. Very frustrated at the service as a whole from beginning to end. I feel we didnt get what we paid for and I requested a refund months ago. If they weren't going to treat the area I hired them for what the heck did I pay them for to begin with! UGH- Find someone else to give your business to. Dont waste your money cause you sure as heck wont get a response. let me tell you if I end up with a charge on my card for anything from them at the year mark everyone will know what a piss poor company Orkin truly is.

I was traveling on route 39 in Sherman act today and one of your drivers tailgated so bad he was over yellow line. He then proceeded to pass in a no pass zone (way over speed limit). I followed him into parking lot at post office and took photo. No lights on in rain either (state law). This is a terrible representation for your company. I will add
Photo

Poisoned that is what Orkin did to me and they washed their hands of me. They left me homeless and I have 2 young sons.
Orkin came in and sprayed for ants. The result was their chemicals caused me to become violently ill. I was in the ER and have been unable to return to my home for over a week. Still TBD if the chemicals used were wrong or sprayed incorrectly. It's costing me additionally thousands of dollars to determine this.
How is this ok?